exhale® Battery Wharf

Fantastic experience: I had the best afternoon here!! I got an amazing CBD massage and loved relaxing in the hammam afterwards. I left feeling completely relaxed, I will definitely be back!

Fantastic experience: Such a beautiful, and clean establishment. Staff and management super accommodating and friendly. Completely stress free from the moment you walk in, to the moment you walk out. Left me feeling like a million bucks!! Totally worth the investment. I will be returning very soon!

Negative experience: The facility itself and staff were fine but my experiene was not. I went on my actual birthday, and instead of a great birthday experience I was underwhelmed. There was construction going on outside the window for about 10-15 minutes straight (drilling, hammering, etc.) which was obviously distracting. After that subsided, the music started to go out. It sounded as if the speaker was blown as the music was crackly before it cut out altogether. Not a relaxing or an overall enjoyable experience. And while my masseuse was just fine, she didn't do anything special. My friend who I went with on the other hand didn't experience any noise, and her masseuse was phenomenal. I was left underhwlemed and a little jealous. Had we not had a promotion and purchased gift cards before hand at 30% off I would have asked for a discount for the lackluster experience.

Negative experience: 20% mandatory service included regardless of service. Sauna too cold. Need to be crystal clear on body parts you’d like massaged.

Negative experience: The worst hydrafacial I ever had and extremely rude staff!! Had a spa afternoon yesterday and really looked forward of getting nice hydrafacial. Had an apointment with Athena. First she didn’t even know I had booked hydrafacial and started doing regular facial with almost putting cleaning gel into my eyes, then I asked her so she had to go check what I actually booked ! Then rushed back with the hydrafacial machine, it was so uncomfortable, not relaxing at all. The hydrafacial itself was horrible, she missed so many spots, was extremely rushed, wasn’t even going to do my nose, I had to tell her! She thought that by giving me some more neck massage and mask at the end, all will be good but I came for proper hydrafacial !! When I went to pay, this extremely rude guy Tyler told me I have to tip her 20%, I didn’t agree, why should I tip someone 55$ if I wasn’t satisfied? Thats just ridiculous and extremely false !! He didn’t care that I was complaining, he said I can write a review if I’m not happy and smiled! Complete ripp off and unprofessional and rude staff! How is this even possible?? When I’m not satisfied customer and complain and he charges my card for something, a tip, I do not agree with! This is not ok!!

Negative experience: Do not go here. Absolute sham of a business, they will charge you for services you did not use because they could not fulfill the services and try to pin the blame on you. Dirty and dated spa. Terrible and incompetent front desk staff. Service providers are always late. They fight so hard for every dollar because clearly they are not doing well as a business. I would not be surprised to see this location be forced to close just as the other locations have.

Negative experience: DO NOT GO HERE. If it seems too good to be true, it probably is. At the end of summer there was a "lifestyle membership" promotion: $149/month for unlimited studio classes and one spa treatment per month. Seven reasons why you should never step foot in this spa: 1) The facility is dirty. The locker room sinks are filthy, the floors are always wet. I do not trust that the slippers are clean. Their women's room amenity offering is a bowl of used combs. 2) The facility is dated. Their idea of a quiet pre-treatment room is bulk almonds in a jar and dusty tea bags. There has been a "pardon our appearance we are undergoing a facelift" sign in the reception room for the entire four months I was a member. They do not invest in maintenance or upkeep. The lockers are out of order. The sauna is tiny and worn down. 3) The studio classes are over sold and crowded. Their idea of a luxurious members only spa night was amazon quality sheet masks and mats so close strangers are touching you during the work out. 4) The front desk staff do not care about their guests and it's obvious. They love to "pop you on hold" until you wither away and hang up. They will promise to follow up via email with issues to your account and then never do so. I witnessed a front desk person raise their voice at a member because she was standing too close to the back of the desk. 5) The technicians are always unapologetically several minutes late and it cuts into service time, and they do not make up for it at the end. This is reason enough to cancel any membership. 6) The real issue, the final straw for me: they do not have a single face mask in the entire spa. It's cold and flu season, I require my technicians to wear a mask. It's that simple. Despite having asked to have a note on my file, receiving confirmation via email when I began my membership, having discussed my needs with the facial tech Jill multiple times, and Jill agreeing to wear a mask (that I had to provide for her!) for the past three treatments, Jill was not comfortable wearing one on account of her “microdermabrasion” and I only found out once I was already set up and at the spa. She knows I require a mask and yet acts surprised every single time I request it, prioritizing her comfort over her client's wellbeing. By refusing once I was already at the spa and on the table, she created a moment of tension and did not value my time as a guest. I cancelled my membership immediately with a person at the front desk named Tyler. However despite assuring me that he would email me a confirmation and have a paper trail, Tyler has yet to fulfil his obligations. 7) They will make cancelling your membership an absolute headache. It takes 30 days to cancel which means you will be charged for services you did not use, in my case two months worth of membership fees. Tyler told me he would waive it taking into account their indiscretions. Unless this is sorted out immediately, I will have a dispute with them totalling nearly $300.00. I have emailed and called trying to resolve this before writing a bad review, I wanted to give them the opportunity to make it right, but they are ignoring my emails and dodging my calls claiming they are in "meetings". This establishment is an embarrassment. I see they respond to reviews so cue the phone coincidentally ringing in 3...2...1...

