Crunch Fitness - West Babylon

Negative experience: Starting from the Manager Genesse whatever her name is very rude I don’t know how someone can make her a manager being so disrespectful when they supposed to be nice to the customers, i canceled my membership due to a very dangerous situation with one of the members that followed me to my house and being weird and taking pictures and everything of myself and she did not care and I still was charge with every fee and next monthly payment and everything and before that I was told I was not going to be charge for the monthly payment but I still got charged with the annual fee and another monthly payment, i think because of the situation I should’ve gone a refund back and she said no, if I knew how many people doesn’t go to the gym and they don’t give them a refund. To end she was very nasty and did not provided a great customer service maybe because I’m Hispanic??? CRUNCH IN WEST BABYLON PLEASE DO BETTER !!!! So please don’t come to this gym at all there’s other gyms that are better and have great managers and would make you feel like you are safe and that you matter not like this gym that all they care about is your money and not you as a person

Fantastic experience: Nice gym people are friendly

Negative experience: Manager has terrible customer service. My family and I always come to this gym and never experienced an issue with our account appearing in the system. She refused to let us inside when we told her we wouldn’t pay $10 to a gym we had a membership at already. She didn’t even bother to help us resolve this issue. Even the other two workers tried to help more than she did. Horrible attitude overall.

Fantastic experience: Always clean and people usually respect the weight restacking! I highly recommend getting a session with their trainer Kevin whom I now use consistently. He’s extremely knowledgeable, pushes you outside of your comfort zone (safely), and I’ve already seen major changes with his weight training plans!

Positive experience: Nice place, clean. Customers drop weights on last set which is disturbing and damaging to machines. Customers fail to wear safe foot wear potentially dangerous. Otherwise well managed.

Fantastic experience: Janine was the best person to talk to! So informative

Negative experience: Terrible customer service!!! My wife was pregnant and attempted to freeze her account to which she thought it was frozen last year. She rejoined the gym just last month as she is now cleared to workout and Manager at this location is forcing her to pay a balance since an employee didn’t freeze the previous account. As my wife is on the phone trying to resolve the issue the Manager thought it was a good idea to hang up saying she’s not dealing with the issue!! Being in the fitness industry myself for 16 years this is a terrible job on Management which falls on Crunch Fitness!! Who would want to join a gym with a manager who doesn’t care to help out members especially being another female who was Pregnant and on bed rest!!! Do better!!!

Fantastic experience: Been going to Crunch for years now. The staff is friendly, the facility clean, and the price is right. I also sign up for private training sessions, as I need the motivation. Kevin is my trainer; I enjoy working with him - he knows his stuff and is friendly, supportive, and knows how much to push me without overdoing it.

Fantastic experience: Kevin is the best trainer, he is very knowledgeable, makes sure I am challenged and makes sure my form is perfect. Highly Recommend!!!

Fantastic experience: Kevin McKeown is an excellent, personal trainer with a positive attitude and great personality. He is very motivating and extremely patient and non judgmental. I always enjoy and look forward to my training sessions with him and I have achieved amazing results and will continue to do so.

Fantastic experience: Crunch is a great gym. The classes are great as well as the hours of operation. My trainer Kevin is terrific. He’s very knowledgeable and knows what I can handle. Highly recommend him!

Fantastic experience: Great gym!! Staff always welcoming and started training with Kevin last month ! Workouts are good, he is understanding of my disability and works with me. Thanks Kevin!

Fantastic experience: I've been a member at Crunch for many years but more recently started working with Kevin, a personal trainer. Kevin asks me what my goals are and what I feel comfortable working on each week. He takes the time to show me proper form and technique and more importantly how to slow down and not rush the sets. He is fun to work with and we always have great conversations. I highly recommend Kevin.

Fantastic experience: I’ve been a member of Crunch West Babylon for 4 years and love it. In January, I signed up for a Personal Training promotion and here I am 5 months later and still going. My trainer, Jack, is really great! He pushes me to do my best in a very supportive way. He is always sharing different strategies and techniques in cardio, lifting, and diet, to help me achieve my goals. Jack is the best!

Fantastic experience: Six months ago I decided to change it up from at-home workouts and go back to the gym. I ended up choosing Crunch Fitness, and I couldn't be happier with the experience. From the well-equipped facilities to the supportive atmosphere, this gym has everything you need to reach your fitness goals. But what truly sets it apart is the exceptional team of personal trainers, particularly Jack. Jack has trained both me and my husband and has goes above and beyond to ensure our success. He takes the time to educate on proper form, technique, and nutrition and empowers his clients to make healthier choices both inside and outside the gym. His holistic approach to fitness is truly inspiring and has made a significant impact on our overall well-being. Beyond his technical skills, Jack's enthusiasm and energy are contagious. Even on days when I didn't feel motivated, his positivity and encouragement inspired me to keep going. He created a supportive and uplifting environment that made every workout enjoyable!

