Unique Fitness Xtreme
Information about Unique Fitness Xtreme
11967, Shirley
Opening hours
- Monday: 4:00 AM – 11:00 PM
- Tuesday: 4:00 AM – 11:00 PM
- Wednesday: 4:00 AM – 11:00 PM
- Thursday: 4:00 AM – 11:00 PM
- Friday: 4:00 AM – 11:00 PM
- Saturday: 6:00 AM – 9:00 PM
- Sunday: 6:00 AM – 6:00 PM
Our comment from FitFit United States about Unique Fitness Xtreme:
Located in Shirley, Unique Fitness Xtreme offers a vibrant and welcoming atmosphere for fitness enthusiasts of all levels. Most users appreciate the cleanliness of the facilities and the friendly staff who go above and beyond to assist members. The gym features a wide variety of equipment suitable for both bodybuilding and beginners, making it an excellent choice for anyone looking to achieve their fitness goals.
Many reviewers highlight their enjoyable experiences in various classes, especially spin and yoga, often praising the instructors for their motivation and expertise. The space is described as spacious with enough equipment to accommodate a busy schedule, particularly during off-peak hours.
However, some users express concerns about the loud music during workouts, finding it distracting. There have also been mentions of maintenance issues, such as the absence of water fountains and occasional equipment malfunctions. Despite these concerns, the management is responsive to feedback and aims to resolve such issues promptly.
In summary, Unique Fitness Xtreme stands out as a highly recommended gym in the area, with a community-oriented vibe and comprehensive workout options.
Unique Fitness Xtreme: Opinions
Fantastic experience: Very pleased with the service from the employees gym is super clean and the variety of equipment is amazing great atmosphere highly recommend it to anyone interested and looking for a gym. -Paulo Miguel
Negative experience: This gym would be great if it wasn’t for the extremellyyyyyy loud music. My goodness it is soooo loud I can’t even hear my own music when I have my headphones on max volume. Especially when trying to do the stair master which is right under a speaker, forget about it. It’s terrible.
Positive experience: I enjoy the gym and Silver Sneakers class with Kimberely She is the best My sons girlfriend was my guest and I paid 65 dollars that I believe was for the month 2 days before she left for the Navy they wouldn't let her stay just an hour I thought that was heartless. She is in boot camp training to protect this country and she couldn't stay an hour without being charged at Unique Awful
Fantastic experience: Best gym near me by far!!!!!
Negative experience: If your ganna charge use for maintenance I'd appreciate the gym be maintained or where dose our money go
Hello Alberto, Thank you for taking the time to share your feedback with us. We understand your frustrations regarding the maintenance fee and want you to know that we take your concerns seriously. We are committed to ensuring that our facilities meet your expectations and would appreciate any additional insights you might have on where we could improve. Please feel free to reach out to us directly at [email protected] so we can discuss this further and work together to enhance your experience at our gym.
Fantastic experience: Hands Down one of the best Gyms I have been to. Place is clean and staff it friendly. The Suna is the Best
Negative experience: Gym is clean with plentiful of equipment but the one thing i can’t wrap my head around is that I’m paying 35+ a month for a gym membership that doesn't have a water fountain is diabolical.
Fantastic experience: Excellent variety equipment great for bodybuilding or beginners spacious gym area with a second floor one of the better gyms within 10 miles the counter staff and personal trainers are friendly the cleaners and maintenance crew are always doing work.
Fantastic experience: Been going here 3 yrs; always clean; polite people, just got some new equipment in!
Fantastic experience: I’m really happy with my experience with Unique. I’ve been to each site and they are all great in different ways but my home gym is Shirley and I always look forward to going. The staff are so personable and always have a smile on. Popular equipment is in multiple spots making it easier to use those machines. Things really feel leveled up from going to any old chain gym membership.
Fantastic experience: Is there somewhere to lock a bike to ?
Fantastic experience: Excellent facility, always clean! The staff is friendly and helpful. The equipment and machine are always maintained well. Highly recommend this gym!
Fantastic experience: Great people/ great equipment
Negative experience: I don’t recommend this gym to no body
Negative experience: Whoever plays the punk / rock / metal songs should get fired whole gym just listened to some asian scream metal track. How hard can it be to have good gym playlist free us for real. The young bro with nice looking haircut always plays bomb music make him do few playlists.
Hello Hassan! Thank you for taking the time to leave us your review! We apologize for you having this issue with the music choices. We try our best to accommodate all members with both the volume as well as the type of music that we play which as you can imagine is a hard task. We have a variety of different genre music on multiple platforms and try our best to switch us our music and not have the same songs playing. If at any time you feel or would like the music to be changed, please do not hesitate to stop by the front and ask for an adjustment! Again, thank you for taking the time to leave us your thoughts and we hope you continue to have a positive experience with us!
