Club Fitness - O'Fallon IL

Fantastic experience: One of the best gyms I've ever used. Tons of squat racks and every kind of equipment you could want. I wish the membership options were more flexible but the staff are all awesome.

Negative experience: I’ve been a member of this company for about 7 years. When i started it was great. Not sure what has changed over the years with corporate but it has gone significantly downhill hill. I’m guessing since they aren’t in competition with golds gym anymore they don’t care to keep improving, yet charge more.

Negative experience: This place is disgusting. Nothing gets put away by anyone, and every member thinks they own the place. All the equipment is always loaded with plates and members could care less about anyone else. Staff is a bunch of immature children that management has no control over. None of the staff could care less about the rules and they constantly watch people leave their weights on equipment. Also, members of the club are constantly messing around making it extremely dangerous for those of us who are serious in the gym (ex. I was benching 315 and some dude obnoxiously danced into my barbell mid rep). Staff also does not care if you buzz in or not and I can garuntee a large portion of the individuals causing problems, especially at night, don’t even have a membership here. Shame on you management, this is a disgusting excuse for a gym, I hope corporate comes and cracks down on you because you make this company look horrible. In the 14 years I have lifted, I have been to 30+ gyms and this is by a landslide the worst environment I have ever seen. Do better.

Negative experience: My son cancelled his membership in person and was told he would be charged 2 months membership fee for cancelation. They continued to charge him for several months more and when he contacted them they said their system had been messed up but was working now and they would correct it. The way they corrected it was to charged him two months cancelation fee and not refund the months they charged him due to their error. Poor customer service and auto bank drafts are easy for them to steal your money and hard to get it back!!!

Negative experience: The majority of the gym is only accessible to clients who pay the ever increasingly higher prices…and the percentage of people that actually use it doesn’t make it worth the space being wasted. Take out the stretch zone that I NEVER see anyone go in. The other rooms barely ever get used either. Open those up to utilize the space to the majority of members. Also, there are 3 and I mean 3 stretch mats in the grass area. I’ve asked about ordering more cause even those are torn up. We pay higher and higher prices and this place is going down hill faster than Golds did. Stop increasing prices and giving us less and less. The 3 sometimes 4 people manning the front desk spend more time on their phone then actually working, there’s one person cleaning and the new male manager here literally never has a kind or approachable attitude. Always on his phone or staying hidden. And don’t let me start about the horrible music they have always played on loop that just keeps getting more and more annoying to have to listen to. Don’t come without your own headphones and music. Basically, don’t join here if you’re thinking about it.

Negative experience: The gym is great. The only thing that drags it down drastically for me is how thin the benches are especially the bench press benches, they are so thin that I feel like I have to fight myself in order to stay on it. It’s very unpractical for me. Everything else is great but the benches definitely need to be wider. I am someone who has a hip replacement and having my hip pretty much off the bench because of how first of short it is. I’m 6’1 and I have to adjust myself all the time because it’s to short and unfit for tall people and people of a wider body. I find it hard to go above 225 on it. I feel like I might fall off the bench because of how thin it is. Weights are kind of everywhere and people never wipe down or clean up after themselves. The staff when I first got in also were extremely rude I didn’t know how the app worked and I asked the front desk and the lady working there refused service. People also have a staring problem here too. And the personal trainers are sometimes nasty. Ive seen one of the male trainers taking inappropriate pictures with the stall open whilst helping someone outside the men’s locker room. It’s genuinely disgusting.

Negative experience: I was told by two male employees that I could use my legacy membership here because I moved away from my home location. They said they let Fairview and Collinsville members use O'Fallon all the time (big dude and purple-hair dude). I go in today, and I get flagged by a different employee saying I have to upgrade from the $20 to the $34 plan to use this location. My husband had to upgrade, but we can't afford for me to. Truly awful service, no working with you and no room for life circumstances. They won't even change my home location because then they won't get more money. Either way, it comes down to screwing the customer over. No thanks, I'm not going to be taken advantage of anymore.

Negative experience: I will never join lost my wallet there trying to contact the facility can’t get a number to reach staff so you just lost one1111

Negative experience: This place is a scam. Jack up rates on you and take away access you were already paying for.

Fantastic experience: Love this gym and the sauna is my favorite!

Negative experience: It's a shame that Club Fitness has decided to change their membership prices so that women who would enjoy the comfort of a women's only weight room to make their gym experience more enjoyable... have to pay 10 dollars more for access to this vital space.

