Equinox River Oaks

Negative experience: I visited Equinox at 7:30 PM hoping to explore the facility, but unfortunately, no one was available to show me around. For a premium gym, I expected better customer service and a more welcoming atmosphere. It felt disorganized and unprofessional. I had high expectations based on their reputation, but this experience left me disappointed. First impressions matter, and sadly, this one missed the mark.

Negative experience: Absolutely unethical billing practices. I moved and notified Equinox in writing several times that I was canceling my membership, yet they continue to overcharge me. On top of that, I’ve experienced wrongful charges in the past, which were a complete hassle to get resolved. Their personal training policies are equally frustrating—I paid for classes only to have them canceled, effectively taking away sessions I had already paid for. Equinox markets itself as a premium gym, but their disregard for customers and their unethical billing practices tell a very different story. As a local influencer with ties to ABC 13 and Fox News, I’d be more than happy to bring this issue to their attention for an investigative report. Consumers deserve transparency and accountability, and I hope my experience serves as a warning to others.

Fantastic experience: Im happy with Equinox. Very clean, friendly staff and trainers.

Fantastic experience: Clean gym, good equipment with reasonable crowds at peak hours. Pricey enough to maintain a more professional clientele. Most members put their earbuds in and keep to themselves. Pretty good about gym courtesy and members don’t hang out on weight machines playing on their phones. No roving groups of teenage boys trying to max out on the bench or groups of teenage girls hoarding the squat racks. All of the fluff of lifetime fitness, without the crowds. This is a gym for individual members, not for families/kids.

Fantastic experience: Equinox is an amazing gym! It’s incredibly clean, which makes every visit enjoyable. The coaches are all so friendly and supportive, creating a welcoming atmosphere. Every class is a blast, keeping me motivated and engaged. I’ve been a member since 2021, and I absolutely love it here!

Negative experience: I was a member here for 2 years I think I did not find value in my $200 a month cost no pools no tracks no luxury compared to other equinox that offer that for same price it’s not worth it here

Negative experience: Such a racist and money hungry establishment. They treat with such inconsideration. I would never come back here.

Negative experience: Very hostile and disgusting environment. Take your money to Life Time 5 minutes away.

Negative experience: Manager leean is racist, I wont address the situation, but I ended my membership to join lifetime. Whoever owns this establishment when she is fired ill come back.

Negative experience: No pool

Negative experience: Joined this gym and tried to rescind membership within cool down period. First, Heather the employee who answered the phone could not understand after CLEAR communication then hangs up on me. Furthermore, I have been on hold for over 20minutes and they’re refusing to answer the phone. The service is piss poor and NOT worth the membership.

Negative experience: The 15-20 trainers in the morning make this gym a nightmare and impossible to workout in or enjoy. They all superset multiple pieces of equipment in a cramped space, throw towels and water bottles on benches and equipment to reserve them for later, and will interrupt your workout to claim they were using a piece of equipment 10 minutes ago and need it that second. Tyrus, James and Geronimo are the worst but they all do it. I get a quicker and more enjoyable workout driving 30 minutes further to another gym in the morning than at Equinox. They even act this way during their personal workouts, with the old blonde lady (Ashley?) being the worst. She will take 10 pairs of weights for herself and 3 machines at once and scream across the gym at other trainers. She’s an employee, this gym is for paying members (200 dollars a month, mind you). Until they fix this problem every member knows about, it’s not worth trying to go unless you need to hire a human rep counter. You are just a number to them unless you utilize personal training.

Fantastic experience: Did not know Equinox’s spa service was this amazing! Randa was amazing in what she does and I am definitely will be coming back just for the spa service and Randa alone ❤️ I did the renew facial and a waxing session and left with glowing and baby skin ✨ Honestly impressed

Fantastic experience: Ronnie did a great walk through!!

Negative experience: This gym has always seemed to be a “rules for thee but not for me” type of establishment. I signed up partly because of a no photography rule on the gym floor. Trainers are always trying to make horrible TikTok’s and instagram videos with Estoban being the worst offender. Nobody wants to be in your wannabe influencer video paying 200 dollars a month to work out. The best example of the hypocritical nature of the staff is LeeAnn Sloan (who notably gets a million bad reviews here). There is a rule of no talking on the phone on the gym floor. She was literally on the elliptical behind me with the sign in front of her stating no talking on the phone, talking on the phone very loudly. This is just one of a million examples of the poor management and staff that thinks the gym is made for them and not the paying members.