Positive experience: Hey folks. Been attending the gym for several years now and for the most part it's been pretty well organized and clean, and the staff seems knowledgable and friendly. The one thing that's increasingly irritating at the location is the volume of the music played there. I frequently wear earbuds at the gym to listen to podcasts or my own playlists but the second I walk in the door all I can hear is the gym music blaring loudly throughout the space. I've actually observed the desk staff needing to hold their ears while speaking on the phone because it's so loud in there sometimes. I've even tried using cans while working out and while they work a little bit better than earbuds, my head sweats while I exercise and the headphone pads end up getting pretty saturated and gross. I don't even have an issue with the kinds of music being played, though it would be nice if there was a little more variety than the typical Drake and Kanye playlists. The main issue is that the volume is distractingly loud, and it does take away from my experience while working out in the location. I absolutely realize that some ambience and music is great in a workout space, but when I walk in the door, the volume frequently feels more like a spot in Patchogue on Saturday night than a gym. Aside from that, I usually enjoy my experience at Unique. But often the music is just too much.
Hello Michael! Thank you for taking the time to leave us your review! We apologize for you having this issue with the music volume. We try our best to accommodate all members with both the volume as well as the type of music that we play which as you can imagine is a hard task. We re-did our sound system recently and are still working out a few kinks when it comes to volume in the different zones of the gym. We are hoping to have this resolved sooner rather than later! If at any time you feel the music volume needs to be changed, please do not hesitate to stop by the front and ask for an adjustment! Again, thank you for taking the time to leave us your thoughts and we hope you continue to have a positive experience with us!
Negative experience: This gym is plagued with "influencers" taking photos both on the gym floor and IN THE BATHROOM. Even worse, these influencers informed me that this gym gives them PERMISSION to take photos in the bathroom. Imagine walking into the showers to find a woman with her phone on a tripod shooting images of her booty IN THE SHOWER as if the bathroom belongs to her Imagine needing to pee , but to get to the stall, you have to walk in front of a phone on a tripod in the middle of the bathroom where she is shooting videos of her posing.... right in front of the changing area and the toilets !!! The gym seems to encourage these bathroom photo shoots because they consistently post photos on their social media pages that their members took inside the gym bathrooms. By all means though, if you enjoy being photographed with or without your clothes on thanks to an Influencer needing to post her boody gains ... join this place.
Good afternoon Star, thank you for taking the time to provide this heartfelt feedback. We have attempted to contact you and have invited you to speak to the Manager directly in person or via phone, but you have not responded to those messages. You did however continue to message us with other comments but have ignored our attempts to meet to discuss. Therefore, while we agree that the world of selfies and influencers has increased dramatically in recent years, we must address some of the misrepresentations in your review. "This gym is plagued with "influencers" taking photos both on the gym floor and IN THE BATHROOM. Even worse, these influencers informed me that this gym gives them PERMISSION to take photos in the bathroom." UF REPLY: Taking photos of yourself in public is not illegal. Taking pictures or videos of others without their consent can be illegal and is inconsiderate and we agree with you. We do monitor our social media accounts as best as we can, and if for some reason we feel as though a violation of this has occurred, we contact the individual immediately to remove the post and remind them of the policy. "Imagine walking into the showers to find a woman with her phone on a tripod shooting images of her booty IN THE SHOWER as if the bathroom belongs to her" UF REPLY: Your statement here is misleading, as the example you have sent us shows the young woman FULLY CLOTHED, in a private area so as not to disturb others. Most would feel that this is somewhat considerate, as she is doing her best and going to great lengths so as not to inconvenience you or anyone else for that matter, while also trying to ensure that she follows our policy and the law and does not include anyone else in her photos. "Imagine needing to pee, but to get to the stall, you have to walk in front of a phone on a tripod in the middle of the bathroom where she is shooting videos of her posing.... right in front of the changing area and the toilets !!!" UF REPLY: We can understand your frustration with this and apologize for the inconvenience of it. Unfortunately, we do not have the resources to put full-time locker room attendants in each locker room to monitor this particular activity. We hope that all members cooperate and respect each other's rights to use the facility and be mindful of those around them. "The gym seems to encourage these bathroom photo shoots because they consistently post photos on their social media pages that their members took inside the gym bathrooms." UF REPLY: We are proud of our members and their hard work and love to repost and share along with them. It can be very motivating for others to see their progress as well. However, you make a valid point in your private messages to us, and we will be more mindful of the content we repost in the future. "By all means though, if you enjoy being photographed with or without your clothes on thanks to an Influencer needing to post her body gains ... join this place." UF REPLY: Again, no one has posted pictures of any kind (that we are aware of) showing themselves or another individual "without clothes" and while we understand your passion and point of view, the words as you write them can come off misleading. In conclusion, we strive to provide a safe, secure, friendly, and inclusive gym environment for everyone. We know that each person has individual needs, wants, and opinions and we do our best to respect and acknowledge them all. We again encourage you to take advantage of our invitation to speak to our Manager in person, and thank you for your time in advance.