Fantastic experience: I joined crunch recently and have been working with Jack as my trainer . I am very happy with the gym , the classes, instructors and especially Jack!

Fantastic experience: Been training at Crunch West Babylon since 2017. Gym and locker room are very clean and staff is really friendly and helpful. I have trained with several personal trainers over the years and have trained with Jack twice a week for the past six months and he's the best that I've worked with in a long time. Jack works really hard at getting me to reach my goals. He's professional, friendly and pushes me through some really tough sessions. Keep up the great work, Jack & the entire Crunch WB team!

Fantastic experience: Love this gym! Starting with the Front Desk, everyone is welcoming and super friendly! Class instructors are high quality! My trainer Jack is professional , caring and gets results! Highly recommend!

Fantastic experience: Love West Babylon Crunch! Went for years before Covid and just recently started going back. I have a treadmill and weights at home but it's nothing like working out at the gym with all of the equipment and personal training sessions. I got the free intro training session and never thought I would sign up but my personal trainer, KEVIN, is the BEST and has made a significant improvement in the different types of workouts that I do. Because of Kevin's support and encouragement, I am lifting heavier and definitely seeing a difference in the way my clothes fit and the way I feel. If you're looking to up your game in the gym, I highly recommend Kevin's personal training!!

Fantastic experience: Been a member for years now and I enjoy coming to Crunch! I love group fitness classes, especially Zumba! There’s plenty of equipment to use. Started personal training sessions with Tara and she is awesome! She really takes her time to explain the workouts and exercises to make sure you understand the proper form and movements.

Fantastic experience: It’s a little far but the atmosphere, cleanliness, and the fact that they have the best trainer- Tara, makes it worth it.

Negative experience: They "don't do" digital cancellation.

Positive experience: I used to really like this gym however a lot has changed. It’s still a decent gym however, Now occasionally see people doing more gymnastics in the middle of the gym, which is actually dangerous so I don’t know who would allow that.?? The spray bottles you used to wipe down the machines which should be enforced, some are broken or not even there or they’re empty. You used to see the staff walking around taking care of the place but now they all basically just congregate at the front desk hanging out talking and laughing. Hope it gets better. I’ll be looking for a new gym which there are plenty of.

Negative experience: I used to LOVE this gym now it became a mess. The staff used to be so friendly and nice now they won't even let me go into the bike room. Been going in there for years and no problems until Janine said she would provoke my membership if I went back in. This gym has lost its good staff. Would NOT recommend.

Negative experience: I used to LOVE this gym I have been going to this gym for 4 years. The management has recently switched to a woman named Janine, she has constantly been down my friends and I throat with policies we already know are in place. Today she threatened to take away my membership for me simply going into the bike room, which I didn’t even go into.

Negative experience: The parking lot is overcrowded and extremely dangerous there are many illegal nonsensical parking places created without regards to human safety. The two spaces near rt.109 west babylon as you coming from the South. The parking area dirty with rubbish strewn all over as if the place is not valued

Positive experience: Lots of equipment but the erg bike, rowing machines don't work, informed staff they don't even bother to fix. The floor is dirty and you see hair everywhere. The only reason I gave it a 3 rating was because there was lots of space to do floor exercises and the staff is nice.

Fantastic experience: Clean, organized with pleasant staff. I haven't taken any classes but the equipment is great!

Fantastic experience: I have been going to crunch since it opened. Though there have been many changes recently in the cardio equipment which frankly I wasn't happy about I decided to keep my membership. I have been using Jack as a trainer (when I can actually afford sessions lol ) which recently has been tough since the holidays were just here! Jack is amazing, wise beyond his years and knows how to get me to listen and workout which is no easy task! Lately I have rediscovered the classes and I have been truly enjoying them and I am loving the results I am getting. When I have money again I will be buying more sessions with Jack and until then I will be trying to catch any class I possibly can including Zumba! Considering I can't dance at all this is a huge step for me!!! I love it , I feel I non judged with my horrific dancing abilities and it's just so much fun and an amazing workout. Thank you Crunch, even though I'm still twisted about the cardio machines I love this gym again ⭐️♥️✅

