Information about Old Town Gym
48706, Bay City
Opening hours
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Our comment from FitFit United States about Old Town Gym:
Welcome to Old Town Gym, a premier fitness destination located in Bay City, Michigan. Our gym is celebrated for its friendly and knowledgeable staff, who are dedicated to creating a welcoming atmosphere for everyone, whether you're a beginner or an experienced fitness enthusiast. Visitors consistently praise our clean facilities and the variety of exercise equipment available, ensuring that members can achieve their fitness goals effectively.
In addition to a wide selection of free weights and machines, we offer an array of group fitness classes catering to different interests, making workouts both fun and engaging. Members often highlight our smoothie bar as a tasty post-workout treat, further enhancing the gym experience.
While we pride ourselves on our community-oriented vibe, some remarks have been made regarding the temporary unavailability of the pool and sauna due to unforeseen closures. Furthermore, there have been suggestions for improvements in equipment maintenance and cancellation policies, which we are actively addressing through feedback and updates.
Overall, Old Town Gym is more than just a place to exercise; it’s a community where fitness and fun go hand in hand. We invite you to join us and experience all that we have to offer!
Old Town Gym: Opinions
Fantastic experience: Great place great workers
Thank you, Owen, for taking the time to share your experience with us. We appreciate your business and support.
Fantastic experience: Great bay city gym
Thank you, Lucas, for taking the time to leave us a 5-star review. We appreciate your support.
Fantastic experience: This gym is awesome been going for about 6 weeks now staff are great the people that workout here are not judgmental always helping with tips recommend to people going for their first time!
Thank you, Jaspreet, for taking the time to leave us a 5- stare review. We are glad to hear of your overall good experience here as we make it a point to ensure that all of our members receive a warm welcome.
Positive experience: Nice gym. Has a variety of classes but they need to fix the pool and sauna or remove it from their ads. Currently those facilities are not available.
Thank you for taking the time to share your feedback. We're glad to hear you're enjoying the variety of classes. We understand your frustration regarding the pool and sauna. Unfortunately, that section of our facility has been closed due to unforeseen damage caused by a catastrophic fire. While the restoration process has taken longer than expected, we are excited to announce that, in addition to the pool and sauna, we'll also be introducing a steam room and cold room chamber when the area reopens. We truly appreciate your patience and understanding as we work to make these upgrades. If you have any additional questions or concerns, feel free to reach out.
Positive experience: Fair gym, but a lot of their machines/equipment are outdated and badly in need of repairs (this is especially true in their satellite locations). Seems like their mentality around a lot of stuff is to do the bare minimum while pocketing as much $$ as possible.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations, and we want to address your concerns directly. At Old Town Gym, we strive to provide a quality fitness experience for all our members. While we recognize that some of our equipment, particularly in the satellite locations, may show signs of wear, we are actively working on upgrades and repairs to improve functionality and ensure a positive workout environment. Your comment about our commitment to reinvesting in the gym is important to us. We want to assure you that we take member feedback seriously and are dedicated to continuous improvement. If there are specific machines or areas that need attention, please don't hesitate to let us know so we can prioritize them. Thank you again for your feedback - it helps us grow and improve. We hope to provide an enhanced experience for you in the future.
Negative experience: Two stars enough said. Horrible customer service. No one will even respond to any emails or messages or voicemails. I'm trying to find out options and you can't get a hold of anyone.
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it can be to feel caught in this situation. Therefore, please give us a call at 989- 686-4491 during our staffed hours (8:00am - 8:00pm Monday - Friday) so that we discuss any concerns that you may have. We have attempted to contact your multiple times to address your concerns, in fact the owner himself has gone over and beyond in his attempt to reach out to you to discuss your concerns. He has called and texted and voicemails have been left. Again, without you being in communication with us we are unable to properly address your concerns.
Negative experience: Trying to cancel after my year membership and the “manager” ran me around saying that I have to send a letter or come in to cancel, well I’m out of state and and can’t use the gym. How ridiculous.
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with our cancellation process and billing issues. We understand how frustrating it must be to encounter difficulties with billing and cancellations. Please know that your concerns are important to us, and we are committed to resolving this for you promptly. To better assist you, please contact us directly at 989-686-4491 so we can address your specific situation and find a solution that meets your needs. We're here to help and want to ensure your experience with us is positive moving forward.
Fantastic experience: Gym is really good! Staff are amazing! Love this gym!
Thank you, Jacob, for taking the time to leave us a 5-star review. Jacob, I am so grateful to have a talented group of staff members as they all help ensure that continue to provide top notch customer service to all of our members. Therefore, I will be sure to take a moment to share with the team the kind words you shared.
Fantastic experience: I enjoy the smoothie bar and the nice staff
Thank you for taking the time to leave us a 5-star review. We appreciate your support, and I will be sure to share your feedback with our staff.
Negative experience: Dont forget to cancel your membership! Or they threaten your credit score over something you stopped using, because as humans we forget but businesses will **** you regardless. Edit: change your policy and just revoke access to your gyms when people cant pay, can't believe i had to sacrifice savings to save a credit score I haven't even started building! Your intentions were to take advantage of those who forgot a small paragraph after signing up online in 2-3 minutes.
