The Zoo Health Club, Bedford NH

Negative experience: The ONLY positive is Judy, the trainer, who is excellent.

Fantastic experience: Found a new home.‍♀️

Fantastic experience: The gym is clean and well maintained. The space is small, but has all of the various equipment that you would need for an optimal workout. The owner, Easton, is very approachable and helpful and I’ll continue to recommend this gym to friends in the area.

Fantastic experience: Great location to get a quick workout done. The space felt a little crammed but all the equipment was well taken care of.

Fantastic experience: Joining this gym has been one of the best decisions I've made for my fitness journey. I started at weight of 232lbs and now I’m at 176 in just a year. The facilities are top-notch, equipped with everything I need for a great workout. The staff is friendly and knowledgeable, always ready to assist and offer guidance. What sets this gym apart is the sense of community it fosters - I've made friends and found workout buddies who motivate and inspire me. From group classes to personal training sessions, there's something for everyone here. If you're looking for a supportive environment to reach your fitness goals, this gym is the place to be.

Fantastic experience: Great experience! The gym has all the equipment you would need and a great functional training area. The training experience is great too!

Fantastic experience: Great gym culture! Super clean, huge windows, the staff is so helpful and welcoming.

Fantastic experience: I left planet fitness and came to this gym in June 2022 and have just recently left as I no longer live in the area. It was exactly what I was looking for as it has everything you need. Even has dumbells that go over 75 lbs unlike Planet Fitness. Never had to wait on machines or benches as there was plenty to go around. Easton the owner does a great job keeping the machines and the place up to date. If im ever back in the area, you know what gym I will be going to!

Fantastic experience: Great place, great owner, no muscle heads, just people going to the Gym

Fantastic experience: Great gym and great staff. Next to donuts and pizza

Fantastic experience: Great place! The owner was super nice and helpful while I was signing up for my membership. Place was super clean, and it looks small but there is still a lot of room to move around! Highly recommend this place!

Fantastic experience: Really great gym, has a variety of equipment for every kind of workout you need. Seems small, but actually has enough room for everyone, never gets too crowded. Convenient 24/7 access is a plus. People are nice, and has great ownership, they provide good tips and tricks on workout forms.

Fantastic experience: Met the owner today, very nice and helpful. Sign up was super easy. Place is very clean. Awesome selection of equipment. Went at rush hour times and wasn't too bad. Highly recommended!

Positive experience: Great gym, good amount of equipment. Well maintained for the most part and the owner is awesome. Only complaint is, I go pretty late at night after work, and the door is ALWAYS unlocked. This is a safety concern and should be addressed ASAP. Not sure if the closing employees forget every single night or what, because every once in a blue moon it will be locked. I feel alot better working out with a locked door behind me. Other than that the price is a great deal for what you get, and if you have the higher level membership like me you can also go to the other locations if youre out of town!

Fantastic experience: Great gym with an awesome selection of cardio equipment, functional turf area, free weights, and a wonderful staff. Never busy. Nothing else I could ask for.

Fantastic experience: I was able to use another gym in the Zoo family without paying any extra fees which was nice. This is a good gym.

Fantastic experience: Been in NH for the summer for work and signed up for The Zoo in Derry. Quickly sought a new location and tried the Willow St Manchester one as well before coming to the one in Bedford. Since then I haven't been back to the Derry or Manchester locations, even though they're a few minutes closer for me. Those locations are way too busy & you wind up waiting for equipment. The Bedford location is smaller than the others yet less busy at almost all times. In 3 months I've never really had to wait for a piece of equipment. Gym goers are friendly here and the staff is friendly & keeps the place very clean. Will miss this gym when I leave.

Positive experience: Visited on a Saturday afternoon. Pretty much had the place to ourselves! It was clean on the floor as well as in the restrooms. Although, much smaller than other Zoo locations, it had everything we needed. We didn't see any staff on duty at any point, which is not really an issue. Will definitely visit this location again!

Positive experience: the power rack near the dumbbells should go about 2 feet closer to the left wall, really awkward pulling the 45s off when they are right next to the dumbbell rack also the plates are all super sticky, hard to put them on/off the barbells, not sure if some wd40 would help or just replacing with newer set

Fantastic experience: Zoo name but locally owned. Great classes.

Fantastic experience: Best/cleanest gym around. 10/10 would recommend to anyone looking to improve their health and fitness!

Fantastic experience: Great gym next to the pizza shop.

Fantastic experience: Great place to work out: they keep the facility consistently clean, there is sufficient equipment, and the staff is knowledgeable and helpful. Check it out.

Fantastic experience: Updated 4/3/22 - This location is now a Zoo Health Club and I'm very eager to see what changes they bring under new ownership I certainly have my own wishlist. Will update review once changes are made. Just joined this gym on 8/11/21 and so far it's almost exactly what I was looking for in a gym. It's very clean in both the workout areas, and bathroom as well. Great variety of equipment for those that want a "step up" from Planet Fitness. Those stating they wish the equipment would be upgraded/updated I am not sure of which they speak of but in my opinion the only thing that could use an update is a few of the cardio machines and even that is being very picky and "high maintenance" mentality. Eric is great! Extremely helpful and very friendly. So if your looking for a gym in the area look no further.