Negative experience: I've been having countless bad experiences when It comes to interactions with people on a regular basis here but today really made me feel as if I was being discriminated against. I come to the gym on a consistent basis earlier than most people so that I can be out of everyone's way when I train and practice at the kickboxing bag located at the hiitzone, and the group fitness classroom when there are no classes taking place inside the classroom. I read all of the rules and regulations before I signed up for this location and I was apart of using my 3 day free trial. On my first day of my 3 day free trial here, the gym made me feel uncomfortable when it came to people giving me dirty looks but on the same day a person had an accident and fell near one of the areas that I worked out at ,everyone around the area also had care and concern to check to see if she was ok. I made a mistake in generalizing that impression to be the normal at this location in which it's not. Last night, I went onto the crunch fitness app to see the schedule for classes at this location to make sure that I don't intrude on the classes that will take place. I got here at opening and stretched for an hour to look at the time before i went to practice in the group classroom. The group instructor rudely said that the class still had 5 minutes left to use the class space and I politely stated the time that it was to the instructor. I'm aware of the rule that a person is not to be in the group fitness classroom 5 minutes prior to the scheduled class but I wasn't aware in all of the locations that I've been to on the island where that applies for after a class has been completed at the time. I was also under the impression that no one was in the group classroom because all of the light were off. After I explained that I was aware of all of the rules mentioned here, the group fitness instructor began to change the subject and claimed that it's "only for fridays". The group instructor was also unaware of what time it was when I entered the group fitness classroom. I come in early to try and have a positive attitude and to also stay out of everyone's way while I practice and train to Improve my physical and mental health. Experiences like this where I know I didn't make any mistakes discourages me from wanting to come back to this location. I'm aware that none of the fitness spaces are my own and I always share the same spaces that I'm at with everyone but i feel as if the same notion cannot be said for myself to others.

Fantastic experience: My go to gym

Fantastic experience: Excellent gym. They have a very good selection of equipments that are all well kept and clean. The dumbbells are always organized and they have a large range of weights, from 10lb to 120lb. Recently they bought new leg equipment, which adds beautifully to the existing equipment and the Olympic platforms. It’s the best gym in the town, hands down.

Negative experience: It used to be a good place, but now they just took away the daycare, to make it into a legroom very disappointed!!!

Negative experience: There has been word going around that they are Closing down their kid area. I have tried to talk to a manager multiple times, but have been ignored. There are many of us at the gym who utilize the child care service provided and they are going to shut it down without even giving us any timeframe warning.. they are extremely unprofessional, and refused to talk to their customers about the situation. When asked to speak to higher up because management is not available, we are told they have no way of contacting the owners. The owner does not know how to run a business. The owner does not care about the customers the owner does not care about inconveniencing all of the parents who is utilize the service..

Fantastic experience: I have been going here on and off for years! I love this gym. Always clean and has a lot of equipment to chose from. I’ve used the babysitting services which were great especially because that is a real barrier for parents to attend the gym. The classes are always great and challenging. The ONE thing that annoys me is people who hog the machines while they are on their phone for awhile. I get checking a text, taking a pic…but so many people sit on machines for a long time scrolling their phone. Get OFF the machine and go sit in the corner to scroll. There are people (like me) who just want to get in the gym and get their workout in and go. I don’t have time to wait for you to finish procrastinating on your phone….MOVE it! All else is great here

Fantastic experience: This is my spot. It's clean, filled with equipment and a great size.

Fantastic experience: Good gym. Trainer jack is the best there is.

Positive experience: Very. Cordial workers.

Positive experience: It's a gym, I go there and I can use treadmills and weight machines and don't have to wait.

Positive experience: No cell service signal inside and the wifi connection sucks and constantly disconnects. I love watching YouTube videos while working out so it is disappointing they have this issue. Parking lot is horribly tight. Your car will probably get dinged at some point. Anywho, the workout classes are so fun. They don’t check who pays for the classes so ANYONE can just walk in. I do wish they did check, what’s the point of paying extra every month for classes if anyone can just walk in… Nevertheless, I look forward to attending every week. Gym is clean. Staff at the front desk are nice sometimes I guess. Good gym overall.

Positive experience: Good gym. No real wait for equipment. Could use an update.

Fantastic experience: Signed up to join Crunch today which went very smooth, price reasonable for amount of equipment available. Been a long time since I've been a gym rat. I'm 68 and returned later in the day to start working out again and I felt no pressure from the other patrons and just went at my pace which will get more intense as I get back into it guaranteed.

Fantastic experience: Staff always friendly and helpful. Always nice to be greeted with a smile by Zion at the front desk. Trainer Jack is amazing very patient.

Fantastic experience: Great place to exercise.. the staff is very friendly and helpful. The gym is very clean .

Fantastic experience: Very nice atmosphere, equipment always clean and in good condition and plenty to choose from. And staff is very friendly and professional!