Fantastic experience: Thanks to Melissa for giving me a great customer experience. We have now signed my nephew up to join the gym! Melissa did a terrific job and took a rough situation and turned it into a great great experience! Thank you, Melissa.
Fantastic experience: One of the best gyms by far but biggest issue even with remodel is how downstairs dumbbells go up to around 140 with two adjustable benches and only go up to 50 upstairs with 7 benches. At least add 2-3 more benches downstairs or make the dumbbells go up to 80 upstairs. Also they should add back the easy curl bars back upstairs. 10/10 on cleanness most of the time
HI Andrew- thanks for your message. Injust a few more days the downstairs area will be receiving some upgrades INCLUDING multiple new adjustable benches, an additional Olympic flat and incline bench, more cable cross units and new bumper plates! Alot of upgrades taking place- so stay tuned!
Negative experience: Quiero empesar a ir a un gym pero veo demasiados malos comentarios y Las tarifas bastante altas conosco Las installationes y el personal enfrente son poco amables cual seria la mejor obsion en el area???
Hello Dinora! Thank you for taking the time to leave us a review. We would love to invite you down to the gym to try it out yourself and see if you like it here with us. We also have workers that speak Spanish that would be able to help you if that would be better for you! If you have any questions or concerns, feel free to email management at [email protected]
Fantastic experience: I’ve been coming here since they opened and have always been happy with the upkeep, cleanliness, and helpful staff. The amount and variety of equipment let’s me get through all my weight training without waiting too long. Love this place ✌️
Hello Sharon! Thank you for taking the time to leave us a review! We are happy to hear that you are happy with our services here and appreciate you as a member!
Positive experience: I visit the gym for the spin classes. Instructors have always been very good and they make you work harder than you thought you could. I really enjoyed my spin class with Roy. He was excellent; please bring him back in the fall.
Hello Carmen! Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed Roy's spin class! When his availability opens back up to allow him to teach here we will be sure to try and get more classes with him! :)
Fantastic experience: Certainly better than the LA fitnesses of the world. Gym has everything you need. Also, Matt at the front desk is a cool dude.
Hello Bryan! Thank you for taking the time to leave us a review. We are happy to hear that you are satisfied with our services here along with our staff! We appreciate you as a member! :)
Fantastic experience: OH HELLLL NAH. These negative reviews are crazy spam. THIS GYM IS THE BEST GYM IN SUFFOLK COUNTY. The gym is always being cleaned by staff. Never crowded when I go (5am-10am). The steam room is perfect. You need to play out a schedule since this gym is big and everyone knows gyms get PACKED when everyone gets out of work after 5PM. Planet fitness has homeless people going in for showers. Sportstime in Quogue is outdated and for old people. Southampton gym is far and not functional. Eastport gym is old and outdated. These gyms for the same price gets you personal training sessions at unique. 10/10 love it here and love the boot camp training classes with Caesar!
Hello Cindy! Thank you for taking the time to leave us a review! We are happy to hear that you are satisfied with our services as well as training with Caesar! We appreciate you as a member! :)
Negative experience: This is a niche gym; not for everyone. My second day here. This morning the biggest monster in the gym (very very enhanced) threw a little guy across 2 treadmills next to me who got in his way. This all happened directly in front of the front desk. Nobody said a thing (certainly not me lol). And what CAN you say. Who’s gonna try and “throw” one of these giant angry guys out for minimum wage. There’s a lot of normal gyms around. Give yourself a gut check if you have the testosterone for this environment before making a long-term commitment. I’m from Mastic so I’ll survive. Head down and stay out of peoples way. It’s a fine gym outside of that. I mean, there’s no water fountain, but there’s 175 flatscreen TV’s and they will sell you water, or you can get it from the bathroom sink lol.
Nicholas- thank you for your honest review and feedback. More importantly, thank you for bringing this incident to our attention. We have a zero tolerance policy for this type of behavior, and we want you to know that we have revoked the membership privileges of this individual effective immediately. We have also spoken to, and addressed this with our staff in hopes to provide better support and training as to how to handle any future incidents of this nature, should they occur. The safety and security of our members is of utmost importance to us and we thank you for trust in us to provide you with the best facility possible. Feel free to stop by the manager's office and introduce yourself as we love to personally know our members and see if there is anything else we can to do make your time here more enjoyable. We apologize that this incident took place, but please be assured of our commitment to a safe and secure workout environment for all!
