CHRISTUS HWC

Negative experience: I did not have a good experience. I wanted to get my granddaughter some private swim lessons. I was assigned a young swim instructor by the name of Malika. First of all I did not understand why we had to schedule week to week. Why was there not a set schedule from week to week? You never knew what days to count on. It made it very inconvenient. The instructor did not appear interested in teaching. She appeared bothered to even be there. She rescheduled several times after setting appointments.. Just this week she scheduled two days then immediately canceled and said she would not be back for two weeks. My granddaughter is very disappointed.

Negative experience: Poor service

Negative experience: First and foremost I live an hour away and I've been trying to find a family friendly pool to take my autistic son swimming on the weekends because it's literally all he wants for Christmas. With that being said I called ahead and asked about membership during the week and the call went fairly well and was very informative. I come on the weekend and apparently the weekend staff is not trained on how to start a membership and knew absolutely nothing about services provided at the facility. I asked if we could just try the pool out because we drove a long way and thankfully they agreed. I now see that lane reservations are a thing but didn't know at the time because staff was not trained to tell me their rules and policies when I arrived. I'm glad I didn't set up a membership now because I won't be returning. When my son and I got out of the pool and tried to rinse off there was a Karen there stalking us and not allowing my six year old son to stay with me so we could shower in the locker room. She kept on insisting that I'll get in trouble for supervising my son and kept on trying to push us into a "family room" with no showers. So I wound up sending him into the male locker room and praying he was safe and was a nervous wreck the entire time while this woman was harassing me. The lifeguard had to stop me because I was about to leave our things because this power hungry Karen made me so uncomfortable. NEVER AGAIN.

Negative experience: Unfortunately, I had a bad experience here. They insisted I do my fitness evaluation before receiving all membership benefits even though I asked to wait since I was pregnant. Then while I was on maternity leave, they cleared my locker and threw everything away even though they could have contacted me since my card in the locker had my name on it. They had told me my items would be secure despite the staff not putting my name on the locker. The locker was included in the level membership I had. I emailed back and forth with an employee to resolve it, and she stopped replying after saying she would investigate options for resolving the mistake.

Fantastic experience: Great place to work out and kept clean. The people are very helpful and kind. I've been going for 2 years now and still love it.

Positive experience: I love it! Always clean. Always well attended.

Fantastic experience: Best gym ⛹ in Beaumont, Texas

Fantastic experience: I love coming here. I love the atmosphere. The only problem is they need to clean underneath these machines at least once a week. especially the stairmasters

Fantastic experience: Very professional facility.

Fantastic experience: Great place. Place to work out, and swim.

Fantastic experience: Great customer service and fun

Fantastic experience: Clean, staff is awesome, equipment is 5 star, ... all together fantastic

Negative experience: Business practices. Don't place/ Nor OK recurring charges on a credit card Bcuz... You Will Get Cheated. Don't trust office personnel to do what THEY SAY. YOU'VE BEEN WARNED Trust JESUS Christ... not HWC.

Fantastic experience: Nice staff, lots to do, can spend hours there.

Fantastic experience: Very good environment To work out in and it’s very clean also!!

Fantastic experience: Great customer service!

Fantastic experience: Good Drs.

Fantastic experience: Went in for out-patient x-rays. Quickly completed in record time

Fantastic experience: It's where my doctor is at. Dr . Musa and she is great

Fantastic experience: Very clean and friendly staff, lots of amenities. Located in a well lit and fenced area, with indoor and outdoor running tracks (12 laps/mile indoor, 2 outdoor). Tons of equipment, indoor and outdoor pool with lifeguards present, every weight lifting device imaginable. There is even a tennis court. The locker rooms have self locking lockers, showers, steam room and a whirlpool. I strongly recommend the boot camp class, if you're an early riser.

Negative experience: I had to eat 4 months of a 6 month paid membership when the covid lock down took place. When things went back to normal, they were uninterested in making things right. Never going back.

Fantastic experience: Still good and fun. I have decided to actually shower not just shower off after my swim. That is working great. Rowing machines are good but I've actually rowed. Not enough pull but still good First day for me to swim laps. Perfect Nice shows and hot tub. I will use pool consistently and maybe rowing machine. Very clean and organized. I getting my money's worth. No entry fee in June and they pRO rated my June fee. I am glad I signed up. HWC is amazing and all I want is swim laps but rowing machine is beckoning me and I here it's call

Fantastic experience: Fantastic gym

Negative experience: POORLY MANAGED AND THEY DO NOT LISTEN TO THEIR CUSTOMERS. Pre COVID this gym did not require you to reserve a swimming lane in the pool. They also provided their customers with towels to take a shower or dry off from the pool and smaller towels to wipe your sweat off with. Post COVID it is nearly impossible to reserve a swimming lane in the pool. You have to use their app on your phone that doesn't work more often than not and you can only reserve a lane three days out. Trying to reserve a lane 2.5 days out and all the reservations are nearly booked. Yet if you show up at the pool almost all of the lanes are empty. This issue has been brought up to workers multiple times yet the management doesn't care. Now they started offering a "towel service" like they did before but now it cost extra money if you want to use their towels where as the service was free before. If you are the management and you are reading this get rid of having to reserve a lane and go back to first come first serve. Many customers book lanes and do not show up or use a lane. Many of your customers will appreciate this.