Fantastic experience: great facility! i went with 3 friends and received a tranquility massage. tried the sauna rooms and stayed in the zen lounge. they allowed us to bring drinks and snacks and even provided with cups, plates, and a champagne with ice holder.

Fantastic experience: I came in for an eye brow wax and tint with Jill. She looked listened to want I wanted asked questions and gave an amazing service. Super talented esthetician!! I’ll be back for a facial next!

Negative experience: Last week I had the most bizarre spa experience of my life at Exhale Battery Wharf. I was a member of Exhale BW 8+ years ago and loved it there. I made a spa appointment for my birthday this year and upon arrival was told the masseuse no longer worked at Exhale and they had no appointment for me. However, I had gotten multiple email confirmations leading up to the appointment, including the night before. I showed this to the new spa “director”. He basically stared at me dumb founded, admitted it was an error on their end but told me there was nothing they could do for me, and did not offer any future reparations. He did say they would email me a gift card, but after a week nothing ever came. I will never be back, and I highly caution against the current management team’s reliability. There are too many wonderful places to go to waste your time and money at Exhale Battery Wharf. I ended up having a lovely afternoon at Bella Sante on Newbury St.

Fantastic experience: Great massage. Extraordinary attention to detail. The spa itself could have more to do. They only have 2 saunas and the rooms for massage/facial.

Fantastic experience: Wow I would give 6 star if I could. I had facial with Angela (?) a classy older European lady, and it was the best facial I’ve ever had. So attentive, so gentle calm relaxing. My skin looked and felt amazing. She educated me, and gave me some very inexpensive(!!) recommendations for my skincare regimen. I had booked the facial on ClassPass, and two other spas cancelled/rescheduled with no explanation. Finally I booked at exhale, and called to confirm the appointment, and I am so glad I ended up here. First of all, it is much nicer and more amenities than spas in newbury street&back bag. The front desk staff were also so helpful with tour info and services. and not rude or anything. Very refreshing. Definitely a place to spend some time to unwind in the sauna or hamam afterwards.

Fantastic experience: had the best experience here! as soon as I entered the establishment I was greeted by the kindest desk staff who helped me understand the various experience options exhale provides. as well, the staff there is amazing!

Fantastic experience: I came in a couple of days ago for a facial and the employees were all so kind! My skin has never felt better, definitely the best facial I’ve gotten. Alyssa at the front desk was especially sweet and helpful! I’ll definitely be booking here again.

Fantastic experience: Was recommended by a friend. Got a massage and facial that was great. Front desk staff were very friendly and helpful. Will definitely be returning.

Fantastic experience: I had my first facial here at age 53! I loved it so much. I’ve already been back for my second! Exhale is so inviting and welcoming when I first got there. The front desk staff is the best! They take the time and the tour they give us so amazing! Everyone there’s willing to go above and beyond to make me feel comfortable. I am a customer for life!

Fantastic experience: I had an outstanding experience at the spa! The facial was incredibly refreshing and left my skin glowing. The aesthetician was professional and attentive, addressing all my skincare concerns. Additionally, the front desk girl was exceptionally friendly and welcoming, setting the tone for a perfect visit. Highly recommend this place for top-notch service and a relaxing atmosphere

Fantastic experience: I had one the best facials of my life here! When I walked in the desk staff was so sweet and genuine which I really appreciated before starting the facial. The building is so beautiful and I am already booking my next facial!

Fantastic experience: Went in and experienced an amazing massage! Great service at the front desk very helpful provided me with excellent check out service. Such a clean space. Also went in to enjoy a yoga class it was very peaceful and relaxing but also a great workout. The inside was beautiful and I definitely recommend checking out the hammam, I did it both times after my yoga class once, and after my massage. Better than a sauna, love the cool refreshing face towels they provide. The blonde lady at the front desk even went in to provide me a tour of the spa prior to signing up for my membership!