Positive experience: I’m giving 4 stars because the music is too loud in some classes. The sound sets off the noise detector on my Apple Watch. The instructor’s volume is above the music, which has extremely loud bass, and it sounds like a bunch of noise, it is hard to enjoy the music or understand what the instructor is saying. Other than that, I would give the gym 5 stars, the gym is awesome, great equipment, clean, well maintained, excellent trainers and spa, by far the best classes and instructors of any gym I have been to, and very friendly and polite staff. I am sure sound level is designated by the corporate office in NY, I am posting here in hopes corporate reads this input. Thank you.

Negative experience: Posh setting but quit about 3 years ago given not enough variety of weight training equipment - reason most people I know left also. If they fix this I would reconsider. Traffic in and out of garage can be time consuming.

Positive experience: Devon is the best trainer out there. There are also plenty of in club classes and great amenities!!

Fantastic experience: Wonderful Gym. All the essentials combined with a luxurious touch. Andres tabata class is . Devon’s personal training skills are on point. Could go on and on. Love this gym. Thanks Equinox

Negative experience: ETA the social media team should check before responding. I appreciate the thanks, but this is a one-star review, not a five-star review. If you want quality and outstanding personal trainers, this is the place to go. Otherwise, it's exorbitantly expensive and the equipment and amenities are no better than the downtown Y and most other gyms in the area - most of which offer a lap pool, something this location lacks. Combine that with the locked in an expensive yearly membership. Todd, you are responsible for despite any changes in your ability to pay, and I recommend going somewhere else.

Fantastic experience: Equinox Houston is a terrific place to work out and receive quality fitness training. My trainer, Ryhean McMorris, is an excellent coach who got me in shape for a four day hike to Yosemite and Sequoia. I’m a writer and educator, who lives a sedimentary lifestyle outside of the gym, but Ryhean is helping me get my physical health in order. We need physical, as well as spiritual and emotional, health. One contributes to the other. I take my work to the gym and sit and work after a good workout. It helps stimulates the brain. The staff lifts my spirits every time I see them, from the front desk to the person in charge of the towels. Can’t rave enough about them!

Negative experience: bad management. Andre, the manager there, told me he put me on a month to month plan (via email) since i was already a member for over a year. found out he put me on a one year contract. was told by another gym member there he’s been known to do this

Negative experience: It’s a pretty sad gym. Very small, horrible staff, and overall it really doesn’t even feel like an equinox.

Negative experience: Equinox River Oaks, the only “luxury gym” where you can pay over $200 a month for the privilege of waiting outside in the cold for 15-20 minutes past opening because the staff didn’t show up! Update to owner response : what “doesn’t sound right” about it? It’s not an opinion but an objective fact. Sunday, April 29, 5-10 members were waiting outside on a cold morning for 15-20 minutes with the doors locked because the staff didn’t show up. Are you trying to debate it didn’t happen? Please don’t lie.

Negative experience: This gym is a nightmare. No one will hear your concerns and all they want is your money and get you locked in. And once you’re in can’t complain or get out. Management sucks. It’s like they have bunch of rules that keeps you in check but you can’t check them. DO NOT JOIN!!!

Negative experience: Very poor management, does not care about the privacy or intimidation of women trying to work out in their facilities without being harassed!!

Negative experience: Locking someone into a contract when they are unhappy with their gym experience is not a good business practice. I enjoyed Equinox before Covid. stopped going for about a year. After deciding to join again 8 months ago, I have been disappointed with the lineup of classes and the schedule not aligning with my work schedule. I reached out to their corporate office to cancel my membership, but they have been unyielding. Given that Im only able to average 1-2 workouts a month, it is understandable that I have no intention of rejoining Equinox and will not be recommending it to others. If they would have handle things differently I may have rejoined when my schedule changed.

Fantastic experience: Just had the best facial from Randa in the Equinox Spa. Didn’t feel rushed. It was so good, I even feel asleep! My skin is glowing and feels amazing! For sure getting on a regular schedule with Randa. Great results! Very relaxing!

Negative experience: I guess our membership fees aren’t high enough to fix their Saunas. We pay for those don’t we? When on earth are you going to fix them?

Negative experience: Objectively not the premiere gym they try to be. Equinox was a fad and now they can’t pay for the upkeep or renovations. Poor hours, lack of amenities, crowded, showers are often dirty and close early, sometimes finding parking is difficult. Don’t waste your money like I have. You’re simply paying for the location. You’d be much better off at lifetime fitness greenway just down the road or even your neighborhood YMCA. What a shame; it used to be so much better.

Negative experience: The dirtiest gym in Houston. There was blood on the outside of the women's restroom on Feb 20th, I spoke with two workers and they said they'd have someone clean up the blood, but it was a lot of blood and I'm not sure if someone was injured but I was there for an hour and no one came to clean it up.