Fantastic experience: Omg

Fantastic experience: Both of my kids love going to swim lessons now. My son was not comfortable at all in the water when he first started but Miss Megan and Miss Emory helped him gain that confidence. My daughter has progressed so much in Miss Malaika’s class and has really enjoyed it. Thank you HWC swim teachers!

Negative experience: If I could give them 0 I would.. If you want your kids to learn Detect meat and safety of swimming this is not the place to go. They take four groups and divide into each corner of the pool to teach swimming lessons. When they should be using the entirety of the pool per class. This is just a money gimmick your kids will not learn how to swim they may play in the pool and have fun with peers because this is always about. I complain and Denice haven’t return return my call yet and my kids been attending since June 6,2022 1st session. I asked for my money back they refuse to give it back. But that was OK I learned a valuable lesson if you want your kids to really learn the safety about swimming and to actually learn how to swim take them to a professional place. My kids are now in BISD Aquatics and are doing fantastic. Hope it helps someone’s.

Fantastic experience: Professional instructor there. Stuffs are nice too.

Fantastic experience: They have a large variety of services including a personal trainer. They have an indoor and an outdoor pool, raquet and tennis courts, a weight room, indoor track and outdoor trail.

Fantastic experience: I really like this place. It's clean. I feel safe. And the people who work there are friendly.

Negative experience: Do the members want the facility to open earlier on Sundays ?

Fantastic experience: I got a membership here while recovering from an injury. Loved this place but my membership was too expensive to keep

Fantastic experience: Beautiful facility. Great locker rooms! Lots of machines, indoor track, 2 floors, elevator.

Fantastic experience: Best place to go for those who love fitness and whole body health. It is by far one of my favorite places to go between a busy school and work schedule, this place allows me to slow down and take care of myself in between. The early hour classes allow for a before school hour yoga session which is honestly perfect for all the information I’m having to indulge in. Thank you to facility employees for keeping it clean and welcoming!

Negative experience: The doctors office dropped the ball

Fantastic experience: I love that there's a little bit of everyone who works out here. I'm always comfortable working out here.

Positive experience: Poorest parking in Beaumont and I don't think the doctor or NP Hear the words I speak On pharma autopilot or policies? I wonder if they have a intrest in me sincerely ?

Negative experience: Wasn't much help,

Fantastic experience: Great place to workout!!!!

Fantastic experience: Enrolled my girls in swim lessons. So far staff has been very nice and helpful.

Fantastic experience: It's been AMAZING working on myself, my mental and physical health

Fantastic experience: I liked that they provided towels and there were family dressing rooms where children could change for the indoor or outside pool.

Fantastic experience: Dr VISIT.

Fantastic experience: Loved it

Fantastic experience: This is a first class facility. They are very conscious about Covid precautions. Highly recommend

Fantastic experience: So happy I joined the Wellness Center. They have every piece of equipment I could possibly want to use and the indoor and outdoor pools are a huge plus. There are also a variety of class options and I really enjoyed the instructor. Everyone is always so friendly and I feel like they really work hard to keep everything clean and give members the best experience possible. I appreciate how they've spread everything out to provide social distance. I feel like I can workout in a clean, safe environment there.

Fantastic experience: Great work out, very clean facility!!!

Fantastic experience: Can't wait to find out. I don't have a class to go to. They have an excellent reputation among many acquaintances. I'm sure they'll be back in touch. Very nice facility. Clean. Locker rooms have light-but-brisk traffic with pleasant, happy (swimming) clients. I hope to be able to up-vote the review soon. ... 2 days No class after all. Miscommunication. Pam went out of her way to accommodate me with alternate scheduling! I'm so pleased to be able to use such a convenient facility. Looking forward to the classes! = ]

Fantastic experience: Would definitely recommend the Christus Wellness Center. The aquatics aerobics class is an excellent workout with low impact. Zumba is lots of fun with a great calorie burn.

Fantastic experience: Dr. Schnapps and his staff are great. The always are friendly and professional.

Fantastic experience: Love the gym. When will you start to provide towels again?

Negative experience: The health and wellness center kept charging us for services not rendered and refused to refund our money. We had to report their fraud to our credit card company for resolution.

Positive experience: Very good wholesome environment to be in. Good people to workout around. Good facilities

Negative experience: No A/C !!! Playing racquetball without a/c!! Such a big company and guys can't fix a/c.... very poor. Been member here for long long time every year we have these problem. Very poor Management.

Positive experience: Great place , they need to go back to regular hours!