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it can be to feel caught in this situation. We always strive to provide clear communication regarding our membership policies, including the importance of canceling a membership to avoid future charges. Our cancellation policy has been in place for over 20 years, and we've found that working directly with our members is much easier and more beneficial than having to escalate matters to our collections department. We understand that life can get busy, and things like this can sometimes slip through the cracks. Please know that our intentions are never to cause stress but rather to provide a seamless experience for all of our members. We value your feedback and would love the opportunity to discuss this further and find a resolution that works for you.
Negative experience: The gym itself is good and has great machines and options. HOWEVER, I am very heated that they charged me after my one year contract was up. I emailed months prior to the contract ending asking what exact month it ended in. They said June. Great. The problem I have is they charged me this month (July) "because I didn't go in person and cancel or send an email stating I wanted it canceled". Excuse me? I DID speak to someone about it and they told me it was done in June end of story. No mention of me having to go in person to cancel. No mention of having to send a specific email asking it be canceled. No mention of my membership then moving to a month to month basis versus another one year contract. I called and spoke to someone on the phone, all they did was speak in circles. Clearly a shady business who prioritizes money. I'm not the only one that feels this way either, read the other one star reviews. I am still very pissed about this. This is not how you conduct a business. Instead of replying something publicly on here like you did with the other one star reviews, how about doing the right thing by honoring what you told me and refund my $35. As a college student, $35 goes a long way.
Taylor, thank you for taking the time to share your concerns. I'm sorry to hear about the frustrations you've experienced regarding your membership and the recent charge. Our records indicate that the membership transitioned to a month-to-month basis after your contract ended, which is standard practice unless a cancellation request is received either in person or via standard mail. While I understand this may not be the outcome you were hoping for, unfortunately, our policy dost not allow us to issue refunds for this charge. Please be assured that your membership has been cancelled. Thank you again for your feedback. We value your membership and are here to assist with any future needs.
Positive experience: Love this gym the owners are great they take good care of the place Only thing I say is the gym pads on the equipment need some repairs..always getting some crusty pad under my arm or butt.
Thank you for your positive feedback! We're glad to hear you love the gym and appreciate the care we put into maintaining it. We'll take note of your comment regarding the equipment pads and address the issue promptly. Thank you again for your input!
Positive experience: Is there any way we could use the outside area with machines on the side of the building while you’re closed due to the pool room fire? I was told it’s a liability but you have cameras, and could also have one employee supervise the area? Closing completely and not taking advantage of the outside area is disappointing
Thank you for your 4-star review and for your feedback regarding the temporary closure of our main club. John, we made every effort to provide group fitness classes outside under the pavilion to ensure our members could continue their workouts. Additionally, many members found that having access to both of our satellite clubs during this time was very beneficial. Regarding the use of the outside workout area, safety and liability are our top priorities. While we understand your disappointment, we had to adhere to strict safety protocols. Nevertheless, we are extremely grateful to have the opportunity to welcome you and all of our members back to our main club.
Fantastic experience: I always recommend Old Town Gym. It's a nice place. But what really keeps me coming back in particular is Andrea's Zumba class. It's my main reason for staying a member. It's more than just a class for me. I look forward to it always and I schedule my life around it! I rarely miss it! I am glad Her Sunday class is back!
Thank you, Nicole, for taking the time to leave us a 5 star review. We appreciate the added value you've found in attending Andrea's class. Wishing you the best in health, OTG
Fantastic experience: Really nice staff, good equipment, everyone is friendly, and good smoothies.
Thank you Tyler for the 5-star review! We appreciate your support
Negative experience: 0 help over the phone, force you to come in to cancel. My billing has been wrong since I signed up. I've talked to office people and called. Super easy to sign up online and take your money. But need help or want to cancel. They don't care.
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with our cancellation process and billing issues. We understand how frustrating it must be to encounter difficulties with billing and cancellations. Please know that your concerns are important to us, and we are committed to resolving this for you promptly. To better assist you, please contact us directly at 989-686-4491 so we can address your specific situation and find a solution that meets your needs. We're here to help and want to ensure your experience with us is positive moving forward. Thank you for bringing this to our attention. We appreciate your patience and look forward to working with you to make things right.
Fantastic experience: Old Town is the best gym and community to be a part of hands down! I’ve met some great friends through being here. Andrea’s Zumba class is absolutely amazing! And so exciting she was able to bring back her Sunday class. She puts so much of her time and own money into making her class an absolute blast! Love, love, love all her lights and her energy! She makes it so easy for people to come and do their own thing without ever being judged! The smoothie bar is also a huge highlight at OTG. Andrea makes the best smoothies and even goes out of her way to make them for members late at night. Andrea does an amazing job running the gym at night and any time she is here she will stop whatever she is doing to help a member. She’s so friendly and goes above and beyond to help the gym and members. She’s also helped me out tremendously as well as other members here with all her knowledge and support. Anything fitness she’s got the answer to help with all of her knowledge!