Negative experience: Great spa however the membership is a scam and they make it basically impossible for you to cancel

Negative experience: The spa is great, however, the membership is a scam and they basically make it impossible for you to cancel. It's terrible customer service

Fantastic experience: Jackie and Alyssa were amazing! The vibe was chill and peaceful, and we def are going to go back! Def recommend the membership.

Positive experience: Great spa but mandatory $44 tip! ️ I recently booked a few sessions with Exhale spa. The spa itself is very nice, with a serene and welcoming atmosphere. The therapist was professional and attentive. She conducted an assessment and tailored the treatment accordingly. However, I was taken aback by the mandatory $44 tip added on top of the already substantial cost of the spa! While I appreciate good service and am happy to tip, the mandatory nature of it felt a bit excessive and unexpected. What's worse is when I returned for another session the next month, I found they had saved my credit card on file without my permission!

Negative experience: UPDATE - Management reached out to me and comped me a therapy session. Cassandra was very good! She did a deep tissue massage (not painful) and I am happy with her work. I got up off her table walking better! I truly wish I could’ve given her the $44 tip!! My faith has been restore in Exhale. June 28, 2024, I had a massage with Nick and a pedicure with Lina. Lina was great - if I had only received the pedicure - it would be 5 stars! Now, Nick (who was nice and professional) knew to do the amenities (applied the heated neck brace and warm eye compress), but did not know how to massage! When he first started he asked if the pressure was good and it was. But the pressure became lighter and lighter! He seem scared or nervous? I felt it - he wasn't confident. Even his left arm/hand shook from time to time! It was like an old lady trying to rub me! Even using his forearm/elbow felt like a slick piece of paper going across my back! I hated when he used his forearm! I got the Flow Massage because it's suppose to be medium pressure and not a painful deep tissue massage! I asked for a male therapist as their hands are normally large and can apply pressure. Not Nick! I was upset I had to tip him $44.00 - are you crazy? Lina was good and deserved her tip! Nick did not deserve his at all! I felt cheated. The receptionist was nice, but stayed away from her desk for a good 5-7 minutes. When I arrived, she showed me the locker room, etc. - took about 2-3 minutes tops. Upon checking out, she took a new client in the back and I waited, and then we waited and waited as the lounge area was filling up. There was a line when she returned to the desk. I was the first in line and didn't feel comfortable going through all the specifics about Nick in front of everyone. I let her know that I wasn't happy with the massage and she checked me out. I left, saw the tip and returned to the front desk and waited till everyone was gone before being specific about Nick and how I was displeased with the mandatory tip. She said someone would get back to me - and no one did. I'm not sure about Exhale.

Negative experience: I’ve been a member of this spa for over 5 years. It used to be stellar. Their customer service is horrid now. I call weekly to try to book and their phone line is always down. No call backs no email answered. I had to call exhale spa in another state to get ahold of them to call me back. Unfortunate cause the services are next level. Best massages and facials ever but good luck getting through to them to book.

Fantastic experience: Great experience

Negative experience: Class cancelled immediately prior to start time, which I found out while checking in. They don’t seem to respect your time here—some advance warning would be nice to avoid unnecessary travel.

Negative experience: It’s a bummer that one negative experience can change your opinions on a place that you’ve enjoyed going to. After getting several spa treatments at exhale they told me I should really become a member where you get a discounted service each month after automatically being charged $189 each month for your service. I forgot the first month and then when I was charged again called to schedule my service and was hoping to use the last credit I had too on a different service. apparently, the service just expires if you forget and you lose your $189 payment. the woman I was talking to told me to call back when the manager was in so I did and told her I didn’t feel the membership was sufficiently explained to me so I could I have an exception this once now that I understand and she was incredibly rude and had a rude tone and told me “being told I have a service to use each month is sufficient.” But there was no caveat to make sure you use the service or you’ll be charged again and they just will continue taking your money. Really disappointed because I’ve enjoyed this spa several times over the years but feel like I just got scammed and was treated really poorly despite being a repeat customer over the years.

Fantastic experience: This review is specifically for facials. I have tried several places in boston and exhale is in my opinion the one with the best products and technicians. It is also on the more expensive side but I’m always happy with the result.

Fantastic experience: Amazing spa, went for a massage and stayed to relax on their haman room and sauna

Fantastic experience: Excellent ambiance and great spa services

Positive experience: Jackie was very professional and gave a great Massage. I think you could use more signage. I did not know there were 2 locker rooms. I opened several lockers looking for my locker, which was in another room all together. I could not locate my stuff. The cleaning lady showed me to the second room with lockers. It all looks the same, especially for a first time visitor.