Negative experience: Probably the most disgusting gym you can find in Suffolk. Overly crowded - even if you try to avoid the crowd and go at not busy times you’ll get to feel the odors and sweat of people who were there right before you because they don’t circulate the air inside. Sauna is always packed with 10-12 men looking outside to not make it weird. Only positive is the shake bar and the hours. Machines are good also but everything is stinking musty. Worse than planet fitnesses in NYC. I hope they figure out how to open windows soon
Negative experience: I was told I owe $640 to the gym after a long time away and the reason they gave was that I set up auto pay. I know that I definitely cancelled my membership before I left, I wouldn't just stop going without cancelling. On top of that it's a bogus excuse anyway because when you setup auto pay with any other company and you miss a payment they take away your service, they don't keep adding to your bill for later. I literally didn't go to the gym one single day during the time they were charging me.
Fantastic experience: Great service, great equipment fun classes they even have personal trainers if you're going to try anything I would definitely come to this place. They have everything your body needs including healthy drinks and food.
Fantastic experience: Best gym on Long Island!
Negative experience: Place is always ridiculously packed. 8pm and you can't get on. Mostly kids and no one respects between sets. Rather sit on cell phones while you wait. Been coming here for 3yrs, looking to bounce.
Fantastic experience: Writing in regards to manager Melissa, in particular. She was an absolute pleasure. Understanding and kind.
Fantastic experience: Unique Fitness has all you need for thorough workout. Free weights. Universal gyms. Yoga. Stretching. Punching bags. Treadmills galore. MMA stuff. And if you check with health insurance carrier the monthly may be covered.
Negative experience: Crowded. Unclean. Limited/ small selection of classes. Classrooms are closed so you can't use that space without the subpar instructors they hire. Have fun doing Yoga and stretching on top of everyone. No water fountains. No cleaning fluid. They say they can't offer all of their amenities due to covid- even though they don't use covid guidelines. The whole second floor shakes if even one person is on the treadmill. Horrible parking lot. A man followed me out of the gym and to my car and the staff said they can't do anything about it. Overpriced for outdated machines, poor service, no access to full amenities. Credit car fraud on my friend's account months after closed membership. Manager avoids customers and has front desk people do the talking for them. Front desk is inattentive and have no real purpose there. Smoothie bar is never open because of "issues" and machines are missing parts- yet there is a service fee everyone pays to prevent these things. Worst gym I've ever been a member of but also the most expensive. LA Fitness, Planet Fitness, Golds.. you name it. They're ALL better. Its sad cuz this gym could be so much better if they offered the bare minimum and actually included the things you're already paying for.
Fantastic experience: Everything
Thank you for the positive review :)
Fantastic experience: Love it tons of positive energy makes u want to get fit and maintain ur routine.
Thank you for the great review! We are glad to have you as a member Stacy!
Fantastic experience: When you step into this gym it gives you a burst of energy right off the back. The amount of equipment,free weights, MMA Cage, Boxing Set-up, Wrestling room, beats any gym that i have ever gone too. If you go ask for Chris Cope - Trainer, he's the man that will set you up give you a tour and basically give you a introduction to the facility. Don't get me wrong the prices might a tad moderate, but the facility and trainers make you feel absolutely welcomed. If your looking to get back into shape and find a tad of motivation the classes are amazing and will get you to where you need to be by the end of the year. 5 STARS i rate it......
Thank you very much for your positive feed back Peppy Cabrera!
Fantastic experience: The facility itself is exceptional; I haven't been to any gym yet that comes close to offering what Unique does. Couple that with a friendly and welcoming staff and it's a dream come true. I drag my friends from all over the island to come to Unique with me. 10/10, I absolutely love this place.
Tom, thank you so much for your positive review! We are so happy to have you as a members. Our goal is to have all our members enjoy Unique as much as we do :)
Fantastic experience: Me gustaria saber Como ago para escribirme y si ay personal que able español tambien la verdad se ve chido
Fantastic experience: If you love spin classes Jennica is your girl. Monday at 6:00pm. Playlist is always Michelle on Wednesday 6:00pm and if you like Zumba Maritza class is at 6:30 on Wednesday. Kim class on Saturday is awesome too. I appreciate management changing the time of the spin class. 10 starts to the cleaning crew in special to Geovanna ⭐️⭐️⭐️⭐️⭐️ MANAGEMENT: I would love to see more clases on the afternoon there really nothing on Tuesday, Thursday’s and Friday’s.
Fantastic experience: David is the man!!! Love this gym and this guy! Absolute character and so nice! Highly recommend!
Hello Ryan! Thank you for your kind words not only about our gym but about our staff member David! We thank you for being a member and hope you continue to enjoy your experience with us!
Negative experience: One star because they over charge and have old outdated machines. No arm bike (every physical therapist and other gym I have been to has an arm bike) they play music like Justin Bieber while you're trying to workout. They have no water fountains because they want you to buy their water. They don't clean the facility well. Unless you need the sauna I recommend planet fitness lol
Fantastic experience: This gym is awesome. Very welcoming and has everything you can think of literally and you can use it all. The owner is an awesome guy as well and interacts with everyone.
Fantastic experience: Super, warm, humble, and genuinely personable Staff. I would make it my Home gym in a heart beat!
