Crunch Fitness - Lakewood

Fantastic experience: Enjoy working out here ! Professional and friendly staff !

Negative experience: The quality of this gym has gone so down hill it is literally disgusting. The bathrooms are filthy and the gym floor is an absolute mess. I understand that custodians do not show up until around 6am but does that mean if you go earlier than that you are subject to work out and use the restroom in filth? The platforms are so bad. If you want to deadlift, good luck getting the bar to not roll around on such messed up platforms. Someone can really hurt themselves that way. Mind you these are the same platforms that were outside in the brutal heat, rain and cold all during the pandemic. No touch ups or anything. And the prices still get raised? 50 dollars “maintenance” fee yearly? Maintenance on what? Everything is messed up and broken all the time. I’m surprised the gym still even has members.

Negative experience: Terrible spot. Workers didn't know what they were doing. They lied to me on multiple occasions. Not even worth a visit. I'm still dealing with management just to get the money back that they stole

Negative experience: Worst gym ever

Fantastic experience: I opened a crunch membership about a month ago and I am pleased with my experience so far. I am fairly new to the gym so I appreciated the General Manager being very helpful and knowledgeable about everything.

Positive experience: Only 24 hrs a few days a week, opens late on Saturday and Sunday, the staff is actually pretty cool, but equipment, cleanness ,and gym hours need to improve

Fantastic experience: Came in to crunch and I was in dire need of assistance since I am out of state, I asked the worker in the front named Fabian to with a middle part and asked him if he knew how to fix my alternator, he stepped up with no hesitation and had my car running in 30 mins. Sending love from Texas, Crunch fitness is the best

Fantastic experience: If you need anything in the gym go to Alejandro or Daniel! Love the community and culture that surrounds this gym. Had a great workout and met some good people!

Negative experience: I've been trying to cancel my membership but they make it impossible. I moved more than an hour away and have tried going on weekends to cancel. But, they say you have to do it in person and with a manager present. Problem is, their manager's hours are Monday through Friday 9 am to 6 pm. How irresponsible is it to not have any managers present on weekends? I work Monday through Friday and I'd never be able to make those hours. I've tried emailing both the manager and the regional owner and have gotten no response. I was also misled by whomever opened my membership(I don't recall the name). They said I would only pay 25 a month. But, I've been charged 28.99 plus random 50 dollar charges multiple times a year! Stay away from this gym. All the bad rap of gyms being impossible to leave and their sales people screwing you over are well earned here.

Positive experience: Love being there to work out !!! Love the hours that it opens and closes too!

Negative experience: Bad bad realy bad costomer service very unprofessional i went twice to cancel my membership twice and the manager wasnt available i had to go out of town i told them to cancel my membership and they wont do that .i dont know what was i expecting the gym its self is wack . definitely wouldn't recommend this gym even if going as a member pass if they would have zero star rating i would definitely use it they dont even deserve one star im surprised they have 3

Fantastic experience: the young man who works the morning shift cleans excellent good job Angel

Negative experience: Absolute worst customer service I’ve ever experienced, Casey or Kasey however you spell her name said she was the manager, complete lack of customer service. Speaks to customers in a very rude and rash manner. Makes easy transactions, very difficult. This franchise should invest in hiring better reps, for their brand.

Negative experience: I recently had a frustrating experience with Crunch Fitness in Lakewood. I needed to cancel my membership, and Casey, the manager, informed me over the phone that I had to come in person, show my ID, and sign a form. I ended up driving hours just to do this. When I arrived, Casey wasn't even there! To make matters worse, I found out I didn't need to sign a form or show my ID at all. The entire trip was a complete waste of time. Casey was very rude on the phone, and this level of unprofessionalism and misinformation is unacceptable. I am extremely disappointed with how this situation was handled. I would not recommend this location to anyone.

Negative experience: Manager is not it… they don’t care about anything

Negative experience: This gym sucks with the staff the people that goes there and all the equipment specially the music they play I don’t recommend this gym at all they want my spouse to get her own membership so what’s the point of having a membership that I can bring a guest if they want my guest to get they own worst service ever specially with the supposedly manager Cassie or whatever her name is Lakewood gym should be shut down or get new management zero stars I rather go to Norwalk crunch fitness better service and also staff is very friendly they should learn from them

Negative experience: Terrible, teen-with-bad-taste, music played 24/7. Someone needs to yank the playlist. Everyone's wearing headphones with the volume maxed out to drown out the gym's playlist.