Fantastic experience: Amazing atmosphere and even more amazing staff & services!!!

Fantastic experience: Excellent experience :) Alexa is a magician!!

Fantastic experience: Brittany went way beyond her job description to help settle a problem I encountered ordering a gift card. I could not get the corporate office nor my credit card company to help me for 5 straight days, but Brittany fixed the problem during a phone call on 3/30/24. She showed unusual professional ability and identity.

Negative experience: Obnoxious manager would not provide a proper invoice so I can claim my therapy to insurance. Also I never received a response from info @ email about my request for a proper invoice

Fantastic experience: I had a wonderful experience at Exhale. I received a deep tissue massage from Cassandra and it was just amazing. Perfect in every way. After the treatment she brought me some cold water and escorted me to the Hammam. Very friendly staff, clean bathrooms and sauna.

Negative experience: Gnats in shower, quiet room was very loud with women chatting, sauna fits 4 people max without lying down, and the other amentity was out of order. Wasn’t worth $200

Negative experience: Massage was good, no complaints about the quality BUT, it started 10 mins after the hour and I didn’t get the time back at the end. I arrived 20 mins before the hour and was told to wait in the reception area where my therapist showed up 1 min after the hour with pleasantries and small talk. By the time we finished talking about my problem areas, I changed clothes and she came back, 10 mins evaporated. I consider these tactics equivalent to cheating or “gaming the system”. A massage should start on the hour, not a minute later. Therapists should know ahead of time what each customer’s troubles are from an online questionnaire and customers should walk into the rooms well ahead of a session to get ready. None of this is happening and Exhale is happy to let their therapists cheat while levying a 20% mandatory tip on customers at checkout

Fantastic experience: I always have the best experience at Exhale! They’re my go-to for everything, whether it’s corporate booking with a large group, or a much needed day of self-care. The Exhale team at Battery Wharf is professional and extremely friendly, they are always super accommodating and ready to work with you. I won’t go anywhere else!

Fantastic experience: One morning I was really in need of information about this Spa. All my friends talk about it, I saw the reviews and called Exhale Spa in Boston. I spoke to a woman named Leybie she was so kind and sweet over the phone letting me know the kind of services they provide at exhale and the memberships.Very friendly I told her I would give her a call back and schedule a day for a tour as well. We need more customer services like this.Thank you so much leybie.

Fantastic experience: My girls and I had the most amazing massages and relaxing day at Exhale. Thank you

Fantastic experience: Love Valerie’s massage. Just the right pressure and movement of her hands.

Negative experience: Unfortunately I think this spa isn’t great. We had a girls weekend and we booked 4 appointments. Our Uber got a little lost so we got there a few minutes late. We checked in and not one person said a word to us about getting there early or maybe moving quickly so that we can get to our spot treatment. We changed and went into the waiting area and all four of our spa associates were waiting for us. The place was empty. We went into our spa appointments, and they ended exactly at The 50 minute mark that would have been the end if we weren’t late Essentially, we ended up with about a 35 minute massage. The massages were OK and seen with the facials. There were numerous. Associates just waiting around not doing anything so it wasn’t like they couldn’t go an extra five minutes. Very disappointed when I told the front desk they just said yeah we go to the 50 minute mark and that’s it based on your appointment. I know we were a few minutes late. I would’ve expected an extra five minutes past the time and that would have been fine. We’ve all been numerous spas, so it’s not like we haven’t had experience. I wouldn’t recommend this spot to anyone in the future at this point. Boston is a huge city with lots of spas in the next time we visit we’ll visit a different spa.

Fantastic experience: Andrea was incredible! 10/10 recommend

Positive experience: First time at a spa so I was a bit nervous and didn't know what to expect. Probably wont be going back to such a fancy place in the future. I felt very out of place. I was lead to the Quiet Area, which by the way is mot really that quiet, so hard to get into a relaxed state of mind. I got a pedicure first and when I was brought to the nail tech, they asked her if she was ready and she stated " not really". Not exactly what ya wanna hear. The deep tissue massage was amazing and the masseuse was great.

Fantastic experience: This place is wonderful! Such an experience! Going back at the end of the month!

Fantastic experience: Great experience, excellent service and message

Negative experience: Our group of four went to Exhale during the holidays for a reset. We had late appointments which we were on time for, but my massage seemed a little rushed. The therapist I had was not consistent with the massage as far as technique. She even checked her phone a few times during the massage. One other person in our party only received a facial and stated that her person chewed gum throughout the facial. The other two massages were ok. The quiet area with the water/tea needed tidying up and a majority of the lockers were broken. Just wasn’t the Exhale experience that I was used to. I will not return.