Negative experience: Ehh
Negative experience: Unique Gym Owners , Att: LEFT SIDE LOT DOOR ENTRANCE, Drive through SC roadway in Unique Large 100 + car free park lot being USED DAILY AND POLICE TKS WILL COME . When anyone parks here on Bldg Wall , all behind gym lot wall Legal Parkers MUST back out !! Plus , all these wideguys/ gals Know about this illegal parking and still do it . Why because No Mgt Action w street painted sign + front door sign telling all May 2022 . Common sense and Respect for Other Gym Members . ==== Desk mgt has been told by many others folks which was overheard on gym floor. Now today, we see it again . This way through NEEDS a mgt PAINTED street sign .. NO PARKING IN DRIVEWAY .. AT TOP AND THEN AT BOTTOM AT FRONT DOOR . PLS stop these illegal parkers rushing to park near Front door. Tks 4 gym members.
Fantastic experience: Absolutely love this gym
Hello Rino, thank you for the review!
Fantastic experience: Love this gym. I'm only in Shirley very occasionally but every time I am in town, this gym is my go-to. Good vibes, good music choice, primary lifting area is surrounded by like-minded people who actually care about their physiques so minimal amount of people screwing around. Good selection of equipments, only complaint is that the Hammer Strength Pullover isn't very good as it forced you to start at too extreme of a stretch without a pedal to get the movement going. A standing Lateral Raise would also be a fantastic addition to the gym.
Thank you for the wonderful review and kind words, Yao! We will also take your standing lateral raise machine into consideration!
Fantastic experience: Very nice. Clean, huge and a friendly staff. Never too crowded because of the size. State of the art and for both the serious and just starting. Very happy. Pump it up!
Fantastic experience: Very nice. Clean, huge and a friendly staff. Never too crowded because of the size. State of the art and for both the serious and just starting. Very happy. Pump it up!
Negative experience: First I have to say the place smells people that go there stink and they don’t clean up the equipment good enough men’s locker room smells like BO. It’s disgusting all the machines are on top of each other do you get overwhelmed looking around to find a machine to work on people are rude I recommend to stay away from this place very unprofessional
Hello Gaetano. Thank you for taking the time to leave us your feedback on your experience. We are sorry to hear that you are displeased with our cleaning and sanitization. We are known locally for our commitment to cleanliness and providing some of the cleanest and healthiest environments to train in, so your comments have caught us by surprise. We have a maintenance team that works diligently throughout the day and even after our gym closes. If there is ever a time you feel something needs more attention from us, please do not hesitate to bring it to our attention immediately during your visit so we can get it taken care of right away! We appreciate when our members take pride and take an interest in keeping the facility at a high standard, and always welcome that feedback. You can easily speak with a team member at the desk or ask to speak to a Manager on Duty personally. If you have any further feedback you would like to discuss please email [email protected] and a manager will be able to help you! We look forward to seeing you again soon and working to earn your 5 star rating.
Fantastic experience: Best gym ever! Super clean (staff constantly cleaning) everyone is very friendly and Caesar is the best trainer EVER
Fantastic experience: Great gym, classes, atmosphere, staff keep the machines clean also if you trying to get in the bes t shape, look for trainor Caesar Calderon. hes been helping me get stronger and better.
Fantastic experience: Love this gym, trainer Caesar is amazing staff is super friendly helpful and welcoming Gym is super clean, and always has been even pre-covid with maintaining and exceeding quality with all new safety standards! Unique is a fantastic
Fantastic experience: Positive: Quality
Fantastic experience: Hola quiero saber si tiene personal que hable español no sé si me pueden ayudar con eso para poder unirme se los agradecería mucho
Hola, sí, contamos con personal que habla español para ayudarlo cuando se inscriba. Cuando venga, infórmele a la recepción que le gustaría que alguien hablara español. :)
Negative experience: Protein Bar is always closed lately due to equipment issues. Equipment is frequently down or missing parts. Yet they charge a maintenance fee. Gym sucks period!!
Hello Frankie, thank you for taking the time to tell us about your experience! We are so sorry that we have been having issues with our smoothie bar lately. We should have this taken care of in the near future now that the holiday is over! If you have any other issues or know of anything else that needs our attention, please email management at [email protected]! We hope to hear from you soon!
Negative experience: Bien nice and lots of equipment but young whites señoritas no nice with People hire bettet Personal is my advice..
Hello Hector, thank you for taking the time to leave us a review. We are so sorry you feel this way about our desk workers! When you get a chance, please email our management team at [email protected] to tell us a little more about your experience!
Negative experience: I would NOT join this gym… too many bad reviews and the way management responds to the reviews is ridiculous. Those “there seems to be some confusion” excuses are hilarious. Just handle it later. Don’t discuss the client’s account and make excuses.