Negative experience: Making everyone share the same towel to wipe down their sweaty machines is just nasty

Positive experience: I have been going to this gym for the past two months. The gym has a good environment and friendly staff. The only issue is the cleaning wipes for the machines. They are constantly out of wipes and replace them with a rag and bottle to spray. The problem with this is everyone is using the same towels and I don’t feel it is sanitary as well as you have to wait for the cleaning supplies if someone else is using them. If the cleaning wipes were available more this gym would be 5 stars.

Negative experience: Boom box way to loud and broken machines that don’t get fixed for weeks

Negative experience: “You have to pay an extra month to cancel if not we will take you to court and we will win” that’s what the manager Kasee said. I tried to cancel my membership and Kasee acted rude and upset. Idk why she had an attitude when she only works there. Terrible management by her. I got an email by Crunch saying I only had to pay $9.99 but she said I had to pay $19.98

Negative experience: DON’T SIGN UP CRUNCH FITNESS LAKEWOOD Signing up for Crunch Fitness Lakewood was such a nightmare to me! I already canceled my membership subscription in December last year with their very rude attitude, especially their manager Casey who really should be fired, so unprofessional and rude. However, RIGHT NOW! They are still charging me 20 bucks club fees every single month…… such a vampire trying to take all your money And they never answer my email to fix the problem!!!!!

Negative experience: Canceled my membership 3 months ago and was given a receipt. Haven’t been charged until this month and now they’re claiming I never canceled and are forcing me to come in person to correct their shady mistake. When I originally canceled they tried to talk me out of it which as a business to argue with your customer is crazy. They should have in their system that I haven’t paid in 3 months, and that I canceled. This is completely their fault or “mistake” this is extremely shady business practice and I definitely will be reporting them for refusing to refund the money they fraudulently charged without my consent. I have all the documentation to show I canceled. If a company can’t keep proper records they shouldn’t be in business. This situation was handled so poorly and horrible customer service

Negative experience: I am stuck in LA for 2 months plus work extending several months. So not a resident but here for awhile. Staff was rude. I signed up for a free day pass to check this place out. What do you mean it is not free because I am not a resident of Cali. It says nothing about it on the sign up. I need to be a within 7 miles. Say what. I live in Redondo. Closest is Long Beach and Lakewood? Is this a joke. Instead I was charged 22 dollars for 1 day. Scam. I will take myself to LA fitness. At least they are more accommodating. Girl at the desk worried about her job. Let me sign the guest pass waiver. Hold my ID. So much for trying out a gym to see if I like it. Lost a member. Bye.

Negative experience: The place is dirty. The manager has a bad attitude. Machines are always broken. The bathrooms are nasty.But the manager got upset with me on Thursday 3/21/24 stating all machines are working, these pictures are from 3/23/24. So she said I have to pay more after being a member for over 7 years and have seen the quality go down not even a 24 hour club anymore the urinal has been broken over 3 weeks not worth 300 dollars a year

Negative experience: This Gym is sketchy . DO NOT SIGN UP HERE . All the managers are under 23 and they don’t tell you about the hidden fees when signing up and canceling.. I only sign for temporary membership while I was in town for 4 weeks. Worst gym and experience ever .. The place is kept nasty and no one cleans at this gym.

Negative experience: They literally let homeless people inside the gym to take showers where they don't even bother to cover themselves so some. I brought up the issue to the manager and it seems he already knows about it but doesn't care. They charge 84.99 yearly but monthly 34.99? , so ridiculous. I tried cancelling with them and their late cancel is 15 and then they charge me another 10 dollars while charging me monthly and still charging me despite already cancelling with them. Don't become a member here if you don't want your money stolen from you.

Negative experience: Was told I Had to cancel in person despite living nowhere near Lakewood, told me to email management . I did and no reply, I tried to cancel a month ago and have been charged $50+ despite following their orders.