Thank you so much for your 5 star review! We're thrilled to hear how much you enjoy being a part of the Old Town Gym community. We are delighted that Andrea’s Zumba classes and smoothies make such a positive impact on your experience. She puts a lot into ensuring that her classes continue to be a success. Your kind words about her dedication and support mean a lot to us.
Fantastic experience: Personal trainer Karen was the best investment I've made in my health in years! Excellent, clean equipment and a friendly, helpful atmosphere.
Thank you for taking the time to leave us a 5 - star review. We appreciate you sharing your feedback with us and we will be sure to share this feedback with Karen as well.
Fantastic experience: I am a newer member and I just finished up 10 sessions with Karen as my physical trainer . It was a great way to learn to use the equipment correctly and without injury. What a great experience! I would highly recommend Old Town Gym. Roland was very informative and our personal trainer, Karen was exceptional. She pushed us just the right amount and kept us laughing & motivated at each visit. The facilities are clean and well maintained. It is the friendliest gym around. The members are all very welcoming and so willing to help if they see you struggling with any machine set up. This has been well worth the money spent and it is so refreshing to see staff that seems so happy to be doing their job.
Mary, we appreciate you taking the time to share your experience with us. Karen is a truly an good asset to our team and we are certainty glade that you were able to work with her through our personal training services. As you continue to move forward on your health/fitness endeavors just know that we here for you.
Negative experience: I pay $44.99 a month for broken equipment at the pinconning location, always busy, and rude workers at the bay city old town. When I can go in to cancel my membership, I will and go to planet fitness!
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you've experienced during your time with us at Old Town Gym. Regarding the broken equipment at our Pinconning location, we understand how frustrating this can be, and we make it a point to ensure all our equipment is in optimal condition for our members. Furthermore, we are disappointed to hear about your encounters with our staff at the Bay City location. Providing exceptional customer service is a top priority for us, and we want all of our members to feel welcomed and valued during their visits. We truly value your membership and the opportunity to serve you. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Your satisfaction is our utmost priority. Thank you once again for bringing these concerns to our attention. We hope to have the opportunity to regain your trust and provide you with a positive experience in the future.
Positive experience: Staff is amazing. Facilities are reasonably clean. Fitness classes are on point. Sauna and hot tub are hot....so is the tanning booths!
Thank you for taking the time to leave us a review. Cassie, we appreciate your support and you sharing your experience with us.
Negative experience: Cannot get a call or email response back from these people. We signed up online with what we that was first month free, 34.99 monthly. Now they want $150 cancelation fee? For what? A month to month membership is all I asked for and signed up for.
Thank you for sharing your feedback. We truly value your input and apologize for any inconvenience you've experienced. At Old Town Gym, transparency and clear communication are paramount in our commitment to providing exceptional service. We understand your concerns regarding billing and cancellation. When members sign up online, they are provided with access to our agreement terms and conditions prior to submission, with the option to print a copy for their records. Additionally, we make copies of agreements readily available at all our locations for our members' convenience. We regret any confusion regarding your membership and the associated fees as we strive to provide top notch customer service. Arlene, we also appreciate your engagement with us over the past couple of months, and we encourage open communication to address any concerns or inquiries you may have had. Arlene, it's our hopes that during your multiple visits at our club over the last couple of months that you have enjoyed working out with us. Please feel free to reach out to us directly to discuss your specific situation further. We are committed to finding a resolution that satisfies both parties. Thank you for your understanding and continued support of Old Town Gym
Fantastic experience: I love it here. Lots of free weights and machines. Plus the staff is very friendly and they know how to make great smoothies.
James , we appreciate your feedback and thank you for sharing your experience with us.
Fantastic experience: Best place to work out. Friendly staff and members and everyone is willing to lend a hand. Wouldn’t go anywhere else.
Mike thank you for taking the time to leave us a 5 - star review. We are excited to hear of your wonderful experience and thank you for your continued support.
Fantastic experience: Enjoyed the pool locker rooms were clean generally a great gym so sad to hear about fire that started in sauna pool closed really miss it
Thank you for sharing your experience with us Jeff, we appreciate you being a member here.
Positive experience: Excellent staff and gym. Staff is willing to help with any questions you may have. It's never overly crowded, like other gyms in Bay City. The only downfall would be the teenage kids and their friends on the weekends. They take advantage of no staff during that time. Other than that it's a great place to work out.
Thank you for taking the time to leave us a 5- star rivew Thank you for taking the time to leave us a 5- star review Mike . We appreciate your support.
Fantastic experience: My favorite gym of all time. Amazing classes, a wide variety of equipment, and even comes with a sauna, pool, and tanner. So impressed with this place and the smoothies.
Thank you Jaccilynne for taking the time to leave us a 5- star review. We greatly appreciate your support and look forward to your continued health and fitness successes.
Fantastic experience: Awesome place! Love coming here to reach and further my fitness goals!
Thank you Mike for the 5-star review. We love having you here, keep up the good work.
Fantastic experience: The best place to be if you want to better yourself. Lots of equipment. It's an awesome environment.