Negative experience: The people at this gym are horrible. No one puts away weights, especially the personal trainers, the cleaning towels are routinely empty. They raise prices way too often. There are better gyms out there. Skip this one.

Negative experience: I cancelled my membership in August. I got a collection notice for 220 dollars in the mail. They make it impossible to cancel their membership.

Negative experience: The club downgraded my membership without communicating with me. Now they want 30.00 a month for what I paid 11.99 a month last year. Common sense would have told them to stop taking money ask people if they want the downgrade. I am canceling back to Planet Fitness.

Negative experience: Downgraded benefits and increased prices. A member since 2018 and all I needed was 24 hour access to the gym. Now for that basic option I had to upgrade my membership. I do understand that prices have increased and I would have been ok with a price increase had a conversation taken place that due to rising costs we need to increase your membership a bit but the benefits you originally signed up for will remain. Instead I arrive at the gym early one morning and my key won’t work. I will say other than this I have never had any issues with the gym. The staff has always been great and the gym is maintained and clean.

Negative experience: They have downgraded membership and increased price without notice. Half the time (before they downgraded membership) you couldn’t use a massage lounge because staff members were using it for two or three sessions. Moving to another gym with lower membership and more benefits. Already seen others at new gym from this one. Same reason they moved too.

Negative experience: Update It appears Matt’s solution was very short lived. Again after upgrading to get the 24 hour access that I had, I can no longer get in. This is Really frustrating. Let’s fix this now. R Gilbert

Negative experience: can not access gym after 6pm on a weekend as they punish members who have been paid members for years. They down grade membership with very limited access with no warning or no option to change status . Poor policy . I will be dropping membership. Update: looking for a good alternative for a gym on weekend evenings, try McKendree MetroRecPlex. Nice vibe, open airy atmosphere , and nice equipment.

Negative experience: Why do I have to come into the store to ask a simple 1 minute question because this location does know how to keep the phone on the hook. 2 days I’ve been trying to call because I didn’t have time to go in and I have to just to ask 1 question…. What the heck

Fantastic experience: Clean gym with lots of equipment always available. Had Cody G. for a trainer and it was a 10/10 experience. I have an autoimmune disease that made working out a little complicated but from day 1 Cody did his research to make sure that he understood what I needed to avoid or be careful with. He understood I couldn’t push myself too hard and had a “no injury” first approach while still motivating me. He kept me accountable with workouts and nutrition every step of the way. Thanks to Cody I understand how to use gym machines and feel confident in my ability to workout by myself.

Positive experience: Gym is a great gym. Great equipment. No issues with the overall gym as far as working out. They have everything you need as far as cardio, machines, free weights and so on.. I'm having an issue with billing constantly charging secret late fees when I have auto pay. The phone is always busy so you basically have to go in if you want a conversation. Customer service could be alot better.

Fantastic experience: I love this CF so much. They really do a great job of keeping the gym spotless, and well equipped. Love that they added the hip thrust/glute machine and more Olympic lifting racks. Staff are great too. I was away for 5 months for work and could not wait to get back to “my” gym. It’s my favorite in the St Louis area and I’ve been to most of them.

Fantastic experience: The workers from what I've seen are always helpful. The facility is nice, large, and clean. If I had a suggestion go at times that is not regular so you can hop on equipment you need.

Fantastic experience: Great staff, plenty of different machines and space to do any type of workout.

Fantastic experience: It was my first time at the gym and the staff walked me through the process of downloading the club fitness app and using the barcode to get in to the building since the gym opens 24/7. Excellent customer service!

Fantastic experience: I love CF! I love the staff here, they're always so friendly. ❤️ One time, my husband had an issue with the automatic payment, and they were sooo sweet about the whole situation. Also I LOVE the women's gym. Their smoothies are mid, though, but overall, it's a pretty great club! Update: The women's bathroom is always gross, like someone always has a blow out and I don't blame the staff cause I wouldn't clean that nasty ish.... Anywho, everything else is good. I LOVE the stretch room but it seems like the staff also loves them cause they're always in the massage chairs I'd like to use but again I don't blame them cause if I was on a break I'd definitely take advantage of that!

Fantastic experience: My Club Fitness experience was great! It is a clean, kind, respectful, environment! The work out machines are all operable and clean, which makes me feel very comfortable!

