ONYX Health Club 24/7 Parma

Positive experience: This specific location is closed down, came to look into the building and there was a notice, at least until further changes, this one should be removed from google maps.

Negative experience: I visited the Onyx Health Club Parma location on June 9, 2023. Upon walking in this club, I noticed the extremely hot temperature throughout the building. It had to be a 70 or 80 degree day so I didn’t understand why the air was not on. I decided to start a membership with this club because I needed something that was close to my house. I was quoted a monthly price of $54 for unlimited use. However, as the months progressed I noticed that my monthly cost has gradually increased to $62. Since I was not notified of this, I decided to cancel my membership. The other reason that I decided to cancel my membership is because no staff were ever there and no one ever answers the phone. In fact, if you do a Google search of the Onyx Health Club in Parma, OH, it list a phone number that is disconnected. I sent an email to an email address listed on their site, to cancel my membership and I was sent an electronic form to complete then I was told that I have to contact the club directly. It seems virtually impossible to cancel this membership. In addition, the Parma location is no longer listed on the Onyx Health Club website. I am very dissatisfied and upset that the owners and staff of this club have become more money hungry than customer focused. I would not recommend this club or any others to anyone.

Fantastic experience: Great gym, all the equipment you need, friendly staff, and open 24/7.

Fantastic experience: This was my first time here and Rich was very helpful in showing me around. The gym is clean and very organized. I will definitely be back.

Fantastic experience: This is a really nice gym. It is pretty big and has lots of equipment to choose from that they keep in good working order. You rarely have to wait to get on anything. It is very clean and the staff is super friendly, knowledgeable and willing to help you out in any way possible. The prices are really good compared to other gyms that I have been a member of. They have quite a few giveaways, competitions and fun events throughout the year that other gyms dont. If your looking for a good gym to join, this is your place for sure!

Fantastic experience: The staff is extremely kind and knowledgeable. It's a smaller gym but has most of the things you need to get a good workout on.

Negative experience: Terrible management, no ac just collecting checks from people and not doing anything about it. Rude management, make it impossible to cancel. They just want to take your money. Spoke with the manger on the phone and basically insulted me. So if you ever plan on trying to cancel good luck.

Negative experience: I never leave negative reviews but this is a disgrace, I tried to cancel multiple times and they kept giving me the run around I called and even showed up in person was told your account is canceled and im good to go. After 3 months now still getting charged. I called in to see why im still getting charged and Alyssa was extremely rude saying that im a liar and I was told to fill out some form that they emailed me but I WAS NEVER TOLD TO FILL THIS OUT WHEN I SHOWED UP IN PERSON! What kind of gym does not let you cancel your membership in person!!!! For being a member for years you'd think they'd be alittle more understanding and willing to fix the situation but no. STAY AWAY also AC didn't work most of the time i was there, leaked during rain take your money elsewhere.

Positive experience: The equipment is what you would expect. Good options and plenty of room. The biggest issue is the heat. I’ve been in plenty of gyms where there is no AC and they aren’t as hot as this place and they have AC. With the continuous raising of membership fees and dues you would think running the AC would be standard practice but instead we get cute notes written around the gym about if you’re hot, eat a popsicle, and responses from the staff about the heat burning calories. If the heat is meant to help burn calories why are you telling people to eat sugary popsicles to quench their heat exhaustion and dehydration? I’m not asking for it to be an ice box in there and I don’t think anyone else is either but when it’s over 90 degrees and humid outside and then it feels like you ran into a wall of heat when you walk into the building, it’s unacceptable. Something has to be done! ☠️

Fantastic experience: Big gym with lots of weights. Good clientele.

Fantastic experience: Onyx Parma is a beautiful, with a great staff, and open space. Came here for a day pass, but now am going to get a membership.

Fantastic experience: Absolutely love the parma location, very clean and spacious.

Fantastic experience: Onxy health club in Parma has been the best experience ever ! The gym is great the staff is very helpful n friendly. Richard is a great trainer /coach always there to help. I would recommend this gym to anyone great environment !!

Fantastic experience: Rich and staff were an amazing help with the initial membership... I look forward to meeting my fitness goals with them!!!