Negative experience: As a member coming from the Dallas location . This equinox was a downgrade & I decided to end my membership because of it. The staff here that teaches the group fitness classes are very rude. I’ve even witness an instructor call someone out by name during the class because they were doing an exercise incorrectly. She could have went to the person individually instead of calling them out to the entire class. Behavior like that will make you not want to come back. Being that I transferred membership to Houston from Dallas I was expecting an invite for an inquiry for a equifit assessment and never got it even after I asked. The gym is also very small but I was willing to work with it because I loved the group classes at Dallas. It’s unfortunate the same level of professionalism and welcomes isn’t here at the Houston location.

Negative experience: Very very pricey

Positive experience: I signed up for Equinox last month, and honestly, it's been a great move. I was getting tired of the not-so-great conditions at other gyms. The $220 monthly fee for one location might seem a bit high, but considering what you get, I think it's worth it. The dressing rooms are seriously impressive. Everything is neat and organized, making it super convenient, especially if you're coming straight from work. No more searching for things—I appreciate that. Overall, I'm pretty happy with the switch to Equinox. Pros: The place is swanky, and the equipment is top-notch. It's always clean, and the staff is friendly and on point. Cons: The steam rooms, though. Ugh. They seem to be on their own schedule - out of service more than I'd like.

Fantastic experience: I'm providing a 5-star review with the hope that constructive feedback can be considered. It appears there are areas that need improvement, particularly in the professionalism and friendliness of the front-facing staff. Comprehensive training for managers and staff is crucial, and the possibility of recruiting a new team might be worth exploring. Drawing from my experience managing a gym successfully, creating a customer-friendly environment is achievable. Addressing these issues is essential, as the current negative reviews may be impacting the gym's reputation and potential for attracting quality clientele. I believe improvements are possible, and I encourage the gym to take action.

Fantastic experience: One of the best places I have ever worked in. I really love that it wasn’t too packed around 7:30 PM and my workout was incredible. The amenities that it has really made me get a membership.

Negative experience: I was in a year contract with this club and brought in a friend who signed up as well. I moved over 21 miles away and provided proof of my move. They will not let me out of my contract because it has to be 25 miles away with no exception at all. This is ridiculous considering traffic in Houston and that most gyms have done away with contracts all together. Poor customer service even from the manager LeeAnn. I do not recommend joining.

Negative experience: the steam room hasnt been working for days

Negative experience: Worst customer service ever, very snooty and so is everyone that goes here!

Negative experience: Very bad experience specially on my first trail , the trainer was so rude ! Don’t step on the mat !! And dont put the dumbbells on the mat !!! It not professional at all ! And even you have to be committed 12 months ! Luxuries gym but the service is 0/10 ..

Negative experience: Overcrowded, in particular due to having a trainer-focused environment. If you come from 7-9am, most of the lighter dumbbells might be missing, and you’ll spend 10 minutes waiting for an open bench because of trainers reserving unused benches with towels or weights for clients to come back to. I’ve been kicked off a machine twice because the trainer needed it. The response from the training staff is they don’t really feel this is a problem, and seem more concerned that I am raising the issue. Still like the location and availability of locker space, if only they would share the weight room a little more so people can workout efficiently instead of always working around the personal trainers.

Negative experience: AVOID AT ALL COSTS. They lure you in with a $0 initiation fee, but they don’t give you ANY information in regards to billing schedule and they fail to inform you that you’re stuck with them for 12 months. When you try to cancel, you won’t be able to (which is crazy because what’s the point of even having a cancellation option?) unless you either move 25+ miles away or provide a doctors note (after being forced to stay with them for 30 days). When asked for a corporate number, the GM basically stated that it wouldn’t help anyway- “They’re just going to route you back to me.” So you can’t even get any type of resolution. The customer service was poor and this gym is DEFINITELY not worth the price for the amenities you do get, you’re basically paying for the “atmosphere.”

Negative experience: Club is nice but small. Classes are good. For the price i think it closes really early on weekends. They don't let you use the mats which are inside the class room but they don't tell you that in advance. Please check before signing an agreement. The salesperson will rush through signatures and not let you know that it is a 12 month contract. They basically lie by omission and then will not let you out of the contract. Lifetime Fitness is so much better.