Positive experience: Use to love gym. Disappointed that it got sold to the zoo because when it it was choice fitness I had use of all there clubs for the same price. Now I'm being told if I want to use other zoo clubs I have to upgrade my membership. Some how doesn't seem right!!! Also just like the other zoo clubs it's become messy and equipment not being put away. Just what I would expect from a zoo club.

Negative experience: This was choice fitness, but now joining with the zoo gym it is very busy

Fantastic experience: Nice people and quiet gym.

Fantastic experience: Really clean facility! The 24/7 aspect of this gym is so convenient towards all lifestyles. Great variety of equipment as well!

Fantastic experience: Nice quiet gym that sometimes feel like a private place to work out compared to other larger gyms

Fantastic experience: Great gym, not always crowded which makes it easier to use the equipment

Positive experience: Generally quiet place to workout which I like. Some equipment could use some updating but still functional. Reasonably priced.

Fantastic experience: Eric is the best! Always keeps the gym clean and safe. Never misses to say hi when I come in.

Fantastic experience: I was a member of this club for past 4+ years or so, until I moved out of Bedford, NH. The location was very convenient. You have right balance between Cardio and strength training, at this facility. I took some personal lessons from the trainer and it was great. Very flexible in terms of schedule etc. Some of my friends took group lessons and their feedback is positive as well.

Fantastic experience: Excellent facility. Great equipment that's clean and well maintained. Lot's of space. Entire gym and related areas are spotless, well lit and modern.

Fantastic experience: I used Choice Fitness early in the mornings. It was always clean, and there is a great variety of equipment for all types of workouts. There is equipment for HITT type workouts, TRX bands, and space to do yoga and Pilates. There is also all the weights and machines you need to get a fantastic workout. Excellent gym for self-motivated exercise enthusiasts with enough classes for those who prefer guided types of exercise.

Fantastic experience: The owner Eric is very honest and reasonable man.

Fantastic experience: Great Facility and quiet non crowded atmosphere. Employees are always pleasant and willing to help you out. Recommend to anyone looking for gym without the intimidation factor.

Fantastic experience: I have been a member for many years and have always been very pleased with the facility and staff. The equipment is well maintained and the premises are always clean. There is a wide range of members: retired, not retired, young, not as young and I suspect the different lifestyles allows for different attendance times, which usually results in the gym not usually being too crowded. I have been a few times since Choice has re-opened (due to the Covid pandemic) and feel very comfortable. I had a conversation with the owner about the steps he has taken to provide a safe environment and it is obvious he cares and has taken appropriate actions. Choice is a 24 hour facility and that makes it very convenient for those who get up early. There are trainers for those who are interested in classes or personal sessions; I have never done that, but I've heard many say they enjoy and benefit from that option. I would highly recommend Choice Fitness.

Fantastic experience: I joined Choice Fitness about a year ago and had a great experience. It's super clean, and the staff is great. In all my interactions, they have been very polite and courteous. The owner greeted me every single time I came in. I think this is the best gym in the Bedford area. I could have joined a gym in Manchester but chose CF because it was more personal and more like my old gym I had a membership at for 13 years. Great equipment, plenty of machines, and can't beat the hours.

Positive experience: Generally quiet place to workout which I like. Some equipment could use some updating but still functional. Reasonably priced.

Negative experience: Have been trying to cancel for months...have called many times... even cancelled credit card to get them to try and stop charging and they were able to access new credit card... and keep charging...WORST CUSTOMER SERVICE EVER... DO NOT GO HERE

Negative experience: I've used Choice fitness for the past year or so, and up until recently they have handled Covid-19 very well. Since moving to NH and coming to this Bedford facility, there is no enforcement of masks whatsoever, nor an attempt to keep 6ft. I'll be moving to a more safe gym.

Positive experience: I love that its quiet there but i wish they would update their equiptment

Fantastic experience: Update: Just spoke to Judith and she was extremely helpful, she helped me out and fixed my card access. The issue was that I left sticky notes but those were only noticed after my issue was resolved the first time, so my card got deactivated and a new one issued.

Negative experience: If you enjoy getting late payment notices for all the months AFTER your membership ended this is definitely the place to go. My membership ended in January and I'm still getting notices from ABC Financial after the club has confirmed twice I have no membership. Best part is when they somehow charge your credit card after the number has changed. RESPONSE TO OWNERS COMMENT - you don't see any charges there because I got my bank involved and they took care of everything. Never heard back from your gym or ABC Financial about a resolution. Started this process in August of 2020 and finally got it resolved in February 2021. It should never be this difficult.

Fantastic experience: Has everthing one would need.

Fantastic experience: Nice 24 hour gym with very friendly staff and trainers!

Fantastic experience: 24/7 access, great selection of cardio, strength and functional equipment.