Thank you, Nick, for taking the time to leave us a 5 - star review. We appreciate your support and look forward to your continued fitness success
Fantastic experience: I’ve worked out here on and off for 10 years, I love the equipment and I love that they’re getting more new stuff, would it be possible to move the adjustable abduction / adduction machine back into the leg room, it was very handy and a time saver to be able to do those and calves at the same time. I know you have the plate abduction / adduction machines just outside but they’re not as quick and easy as the old adjustable one that you just moved to the outside area. It’s used a lot in the mornings by myself and other members, thank you for your consideration
Ryan, we appreciate your taking the time to leave us a 5-star review. We also appreciate your business and for sharing your experience with us. It's our hopes that you along with our other members will continue to find added value in the consistent reinvestment of new equipment's at our club. Again, thank you for sharing your experience with us
Fantastic experience: I’ve been working out at old town gym for approximately five months now it’s a very good clean gym the staff is absolutely amazing! Roland is the absolute best, such a great a positive attitude and a laugh that brightens your day !
The key to achieving your goals is staying focused, and we are truly grateful for the opportunity to be a part of your health and fitness journey. Roland is a valuable asset to our team, and his friendly, infectious laugh resonates from afar. We appreciate that he finds joy in his role as Fitness Manager. Thank you, Landen, once again for sharing your experience with us.
Fantastic experience: They were very friendly and the protein drinks are fabulous…. A very spacious place to relax and workout
Thank you, Andrea, for leaving us a 5-star review. We appreciate you taking the time to share your experience with us.
Fantastic experience: Great variety of equipment for a sweat inducing workout. Awesome friendly staff.
Thank you so much for taking the time to leave us a 5-star review! John, we certainly appreciate your business and are delighted to receive such positive feedback regarding our staff.
Fantastic experience: This gym is amazing! Avree is one of the worlds best smoothie makers!!
Thanks, Eric, for taking the time to leave us a 5-star review.
Fantastic experience: Karen was so nice she had a bright smile and was super friendly as she asked how our work out was!
Thank you, sir we appreciate your support! I will be sure to let her know the impact her smile and friendly attitude makes.
Fantastic experience: Great gym, lots of different uses for anyone to get in a workout and the absolute best smoothie I’ve ever had was here made by Avree
Thanks Ryan, your support is greatly appreciated. Thank you for taking the time to share your feedback and for leaving us a 5-star review.
Fantastic experience: I love using Old Town for my workouts! And Today Avree was lovely helping me and making my smoothie. Thanks guys! Keep it up!
Thank you for leaving a 5-star review! we appreciate your business, and we are glad to hear that you enjoyed your smoothie.
Fantastic experience: Been going here a total of ten years now, love the atmosphere and the front desk is awesome! Avree is great at making smoothies, gotta try!
Thank you, Janelle, and just know that your loyalty as a member here is greatly appreciated. Keep up the great work and we are all cheering for your continued success. We look forward to watching you on the stage at Olympia!
Fantastic experience: This is a great neighborhood gym. Staff is very friendly and personal trainers are very knowledgeable. There is a lot of equipment and it is well maintained. I love the smoothy bar and Karen made me a very tasty smoothy today.
Karen, thank you so much for you 5-star review. It's feedback like this that helps to know that we are continuing to do our part when it comes to providing our members with a wonderful experience here at Old Town Gym. Thank you once again for sharing your feedback. And I will be sure to share your feedback with our personal training department. As well as let Karen know that you enjoyed the smoothie that she prepared for you.
Fantastic experience: Great gym and a great place to be. Janessa is nice and friendly…
Jaden, thank you for the 5-star review. We appreciate you taking the time to share your experience with us. Jenessa brings with her a very positive and outing attitude which has made having her on our team a wonderful asset.
Fantastic experience: Avree makes the best smoothies, come visit the old town gym!!
Thank you, Steve. We appreciate you taking the time to leave us a 5-star review. It appears that a lot of our members like the smoothies that Avree makes which is great to hear.
Fantastic experience: Once you get past the chlorine smell from the pool it’s probably the best gym you’ll ever be to with the added bonus of it having a pool
Believe you me if it wasn't for the good ole clean chlorine smells well we just may end up with some unwanted growing creatures in there. HAHAHA! jokes aside, we do appreciate you taking the time to leave us a 5-star review and we are glad to see that you are enjoying our amities.
Fantastic experience: Really nice gym, staff is very nice, really nice selection of weights and cardio along with abs machines
Thank you so much Breanna for taking the time to provide us with your feedback. Keep working towards your fitness goals and just let us know if you need anything.
Fantastic experience: Everyone is very nice and it feels like a second home where you can just let out all of your stress.