Fantastic experience: I’ve been coming here off and on for years. Best gym around in my opinion, especially for the price

Fantastic experience: Perfect please to work out stuff is also great here nice peaceful gym

Fantastic experience: This is an absolutely fantastic gym! It is never crowded during the week and, even on busy weekends, there is usually enough equipment. Equipment is kept clean by all members and the environment is very welcoming. Personal training with Rich has been a delight. If you show up and put in the effort, he will more than match you and bring out the best in your workouts! He is always professional, diligent, and generous with his time and personal gear. Considering the price, there is no question about the value proposition. Personal training sessions are very accessible and the base membership is more than fair. I can not recommend this gym enough!

Fantastic experience: The Onyx Gym is my second home! Great place to start and complete your fitness journey. The staff is always helpful and welcoming. The environment is clean and friendly. It’s not overcrowded. Since I’ve started going regularly I was able to meet people and hit fitness goals! Proud to say I’m a member here!

Fantastic experience: Onyx is a great place to workout. Friendly staff, nice equipment and super clean. Rich is my personal trainer and he’s awesome! Pushes me to go outside of my comfort zone while making sure I’m safe and having a good workout. I recommend this gym to anyone in the area looking for a new place to work out.

Negative experience: Very sketchy gym with constant charges to my account I wasn’t told about, they would constantly suspend my account for no reason and charge me extra for that, I would get random charges out of no where. Very scammy gym, the worst gym iv ever been to not to mention the employees need to drop there ego and realize they work at a gym for a living, especially “alyssa” she was a nightmare to deal with. I wouldn’t be surprised if there’s something bigger going on behind this gym the way they were charging my account and not telling me.

Fantastic experience: This was the gym I started at and honestly love it. This is great for beginners or experienced weight lifters. Not a power gym but has everything needed and even offers free programs like must Thai and yoga that’s included with the monthly membership. GO CHECK THIS PLACE OUT

Fantastic experience: Great place to workout, not overly crowded, and plenty of machines and cardio equipment

Fantastic experience: Onyx is a great gym to workout. A lot of options and space. Office manger Rich is great and is awesome for helpful tips and information about anything you need. Recommend to workout at the Parma location.

Fantastic experience: Great service, clean gym and plenty of equipment. Alyssa and Richard are very helpful.

Fantastic experience: I love this place! Rich and Alissa were awesome! I think I never felt more comfortable in a gym!

Fantastic experience: Clean gym, plenty of equipment as well as free weights. You can’t beat 24/7.

Fantastic experience: Hands down the best gym in the area been rocking with onyx since they opened back in 2019 and I still love it rich and Alyssa are great and it’s still the best gym 24/7

Negative experience: I have been coming here for about a year. Good weights usually. Kind of clean. Lots of broken stuff the toilet doesn’t flush (disgusting). Now the AC apparently doesn’t work at all. I sweat 75 hours a week at my job I am not trying to pay 55$ a month to come sweat and feel like I’m about to pass out here. A joke. It’s so hot i dropped weights on myself. Get it together before you lose all your customers. Ridiculous it can result in serious injury. And you’re locked into a contract you have to pay to get out of? This gym is rigged. And unfortunately your workout will get cut short by some random classes they host that nobody shows up to… what a joke and a waste of time! Is this a free weight gym or a rec center?

Fantastic experience: nice gym, a lot of space, not sure if they have AC very hot recently now that it’s getting warmer outside only bad thing

Negative experience: the tour was great but that’s about it. I went there on a free day pass after work around 6 o’clock. Not knowing that my workout would be cut completely short simply because their staff was leaving. I feel as if they should have included that in the tour or the email because they asked what time I would be coming in and I notified them of that. I should have been able to finish my workout simply out of courtesy. The weights were also all over the place and everything. Not a good experience wouldn’t go back and wouldn’t recommend.

Fantastic experience: THE BEST place to go for all your fitness needs amazing staff always helpful 10/10 everytime

Fantastic experience: The gym is nice, organized and clean, the employees are nice, and it’s all around a nice place

Fantastic experience: Very friendly staff and great gym environment! Reasonable prices and awesome equipment.

Fantastic experience: Super clean gym and nice equipment and excellent staff. Alex greeted me very nicely and helped me find the best option for an onyx pass!

Fantastic experience: Alissa Harris was super understanding and nice about buying a day pass! Can’t wait to work out!