Fantastic experience: Dbs only go up to 80, only one flat bb bench, but I knew that when I signed up. 24 hour access is great. Price is good. Never too crowded. Workers and owner are very nice. Very happy with this place.

Fantastic experience: Close to my home. I workout in the early morning and it is never crowded. They have everything. Cardio equipment (elliptical, bikes, treadmills, stairs), free weights and all the typical machines. What sold me was the turf area where you can do your own cardio or where they hold CFX classes. It's 24 hours a day (not staff 24 hours) but I can access anytime with my card.

Positive experience: I have been a member for 3 years. I have always enjoyed going there. Recently my issue with trying to have the management contact me on an issue with account up dates. I called 4 times, the website is no help either. I may have to pick another gym. This is unacceptable..

Fantastic experience: Has everthing one would need.

Fantastic experience: Friendly staff and always happy to help! Love working out here!

Fantastic experience: I love this place. Rarely crowded when I come, I can get in the workouts I need without interruption 99% of the time! Love it!

Positive experience: Great gym

Fantastic experience: Very friendly staff. Fairly quiet and not many muscle heads. They have a nice mix of cardio and weights along with mens and womens locker rooms. It's also 24 hours which is very convenient to find quiet time to do your workouts.

Negative experience: Don't bother joining

Negative experience: Greedy

Fantastic experience: If you are looking for a budget fitness center in Bedford NH area, this is it! Have been a member for five years and really like the friendly staff.

Fantastic experience: Helpful staff, clean, great equipment

Fantastic experience: Clean facility, great staff, knowledgeable personal trainers!

Fantastic experience: Nice gym with a friendly staff.

Fantastic experience: People are nice there

Fantastic experience: Helpful staff, clean, great equipment

Fantastic experience: Clean facility, great staff, knowledgeable personal trainers!

Negative experience: I finally got out of my 1 year membership with this gym and couldnt be happier! I disliked almost everything about this place. At any point in time 3-4 of the treadmills would be 'out of service'. The machines that were working still had various issues such as the speed controls sticking and the TV not working. I asked a few times when all these issues would be resolved and wasn't given a decisive answer. Another thing that bothered me was the amount of dust everywhere, on the old drab curtains and on the ceiling. The group classes here are in the open part of the weights section so it is very awkward to partake in front of the whole gym. You will feel like you are doing a performance for everyone to watch.

Fantastic experience: I go early in the day before work or during my lunch break and this gym has never been packed. Not sure about after work hours. The staff have always been polite. I haven't had any issues. I've never noticed the gym being too hot. At least it isn't Planet Fitness. If people have an issue with a gym they pay $9.99-$19.99/month at maybe they should join Latitude for $50 a month. This place is almost always close to empty. If you hate working out next to 30 people and fighting for the next spot on a machine or weights, this is a nice little hidden gem.

Fantastic experience: I belong to a couple gyms and I have to say that the Bedford, NH location is one of the best kept gyms that I frequent. Ann and her staff are constantly cleaning the machines and making sure that everything is in order. It is a great express gym with dumbbells up to 80lbs, a squat rack, leg press and plenty of cardio machines. For the monthly price, the friendly staff and free tanning option, I would highly recommend this gym.

Negative experience: I've been a member here for years (since it was Club Fitness) and I have seen a significant decline in the staff, the equipment, and facility as a whole. The staff (specifically the General Manager) has been nothing short of rude since she took over the gym when it transitioned to Choice Fitness. I have addressed various concerns with her (including broken/faulty equipment and extremely high temperatures of the facility) only to be brushed off with no response. At any given time nearly 3-5 treadmills are broken, which out of the 13 outdated treadmills they offer, only leaves a 62% availability rate (even at peak times). The gym's solution includes a piece of paper taped to it warning members they are non-functioning (or as they like to say "temporarily unavailable.") There is a severe lack of proper ventilation in the gym and on many occasions, regarding the outside temperature (most specifically in the summer months), the only location where A/C is circulating is directly above the check-in desk, where management spends the majority of their shifts. Additionally, of the 3 thermostats in the building all are covered with a piece of paper to prevent members to see what the temperature in the facility is. As a paying customer, it comes across as more than coincidental/ironic that the building is often “stuffy” and members are unable to check the thermostat. Additionally, numerous weight machines are in need of maintenance as they do not operate smoothly (they often get stuck upon use). Their continued dismissal of member concerns is not only unprofessional but discourteous to individuals who are spending their hard-earned dollar there. The only reason I have given the gym 2 stars is the cost of the membership and convenience of its location - though the saying "you get what you pay for" rings true in this circumstance. As a side note, when I contacted their "corporate office" in Haverhill with a formal letter, I received no response from any of the owners which leads me to believe their lack of integrity is a common theme with Choice Fitness, as a company. If you are looking for a sub-par facility, with lack of A/C in 90 degree weather, broken equipment (that does not get repaired), and disgruntled staff who provide no customer service - this is the gym for you!