Fantastic experience: Tracey was amazing! I felt so relaxed and comfortable during my Revive Facial and my skin feels amazing.

Negative experience: I was a member of this spa for a while and it used to be great but the service has gone so down hill - don’t waste your money here, they don’t treat loyal customers or their staff well. Some recent incidents: 1) Cancelled a couples massage I booked as a Christmas gift as we were walking to the spa because they never rebooked one of us after an employee left (weeks earlier). Ruined the day I had planned as a gift and also took money away from my therapist who no longer had a client that day. I asked for a refund for the gift card I had purchased for these services and they refused. 2) went in with a friend for massages and my friends therapist she specifically booked accidentally took the wrong person in the waiting room. No one noticed for a while so when she did get a therapist it wasn’t the one she booked and it was less time because they were late. When we talked to the employees at the front desk they offered no discount or apology and suggested we don’t leave a tip for their therapist if we weren’t happy - it wasn’t at all her fault, she stepped in to help in a bad situation and they suggested we not pay her for their mistake. 3) I was a loyal member for years and had never missed an appointment. I called the day of a massage in August because my dog needed emergency surgery and I couldn’t make the appointment. They refused to waive the cancellation fee despite my situation or loyalty. In fact, they tried to charge me a cancellation of the full price that my massage would have been PLUS I lost my monthly credit as a credit. Skip it, there are way better spas in Boston.

Positive experience: I was a little upset because they don’t start counting the 50 min massage from the time we are ready to start. So there was some delays in setting up the room and that was deducted from my massage time. I don’t think that’s fair.

Fantastic experience: Suzanna was amazing and, hands down, the most talented massage therapist I have ever had. The staff was cordial, the facilities were immaculate, and the experience was outstanding.

Fantastic experience: Amazing place. I love massages by Suzanna! Highly recommend.

Fantastic experience: Wonderful massage. Worth the money! I loved relaxing in the sauna afterward. They take great care of you. I left feeling like a million bucks for a couple of days. I would definitely go back. Thank you, exhale spa. : )

Fantastic experience: I highly recommend Cassandra's yoga class. She is knowledgeable about the practice, leads a beautiful flow, and radiates a peaceful, light, energy. Today, we worked on spinal twists, and did a fish pose in which I felt all of my stress release from my body for the first time in years. You will leave feeling empowered, connected to your body and breath, and aware of the present moment.

Fantastic experience: This spa is wonderful. Once inside, you are guided on a tour of the facilities that you can use. If you live in the area (which I wish I did) you can belong to the spa and use the steam rooms and other amenities with your membership. I arrived from traveling all day and went right to my massage, but afterwards spent time in the hammam and the sauna and if i'd had a little extra time would have really taken in all of what they offer. They're also very good at what they do with great attention to your body.

Negative experience: Nice amenities and great massage, but the price is outrageous for a 50 min massage. $250 for a massage is a joke, even if you use the hot room to lay down or the sauna. I highly recommend to go elsewhere as you get better value for the money. Huge ripoff. I gave two stars due to parking situation in North end and the price.

Fantastic experience: If you have the time and means, this is a can’t miss establishment. As someone with a physically demanding position, I was so appreciative of the deep tissue massage that I had from the staff at Exhale. The facility is magnificent, clean, and beautiful. I can’t wait to go back!

Negative experience: Did not have a great experience here. - Globs of hair in the women's shower stall. - The sauna on the men's side was not turned on - so was not hot and therefore not usable. - Very expensive massage for what it was - $360 for an 80 min massage. - The therapist also asked me if I would like CBD oil/cream added for $50 - I said yes. But then the spa added an additional $10 charge to it for tip!! I did not think that was appropriate. - The worst part was that both my husband and my massages were supposed to be deep tissue massages. Mine was fine - but my husbands was NOT deep tissue. In fact - not sure what she did to him - but he left more tight then when he arrived. He could barely stand up and walk - and was in a lot of pain! - We will not be returning.

Fantastic experience: Had an amazing massage with Lorraine. Laying in the sauna afterwards was a terrific way to end the experience.