Fantastic experience: Just leaving this awesome Club Fitness location. Engaging staff w smiles on their faces, excellent manager (Matt) walking the floor interacting with the clients/members. Excellent customer service. Haven’t seen this level of customer service at a gym in a long time. Come here. Work out. Get a gluten free smoothie. Invest in your health. Way to go O’Fallon CF. #glutenfreeflyer #glutenfreeflyerworksout

Fantastic experience: Awesome gym! Lots if eqiopment and room. Very nice people, and an added bonus of a ladies room.

Fantastic experience: Very friendly staff, got a membership very quickly. Lots of equipment and big locker rooms. Everything is very clean. Overall a great gym.

Fantastic experience: Friendly staff that is very helpful and answers all questions. The gym has lots of amenities and is very clean.

Positive experience: Would be five stars if the bench presses were adjustable (all flat benches taken up and all incline benches not being used) and if there was a glute ham raise machine. Sauna is stinky and bathrooms are always dirty also.

Fantastic experience: Nice gym, plenty of equipment and space. Clean. Has a lot of amenities and the trainers are great. Open 24/7.

Fantastic experience: Hands down the best gym I’ve been to, from the machines available and the cleanliness of the gym! Love how relaxing the hydro massage room is

Fantastic experience: Tons of amenities. Helpful staff. Even at peak hours it doesn’t feel crowded. Great option in the area if you need a new gym!

Fantastic experience: First day at this gym and I’m in love!! I will not name the gym I'm quitting but half the equipment was out of order and it was always dirty. It nice to be excited to go to the gym again. Can’t wait to go again tomorrow.

Fantastic experience: 1st time there today and it was night and day difference from my last gym! So far I like it! Can’t wait to go back!!!

Fantastic experience: Great facility! India at the front desk did an awesome job giving me a tour, answered all my questions and squared me away with a registering for a Platinum membership! Im super motivated and excited to join the Club Fitness family!

Fantastic experience: Absolutely amazing atmosphere! When you are looking for good vibes while having all the variety needed in a workout, this is that place! The staff, the other members, the ambience, all great! No feeling insecure in this place, plus it's covered in motivational text on the wall that is just superb for keeping one going! Don't even get me started on how awesome they playlist is for working out, yeah that's right, they already play workout music (not too loud) that is perfect for getting the job the done!

Fantastic experience: Very satisfied with the place. Management and workers are friendly, and cooperative. They offer just about anything you might need (besides tanning). Place is full of positive energy.

Fantastic experience: Had my first workout at the O’fallon location tonight and am officially signed up! The facility is amazing and has everything I would need/want! The person that gave me the tour was knowledgeable and super helpful with answering any questions I had!

Negative experience: I am not satisfied with this gym. Poor customer service, door barcodes doesn't work, hidden fees, bad contract, no available fitness equipment and a early cancel contract membership fee. This company is careless and is all about taking their hard earned customers money. I recommend joining Planet Fitness.

Fantastic experience: Love this gym.. friendly staff and environment. Would definitely recommend to a friend.

Fantastic experience: New to the area and took a free tour of the gym as a walk-in. An employee kindly showed me around and gave me a tour. I signed up for the 3-day free trial and really enjoyed using the gym and the equipment. Facility is clean, well spaced out, has lots of equipment and machines available. Other gym goers I’ve interacted with are friendly, respectful and mostly keep to themselves. I feel very comfortable at Club Fitness and will continue going on a weekly basis. Would highly recommend it.

Fantastic experience: Great facility! I just upgraded from Planet fitness and it is definitely worth it. Clean, big, more equipment and sauna ‍♀️

Fantastic experience: New to the area & looking for a gym. Got a very detailed & professional tour by Logan. He was extremely friendly & knowledgeable. Signing up for membership this week.

Fantastic experience: I love this gym! I’ve been to many and this one is very clean and organized. The staff members are really friendly and helpful. I just moved and will be making this my new go to gym.

Fantastic experience: So happy to be back at the gym after a long Covid break! The staff has been great and the classes are awesome!!

Fantastic experience: The staff is very friendly, and the facility is clean with all of the equipment needed to get a great workout in!

Fantastic experience: Top notch gym with state of the art equipment! They offer everything you could ask for in a gym! Love the amenities. My tour guide was very knowledgeable and friendly. I love that the memberships include access to all locations! Best gym around!