Kayla, we often get this as we pride ourselves on being a locally owned and operated business. At Old Town Gym we are one big ole family haha! Wishing you the best in health, Old Town Gym
Fantastic experience: I just started a membership with my son...I have really bad anxiety..I was very amazed at how comfortable I felt...first thing everyone is so kind .. second the amenities are unbeatable...I'm going to love this home away from home ❤️..I'd recommend old town gym to everyone..now for me to get into shape because I definitely need some help...oh I almost forgot yummy smoothies also...did i already say im going to love it ❤️
Now this is awesome. THANK YOU for sharing this with us. We are glade to hear that you feel comfortable here at our club. We certainly make it a point to create an environment/ atmosphere that is welcoming to all. As you know the best advertisement is word of mouth so having that said we appreciate you recommending us. As you continue working towards your goals don't hesitate to reach out to us to let us if you need any assistance. :- )
Fantastic experience: I travel all over the States and have been to different gyms. Good ones terrible ones. This one by far is the most comfortable gym because they treat you with a lot of positive vibes. The smoothies are so delicious, they have energy drinks and so much more. Since I am from Austin Texas I can't spend on monthly contracts. Most gyms don't have this. 1 day 10.00 dllrs 1 week they charge like 30.00 which I will gladly pay because it's worth it. Has a sauna and great people working and ready to help you. Congratulations to the owners and management keep treating people and welcoming them like you did to me. God bless
Thank you so much for the kind words. We have a rockstar staff and management team which has enabled us to consistently provide remarkable customer service as you have experienced. Abraham, thank you for the kind words but do you think you can send us some of the warm Texas weather back our way? haha! Again, thank you and we look forward to your visit again whenever you are back in Michigan.
Fantastic experience: Old town gym is hands down the best gym in bay county, the equipment is all taken care of and cleaned, the staff is extremely nice and open to help
Drew, we appreciate you buddy. You are a great young man, and we appreciate your support. I could not agree with you more when it comes to our staff, we have an awesome team. OTG
Fantastic experience: I don't want to give just a typical good review of this place. Yes everything is great. But this place I appreciate on so many levels. For the betterment of me on all levels across the board. I love that I'm not just a member of one, but have access to 3 gyms. Bay City Essexville, Pinconning. Pinny is where I spend the most time. People that run this place are great, Gabby is my homie, Austin Cameron Roland and the owner Ray. Great group of people who I appreciate more than they know.
Mike, thank you so much for sharing this feedback with us. The staff often talk about you and what a cool individual you are. If one thing is certain, it's that you are among a group of our most consistent members when it comes to working out consistently. Keep up the good work. OTG
Negative experience: The gym itself and staff are great but they need to put a higher age limit on 24hr access. Too many teenagers who have no courtesy or respect for others or the gym and you constantly have to pick up weights and put them away for them.
Hello Dakota, we appreciate you taking the time to share your thoughts and concerns. As a young adult yourself, we understand that you can relate to the excitement you felt when you joined our community last year. We have noticed that not all of our members are fully aware of proper gym etiquette. That's why we prioritize providing coaching and guidance whenever we have the opportunity. Dakota, we encourage you to take the initiative to have conversations with your peers when you notice them engaging in behaviors that are not considered good practices. By doing so, you can help alleviate some of the frustrations you mentioned. We believe that as a community, it's important for all our members to enjoy the numerous benefits of pursuing an active and healthier lifestyle. Once again, we thank you for bringing your concerns to our attention. We value your feedback as it helps us continually improve our services and ensure a positive experience for everyone at Old Town Gym.
Fantastic experience: Definitely worth the drive, they have the best staff. ❤️ love every second of this gym!!
Thank you very much for taking the time to provide your feedback. We are very happy to hear that you have found the drive to get to here worth it :- ) We have some of the best staff within the fitness industry that's for sure. Haley, we thank you for allowing us the opportunity to be a part of your fitness/healthy journey.
Fantastic experience: Went here 1time while traveling. VERY FRIENDLY STAFF AND MEMBERS. Lots of machines, clean locker rooms, great visit rate! We had a GREAT time! We are PF members in FL and always go there when traveling but had terrible experience trying to do 1 time visit at new local PF. Old Town Gym treated us like family! HIGHLY RECOMMEND!
Jayneen, you are definitely like family. Thank you for stopping by while you were in town. We truly believe that a good experience will keep people coming back. Therefore, we appreciate you taking the time to share this feedback with us. Keep focused on your goals and we will see you the next time you are in town, wishing you best in health O.T. G.
Fantastic experience: Absolutely love this place. There equipment is in excellent condition and their smoothies really hit the spot after a good workout. Staff is amazing and very welcoming. Best place around.
Justine thank you for the awesome review!!!
Fantastic experience: Beautiful facility, friendly staff, excellent options for workout stations and amenities, very clean, and all around the best gum I've seen in years!
Amy thank you for taking the time for a review.
Fantastic experience: Great place, staff are very knowledgeable and very helpful. Great amenities, awesome place absolutely love it
Thanks Rick for the 5 star stop by our party today 11/2
Fantastic experience: It's an excellent gym the employees there are always nice and always looking to help 10 out of 10 would recommend
Thank you for the awesome review hopefully you can make our 40th this Saturday..
Positive experience: They took money out of my account and are saying it's not showing in their systems but it is on my bank statement. Want to cancel membership due to it and they want to charge me a couple hundred.
Hopefully you stopped by club to get this takin care of.
Fantastic experience: Love this gym. No judgment zone, I feel comfortable. And all the staff are very nice and great customer service. Thank you
Welcome to the club glad to have you..
Fantastic experience: Unreal place!!! Amazing management! Sauna is the best in the Tri-city area! This is the place you want to be if you are training for sports. Played football at Saginaw Valley state for 5 years, going on to play at UMASS. They have everything you need to do to succeed at the D1 level! Will be back at the gym whenever I am in Michigan!