Positive experience: Great masseuse. Scary empty place. Got lost in the endless hallways of empty treatment rooms

Negative experience: My first time at Exhale, I went to their yoga class and loved it! The sauna inside the locker room was a plus! I also forgot my iwatch and the staff member was nice enough to answer the phone, go look for it and wrap it up for me safely to pick up. The 2 stars is for my 2nd visit which got me really disappointed. I booked the “lux pedicure” which was nothing close to lux for a price tag of 104$+20% tip. I’ve been to many places in Boston where you pay that price for a gel pedi /mani and an experience that’s actually “luxurious”. First, my assigned staff member was nice and polite but the technique used was less than basic and outdated. I think it’s not hygienic to poke customers with your nail in order to wipe excess nail polish, and she used a wooden stick to clean around the edges! I mean what happened to simply using a small brush which doesn’t injure the toes and does a neater job. I came home with injured toes unfortunately and now I have to figure out how to avoid an infection. The experience only included a hot wax wrap and a scrub after the feet Jacuzzi. The nail polish application wasn’t tidy and it ended up smudging before I got home. Not to mention how underwhelming the nails space looked.. it didn’t reflect how nice the other spaces were which makes me think that this facility doesn’t provide nails services as their main focus. The wooden floor had some actual holes.. and the whole nails area looked not “spa” like. I wasn’t able to relax compared to the other spaces. As a customer paying that amount for a pedi, I’m expecting a zen space with a relaxing atmosphere, Being offered water, a warm pack for my shoulders, at least 2-3 sets of foot scrubs and treatments, plus a warm towel wrap to end it up. Also, actually providing a station to dry off nails before leaving, other than the useless fan..these are few examples that actually exists in places I usually go to in the Boston area for literally half the price (another reason why you should skip this and supporting local businesses who actually care to customise their experience) . I might come back for the yoga (shoutout to the nice instructors) , but this place lost me as a spa customer.

Fantastic experience: I am so impressed with the staff at Exhale Spa. I visited Exhale to unwind with a massage and facial to start my summer off right. I was greeted by friendly, helpful professionals the moment I walked in the door. My service providers could not have been nicer and more communicative in terms of what my needs were and how they could go about meeting them. The atmosphere was relaxing, the massage pressure perfect and I was introduced to the Hydra Facial. which I opted for. It was the best facial I have ever received! King checked me out and he was gracious, professional and kind. Exhale made today a very special day from start to finish. Having been to many top notch spas in my day, I would highly recommend booking at Exhale. You will not be disappointed!

Fantastic experience: Good massage

Fantastic experience: Lorraine was excellent and I would highly recommend!

Negative experience: this spa forces a 20 % gratuity which i find incredibly overreaching. its not costumers obligation to pay the massage therapist, its the spas responsibility. putting it onto the costumer is not acceptable. also making this a "cashless" spa brings serious implications for encouraging a "cashless society" were every single transaction is monitored by our banking institutions. this is against the fabric of a free america that is sadly disappointing in physical currency due to establishments like this one. for this reason, i will not promote nor return to this spa until both policies are changed.

Fantastic experience: They’re amazing..staff is lovely & friendly. Once spent multiple calls trying to accommodate both my girls at once by shifting things & making it happen for us! My daughter had a facial recently & was mightily educated about her skin & my other daughter gets a regular lash lift because she doesn’t wear makeup but likes the boost. I’m just mom moseying around with my tea enjoying the solace and serenity of the space..great for moms & daughters.. we’ve had many of whispers in the quiet room there. Very special, well run.

Fantastic experience: Peaceful spa with all amenities on-site including a sauna & showers. Lovely lash tint & facial by Dina!

Positive experience: I stayed at the battery wharf hotel for my boyfriends birthday. The wharf was great. Lovely place. Lovely staff from reception desk to valet. And i booked treatments for his special day. Be warned, if you book a spa treatment be very aware that they will suggestive upsell but not necessarily tell you its an upsale or add on. Example. I booked a facial and while i was in the facial room the esthetician recommended a facial based on my skin, however i assumed that the $190 cost of a facial was what the price was for the facial like any normal person. Especially because i have never had one before. She said “I recommend a hydrating facial” that will make your face glow. “Awesome” i said. Sounds good. Not knowing that she was upselling me. After the treatment she had me sign an upgrade sheet for the services she “added on” to my facial. I was a bit taken back. She was a real sweetheart but i feel it was a bit underhanded to not let me know the type of facial she was recommending for my skin would have cost extra, i just wanted a basic facial. I assume when the esthetician says “lets do a hydration glow facial” (or whatever the exact name was) it was just a standard cost. My $190 facial turned into a $315 dollar facial. The treatment was great, dont get me wrong, however how it was presented to me was, i feel, purposely deceiving. I paid the cost but it was a bit offputting. Coming from 25 years of sales background there is a certain standard to keep your client informed on what they are paying for, and not feel like they are being what we call “sharked” and informing the client before the service not after. A simple “the hydration facial will upgrade the cost $125, are you ok with that additional cost?” Would have been the correct way to handle that in my opinion.