Hello Kellz, and thank you for taking the time to comment. We welcome feedback and opinions of all kinds, and value them all. However, we would encourage you to experience the gym for yourself and join the thousands of people on Long Island who love being here. As for our replies, everyone is entitled to their thoughts, feelings and opinions and we have been able to maintain a solid reputation for many years. We welcome you to come and speak to our Manager or experience the gym for yourself.
Negative experience: I want there they give me price for 2 people flax package and when we go for join they didn’t owner same price I’m customer there from 5 years and all off sudden they change plans and princess, 5 years I use the plan they did-not let me continue top on that they didn’t owner me the price what they give me own card , so disappointing
Reet, thank you for your post and comment. After speaking with our team, it seems you had originally wanted information on a different membership type, NOT the Flextyme, and you were quoted the joining price for that membership. Also, it was written down for you to take with you for your review. When you came back, you then inquired for a Flextyme membership, which is a completely different type of membership and has a different price point. We welcome you to come back and work it out with us, but we want to make sure you are clear on the options available. We look forward to serving you soon.
Negative experience: Even after canceling my membership and numerous back and forth emails. This gym keeps trying to fraudulently charge my credit card. Definitely unethical behavior which I’ll be reporting to the appropriate authorities.
Negative experience: I was a frequent user if this facility and after the Covid shutdown, I returned only to find that they DO NOT ENFORCE MASKS! I'm paying $40 per month and can never finish my workout bc half the people are not wearing A MASK! When I report it they are slow to respond. I even saw a staff member talking with a customer who had NO MASK ON! I don't expect them to monitor every single person bc that's impossible. But when 20-30 ppl have their mask on their chin instead of their mouths, that's a safety problem for those of us who care about our lives. I love this gym so I will try to go at times when it's least crowded so I can have more space and a peace of mind. FOLLOW-UP The mgr saw this review and called me to rectify my concerns. I appreciated that. I explained that I had to sound an alarm with a bad review in order to bring awareness to recurring problem. She stated that there has been a issue with her staff not reporting customer concerns but that she will take the appropriate measures to ensure safety standards within the facility and rectify staff reporting issues. She put me at ease by actively listening to me. Great leadership skills!
Fantastic experience: "Great place to workout where they have bikes, treadmills, and the nice sauna to relax. I have been coming here since they opened"
Thank you for the positive review Timothy!
Fantastic experience: Incredible gym. The equipment is by far the best. The staff is amazing and the classes are awesome. Their open early for all to enjoy. Love this gym is really is the best !!!!
Thank you for the positive review Stephanie!
Fantastic experience: A clean, family friendly gym (they have day care!). It gets busy at the usual after-work hours, but it is well worth it. The staff are extremely friendly and helpful, and the fellow gym users are also welcoming. I have been to some gyms where it can be very intimidating, but I did not feel that at all here. Definitely try the classes as well!
Thank you for the positive review David!
Negative experience: Been coming here a while now after Covid19 I wasn't comfortable coming during the pandemic going on. I was first told I could freeze my account to see if things got better then. Well it didn't. I'm still not comfortable going to a gym and I was charged a $140 cancelation fee. Which is really annoying considering there is a pandemic going on you think they wouldn't charge that high of a cancelation fee. I would have re joined when things got better, but now I'm never going back. Very disappointed with how the handled that.
Hello Maggie. Thank you for taking the time to give us some feedback on your experience with us. We are doing our best to make sure our policies are fair to both our members, as well as us as a business. Upon reopening from COVID, we gave our members the option to cancel or freeze their accounts free of charge for a span of 6 weeks. We have been extending our option to freeze accounts due to the pandemic as a way to ensure our members are comfortable when they return and that pricing does not change when they resume their memberships. We have also been transparent with our cancellation policies that are on the agreement signed when joining. If extending the freeze on your account was not mentioned to you, please feel free to get in touch with a manager if you would like to try and work something out. Contact us via email [email protected].
Positive experience: I have been coming to Unique Fitness for about 7 years. I am active duty military and I only come to this gym when I am home visiting because it is local and reliable. There has been a significant price increase even before COVID struck for a day pass. The amenities available at this location are not worth paying $20 a day for a facility that does not even have water fountains. I have left a review about a year ago stating how the patrons do not re-rack their weights nor do they sanitize their equipment after use. The front desk attendants are also inattentive. As an everyday gym-goer it is expensive to attend Unique Fitness everyday without a membership, considering I am only attending the gym when I am home in New York which is usually for about a week at a time. I love going to this gym but the pricing for the day pass at least for military and first responders should be discounted especially during these times when first responders/military/law enforcement officials have tumultuous schedules.
Hello Gloria. Thank you for taking time out of your busy day to share with us your thoughts and experiences. Also, Unique Fitness as a whole would like to thank you for your continued service! We apologize for you having this experience with us. Our day passes are set a price that we find fair for customers using the gym every once in a while. Perhaps you would be more interested in a week pass which would be more cost effective and better fit your needs. We hope to present this pricing to you in person the next time you come to the gym!