Negative experience: Casey the manager should absolutely be fired. She was so rude and because of her I plan on never ever returning here because she gave me a horrible experience. She was very racist towards me and my friend, it was easily seen by others around us as well. Horrible attitude, very unclassy!!!

Negative experience: I could've sworn this gym is 24 hours Monday through Friday, showed up Thursday at 4 am and they were closed! Listen up management, it's not the client's fault you all don't know how to do your job and schedule people accordingly. Also, as MANAGEMENT it's YOUR job to come in and cover a shift if an employee can't make it in. The District Manager needs to get this place under control, this isn't the first time. On top of the horrible scheduling by management, one associate left an elderly man in the restroom ALL NIGHT LONG after they closed for the night. shame on you crunch!! Stop hiring kids and do your job!!!

Negative experience: They just want money from membership of people. They manipulate people to join and charge credit card even after canceling.

Negative experience: Kelsey is a bad manager, very rude

Negative experience: They send out fake invoices and say you owe money, even if you've only been there ONE TIME visiting and belonged to another crunch. They are calling me , emailing and texting me all day trying to trick me into giving them money..pathetic attempt for money grab.

Negative experience: DO NOT SIGN UP TO CRUNCH. They are sketchy and will steal your money. Years ago I cancelled MY subscription and upgraded so I could bring in guest. I ended up canceling and was still charged for years because they simply opened two accounts for me instead of upgrading me so when I cancelled my account I still had a second one active. Crunch of course does not want to take responsibility so I will be speaking with my bank to see how to get this money back. If I have to sue I will. It’s not even about the money at this point just the principle of it. My friend has had a similar experience with crunch.

Positive experience: Friendly staff just wish they have more classes

Negative experience: I live overseas and when I come back, I need a place to work out for one month. So I signed up here, explaining the situation, and their employee said, no problem you can come back before the month ends and cancel. Which I did. Later I'm told there's a 30 day cancellation notification period and so I'd have to pay for a second month. So what the employee told me was wrong but the manager, Kasee, took no responsibility for not having trained their employee well. Or possibly he's well-trained and was trained to lie. Either scenario is ludicrous. Not to mention that they won't receive any future business when I return semi annually. Looking out beyond the next month, they lose out on my future business and they've created a lose/lose situation for both of us.

Fantastic experience: It's pretty cool gym and I like it

Positive experience: It's a decent gym, but the equipment is really old and hasn't been updated in many years

Fantastic experience: Always friendly. Always clean. Gets crowded so choose your workout times wisely

Fantastic experience: Honestly this gym has everything I'm so glad I got a membership except one thing I Want my Free Shirt

Negative experience: This gym is not honest was charge me more than 2 years and when I talk to the manager told me you should to make cancelation after they take my money and I didn't go there from 2 years ago

Negative experience: I've signed up twice. First time, classes were always full. Staff harassed me to sign with a trainer. Cancelation was difficult. Second time, employee lied and told me no annual fee and no contract. I was charged an annual fee and was told I had to pay monthly for my contract. After explaining my situation to a manager I was able to cancel. Prior to this, no one wanted to help me out.

Negative experience: Fix your hours listed on Google. It says it closes at 12, closed at 10:17

Negative experience: Didn’t have high hopes to begin with since it’s open 24 hours.. but it’s insane how so many machines are broken. Not just a slight issue, but full on chunks are missing from a variety of them. Mostly all of the Hoist machines are missing their weight charts which defeats the purpose of tracking your workout if you do that. A fair amount of machines that are available are also broken. Such as the entire cushion you’re weighing your body down on wobbles to a point where you’re fighting to stay on while operating the machine. And unfortunately the air fresheners in the locker room make the room smell like kitty litter. I thought my home gym had some issues, but thankfully they fix their machines right away. This location really needs some help. Two stars because at least the guy at the front was kind. Otherwise it would be one star.

Positive experience: Staff always says hello and goodbye and the machines aren’t always broken like the location on Long Beach blvd and your allowed to use all their facilities like the dance room. I don’t go as often as I’d like but I’m in every month a couple times and it’s always good.