Negative experience: Buyer beware: I have emails with the staff backing every single claim made in this review and am working towards taking legal action against the Houston, Texas Equinox. Sexual harassment runs wild here. The people reported are spoken to and nothing ever comes from the reports. I’ve spoken with the Regional VP and he let me know there was nothing they could do about a specific situation, and I saw the man I complained about in the gym, staring me down one day later. This was never dealt with, and I felt unsafe. AC in locker rooms was out for 2 months, equinox blamed it on the rental complex and waited for 60+ days, blocked all entrances and exits. Cafe has been closed due to a lawsuit for over a year, never opened during my year here, and was constantly lied to, told it would “open soon” at time of signing in August 2022. The steam room in the women’s locker room, one of the only amenities in the gym, was broken for 3+ months starting in 2022, and has broken on a continuous 3 month basis due to a faulty generator that is currently not being planned for fixture to avoid “more closures of the steam room”. () Make up wipes were out of stock for months due to “supply issues”. Their homemade deodorant was out of stock for months also due to “supply issues”. This makes the least amount of sense because it’s just essential oils in a $0.99 spray bottle so…it was just missing months and I guess that was the only reason they could give for it. Very limited machine and weight selection. Only 4 true free weight benches. No pool, or outdoor area. Very small gym, limited classes, horrible hours. Gym closes at 10:00 but showers and steam room close at 9:30 for cleaning, which I kind of understand…but the cleaning staff constantly starts to stack chairs at 9:00 on the dot, making the entire locker room unusable. These are things agreed upon via contract, minus the cafe, which the VP (Tom Krieger) explained to me. Im left to assume its normal practice to lie to potential and current clients about the expectations of said cafe. When I pointed this out, I was told it wasn’t a contractional agreement. am left to assume this location has directed and encouraged their employees to lie about the cafe opening. PS this is the 2nd lawsuit the 2 different contractors in the Equinox Cafe have had against the gym in 2 yrs I’ve spoken with the manager at this location, Leann Sloan, which as you can see by previous reviews here she has earned the reputation of being a less than pleasant person to interact with…not exactly a fan favorite, to put it nicely . After voicing my complaints to her and being consistently clear on my preference to keep communication through email, she interrupted me mid workout frantically asking me to “speak with her”. After politely declining and redirecting her for the 4th time to communicate via email, she huffed, rolled her eyes at me and walked away without another word, in the middle of the gym floor. After this, I got into contact with her boss (Tom K) ,who offered me a free month as compensation. I declined and decided to move forward with legal action. I’ve joined lifetime greenway and have never looked back. This gym is a joke and makes the company in itself look bad- I now understand how they found themselves in such a hefty lawsuit this year, and I predict there’s many more to come. Fix your gym, and fix your management if you want to be held to the standard you’re trying to achieve. The 3.5 rating on what should be a 5 star gym for price point and location, should tell you something. Also: READ YOUR CONTRACT. This is a YEAR LONG COMMITMENT, be ready for that. Lifetime does month to month and allows you to attend ALL their locations. I just got back from NYC and went to 4 of Lifetimes locations. In comparison with Equinox, each lifetime I’ve been to is cleaner, has more amenities, more machines, more weights, more space, more locations and more professionalism. Do your research before you join! Good luck on your fitness journey! ☺️

Fantastic experience: Absolutely love working out here! The trainers, group fitness instructors, and staff are always super nice and provide a friendly environment. DK, Ashley, Tyler, and Andre are the absolute best!

Negative experience: I've been a proud member of Equinox for over a decade and have had the pleasure of using their facilities worldwide, from London to Miami. Each time I've traveled, I've been allowed to use the facilities without additional fees, making my experience seamless. However, during my recent visit to the Houston branch, I was disappointed with the service. I was informed that there would be a $45 fee to use the facility, just to change. While I respect an establishment's policy, it's disheartening to see such inconsistencies across branches. Moreover, my interaction with a staff member at the front desk was far from pleasant. As loyal customers, we expect courteous and professional treatment, even when there are policy disagreements. I hope the management will take this feedback into consideration and ensure consistent policies and staff training across all locations. -

Fantastic experience: Great classes, coaches and amenities

Negative experience: These people keep charging me randomly despite the fact that I have not been a member for over a year. Take my card off file! Why are you all randomly charging me?!?!

Negative experience: Joined 7 months ago after visiting a couple Equinox gyms in Los Angeles. This one does not compare in terms of amenities and ambiance. It’s rarely super crowded & most trainers are very friendly. I like the fact that it’s usually empty when I come in (9am - noon) Other than that, the sauna rarely works. There is no smoothie bar. There is no pool, and rarely enough space to lounge or work on my laptop. I have been kicked out of the aerobics room twice without the slightest courtesy or politeness (so the trainers could set up a class that started 15-20 minutes later. Rather than simply invite me to the class. I was just asked to leave in a condescending & awkward way. Definitely could have been a different conversation) My first week there , a trainer threatened to cancel my membership for taking a selfie in the locker room that was completely empty, until she walked in. I would never take a selfie with a person in the background so that intensity was shocking considering I’m a paying customer who considers myself very respectful. After that single interaction, she’s never said hello, or anything else that was hospitable or pleasant. It’s really just a good place get your workout in, nothing more.