Wow, we certainly are appreciative of the fact that you took the time to share you feedback with us. Now, just be sure to send some tickets our way , wishing you best in your future endeavors, OTG
Fantastic experience: Really nice place! Laid back atmosphere, pool and hot tub! The sauna was fierce. I really enjoyed the treadmill. Lots of different machines to choose from. Cool little smoothie shop also
We always make it a point to welcome feedback from our members, so we thank you for taking the time to not only leave us feedback but a 5 star. Now, that's awesome and we are certainly glade that you enjoy our amenities .
Negative experience: (FYI- Delta College's gym was just renovated, and it can be cheaper to buy a membership there!) Their gym is fine, but the employees (and therefore I assume the owner) definitely aren't great. Just read through their condescending responses to others' low ratings and you'll get a sense of how they'll treat you after they start getting your money. And yes, like many others point out, their cancellation policy seems purposefully bad. You need to go in person to fill out a form that gives them 30 days notice to stop charging your account, and even if asked over the phone, they will harshly tell you they refuse to do it any other way. They're more than aware of how terrible their policy is, but because it helps them make a little more money, they refuse to change. They don't seem to care about anything more than your money and will just endlessly echo "Well you agreed to it when you signed up for it." Don't worry, I won't be making that mistake again, and I'll definitely be sharing my experience with others. Not to mention, Delta College's gym was just renovated, and it can be cheaper to buy a membership there, especially if you have another person in your house who goes to the gym as well! (If you actually want to do better, I'd suggest start trying to actually take some criticism from others instead of smugly replying like a defensive fool, especially with typos in your responses. "Cancel" isn't hard or long to spell.)
Hello there, let me start by saying that I appreciate you taking the time to write such a detailed review as it relates to your personal experience here at our club. Often times due to the fact that we have 3 clubs we don't have the time to have lengthy conversations as it relates to matters that often time can be easily resolved with quick efficient replies and or phone conversations. Old town Gym Clubs are among Nothern Michigan's best for top rated customer service experiences. Therefore, given the nature of your concerns I felt it most appropriate for me to take the time to personal address all of your concerns to ensure you that we take our customer service experiences to heart. We also make it a point to provide outstanding customer service experiences. As the business owner of Old Town Gym I spend a lot of time inside of all our clubs interacting with our members and I make myself available for the purposes of any questions, comments or concerns. Therefore, I am shocked that we have not had the opportunity to talk in person and or that you didn't feel comfortable enough to share your concerns in person with myself and or our staff. Nevertheless, as it relates to our cancellation policy I will again reiterate to you and to anyone who takes the time to read this that when it comes to cancelling a membership we have the following options available: 1) you can send a request to have your membership cancelled via mail and once the letter is received we will then process the request which is made effective 30 days from the time it was received for any membership that is in good standing. 2) you can fill out a cancellation form in person at our club and the cancellation is made effective on that same day as long as the membership is in good standings the request will then be processed and any invoice that is due within 30 days from the date of the cancellation request will be charged and all future invoices will be cancelled. It's my hopes that this will help to clear up any confusion. Another reason that we require ALL cancellations to provide a minimum of 30 days' notice is to ensure that we have adequate time to communicate with you the member and also our billing department to avoid any confusion as it relates to future charges. Additionally, keep in mind that you can refer back to your original fitness commitment contact with it as the cancellation policy is outlined twice, you will find it under the headings " renewal terms" and on the back of your fitness commitment under the headings "members right to cancel." Throughout your commentary I couldn't help but notice that you appeared to be a little disingenuous as it relates to your comment as us not wanting to change it because it provides us with a little bit more extra money. The reason we have been around for as long as we have and remind that while most small businesses closed and or had to consolidate during the last few years we have expanded. I cannot help but think that the reason we have been able to expand is because we have CONTINUED to put our members best interests first. Therefore, the reason we have these policies in place isn't because of monetary gains it is so that there is no confusion and that all of our staff members are speaking the same language as it relates to membership cancellations procedures and expectations. Furthermore, one of the things that most of our members have found to be of great benefit is the locations of our clubs. It's my hopes that with given your chosen future club location that you have taken into consideration the cost of travel and most importantly commute time. One of the many things that I remind my staff is that when it comes to pricing cheap isn't always the best option when you factor into other things such as your time. You know, for some reason there are still those people out there who would much rather save 50 cents but only to spend 100 later in repairs due to poor quality parts.
Fantastic experience: Staff was very helpful and courteous. Plenty of equipment so I didn't experience any waiting. Pool and hot tub were nice
Thank you for taking the time Liza for a review. welcome to our club!!
Fantastic experience: The place is fairly small but we'll be equipped. It's definitely worth your time. The layout and program format is similar to the lifetime fitness and LA fitness.
Thank you for the 5 star review..
Fantastic experience: Been coming to old Town Gym now for 2 years and enjoying all the equipment and sona pool, hot tub absolutely love ❤️ it.
Dalton gang thank you for your support and feedback!!
Fantastic experience: Staff is great, so helpful! The equipment is in excellent condition. Can't wait to go back and join in on a group class.