Negative experience: The ridiculous amount of times this gym changes pricing and doesn’t tell anyone about it is hilarious. Although we’re signed up for email notifications there is literally no notice of any changes made to anything. Not worth the money they’re asking for. Will be going to any other place.
Hi Valerie- thank you for taking some time to express your concerns. We are a little confused though regarding your post as our pricing has not changed other than a recent temporary pass option during COVID re-opening. We would welcome the opportunity to understand your concerns and what price changes you are referring to. Kindly drop us an email at [email protected] . Thank you.
Negative experience: I want to start with saying that the lady behind the counter was really nice. I gave it one star because when Corona came around and no one was able to go to the gym anymore, I called them to try to cancel half a dozen times over a month. Left voicemails and no one ever answer the phone. I was about to get billed again and couldn't afford it cuz I lost my job due to the corona situation, so I stopped payment with my credit card. Today they got back to me to tell me I owed them money and had to come in person if I wanted to cancel, which I understand to cancel a contract. So I came down to canceled and I told them I haven't been here since the corona situation shut down the gym, but they insisted on charging me anyway. I understand why so I paid. But then they charged me for an additional month because I didn't give them 30 days notice that I'm going to cancel. That's a real sleazy tactic for getting money. Never coming back here again.
Hello Nicholas. Thank you for taking some time to post this and express yourself. And thank you for understanding the agreement terms and policies. However we strive for nothing less than excellence in our customer service experience and would love to see what took place and see if there is anything we can do. Please email the manager directly at [email protected] as soon as possible. Thank you.
Negative experience: Signed up in January, then the pandemic hit. Had my membership put on hold & went in today to cancel my membership as indoor gyms are still high risk for contracting COVID. I was charged $140 cancelation fee (refunded this month's membership) despite the ongoing pandemic, only to be told they stopped waiving cancelation fees on the 1st. If they can spam my mailbox with promos then they should've sent out a letter communicating their change in policy and dates, especially given the circumstances. Very disappointed and will not be rejoining if & when indoor gyms become lower risk. I'd rather save my membership fees & build a home gym or find an outdoor setting.
Hello Hyun- thank you for writing to us and giving us some feedback about your experience here. It seems like there is a bit of confusion as to your cancellation timing and the "6 week window to adjust your membership" policy. We understand your frustration and would be happy to address it again with you in person or over the phone for clarification. We hope to speak with you soon.
Fantastic experience: Were legends are created, heart to put and brain to ease to greatness
Fantastic experience: Lots of classes, equipment, pool, sauna, hot tubs & reasonable prices
Negative experience: They are after your money they now charge without even notifying their members a 50 dollar membership fee and then an additional 45 for a monthly fee. The gym isn't worth all that money I bought a gift certificate for someone and it was the worst mistake every DO NOT GO TO THIS GYM . The person I bought it for had to pay 50 dollars before even allowed to use the gift certificate gym is a rip off No Stars
Hello! Thanks for telling us about your concerns. We are sorry to hear that you and your guest recipient had this experience, however it seems like there may be a misunderstanding of the membership pricing and your gift certificate usage. We would be happy to assist you and clear up this miscommunication. Please email our manager directly at [email protected] and provide us with your contact information so we can reach out today. We take our customer experiences very seriously, and as you can see from many of our 4 and 5 star reviews, this is not a typical experience here at our facility. We look forward to helping to get this straightened out as quickly as possible. Thank you!
Negative experience: Do you have instructors who speak Spanish?
Hello Sandra! Yes we do have spanish speaking instructors here at Unique Fitness Xtreme :)
Fantastic experience: It’s the best gym on the planets It change my life great staff and trainers and coach’s you fell like a champion
Thank you so much for the positive review Daniel :)
Fantastic experience: Ample Space with up to date equipment, multiple stations for convenience and no wait times. Helpful staff and able Trainers. Best Fitness Boxing Training Sessions anywhere, led by Kristian Vasquez.
Thank you for the great review Franklin!
Fantastic experience: Love it here just did Chris copes class and know I'm gonna reach my goals!!!
We are so happy to hear that! Thank you for the positive review :)
Fantastic experience: Clean equipment
Thank you for your positive review Thomas!
Fantastic experience: The best place to go work out ever.
Thank you for the positive review Bob! We appreciate it!
Fantastic experience: I have been doing kickboxing and mma for about 7 months. Chris is an excellent coach, Along with kristian. Its great how the different classes don’t compete but cross train. It really shows that these guys care about their srudents and want them to achieve their goals. If you want some great training to compete or just get in shape with some great people this is the place. Also the pricing is the best you can get. No other gyms offer classes from former UFC and gokden glove competitors for this price.