Fantastic experience: Very nice gym, well maintained, clean and with beautiful work spaces. I came in different days during the week and never overcrowded. The big windows facing green outdoors trees are very beautiful and it made my workouts a nice experience. Staff are very friendly and helpful. Also this club is located in a nice area, close to luxury stores and good restaurants.

Fantastic experience: The gym is good for what you pay for but don't sleep on the spa. Got a massage by Dane for 80 minutes today. In a 15 minute complimentary session during a fall member event, he completely cured my months of muscle tightness in my neck that had not improved with multiple sessions of chiro, cupping, and dry needling elsewhere. I was lucky enough to get a spot with him again. He has superior knowledge of muscular anatomy, trigger and insertion points, and fascial planes. Best deep tissue massage I've ever had from a technical perspective with lots of focus at high activity joints. Truly a master of his craft, I highly recommend.

Fantastic experience: This is the best gym in Houston. The facility is beautiful and the teachers are fantastic. It's what you would expect from Equinox....so glad to have them in Houston.

Negative experience: Club is nice but small. The steam room doesn't work. Please check before signing an agreement. The salesperson will rush through signatures and not let you know that it is a 12 month contract. They basically lie by omission and then will not let you out of the contract. Be careful. Try Lifetime Fitness

Negative experience: Not worth what you pay for. Staff will disrespect you and lie in order to get you to sign their contract. HORRIBLE GYM

Negative experience: DO NOT JOIN, the staff are rude and there is MOLD in the showers. Small gym, no pool, no worth it!

Negative experience: This place is completely unrealistic just to ask a question they want your drivers license and all your detail information in life so you can have the opportunity to talk to somebody so you might have the opportunity to become a member. How does a business thrive like this?

Negative experience: Equinox has good equipment, but it's very busy most of the times. It is also an absolute nightmare if you need to cancel your membership. Some teachers were incredible (e.g.: Callie from the Precision Run class), but others were kind of rude multiple times, if you were just a few minutes late for the class or if you didn't know how much weight to lift. I personally do not recommend and will not be renewing my membership.

Negative experience: For what you get, Lifetime is a much better option in Houston. The money they are asking for the club offering and one location? Pass quickly. If it was that good they wouldn’t need to lock you up with a year contract. Borderline scam in Houston. Better options in the city. Oh and they are not minority friendly especially at the corporate level. They’re on the decline. Writing is on the wall for this company.

Negative experience: Up until today I looked at equinox is a good gym to go to. A little overpriced considering it’s small and they don’t have the smoothie area set up still. I’ve been to gyms with a quarter of the price and I’m just used to having a post workout smoothie to grab. When I signed up back in October I was told soon. Here we are 4 months later and still nothing. But that’s not my main complaint. Up until today, everyone in equinox has been so welcoming and nice and breathe of fresh air. Until today I was verbally attached by a woman in the bathroom area stating that I need to put my phone up there is no cameras allowed, mind you she came at me very rudely. So I immediately become defensive, because 1- I didn’t have my camera on and 2 I’m a member paying my good hard earned money and this is the behavior I have to deal with. I then stated to her, who is she to demand anything, she then said she is a manager and that she would get the GM to handle this. The GM name Leeann Sloan, she immediately took her the other ladies side and did not ask me a thing. The original lady could have said to me with no aggression in a nice tone and this could have went completely different. I even said to Leeann the same thing and she still continues to take her side. Then the original lady stated I could get my membership canceled if I used my camera, I stated to cancel it. I’m totally fine with that, I can go to another gym for less and not have to deal with this and have a post workout smoothie. Also, YES I brought race into this because If I was an older lady of the same color as the original lady I guarantee you that she would have spoken to me with more respect. I am a professional and would never speak to my patients that way. It took my FRIEND to properly mediate the situation so that it wouldn’t continue to escalate, which I thought would have been Leeann’s job. I brought my friend there because she was thinking of getting a membership, but she was completely turned off about that entire situation and how it was handled. I will not be renewing my contract once it’s expired.