Fantastic experience: Onyx Gym is awesome! Staff is friendly and great!

Fantastic experience: I've trained at many gyms. Onyx Parma is a great gym, not overly crowded, good folks, and plenty of space. Manager is excellent. The leader sets the tone.

Fantastic experience: Go check this spot out, it’s a dope facility if looking for a new gym.. And ask for Alyssa if trying 2 sign up she s a beast..

Fantastic experience: Great gym lots of different equipment to use and a accommodating and kind staff.

Fantastic experience: It's a good gym that is nice and clean. It's never packed and it is 24/7! I have been coming here for 2 years and have had no complaints.

Fantastic experience: alyssa was awesome and very helpful with any questions i had! Made it easy to bring some of my friends to come and sign up here!

Fantastic experience: Oynx is more then a gym it's a health club that encompasses fitness, health, and teamwork. Great staff, clean, and 24/7!

Fantastic experience: I’ve been a member here for four years and onyx is hands down one of the best gyms in the area. Proud to call onyx my home gym.

Fantastic experience: Staff super friendly the gym is always clean, plenty of variety in equipment and nothing but great vibes

Positive experience: I checked the place out on a Saturday and nobody was there and every time I called nobody answered. Luckily a member was there and let me in to check it out. The equipment didn’t seem to be anything special but it is pretty decent sized and is very clean. I would of rated it higher if an employee was there at the door and if they answered their phone. I won’t be joining due to lack of customer service.

Fantastic experience: I had a great experience. I just dropped in and felt welcomed and was shown the facilities in detail. Gym is large, spacious and clean. I will definitely be coming back.

Fantastic experience: This gym is very clean and the staff is very friendly! The gym is in a very convenient location for me

Negative experience: I sent two seperate emails trying to get in contact with someone only to be ignored. If you dont want my business then I'll go elsewhere

Fantastic experience: This gym is great it has everything you need while having amazing spacing. You never feel crowded or the long wait for equipment the 24/7 access is perfect for crazy work schedules and the staff are knowledgeable and friendly. 10/10 recommend!

Fantastic experience: For the past 4 weeks I was working with rich as my personal trainer and he pushed me each session. Great communication with him during the sessions it is definitely worth the cost if you want to get back in the gym with a comfortable environment. Definitely recommend!

Fantastic experience: Very beginner friendly, super nice staff, great place to get started.

Fantastic experience: Great atmosphere. Never really too crowded. Alyssa and Rich are super nice and willing to answer any questions/show you equipment. They are very helpful and want to give you a good gym experience. Gym is clean. Overall great gym to be at

Fantastic experience: I worked out here with Alyssa and she was the best. Attention to detail. We targeted my weaknesses, created a fun workout that went way passed my original time limit. She is caring, she listens and she is so amazing. The facility is clean, equipment is well maintained. If you are in the Parma area I highly suggest stopping in and giving them a try. They have great deals for memberships. They’re constantly improving the facility.

Fantastic experience: If you have any questions, go see alyssa! One of the most helpful and knowledgeable people I’ve ever met in the industry and its obvious that she loves what she does.

Fantastic experience: Best gym! Alyssa and Rich are first class.! Lifetime member right here. Wouldn’t even consider another gym!

Fantastic experience: There are gyms that you walk in and you’re not too motivated to work out. I love this location because of its atmosphere. This gym is very spacious and never too crowded! They have a mixture of old and new equipments, but nonetheless, they all work perfectly fine. Highly recommend.

Fantastic experience: I have been a member for 3 years. This place has everything you need and more. The trainers are knowledgeable and amazing. The gym itself and the locker rooms are always very clean and best of all it is a true 24/7 gym

Fantastic experience: Thus is the cleanest gym by far in Cleveland....the staff is friendly very open and personal ...they take pride in their job...

Fantastic experience: Been going for years. The staff is great and it has a solid atmosphere. Great service.

Negative experience: The facility has a lot of equipment to offer, as well as plenty of courses included with your membership fee. That’s about all that’s good about this place. At the time of my enrollment, I was fairly active at another gym and was looking for some guidance in order to progress in my fitness journey. I had decided to get a personal trainer and I liked the initial vibe of the atmosphere. On top of the monthly charge being around $50, I was paying around $300 per month for 1 hour training sessions 5 days a week. I had no problem paying this, until my trainer stopped showing up to my sessions. They wouldn’t respond to my texts, phone calls. Staff members wouldn’t tell me what was going on. And yet, I was still getting charged for my sessions. An absolute utter rip off and 100% do not recommend this place.