Negative experience: Tried to cancel membership after sustaining an injury. Emailed twice and spoke to a mansger twice. They have tried to charge my card 4 diff times since my cancellation and each time it's at a higher increment. No way I'll ever work out there even after it heals.

Fantastic experience: Great place with a no judgement zone!!! Staff are all wonderful! Glad we’re members here!

Fantastic experience: We stormed in ready to sue, we left with 2 memberships. Ed Laisuwan does an impeccable job as a District Manager . He is an incredible human being, this man help my tear eyed emotional mother from loosing it because she thought she was going to have to pay for her entire membership given she had just signed up and with only a month was to quit due to a lack of time. As we enter we were furious thinking all negative assumptions one can about a gym personnel. He not only honored what we had previously heard from an employee about the price per month and the cancellation process. Without hesitation, if you have an concerns, or problems, I urge you before canceling speak to ED! He is the best at what he does.

Fantastic experience: Great

Negative experience: I am utterly disappointed at the cancellation process. I have been an active and loyal member at this location for over a year. I just recently lost my job and unable to continue my membership. Management is unable to cancel memberships and I was told to speak to their third party billing company. The third party billing company tells me I can only cancel with management. There is a disconnect somewhere and in the meantime I continue to accrue past due payments and late fees. This does not make sense. No one can assist me. This is not the proper way to treat good standing patrons and long time supporters of the community. Very poor customer service standards and extremely dissatisfied with the communication and handling of procedures.

Negative experience: Watch out for the 1 year agreement and the fine print!

Fantastic experience: Great gym to workout

Fantastic experience: Everyone is super nice, people have good gym etiquette here and the staff is really welcoming and helpful.

Fantastic experience: Place is great and usually empty.

Fantastic experience: This place is awesome great staff very friendly

Fantastic experience: Love this location pretty chill everyone minds they business and plenty of machines

Positive experience: I sure wish on Long Beach Boulevard they would fix their tanning boothe

Positive experience: Friendly staff and management. Also this particular club has some of the unorthodox equipment I have not found in other Crunch fitness Centers. Including a variety of CrossFit equipment. The one downfall is the absence of a decline abb bench.

Positive experience: The music sucks. They need to play better music.. something that makes you want to workout, something more motivating than some sad, depressed music.

Fantastic experience: The team here is super friendly, especially Leon and Brian!!! My fiancé and I love going here. A reasonable price each month for us to have date nights while developing better habits together <3 Everyone is super nice, people have good gym etiquette here and the staff is really welcoming and helpful.

Positive experience: Water fountain has been clogged for over a year... other than that.. its not that bad. They have everything you need to get the job done. They normally fix broken machines pretty quickly..... update 5/18/22 10am... water fountain still pours as if clogged the warning lights have turned off no longer shows quality of the water they offer based of filter cleanliness. It has mold and mildew on the edges of where the water lands so It just might be lack of attention. Today I was particularly reprimanded by en employee who asked me a question while I was midset with headphones on and misunderstood my answer. He felt the need to come back around 10 mins later and point me out in front of the 2 girls he was training to let me know I never even used whatever he asked me originally. He literally stopped his path to tell me " you didn't even use that " ... this guy has some nerve. I spoke with ED and advised him of what occurred but it seems as if he didn't care. Ed has been a regional for some time now I met hime over 3 or 4 years ago but im sure he doesnt recall. He helped with the openings oh the LB crunch ( Bixby Knolls area ) and I figured he would have more concern about an employee confronting a guest knowing we all have adrenaline pumping through out veins. He is lucky he didn't get slapped in the mouth with a weight. Definitely going to follow up on this. For this I will be dropping a star level to my review.

Fantastic experience: The team here is super friendly, especially Leon and Brian!!! My fiancé and I love going here. A reasonable price each month for us to have date nights while developing better habits together

Fantastic experience: This gym is really affordable and during the coronavirus, the janitors keep the whole gym clean and the equipments too! The staff are willing to give the best service to anyone possible! I recommend this gym other than the other gyms near it!!

Positive experience: Very few squat racks, dumbbells go up to 110lb, plenty of cardio machines

Fantastic experience: This gym is really affordable and during the coronavirus, the janitors keep the whole gym clean and the equipments too! The staff are willing to give the best service to anyone possible! I recommend this gym other than the other gyms near it!!