Fantastic experience: Wish this location had swimming pool but overall well kept, classes are good.. the showers and steam room is cherry on the top with lounge area

Negative experience: I was looking for a luxury gym to work out and create content but after reading these reviews I’ll sadly pass. Way too many negative reviews to take the chance. Representation matters

Fantastic experience: Been a member for 6 months & prepaid for all of 2023 because of how great the gym is. 10/10 Highly recommend

Negative experience: After canceling my Equinox membership in response to consistently terrible experiences in San Francisco, I find this location to be no different. On the whole the members are friendlier than SF, which is consistent with the different cities. But you have so many entitled people claiming several pieces of equipment. Today a guy walked directly on my hoodie without even acknowledging me or that he did it. Equinox consistently has the worst gym culture in America, I’m certain of that.

Fantastic experience: Top-notch facilities, great classes, friendly staff.

Negative experience: No jacuzzi, no pool, and no kids club. Pilates reformer is an extra 100 dollars per session . If you want to try and get a free trial to check it out it’s actually 50 bucks. How are you a luxury gym but provide nothing luxurious?

Negative experience: Giving 2 stars cuz the steam room was never working! Been down for at least 10 months. Classes are good and showers are great.

Fantastic experience: Just joined and the signup process went smoothly. You've heard the beef -- too small and no pool -- and frankly I would've stayed at LifeTime Greenway but for the trainer bringing his boombox onto the weight floor, 85 decibels, borderline hearing loss. Both LifeTime and Equinox are well maintained, but I would give Equinox a nod for being slightly less crowded, ironic since LifeTime is much larger. Equinox is older but you wouldn't know. Even though it's small you can do a serviceable workout at Eq. Other differences are LifeTime's parking is dedicated and it opens at 4am. I tried Equinox's "eucalyptus" steam room to see if it would help my sinuses and all I smelled was the typical gamey steam room smell, but it was nice and hot. The Kiehl's shampoo/conditioner they provide made my hair feel great. Maybe someday Equinox will build a facility like LifeTime Greenway so I won't have to belong to two gyms just to swim. If you have trouble finding Equinox, it's right near Harry Winston, Rolex, Patek Philippe, and Christian Dior, lol.

Positive experience: Love this location. Needs more cleaning wipes/trash receptacles on the floor.

Fantastic experience: This is one of the best Equinox locations I’ve ever been to. It’s massive, has the full selection of machines, and a gorgeous view of the high end stores in the mall. It also has plenty of tables, couches, etc. to relax or do work.

Fantastic experience: One of the cleanest gyms I have ever been to. Staff is helpful and knowledgeable. The value far exceeds the price I pay for the membership option I chose.

Negative experience: After reading the reviews, I called to cancel my appointment. And for some odd reason was transferred to the most unprofessional individual ever, after I told her I was canceling she told me I wasn’t on the schedule. Um, ma’am, I’ve been receiving reminder emails and text messages since I made the appointment, but ok. That’s even better. You all need to get it together, you’re in River Oaks!!! Get it together, MAN!

Fantastic experience: We enjoy the culture, atmosphere, and motivation from the great staff and trainers that Equinox River Oaks has to offer!

Fantastic experience: great workout..I'll be coming back.

Positive experience: My experience to this branch was pleasant overall. It’s big, bright, clean and good PR classes. Couple of the showers were dirty and the knob didn’t work in one, but others were alright.

Negative experience: I have never been treated in such a horrible way by any organization. When I had a concern, the administration would not speak to me, call me back or hear my concern at all. Instead I was humiliated and turned away. In my experience, the current administration is stunningly poor at managing a client's concern. I would definitely advise people against joining.

Fantastic experience: Excellent gym with amazing class instructors and top of the line equipment. Price is a bit high but worth it for the quality.

Fantastic experience: Thank you for providing an excellent workout place. All the people who worked there were quick to show me how to get a great workout..I'll be coming back.

Fantastic experience: The amenities are nice and all of the staff was very friendly.

Fantastic experience: I was a member here for about 2 years. I stopped coming for about a year as I joined 2 other gyms with friends. I ended up rejoining recently because I see how great the facility really is. If you live nearby or you enjoy the truly top notch classes they offer, it is 100% worth the monthly fee. These classes include yoga, HIIT training, strength training, stretching, cycling, barre, dance, and more. All of the group fitness instructors always take time to introduce themselves and get to know you so you feel like you’re a part of a community that pushes you to come and get your money’s worth. There is also a spa that is amazing. I have gotten a couple hydrafacials with Candi and I have recommended family and friends to go because she is so great! The one bad experience I’ve had was with a personal training manager, so I stay away from personal training. The gym and locker room is always clean and even when it’s at its most busy, it does not get too crowded. The locker rooms are equipped with a steam room and plenty Kiehl’s products like shampoo, conditioner, face moisturizer, body lotion to make sure you leave feeling clean and hydrated.