Positive experience: All on the classes is in the morning I get off at 230 no classes than. It is a very nice gym

Fantastic experience: I love the experience I felt welcome I didnt feel judge at all

Fantastic experience: Excellent gym ! Great location! I hate the christus hospital but the gym is excellent!

Fantastic experience: They offer so many fun activities!

Fantastic experience: Muy cómodo, excelentes instalaciones

Positive experience: They go above and beyond everyone on there protection for the covid virus. I only go there to play racquetball and they closed all the courts but one to put exercise equipment spread out. They have spread the exercise equipment throughout in the cafe area also. They only got three stars because they closed all the racquetball courts and that's the only reason I go. Otherwise they would have got five stars. New update....2-22-2022 three racquetball courts are now open. Staying at 3 stars because they charge more per month than they used to and charge extra for towels and they were included with membership before. Masks optional

Negative experience: Several complaints of harassment will call job, emails, cell phone although have payment already in system, refuse to accept payments from certain people will take a cash payment from my husband but not myself, payments are paid a month in advance and they will still harass you by wanting a certain credit card that you may not have, customer service at front counter not unsatisfactory came in twice today and had to wait 20minutes before being acknowledged. This is only issues from the month of December to January 2019. I could go on from all of my experiences since 2017 .

Fantastic experience: They offer so many fun activities!

Negative experience: Brought my daughter to use the pool and were kicked out as it was not 'family time', even though there was only one or two other people in the pool at that time. It's been a great club staff, is friendly but I'm not dealing with a family pool that you can't use. Also while I'm writing a reviews, water fountain is still broken, and the folks next door to the yoga class are still yelling and throwing heavy objects all through the class while you are trying to relax.

Positive experience: Do you have to pay to come here

Fantastic experience: I been coming to the gym over a year. I love coming here. I rather pay more to get more. I recommend this place for anybody

Fantastic experience: One of the best health clubs I've ever been to! I love how they have an indoor and outdoor pool, steam room & sauna (Even a hot tub). I even tried a cycling class for the first time and the staff was very informative and helped me set up my bike when I go to the class. Love spending time here!

Fantastic experience: I’ve been a member since 1996. Upscale gym with pools, rb courts, cafe, and more. Great place to network with a mature professional crowd.

Negative experience: Outdated machines. Wellness center needs to change the filter on the water fountain. No one should have to pay for 2 memberships to split the difference for efficiency considering there is a $200.00 admin fee to join and its the most expensive gym in town monthly. For tho$e types of charges this place needs to step it up pronto.

Negative experience: Canceled membership and they kept charging me. Called and got put on hold forever and then transferred to a number that didn’t answer. Drove to the place and they said they had no record of me canceling even though I had filled out paperwork. Customer service

Negative experience: It’s absolutely ridiculous that they close all but two of the lanes in the pool for water aerobics AT THE BUSIEST TIME OF DAY. They’ll force people out of their lanes in the middle of their workout putting them into lanes with already two other people! We spend hours swim training for long distance races. I’ll be cancelling mine and my husband’s membership.

Negative experience: Just learned that one hoop is being raised from now on on fridays because it draws too large a crowd of people sneaking in, stealing things, etc. if there’s a full court. Don’t see how it’s faie to punish paying members because other people sneaking in

Fantastic experience: Excellent

Fantastic experience: One of the best health clubs I've ever been in. Indoor and outdoor swimming pool Whirlpool bath steam rooms free weights and machines pretty much everything you need in a really relaxed atmosphere.

Fantastic experience: I just love it!

Fantastic experience: We went in for our blood checks

Fantastic experience: Dr. Toups and his support staff are excellent.

Fantastic experience: Great place to gather with like minded men and have breakfast.

Fantastic experience: Wonderful experiance highly recomended.

Positive experience: Excellent facilities, indoors and out. Friendly staff

Fantastic experience: I absolutely recommend this gym to everyone. Best overall fitness and activities in any gym around. You get more bang for your buck. Has tennis, volleyball, indoor and outdoor pools, racquetball, basketball , tracks indoor and outdoor, spa , hot tubs, saunas, and really nice gym equipment. Also has plenty of classes yoga, zumba, aquatic, hiit classes. You name it. Not to mention daycare is the best. The staff here is amazing. I love everything about this place wish I signed up a long time ago. Yes healthy cafeteria as well.

Fantastic experience: Love it. Love Marrisa my trainer. ❣

Fantastic experience: This center is Heaven for fitness lovers. Indoor/outdoor courts, tracks, spas, and a gym that is regularly maintained and updated. The staff upstairs are friendly, competent, and well trained. The Wellness Center even has a restaurant! The quality of this gym compared to the price is second to none in the Beaumont area.

Negative experience: May 4th 2016 I been a member since 2002 and this place just to be very nice. but in the past few years is getting worse. today I had the worst experience. Communication of some employees & new management is bad, no hot water on the showers for over a week, man locker room dirty towel all the time. Some older employees and managers are very helpful and friendly service.. thanks and God bless

Fantastic experience: Love it. Love Marrisa my trainer. ❣