Fantastic experience: This gym is really affordable and during the coronavirus, the janitors keep the whole gym clean and the equipments too! The staff are willing to give the best service to anyone possible! I recommend this gym other than the other gyms near it!!

Fantastic experience: Nice gym. Nice staff.

Fantastic experience: Great Place to get fit! The Manager Brandon Was super helpful and gave me solid fitness advice I will recommend people just because of him!!

Fantastic experience: Always clean, and very friendly personal trainers! Recommended.

Fantastic experience: I would like to start off by saying this gym is awesome so is all the employees that work there especially employer Raymonta trainer.. The gym is very clean and well kept the machines are always kept up and ready for use I love the fact that they greet you on the way in and on the way out awesome job way to go crunch is on fire in lakewood

Negative experience: This gym is trash. Literally and the lying managers as well. They tell you that they'll help you out with your account and then do the opposite. Go to another gym.

Positive experience: Nice Gym, a lot of the machines are busted though, lack of maintenance. Would be nice if they would black out the glass windows like before kinda awkward working out in the cardio machines and everyone in the parking lot staring =/

Negative experience: WORST EXPERIENCE EVER! i’m so disappointed as a gym member for more than a year i have never felt this way the manager is such a creep. very disrespectful staff. 0/10 do not come here

Positive experience: This place has a nice selection; free weights, cardio machines, Star trac machines and the best stretching / HITT area of the gyms around. No Pool or sauna though

Positive experience: Better equipment than Planet Fitness lol

Negative experience: Needs work, my location was closed for whatever reason, and they didn't even give any notice, so I ended up at the Trailer park Ives in shock a huge difference compared to my location, raggedy omg I was speechless the machine's some of them not in good condition, the set up of all the machines was making me dizzy, anyways I gave two stars I got in my early a.m. workout, I will not be back to this location.

Positive experience: Love them but I wish they had more squat racks and flat benches.

Positive experience: Overall pretty nice gym, with descent equipment, and it's always clean

Fantastic experience: Chris is the best. Very helpful makes everything easier.

Positive experience: It's ok. It could have been a little cleaner and had more air circulation. You have everything you need. It's not good or bad but if it's your only option, you will be fine.

Negative experience: This place is bad all the way around. The customer service is non existent. The machines are always out of service. Not trying to be a D but this place just sucks.

Negative experience: At the time of signing for membership, I was told by the girl at the desk that helped me sign-up, if I want to cancel, only a manager can cancel. She told me, in that case, I needed to call ahead to make sure the manager would be there. She said the manager isn't always there. Believing that she gave information that was given to her to tell members, I do not, in any way, blame her for the information she gave to me. When I wanted to cancel, I called many times and never got through to anyone at Crunch. Automatically, the call disconnected after ringing a few times. Finally, I went to the location to cancel. I was told that in order to cancel and not be charged, I had to cancel two weeks before the billing date; otherwise, even if I don't show, I'll be billed. Also, the person with whom I spoke at Crunch that day, said the manager is there always. I didn't have to call first. I told him, I was told I had to call. I decided to e-mail Crunch. A response came from a manager at Crunch; no name was given. The e-mail stated that no complaints were received about Crunch's phone system. I have the calls to Crunch recorded on my phone, so, there was a problem! Crunch makes it difficult to cancel! Claiming a person has to cancel a "CERTAIN" way. Per the instructions from the girl, I call to make sure a manager would be at the location. All my calls would disconnect, and I never reaches a person. I went to the location. There I learn that I didn't need to call, a manager is there all the time, and I get the news that I have to cancel two weeks "before" billing date. Why wasn't the two weeks before the billing date explained at the time I signed up for membership? Also, please note, that because Crunch was making it very difficult to cancel my membership, I called my bank to stop payments. It’s unreasonable that I am charged monthly whether I attend or not, and in this case, I’ve hit obstacles that prohibit me from cancelling so that I won’t be charged! The instruction given to me by the girl who signed me up for membership about calling to make sure a manager would be at the location is wrong! Then, I go to the location and find out there is a manager there always and I didn’t have to call! To top it off, I’m informed of a 2 weeks prior to billing time-line. I don’t want the membership!!! I’m not going to pay because I’m being stopped from canceling memebership!