Positive experience: Visiting Houston and decided to check out the only Equinox. The club is really nice. Plenty of room and equipment and didn't feel crowded at all, even around 5pm. My favorite part was the view from the rowing machines. I dinged one star because this is the first Equinox I've been to where they don't provide bags for your sweaty workout clothes. Otherwise great experience!

Negative experience: Terrible service, locked me into a 12 month contract with no way of changing even after 2 of the trainer assigned to me were fired for reason unknown. No support.

Fantastic experience: Very clean and love the demographic. Won’t regret going to this gym.

Negative experience: Edit: client services reached out and apologized, but no recourse, refund, or credit was provided. I asked for a refund or credit to rejoin when I move back to NYC and was told I would get an email back after taking with a manager, which did not happen. I followed up, and my email was ignored. I expected better. - I could not be more disappointed in customer service regarding their lack of covid precautions. I came to them saying I felt unsafe because of the actions of Equinox staff and hoped to put my membership on hold but was instead hassled and met with excuses. I had been a member in nyc where I loved my experience, but moved out of state and eventually landed in Houston. I joined just before the variant had taken hold, and felt comfortable at first even though there was no requirement for vaccination or masks (state law, not Equinox’s rules). However as the variants started to get worse, it seemed precautions were loosened. I was in a yoga class, in a closed room full of people without masks, where the instructor told us to breath in deep and exhale with our mouths wide open. This happened at the *peak* of the variant. I could not have gotten out of the gym quick enough and did not return after. I felt things would pass and I’d just get back into the gym after the holiday so I didn’t say anything even though I was appalled. Things didn’t get much better so I asked the gym if I could put my membership on hold until the end of summer, when I return from my cottage. I also asked for a refund for the past month I didn’t attend as it was the actions of Equinox employees that made me uncomfortable visiting. I was first given weak excuses as to their cleaning practices, basically told I had no reason to fear covid at the gym because they disinfected things - not at all addressing the concern I came to them with. Frankly this gym is not nearly as clean as they state but that is beside the point as that’s not how covid is spread, but they are not living up to their ‘covid clean’ regardless. I was then hassled, and felt mocked for my wanting to be safe in light of the covid situation. I was told I cannot cancel, I was ‘offered’ as if it was a huge favor to put the membership on hold for three months, at my expense. Knowing I’d be at my cottage by then, I asked if I could simply cancel and rejoin without a fee this fall as I had already payed the joining fee twice (the first being NYC). It felt like the person I was talking to expected me to be grateful at the privilege of getting to pay to put my membership on hold just long enough for me to leave the state and was annoyed I didn’t say thank you. I’m not sure if the person I talked to was just having a bad day or what, but I was shocked by the passive aggression that came in my bringing this up. I was given every reason why my feeling unsafe was wrong and that I had no reason to leave the gym. At no point was my concern over the actions of the yoga instructor even mentioned. I was told I needed a doctors note, or proof that I had moved more than 25miles from the club in order to cancel the membership. I ended up needing to send the mortgage statement for my cottage to prove I moved and only then, after more passive aggressive tone and paying for another month, that my membership would be terminated. I ended up here a very short while. I attended maybe 10 yoga classes, the 10 most expensive yoga classes of my life. But really it’s not the stupid sum of money spent on a few yoga classes that upsets me, it was how I was treated when I came to the club with a concern. I know asking to cancel and come back without another joining fee was a lot to ask, though it shouldn’t have been, but the response I got made me loose so much respect for this ‘health club’. If Equinox contacts me to make this right I’ll update this review. Frankly I had thought I’d be a member at Equinox for a very long time to come, and as I just found I need to move back to NYC maybe I will consider returning up there but I need the company to reach out to me directly and correct this first.

Fantastic experience: Such an amazing community of people. From every trainer, to the members, to the maintainence staff, there’s truly awesome morale here. There’s no better way to start your day!!!

Fantastic experience: I have been a member for two years. I joined during the Pandemic as I liked theie Covid protocol. The facilities are very clean. The staff is very friendly and helpful. The training instructors are very good.

Fantastic experience: I was a member at Equinox River Oaks for 1 year during and after the COVID-19 pandemic. I was very pleased with my experience. I used Equinox because it was less crowded and seemed "cleaner" than big box gyms or smaller, boutique fitness studios, and it observed social distancing prior to December 2020. Lifetime and the Preserve are comparables, but the Preserve seemed kinda small and Lifetime is next to that mega-church. From January to March 2021, I was probably going to their classes 5x/week, and I was pleased with the quality of their classes. I had a very easy cancellation process, with good communication from their managers, since I'm moving somewhere without an Equinox studio. I'll continue to use Equinox+.