Negative experience: The massage therapist was fantastic! However the front desk service was rather disappointing for all the money that is spent to enjoy a day at the spa.

Fantastic experience: Yoga with sandy is wonderful

Fantastic experience: I had the most relaxing, luxurious experience recently at Exhale Spa at Battery Wharf. I loved the warmth of the Hammam Room, and my massage and facial was one of the best I ve received. I love the spa robes, and welcoming treatment rooms. The staff was welcoming and delightful. I highly recommend booking a visit if you are in need of a stress relieving day. It’s in the most beautiful spot in Boston too.

Positive experience: Love this place but it gets busy on Saturdays which means the quiet spaces were loud.

Negative experience: Booked a full body massage and got just a facial After talking about how my massage should be done ‍♀️

Negative experience: This was the worst manicure I have ever gotten. Although my nail tech was nice, she destroyed my cuticles, leaving an open wound on my thumb just from being careless and over filing. She got polish on my hand and instead of using acetone to remove it, she filed my skin leaving another open wound. To make matters worse, they charged me the full cost and my polish was chipped two hours later. If you want a manicure I DO NOT recommend this spa.

Fantastic experience: Acupuncture with Lisa Bernazani has been wonderful! I felt better in the very first visit! Throughout 6 visits, my stress decreased, I started sleeping better and I had more energy. This is is the second time I've done acupuncture in my life and it's wonderful. It's like hitting the reset button from the inside out. Lisa is excellent! She made me feel so comfortable (I even fell asleep during one of my visits!) and she is very professional. I'm looking forward to having acupuncture with Lisa at Exhale again soon!

Fantastic experience: Great spa for fitness classes. They have a packed schedule with lots of yoga offerings and core fusion classes. The barre and bootcamp classes are an hour long and leave you drenched with sweat. Beautiful spa facilities as well and you can buy yoga clothes in their shop too. They have it all!

Fantastic experience: Core fusion classes - LOVE LOVE LOVE. The facilities are beautiful, much better than Back Bay. The teachers are great, incredibly talented, and very passionate about their line of work. The classes will absolutely kick your butt in the beginning, and somewhat kick your butt about three months after you religiously attend (I can finally make my way through all the thigh and seat work without stopping after three months). For traditional class, try Open. Tons of pushups, Sport. A cardio workout, Cardio. Maybe the hardest of all of them, Thighs and Gluts.

Fantastic experience: I love the upscale spa atmosphere of Exhale -- I am instantly relaxed once I walk into the dimly lit waiting room. Admittedly, I'm very picky when it comes to massages, but Nora and Suzanna are seriously the best. The spa services are definitely on the pricey side, so I would suggest waiting for a flash sale on Gilt or Rue La La! Also, if you sign up for their emails they tend to have frequent promotions. Check them out!

Fantastic experience: okay, let me first say that battery wharf just won best day spa in boston...so that is BIG news!! Learning this I had to go there myself to see what all of the buzz was about. I did the week of transformation (BEST DEAL!!) $30 for one week of unlimited classes and $25 off my 60 minute massage - sign me up, please!! So the nice girl behind the front desk told me that I needed to try a barre class. WOW. I was shaking and discovered muscles that I didn't even know that I had - probably because they were hurting so badly from never being used. I took 4 barre classes in my week - crushed it!- and I can already start to see the difference in my body! I cannot wait to see what more classes will do for me! I was told that I need to balance out the barre with some yoga and opted for the waterfront yoga on monday night. It is taught by Larisa, and it is the perfect start to my week! She is funny and really takes you away from any worries of your every day life. I will definitely be adding this monday night class to my practice!! Finally, I had a massage with Nora. She was amazing! She is a natural born healer. I have literally never felt so relaxed, and after all of those classes my muscles were in need of some work!! She put me into this trance, no seriously, I actually fell asleep!!! I will definitely be going back to battery wharf, I'm even weighing membership options!!!

Fantastic experience: The massage was so amazing and the staff was very friendly!!

Fantastic experience: My slice of heaven in Boston - the most amazing yoga experience! These yoga teachers (Sandy Klemmer, Haley Dawn, Scott Trippy) have changed my life. Plus the most relaxing shower, sauna, and hammam experience. I’ve been a member for over a year - coming 5 days a week for yoga classes. Was gatekeeping this place because it’s rarely packed, but can share now that I moved out of Boston. What to expect: 1) all the amenities of a spa (towels, robes, slippers, tea, water), clean showers (with shampoo, conditioner, body wash, lotion) 2) variety of yoga mats (jade or manduka) that are cleaned and rolled up for you after every use 3) the most kind and thoughtful yoga teachers that incorporate the mindfulness aspect, not just about doing hard poses. You are talked through every move with variations for beginners to advanced.