Negative experience: Despite having highest membership to all locations, these guys tried to charge me for the towel

Negative experience: Horrible, old equipment and always dirty speacially the locker's and restrooms

Negative experience: The management and staff are horrible when it comes to customer service. They act poorly when you have any issues and don't show any proactiveness towards resolving said issues. They make it extremely difficult to accommodate if it is something they don't want to do. I'm shocked on how they talk to customers when they don't want to do something.

Positive experience: Its alright here. Machines outside are really close together so it's kind of weird when trying to practice social distancing. Sometimes there are people even working out without their masks on. Also have to wait for weights and machines as it always seems overcrowded.

Positive experience: There is alot of people there and some would take off there mask but most didn't I'm scared to keep going they should limit the people

Fantastic experience: Will, formerly with the Long Beach location, told me about the Lakewood location. Lakewood has figured out the solution for peace-of-mind workouts in this pandemic. Exterior gym... Venice Beach style! Properly spaced equipment and controlled people capacity. All gyms should attempt to adopt this model. Building immunity to this virus through fitness is another way we are going to combat this thing.

Fantastic experience: Love it ,love the equipment ,the staff very nice and helpful..outside gym not a fan of when its hot, but its worth the workout :)

Fantastic experience: Great Gym, love ot better than any other gym I've been to so far.. Go to crunch today. And nonI didnt get paid to say that.

Fantastic experience: I am just visiting for work and i come to this area 2 times per year for a few weeks each time. The front desk guy was super helpful in getting me the best deal so i can use the gym while im here. It has everything i need for my functional training!

Fantastic experience: I'll be going to this place for almost two years there tanning is really great

Fantastic experience: Been coming here for almost 4 years now and plan to renew my membership again next year. It's simple but has everything I need, the classes are fun and actually challenging, and the staff are very friendly.

Fantastic experience: due to covid-19 i have not ben able to work out its been hard but crunch gave me that love them place wish it was bigger but i still can get a good safe work out in

Fantastic experience: Great place to workout. Just need to open up the inside.

Fantastic experience: They get 5 stars just cause their open thru all this Pandemic

Negative experience: Worst gym I've been to! They say one thing and do another. The people working there think they are better then everyone else. They are friendly and welcoming up until you have a problem then there mood gets nasty and they don't care about any problem you bring to their attention.Horrible! They give you no notification on anything. Never Going to ANY crunch gym ever again!

Negative experience: Very unhappy with the management here. Issues are handled terribly regarding unauthorized billing and cancellation of membership. I am very upset that I have been billed multiple times since COVID has started. I am not very happy with the customer service. I demanded for refunds and NOT credit. I have spoken with District Manager, Ed Laisuwan, and Lakewood Crunch Manager, Timothy Noel, who I have emailed 12 times to get this issue resolved. Since July, I was promised a refund for June since all gyms were not allowed for operation. Timothy Noel said that he got an approval for a refund but then later said that it was denied. While waiting for my refund, I get charged my yearly fee while the gym is CLOSED. He never followed up for my refund and I had to email him back to follow up on my own about the refund that he promised. Both have been full of lies and neglect about this matter. It is now September and no progress have been made. I am very disappointed and very upset that I do not want to stay with Crunch no longer because of the poor management and poor customer service. Customers are treated with no respect and only want my money. Since June, I was charged $90. And was recently charged a yearly fee that was not noted on the paper I was given when I froze my account. I know that this was done on purpose so I wouldn't know when to cancel my account if I wanted to. I have all email chains that I would like to share and be reviewed. I am demanding for full refunds and NOT credit. I would like to reach out to the higher management, please! I am in disgust of the poor customer service that I have been served for the past few months from Crunch! I will be leaving reviews on Yelp and Google regarding this matter.

Fantastic experience: Love it ,love the equipment ,the staff very nice and helpful..outside gym not a fan of when its hot, but its worth the workout :)

Negative experience: This place is so disgusting! The woman's bathroom was so dirty! Who raised you ppl?? The fact that they weren't clean is just beyond me!! Not 1 stall was clean