Fantastic experience: I really enjoyed my experience here and only left when I moved away. The price can be higher then other gyms, but I felt it was worth it because of how often I used the group classes. The amenities are nice and all of the staff was very friendly.

Fantastic experience: Great gym, very clean, staff super friendly.

Fantastic experience: The best place for a workout in Houston by far

Fantastic experience: This is a great place to workout and I would say that it is worth every penny. We went there to join and met Sarah. Sarah was awesome and made us feel very welcomed. She showed us the whole club and took a great interest in what we are interested in. She signed us up for a trail running class are the class was awesome. The place is very clean and the steam room and shower area has the best products as well. Sarah also worked with her boss to make sure that the Membership Plan suited our needs. I look forward to joining the club soon and having a great time.

Fantastic experience: real expensive smh but its so nice and doesn't make you want to go too the hospital after like you do when your done at LA fitness lol i. really like the body wash and face wash and I always fill my own bottle up before I leave to get my moneys worth - there are alot of good looking guys in the locker room to and that is a plus when your finishing your workout , i even went home with one after we met in the steam room its a grate social gym to - the hour's aren't are worst then LA Fitnesses and i wish they would extend there hours.

Negative experience: I visited the club once to get some information about it. They have psyco texted and emailed me for the past 3 years and when I ask them to stop they get an attitude with me. I guess I am bothering them now? Dont even walk thru the doors. UPDATED 8/24/22 - They are still calling and texting me. I will never be free from these people!

Fantastic experience: I have been an Equinox member for about 2 years and have been extremely pleased the entire time. Equinox has amazing group fitness instructors that will push you to your max, but still tend to making sure each person feels welcome and accomplished. I have my favorite instructors, but I don’t think you can go wrong with any Equinox class! I do workout on my own and the entire facility is well taken care of, and usually not too crowded even during “peak” hours. The locker room has the Kiehls amenities everyone loves, and most of the front desk is very friendly.

Negative experience: Initially I was very interested in joining, after speaking to a sales agent (Andres or Andrew?) I soon noticed that the disappointing reviews this gym has definitely live up to the gyms low standards. Andrew, the man whom which I spoke to was unwilling to help me understand how the gym works with insurance plans and seemed a bit annoyed that I was trying to get clarification as to what needs to be done to get me enrolled. Will not be apart of a club who has unprofessional employees. Please tend to how your employees speak to people. DO NOT RECOMMEND. Do yourself the favor, don't enroll here Lifetime Fitness is a much better choice.

Negative experience: Thieves. After being out of town I noticed a charge for a training package without my approval. I didn’t make a fuss about it as I knew I would use the training sessions in the future. They marked me as using the training sessions when I was out of the country. Instead of them correcting the mistake they gave me the run around and would not listen to me. I offered to show them my travel history and bank statements but it was like I was dealing with children. Unless you have $1,000 to throw whenever THEY please do not sign a contract with these people. Terrible business ethics.

Fantastic experience: This is a great place to workout and I would say that it is worth every penny. We went there to join and met Sarah. Sarah was awesome and made us feel very welcomed. She showed us the whole club and took a great interest in what we are interested in. She signed us up for a trail running class are the class was awesome. The place is very clean and the steam room and shower area has the best products as well. Sarah also worked with her boss to make sure that the Membership Plan suited our needs. I look forward to joining the club soon and having a great time.

Negative experience: They do not accommodate purchase of a day pass for out of town customers and they still are at 50% capacity which is ridiculous. They need to move to California if they want to keep the fear mongering going.

Fantastic experience: SIMPLY FABULOUS!

Fantastic experience: I have been a member of this place for four years already and all I have is positive things to say. The front desk staff is very nice. I enjoy talking to them. I hear quite a few negative reviews about them. But I always had a good experience. I did not have a good experience with three of their trainers. So I decided to train outside of the club. But overall this place is the best. I have been a general manager at a restaurant for many years and I can tell you that Rebecca (the general manager) is one of the best managers I have ever met. She is amazing. I have never met her personally. But she is great. She will take care of you. I also hear negative reviews about issues regarding to money. Rebecca has always taken care of me. Even if it was a money issue, she would fix it right away. I wish the club would raise the monthly premium to over $ 200 a month. That way the club would not have to deal with so much negativity.

Fantastic experience: Love this place !