Fantastic experience: Best place for fitness classes such as yoga, Barre, Pilate, core fusion. Amazing spa with beautiful facilities. Get your Zen here !!

Negative experience: I have been a member here for years, but since 2021 this place has lost all customer service skills. I continue to come to see one woman for facials, but otherwise, I would not recommend this place. They have new completely ridiculous rules, and booking/front desk staff that is so under trained they cannot manage their needs. Today I was told that I couldn't reschedule my same day appointment for another time on the EXACT SAME DAY without a charge or manager approval. Most of the people who work here work somewhere else as well - visit them there. That will likely be my plan go forward. Have literally never left a Google review for any other company but I'm delayed in writing this review to be honest.

Fantastic experience: My slice of heaven in Boston - the most amazing yoga experience! These yoga teachers (Sandy Klemmer, Haley Dawn, Scott Trippy) have changed my life. Plus the most relaxing shower, sauna, and hammam experience. I’ve been a member for over a year - coming 5 days a week for yoga classes. Was gatekeeping this place because it’s rarely packed, but can share now that I moved out of Boston. What to expect: 1) all the amenities of a spa (towels, robes, slippers, tea, water), clean showers (with shampoo, conditioner, body wash, lotion) 2) variety of yoga mats (jade or manduka) that are cleaned and rolled up for you after every use 3) the most kind and thoughtful yoga teachers that incorporate the mindfulness aspect, not just about doing hard poses. You are talked through every move with variations for beginners to advanced.

Fantastic experience: Awesome instructors and classes, great and clean amenities, friendly and helpful staff! The fitness membership is amazing!

Fantastic experience: My favorite place to workout and relax after. You can find any type of classes that suit you. From relaxing to sweat drenching. Not to mention great changing room with all the little nick necks.

Positive experience: Basic spa services for luxury spa prices. I had a 90 minute massage that cost $275 ($330 with 20% tip that added automatically at check out). The massage therapist was very nice and personable and gave a good massage, however, it was very no frills. There was no calming start or ending, no customization of lotion or oil, no warm props used during the massage, not even anything covering your eyes when you’re face up. It felt just like what you’d expect from a massage envy or similar volume based spa. Their locker rooms are also bare bones just body wash and lotion are provided. It’s not bad it just isn’t what you’d expect for the prices they charge.

Fantastic experience: My favorite place to workout and relax after. You can find any type of classes that suit you. From relaxing to sweat drenching. Not to mention great changing room with all the little nick necks.

Negative experience: The services are good, but the lack of price transparency feels deceptive and add one can leading to doubling the cost of services

Fantastic experience: The place is very nice and clean. If you are looking for an awesome workout join Exhale and go to Cheryl’s barre classes. They are the best!! You will leave the gym feeling great! She teaches with passion and has been by far the beat barre teacher I have ever had.

Positive experience: Barre classes are great as well as the yoga. Outside yoga near the Boston Harbor is a summer treat.

Positive experience: The massage itself was fantastic! however the last thing i want when I’m paying a premium for a spa day is to to feel like I’m being upsold consistently. From the second I walked into the massage room, I was asked what oil I wanted to use (CBD or aroma therapy) and no mention of a cost difference between the 2. I asked which one is better, which is when I found out about the $45 upgrade fee for the CBD. Then upon leaving an amazing massage, the front desk asking me if i want some type of package. Everyone was nice, it just wasn’t what I was expecting — I expect that experience at a place like Massage Envy. I know it’s a business but just felt very strange to do in person, send me an email or something vs messing with my zen in the moment. In the end i wanted to try some place new but moving forward I’ll probably just continue to splurge at the Mandarin spa.

Fantastic experience: My favorite spa spot .. Being a member is best being able to get massages along w everything else all the time ..

Fantastic experience: When I lived in Boston, I came here regularly for invigorating classes & relaxing spa treatments Even after moving to the West Coast, I make a point to stop here for a quick workout & refresh in the LUXURIOUS locker room when I travel. The staff, the space, the classes, & the spa offerings are truly incomparable!

Fantastic experience: This place is pristine from the front desk staff to the estheticians! Highly highly recommend!!

Fantastic experience: This place is fantastic! The facility is beautiful and they have such great spa treatments.

Fantastic experience: Beautiful Spa took my girl here for her birthday

Fantastic experience: Great place and location! wonderful experience