Thank you Sandy for your feedback and the 5 star review.
Positive experience: My only con is the contract. I wish we had never gotten involved in it. At the time, we were trying to support local and not go purple chain. We had unforseen life circumstances pop up which involved a physical move away from the area to maintain employment and there is no way out of this contract. We don't even live in the area anymore (3 hours away now) and nobody would "buy us out" or pay an astronomical fee which was the only two options we were told we could do. So we continue to be charged for a gym membership we cannot use. I was aware of the contract when i signed it so the "sorry you didn't understand" won't work here but I was just hoping for some understanding of the situation was all, we surely didn't anticipate having to uproot our life when we signed. The gym is very nice and we did really enjoy using it. Roland (if he's still there) was always phenomenal and so helpful everytime we came. I really appreciate that. The pool and hot tub are also a huge plus.
We appreciate you taking the time to leave transparent and authentic review. Aways know that we are only a phone call away and we will do everything we can to work with you to resolve any issues you may be experiencing with your membership terms etc. Give us a call or stop by the club. Also, I will let Roland know of your wonderful feedback as it is greatly appreciated.
Fantastic experience: Makayla was very nice and stayed over her shift to help me get registered for my membership. Very sweet girl❤️
Thanks for your feedback Margo and also the 5 star review
Fantastic experience: Great place to get healthy a lot of equipment to choose from added bonus is a pool area with a sauna at the bay city location. Its a very chill environment with people mostly exercising at there own pace but they have options if you wanted something in a group setting. Employees are very nice when you ask for help with figuring out new equipment and everyone in general is very friendly. Last but not least the smoothies they make taste awesome for having protein powder and you get a good size one for $5.
Thanky you Chelsea for the awesome review
Fantastic experience: I honestly felt so comfortable in this gym and they have so many different things to do!
Welcome to the club Yasmeen thanks for taking the time for the review
Fantastic experience: Ray was very helpful during my signing up process! The gym is very nice and clean
welcome to the club Deb
Fantastic experience: Ray was a great help setting us up with our new membership. Awesome gym!
Welcome to the club Dee thank you for the great review
Fantastic experience: Beautiful facility, friendly staff, great monthly rate for what you’re getting here! Makayla helped sign me up today and she was so sweet and helpful!
Janelle thank you for the 5 star review...
Fantastic experience: Bomb smoothies, even more bomb employees, the culture is super encouraging making it as competitive as you want to be without feeling pressured to go as hard as the people around you
Thank you for your feedback
Fantastic experience: Austin makes good smoothies, and if scary guys look at you, he’ll make sure you feel safe.
Thanks for your review Rachel
Fantastic experience: The best gym I have ever been to. Updated equipment, helpful staff, good smoothies, and a good environment. I’ve been here for years now and won’t ever switch.
thank you for the awesome review!!
Negative experience: Very outdated equipment. A lot of it has holes in the padding. Missing weights or incomplete sets for free weights. Missing certain weight sets for curl bars for months. There ab workout room is the size of a shoe box. Their cancellation process is a joke. They won’t let you do it over the phone it has to be in person and if you try to cancel within 30 days of your bill date they bill you for the upcoming month. Tried explaining to the manager that I hadn’t been in in over 30 days and he could’ve cared less. Wouldn’t recommend this gym to anyone unless you’re interested in fitness classes pretty sure that’s the only thing that keeps the doors open
Best club in pinconning sorry you didn't like it thanks for input,
Fantastic experience: I really like that they have “Fat Grip Dumbbells”, up to a 100#. Woot! What a difference in the feel, added a new level to my DB routines! Thanks
Fantastic experience: Pam, in Essexville is quite knowledgeable and informative as to how each machine works. Great customer skills.
Mary glad your liking our club in essexville Pam ROCKS..!!
Fantastic experience: I really like that they have “Fat Grip Dumbbells”, up to a 100#. Woot! What a difference in the feel, added a new level to my DB routines! Thanks
Glad to hear you like them thank you for the 5 star review!!
Negative experience: If you like your money I would never use this gym. We have been getting charged for a membership we haven't had since January 2021and every time my husband or I go in there to see what is going on they tell him he has to come back when a manager is available but we had a family member walk in there 5 minutes after we did and asked to get a membership and asked for the manager and one magically appeared. We also talked to some other people that have had membership and didn't renew and they said that they kept getting charged also and they had to cancel their bank cards and report it as fraud.
All of our staff can cxl your membership simply fill out form you get a copy that easy if you never filled one out you might want to asap
Fantastic experience: This is a nice gym and they have all the equipment that you need to get a workout done. They even have a nice pool and hot tub that you can use that is really nice. Also when I went here while my dad always worked out I would hang out with the owners kids and we would have lots of fun in the daycare area. It’s a nice place to take your kids if you want to get a workout and have someone watch your kids.
Jordan thank you for the awesome review my kids did have a blast hanging out with you guys for sure . Please note though childcare is not back open currently . good to hear from you!!
Fantastic experience: Plenty of machines available, clean, and there is a diverse population of people who attend and they all mind their own business. Nice atmosphere
Fantastic experience: Dana helped me out this morning and just a great worker to have there ! Awesome gym also !