Fantastic experience: Love this place!! This gym has EVERYTHING! Weight floor- fitness classes- cycle classes- womens only room- great facilities- uv light- tanning- and great smoothies- thanks, Sidnee

Fantastic experience: I joined this gym several months ago with the thought of weight loss. I had no clue where to start and I was connected with a personal trainer and she was great. Afterwards, I had to figure out what I wanted to do besides the different machines that was shown to me. I then joined Leslie’s Zumba class and I love her and the class. We fellowship outside of the class and celebrate birthdays monthly. Which helps build the relationship in the class. I’m so happy I joined the gym, my body has changed for the good.

Fantastic experience: One of the best club fitness gyms in the area. By far the cleanest one I've been to! The staff is great! And the smoothies are amazing!

Fantastic experience: Great atmosphere to work out. Everyone is so nice and all the equipment is in top shape. Highly recommend

Fantastic experience: Mason is the best member experience associate out there! He is very uplifting and positive, and on top of that knowledgeable about his stuff!

Fantastic experience: My favorite gym out of all the club fitness gyms i’ve been to, especially because of the womens room. The nice staff also is a huge perk!

Fantastic experience: Awesome place! Absolutely love this gym, always clean and the staff are super friendly. I’m definitely seeing some gains with my personal trainer, Alexia!

Fantastic experience: Sidnee was taking care of me today, helped me check in and answered my questions. She was very helpful and she treated me to a smoothie! Great experience

Fantastic experience: A great, clean gym with plenty of equipment. The staff are friendly and helpful. Someone is always cleaning!

Fantastic experience: Very clean and friendly! Lots of options for group fitness or solo workouts. Nice locker rooms with sauna and hydro massage chairs. Definitely enjoying it so far.

Fantastic experience: Equipment is spaced well. Opportunity for women’s room activity is awesome. Available amenities are great!

Fantastic experience: Amanda, Brendan, and Shaquers are the best ever !!!! Best customer service hands down! Love the gym because of them !

Fantastic experience: I’ve been a member of several gyms this one is the best hands down. And shout out to Davis, he has awesome customer service!!

Fantastic experience: By far the best gym I’ve been to in the area. Staff is extremely helpful as well!

Fantastic experience: Best gym that I’ve ever been to and they even have the best smoothies after a killer workout! #CLUBFITNESS

Fantastic experience: This gym was very approachable and Jake did a great job showing me the gym!!! Looks like you have a new meme we coming your way!

Negative experience: Perfectly adequate. There's nothing really outstanding but with recent tech integrations and a mass of 5 star reviews from people with only one review it's more than suspicious.

Fantastic experience: Best gym I have ever belonged to!! Staff is friendly, machines are well maintained and extremely clean!!

Fantastic experience: Most excellent service getting signed up! Plus extra clean facility and large open gym with many perks!

Fantastic experience: Been a member since they began in O'Fallon IL. Excellent equipment, and facilities. At any level of fitness you are and need you will be comfortable and welcomed here. Those that have been in the gym environment are very welcoming to anyone new and beginning their fitness journey. We all have a story to tell of how it is we started working out and for what reason. We all started somewhere other than where we are now. The key is being consistent. This is aexcellent gym to be a part of our family.n Welcome to Club Fitness-O'Fallin, IL

Fantastic experience: One of the best gym experiences I've had - very clean, great equipment, staff was above and beyond friendly. Was able to use a 3 day guest pass without any hassle and no paperwork (was a quick and easy tablet experience), came all three days and will definitely be signing up now!

Fantastic experience: Been coming here since they opened. Equipment is first rate and there is never a problem with availability. Staff is always attentive and always helpful and friendly. I would recommend anyone looking to work out to join this location. Kudos to management on how they run this place. In an environment where customer service is suspect at most businesses, Club Fitness sets the standard. Keep up the good work.

Fantastic experience: Gym is always clean and the staff is friendly. This is my favorite gym to come to because of the great experience. Thanks for always being helpful!

Fantastic experience: I always look forward to my Sundays Body Pump class and Yoga with Maggie!! She’s an excellent & knowledgeable instructor. Friendly and always on time. After class, I get my smoothie. They have variety of yummy flavors! Also, I can’t leave the Club without using the Hydro Massage chair. Perfect for recovery after classes. Love this place! Clean and friendly staff. - O’Fallon location- Big shout out to Sidneey!!! For being such an amazing employee at the front desk.

Fantastic experience: Best gym in the area. They have very polite staff and always help out whenever i need something. The equipment is kept clean and always upgrading the equipment to make it better everytime.

Fantastic experience: Absolutely love this gym! The people are so nice and friendly and overall my favorite place I’ve ever worked out!