Awesome, so glad you enjoy our Xtreme Program! Thank you for the positive review :)
Fantastic experience: Great staff, boxing & kick boxing coaches are great. Equipment is in optimal condition with enough training space. Good for weight and crossfit training. Clean bathrooms and enough parking place. Would recommend a water fountain if possible.
Fantastic experience: Its a great gym the employees are friendly and respectful all the time. people are nice in the gym. This gym is better then plant fitness. I just wish the gym would be open 24hr because i would be there at night alot.
Fantastic experience: Awesome gym!
Thank you for the positive review!
Fantastic experience: Great staff, boxing & kick boxing coaches are great. Equipment is in optimal condition with enough training space. Good for weight and crossfit training. Clean bathrooms and enough parking place. Would recommend a water fountain if possible.
Thanks for the positive review Kenneth :)
Fantastic experience: Its a great gym the employees are friendly and respectful all the time. people are nice in the gym. This gym is better then plant fitness. I just wish the gym would be open 24hr because i would be there at night alot.
Thank you for the awesome review Crystal! We will keep that in mind :)
Fantastic experience: Good experience so far.
Thank you for the positive review Shahidul!!
Fantastic experience: My kids love this place
Thank you Rosa! Glad your family enjoys our facility.
Fantastic experience: Great gym but packed most of the time beyond comfort prices are great for what you get, if you dont like working out with a lot of people around dont come here after 9am.
Thank you for your positive review Brianna!
Fantastic experience: Best gym on the island.
Thank you for your review, it is much appreciated! Unique takes pride in creating a clean and welcoming establishment and that is exactly what we will continue to create. We have not been ignoring this issue, we will not stop working until this issue is rectified. If you have any other concerns or would like to speak of this matter further please feel free to contact management. Again thank you.
Fantastic experience: Lots of weight lots of space free parking the staff is friendly good workout
Thank you for the positive review Joel!
Fantastic experience: Best gym ever lol
Thank you Manuel! Glad you are happy here.
Fantastic experience: The Greatest Gym Experience Ever!!!!!
Thank you for the positive words Arthur! We are happy to have you here at Unique.
Negative experience: When you enter UNIQUE FITNESS XTREME you feel the intensity; so be ready to be met with a staff that is not nice nor helpful. They need tons of info for a day pass. And it isn't even 24 hours for the day pass. Waste of time and money!!!
Thank you for the awesome review Luis! We appropriate it and we're happy to have you as a member!
Fantastic experience: The is the first gym that I have ever actually enjoyed going to. The place is clean, and the staff are friendly and don't mind taking the time to talk/answer questiond.
Thank you for the positive review Andrew. We're very appreciative to have you as a member!
Fantastic experience: This place is one of the best gyms out here I love my coach and my professor they've helped me develop alot the weights and cardiovascular section has lots of equipment to choose from
Fantastic experience: This gym is beautiful! The front desk staff is friendly and helpful. The women's locker room looks like a upscale hotel. And, best of all, are the many incredibly diverse fitness classes. I especially enjoyed the Zumba class today, as taught by a super-expert, Ms. Kinga. She is thin, enthusiastic, helpful, and very motivating! What a terrific role model for those of us who really need a good, regular workout! The sound system rocks, and we all had a great time in this lovely, large, air-conditioned studio. Men and women can profit from this fun dance exercise. Check it out!
Fantastic experience: Is not one of but the best gym on the Island. State of the art equipment, with a owner and staff to match. There is absolutely nothing I would Change about this gym. All there prices are great if you want a regular membership, or a advanced membership including classes. In my opinion they don't charge enough. Come down see for yourself
Thank you for the awesome review Jacob! We love having you as a member! It's members like you who help maintain the positive vibe here at Unique.
Fantastic experience: Unique is the best gym I've ever been too people are supportive and positive employees are knowledgeable trainers are professional its an overall excellent experience and im extatic that I'm a member
Thank you for the positive review Tony! We are very happy to have you as a member.
Fantastic experience: All the staff members there are great when I go there it's like a big giant family and everybody is nice to you if you're new or come all the time so it's a good environment very good place to be when working out
Thank you for the positive review Jack, we appreciate it! We are glad you feel so welcome here!
Positive experience: Very clean, lots of equipment, and friendly staff!!
Thank you for the great review Chekesha! Glad you enjoy the gym!
Fantastic experience: This gym is beautiful! The front desk staff is friendly and helpful. The women's locker room looks like a upscale hotel. And, best of all, are the many incredibly diverse fitness classes. I especially enjoyed the Zumba class today, as taught by a super-expert, Ms. Kinga. She is thin, enthusiastic, helpful, and very motivating! What a terrific role model for those of us who really need a good, regular workout! The sound system rocks, and we all had a great time in this lovely, large, air-conditioned studio. Men and women can profit from this fun dance exercise. Check it out!
Thank you so much for the positive words. We are so happy and glad that you're a member of our gym!
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