Fantastic experience: Best gym ever staff is super friendly

Fantastic experience: Been coming here for 3 months now it’s been a great atmosphere helped me get a new keycard when I needed it never had a problem here love it

Fantastic experience: This gym is the gym you should go too!! Always clean! Always friendly staff and members!! Alyssa is also amazing !!! Always there if you need help and she does amazing personal training and so does the other trainers there !! You will not regret it !!!

Fantastic experience: Awesome gym if you want to go in and get a workout in. No posers, or people taking mirror pictures 24/7. Plenty of space and at most hours you feel like you are there by yourself. Staff is super friendly

Fantastic experience: Just started here, big gym and not too busy 4-9pm. Great staff and cool vibe.

Fantastic experience: I really enjoy this gym and love that it’s open 24/7.

Fantastic experience: I have been to so many gyms and non was like Onyx! I have been here for over a year and I will highly recommend Onyx to people. the employees here are very professional especially Rich and Alyssa!

Fantastic experience: I would workout here a couple times a week and therefore pay for a day pass, since I only worked out a couple days a week at this gym, and a couple other days at my other main gym. As I started working out more consistently at this particular gym, I’ve learned more and more about the staff and people at this gym. Everyone here at this gym is kind, respectful, supportive and welcoming in every way possible. I have never felt uncomfortable at all by any single person or staff members. I ultimately made this my home gym because honestly everyone here has that same hard work mentality. Training with heavy weights can usually cause issues in most gyms , and between all of the heavy weight I train with and throw around, nobody ever says anything negative about it whatsoever. And the staff will do anything to put a smile on your face, make you laugh and come up with what ever deal they can, to get you signed up without any problems or pressure. The staff at this gym offers a top tier environment, genuineness and a vast array of workout equipment and training options that fits everyone’s needs, from the basics to the more advanced this is the gym for you.

Fantastic experience: Awesome facility with good equipment. Alyssa at the front desk was very helpful and welcoming!

Fantastic experience: I've been a member at Onyx Gym Parma for about 2 1/2 years. Alyssa, Rich, and the rest of the group are always so friendly and helpful whenever I have a question or concern. I can always get on whichever machine(s) I need pretty much without waiting. I'm very satisfied with the gym and will continue to be a member for the foreseeable future. Phil Pasquale 1/16/23

Fantastic experience: Love working out here! Alyssa and the crew make it the best experience for me each and every time. Thank you always!!!

Fantastic experience: So much better than Planet Fitness like 10x better

Fantastic experience: i looked for a gym for so long and finally found this place and it just immediately felt like home. rich showed me around and always is so welcoming and personable. i started personal training w laura mazucca soon there after and she is so so awesome. super easy to talk to while also pushing me super hard at the same time. highly recommend this gym and laura!!

Fantastic experience: Oh, where do I begin? Onyx is the best chain of gyms in Ohio. My home location, Parma, hosts a wide variety of quality equipment, plenty of space to claim and move around in, multiple rooms with tailored functions, a massive parking lot, and access to a track across from the building (look for the gazebo). Above all of that are the great people. I'm one of a score of regulars, and those are just who I see at my normal time. The staff are personable and professional, especially the trainer Sam. They and the community are helpful, social, and respectful. Make gains and make friends at Onyx Parma!

Fantastic experience: I’ve been coming to this gym for a few months now. It’s always clean, trainers are so knowledgeable and willing to help with form and willing to give you tips to get the most out of your workouts. Plenty of room, never too busy.

Fantastic experience: Good equipment, very clean, and great staff! Knowledgeable about the equipment, classes and overall fitness. I was sold after the walk around and you can't beat 24 hrs access.

Fantastic experience: Alyssa is awesome and the gym is fantastic. I got in a killer pump and my biceps feel really swole

Fantastic experience: Two very helpful ladies at the Parma, OH Onyx health club were wonderful in fixing an issue I was having. Great Onyx employees!