Thank you Lea for the 5 star review!!Glad Dayna was able to help you out.
Fantastic experience: I have been going to Old Town gymOld Town for three months i started in march of this year i feel better now than i dod therr months ago thank you for helping me feel like i belong there
welcome Richard glad to have you as a member!! keep it up
Fantastic experience: This is the best gym I have ever joined! The price is good classes and tanning included! The staff is awesome as well! All the trainers are great, I worked with Jimmy and he gave me confidence and encouragement to do things I didn’t think I could. Roland will make you laugh and give you a workout that leaves you sweating and a size smaller lol! If you ever want to know about classes or get motivated to start you just have to meet Andrea she is your girl! Highly recommend this gym! The owner Ray is a nice guy too!
Thank you Amy for the awesome review!!
Fantastic experience: Beautiful facility, equipment, friendly knowledgeable staff and members, very clean, 24/7 access. Just joined as a member. Fitness assessment with your membership if that is interested to help you achieve your fitness goals.
Thank you Michelle for the awesome feedback welcome to our club!!
Fantastic experience: I enjoy this gym. Has everything you need and cleanliness seems to be a priority. Would recommend to anyone looking for a local gym to join.
Danielle thank you for your feedback!!
Positive experience: My husband and I really like the gym in Essexville, Michigan. It's quiet and not too busy. Much better than the main gym.
Negative experience: I'm going to try this place again and give it a second chance but I had a bad experience there. When I signed up for my family we asked about things that all ages could do and we're told that the kids could have 24 hr access to the pool that was the reason we joined. This was a selling point and in the contract also why I got my friends families to join. Then we were given restricted hrs and told that it was changing. We told the owner how we felt and the reason we joined but it was too bad for us and many of the families left including us. Now this was before covid. I haven't gone back since so I don't know the new rules but I have seen Facebook live streams showing kids and families swimming late into the evening. I'll be checking to see if things changed but my review reflects my contract of what was the things we could do, the rules we had to agree to and we never did anything that would violate those rules yet our contract was not honored.
Thanks for review this is Ray the owner come see me during the week 8/8 we can go over everything with you then.
Fantastic experience: I normally go to the one located in Essexville and the only thing bad is there’s no punching bag. But there are a lot of good things to get a full workout.
Thanks Haiden for the awesome review see what we can do for a bag on Eastside.
Fantastic experience: Old town gym has the warmest community and professional trainers at the ready every single day. I workout here consistently and never have an issue with staff or guests. I love the transparency and helpfulness from staff, especially Austin. He's kinda like my dad now.
Thanks for the awesome review!!
Fantastic experience: Love coming here 24hours Is convenient. Austin is super friendly and professional!
Fantastic experience: Old town gym is a wonderful gym for all people no matter what your interest may be, (such as bulking up, trimming away some fat, or just getting in some movement). The staff here are always friendly, especially Kayla, who always greets you coming in and tell you bye when your leaving and will anwser any questions that you may have during your workout.
keep up the hard work Davon
Fantastic experience: great gym, lots of machines to chose from. workers are very nice. employee named kayla in particular is very friendly, makes great smoothies, and is always open to answer any questions. she is great at her job!!
Thank you Sydnee for taking time to write a review.
Fantastic experience: Staff are always polite and courteous there smoothies are awesome and I always go to the pool and hot tub and have a good time as a guest on my wife's account. The owner is usually available there and I see people really enjoy talking to him. And they offer cleaner and staff clean the place really well too.
Thank you for your awesome review
Fantastic experience: Kayla has excellent customer service!! The gym is always nice and neat! They have all the equipment you need to get a good workout in!
Thanks Max for review
Fantastic experience: Good and fun environment. Staff is very friendly, Kayla is awesome. If you’re looking to ditch planet fitness for a more fun, flexible, and all around better environment I’d 100% recommend here.
Glad you found your match with us Mckenzie! Glad to have a member like yourself!
Fantastic experience: I love my local Old Town Gym, everyone is so friendly and helpful. They’ve got so many awesome amenities and are open 24/7! They’re staff members, especially Dayna always know me when I come in and can predict what I’ll need before I need it. I highly recommend!!
Thank you for the awesome review
Fantastic experience: i love this gym! by far the best i looked into. the first time i ever came here, Kayla offered a tour and got me hooked and is by far the nicest worker here. she is very professional and goes over everything and will explain it as many times as you want. overall the best experience every time i come here
Thank you for the awesome review
Fantastic experience: I just recently moved to Bay City from Florida and was looking for a gym in the area. After a tour, I knew this was the place for me. The staff is always so professional and accommodating. Kayla has especially been very helpful whether it be for tanning or a bomb smoothie. I highly recommend you become a member of Old Town Gym, you will feel like family.
Brandon it's feedback like this that helps us to better service our members. Thank you for taking the time to leave such a detailed review and we will be sure to share this feedback with all of our staff.
Fantastic experience: I’ve been going here for awhile and it’s a great gym! The staff is very friendly and helpful, especially Kayla. Also she makes great smoothies!
Thanks for the awesome review
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