Fantastic experience: This gym is definitely worth 5 stars. It has everything you could ask for! My favorite part is the women's section, not only is it closed off but it has just the right amount of equipment & a truly empowering vibe. There's so many amenities at really good pricing, and they keep it so clean all of the time! Love the staff for that! Love it here!!!

Fantastic experience: The employees here are welcoming and have positive energy anytime you walk in the building. There is easy access to everything, and multiple benefits, like the suana and cardio rooms. Overall everything about having a membership and the staff here is great.

Fantastic experience: I was in town and needed a place to move some weight and my duo suggested Club Fitness. Service and hospitality was amazing and they have ever piece of equipment you need! Not over crowded either. Will be coming back!

Fantastic experience: Friendly environment, great staff and always clean! Not to mention more than enough machines for both cardio and strength training! Definitely the best gym in town!

Fantastic experience: I absolutely love working out at Club fitness Ofallon Illinois..From weight training to having a great, fun filled time with my Zumba instructor Leslie Mahr!! This gym is awesome!!

Fantastic experience: Took my elderly parents in to see about membership for them. Everyone was friendly, professional & helpful. The entire gym was in clean & orderly. Special shout out to Logan for the tour. His knowledge with all the equipment & classes & his patients with my parents endless questions was amazing.

Fantastic experience: Upon waking into the gym I was greeted by Alana and Sidnee at the front desk. It’s great to walk into the gym and have friendly staff members greet you. This is the cleanest Club Fitness in the area and all the equipment is always top notch.

Fantastic experience: The best gym in southern Illinois. It’s clean, machines are all in working order, and lastly there’s a sauna that works!! Love the vibes and the amount of equipment there is. Prime time rush hour isn’t even bad. Highly recommend it!

Fantastic experience: Very friendly and inviting environment. By far the best gym I have found with a large space and a lot of equipment

Fantastic experience: Always friendly when I come in this location. It’s close to my work, but I mainly go to the Belleville one as it’s less crowded at times.

Fantastic experience: Always love our Zumba classes with Leslie. Gives us a fun workout. Keeps me fit. .

Fantastic experience: Love this gym. Very friendly staff that always welcomes you when you walk .Great variety of equipment & very clean.

Fantastic experience: Love this gym and the experience! The employees are so nice and the machines are always so clean!

Fantastic experience: Club Fitness is the place to be. The workers and members here are great and they show me encouragement. I wouldn't want to go anywhere else.

Fantastic experience: Amazing experience!! Staff is so welcoming and energetic. Comfortable environment, love working out here!!

Fantastic experience: I love the club fitness in O’Fallon! I’ve been going here for 2+ years and the staff is great. Highly recommend joining!

Fantastic experience: Five stars all around!! The gym is always clean and the staff is always so welcoming! Hayley at the front desk is always so helpful and friendly! I cannot recommended Club Fitness O’fallon more 5/5

Fantastic experience: Club Fitness is my preferred gym in the Scott AFB, IL area. I enjoy all of their equipment, hygienic procedures, and wait timeline guidelines. The staff is also very welcoming anytime you enter or leave the facility! Thank you for the much appreciated customer service ‼️

Fantastic experience: Personal trainers Zack and Angelica are the bomb dot com. Also, get the Amanda special at the bar, it’s delicious. Great facility, honestly this place has everything you need. Best gym I’ve been to so far.

Fantastic experience: Great gym environment, everything's always clean and well taken care of. There's a wide variety of equipment to use for workouts. The staff is friendly and my son loves going to kids club while I work out.

Fantastic experience: Club fitness in ofallon, IL has been a very welcoming and affirming experience. The trainers and staff are very approachable and helpful when it comes to questions and concerns of others. I always walk in with a smile from staff and a very sincere attitude.

Fantastic experience: Been dedicating my time to this gym for 8+ months now and it’s just as great as the last review , staff is still very friendly and accommodating at all times. Equipment is clean and I see workers regularly maintaining the gym during normal operations. I can see myself using this gym for quite some time.

Fantastic experience: Love this place! It has literally everything you need, no matter what level of fitness you are starting at. We use personal trainers, Zack and Angelica, and they are phenomenal! They work with our schedule and are very knowledgeable. We love our time here, super clean facility and wonderful staff. Honestly, my favorite gym I’ve ever been to. Highly recommend!!

Fantastic experience: The best gym around! Staff is helpful and friendly. Love the cycle class on Saturday morning! Nancy gets my day started perfectly!