Fantastic experience: I have been an onyx member for the past 6 years and absolutely love the place. It’s never too crowded and very clean. Rich and Alyssa are very welcoming and helpful

Fantastic experience: Alyssa is so helpful with showing workouts and how to keep a good form. I love going to this gym. I highly recommend it

Fantastic experience: I have been to several gyms in the area and this is by far one of te best ones. The place is clean, it's never too crowded and they are open 24/7. Onyx is a great gym.

Fantastic experience: Excellent Facility! The equipment is great and the gym is clean. Alyssa and the other staff members are amazing and super helpful!

Fantastic experience: Alyssa was great help today! Best gym around!

Fantastic experience: had a problem canceling with my account which lead to unknown months of unpaid fees. Richard gave me a call and sorted everything out for me.

Fantastic experience: I was only a member at onyx for a few months before I started having issues with my heart and was unable to do physical activities until further notice. I tried to put my account on hold but after three months I failed to call and cancel. I found out today that I still had an account with them. I called and spoke with Alyssa, she was so kind and helpful even with my not so pleasant tonality. She told me rich, the manager, would call me back shortly to discuss my situation. Rich called me back within a few minutes. He was so helpful and patient, answered every question and went over all my account info until I felt I had a full understanding. He reassured me he would do everything in is power to help me and he did. I have never experienced better customer service. Thank you so much everyone at onyx.

Fantastic experience: Onyx gym is the best gym I’ve been to in Ohio. The equipment is top notch, it’s always clean, and the staff is very accommodating. Good people and great free classes.

Fantastic experience: Great place, tons of good equipment and the owner is friendly and knowledgeable

Negative experience: Onyx Fitness Violates labor laws such as ORC 4113.15 and doesnt pay their employees minimum wage Also the gym is dirty and the equipment is BUSTED

Fantastic experience: Great gym staff are awesome and everybody getting yoked. More to come with future members all gains after gains.

Negative experience: I usually use the Twinsburg location, and today was a perfect example of why. I only live 5 minutes from the Parma gym, I had today off work so I figured I would visit and get a quick workout in. ALEX is the problem at this location. I really hate name dropping, but this is who keeps people away. Always has a horrible attitude, and not pleasant to converse with at all. During my workout, I see Eddy their handyman there. Was doing things like repairing the light in our bathroom, he took apart and removed the old Smith Machine, and hung a painted bulletin board. After he was done, he and Alex were talking and he inquired about some machines because she hung tape across the whole rear by the squat machine. She rudely almost put her hand in his face and said "That's an Alex problem, let Alex handle it" I exclaimed that was very rude, and I'm sure she heard me. With that, he picked up his things and left. I did the same hoping to catch him and let him know we all see how hard he works, and love it. I heard at another location that he is part of a "Corporate Team" well if staff members are allowed to talk to corporate like that, it's no surprise that things are the way that they are.

Fantastic experience: The machine selection? Immaculate. The workers? Even more immaculate. They also offer the cleanest and freshest vending machine water in town.

Fantastic experience: This gym is my new home, I really enjoy going and the staff is always friendly and pretty much do anything they can to make it great. Staff makes this place great

Negative experience: Machines are always broken and take weeks at a time to get fixed. Dumbbells are falling apart, seriously don’t understand how they haven’t been replaced

Fantastic experience: The machine selection? Immaculate. The workers? Even more immaculate. They also offer the cleanest and freshest vending machine water in town.

Negative experience: Worst gym in the city. Be very careful giving these ppl your credit card information. Even after you cancel with them they will repeatedly charge your card making you have to dispute it every month. Find another gym

Positive experience: Good environment. Needs some machine repair or upgrades. Lots of potential.

Positive experience: Good variety, nice staff, great hours. Some equipment is pretty rough, or missing components/ pieces. Decent variety.

Fantastic experience: So much space and such a wide variety of equipment. Will definitely be making this my home Onyx gym!

Fantastic experience: I love this gym it’s huge and has everything! The staff is amazing! I worked with Tiffany and she’s wonderful!!! This is the best gym I’ve been too!!

Fantastic experience: Sickest gym in Cleveland. 5 different rooms full of equipment, multiple squat racks and benches so you arent all waiting for one rack. The place is always clean and is open 24/7. The staff are always friendly and walking around engaging with members and they run their own classes. The pictures don’t do it justice to just how big this place is, def go take a tour if you are interested in joining!