Negative experience: kinda weird how the personal trainers walked up to you and start talking to you. they try to get you to pay insane prices for their services when literally all im trying to do is workout. switched to planet fitness, better prices and i havent been harrassed there.

Fantastic experience: They have a place for anyone, a plan for any goal, everything is very flexible! I am extremely satisfied

Fantastic experience: The nutritional guidance and meal plans are easy to follow that are realistic and plenty of food. Everyone is extremely – REAL – supportive, FUN, KNOWLEDGEABLE and challenging.

Fantastic experience: I belong to a couple of gyms but this one happens to be one of my favorite. The gym is clean, has good equipment and the staff is very friendly. When I come to the gym in the evenings Jackie is always very friendly and makes me feel at home. Keep up the good work!

Positive experience: It’s ok. Nothing special. Btw why does that guy keep posting his gym selfies.hehehe

Fantastic experience: Good gym, recently updated. Clean.

Fantastic experience: This is by far the best gym that I have ever gone to. The trainers of the classes are so motivating and I am never bored of the workouts. I’ve never been more consistent with going than I have since I joined crunch. The price is unbeatable, I can bring a guest every single time and it is a great community to be around.

Fantastic experience: Great gym. Always clean and I loved training with Katie! Everyone is always so nice here!

Fantastic experience: Great gym for the price. Don't expect crazy amenities like a pool, but you'd pay 5x for that. The a/c works unlike my last gym.

Fantastic experience: Positive: Quality The place is clean and not overcrowded depending on when you go. The staff always greet you with a smile. And it’s cheap! It has the prices of Planet Fitness without the cheesiness and lack of weights of PF. This gym is a win win.

Fantastic experience: I've been going to crunch for at least four or five years now. It's usually kind of crowded after normal working hours (4-6pm), but if you don't expect that, I don't know what to tell you. Plenty of equipment, always clean, and the staff is good.

Fantastic experience: Great parking lot to just chill at before work

Fantastic experience: Go there every day. Staff are very friendly, and the gym is very clean

Negative experience: Is Crunch great? Yes. Is this location? Absolutely not. Staff is solid but I’ve been to 5 locations and this is the most outdated and crowded of the 5, shocked they get away with it by the franchisor. Really trying to milk it. Go to Massapequa instead it’s worth the drive.

Fantastic experience: Great gym!

Fantastic experience: nice clean gym at a fair price! so many machines to use.

Fantastic experience: Great gym - staff and clientele ✔️

Fantastic experience: Just a great, clean gym with an awesome staff.

Fantastic experience: So convenient

Positive experience: Two weeks of going every day, I like it here. It's clean and reasonably priced. They offer classes but I haven't gone to one yet, I'll update if I do. It's kinda a popular spot but I go super early and never have any trouble getting a machine to use.

Negative experience: The people are sweet for the most part but I worked with one of the trainers and they were pretty condescending. Made me uncomfortable.

Negative experience: There’s plenty of gyms open 24-7, early mornings, and late nights... despite the pandemic. Your Instagram clearly states M-F 4AM-11PM. It would be helpful to your guests and future guest if your information was stated correctly. There’s nothing more annoying then showing up ready to workout at 4:40am and being told you have to sit and wait.

Fantastic experience: Great gym, always clean, an best part no weights r ever on the floor. Staff is nice.

Fantastic experience: The place is clean and not overcrowded depending on when you go. The staff always greet you with a smile. And it’s cheap! It has the prices of Planet Fitness without the cheesiness and lack of weights of PF. This gym is a win win.

Fantastic experience: Awesome. They Breslau family is the best and they love the community. Love it seriously good people support Crunch before any other gyms. Awesome people owners that care about their workers. Enough said.

Fantastic experience: Omg the gym is wonderful, the owner doing an amazing job, taking your temps at the door, cleaning down the equipment. Disinfecting wipe by the buckets are all over the gym, management please keep is way love it, let's go Crunch

Fantastic experience: I can honestly say that I have tried most gyms on Long Island and Crunch Fitness is one of the best when it comes to equipement/price/members/cleanliness/classes. For a low rate you are given a state of the art gym with private rooms to stretch in, tanning beds, and so much more. If you are looking for a gym, I would highly recommend Crunch.

Fantastic experience: I've been a member at this gym since 2016 and enjoy every minute being a member. The staff there is amazing, they have great equipment. Since covid trainers have gone above and beyond to ensure members stay active. Shout out to my trainer Drew who continue to push us , you are the best. Thanks for all that you do. To every staff member who go extra mile, keep doing what you do. If you are looking for a gym head over to crunch West Babylon, you wont be disappointed.

Negative experience: *FYI: MOST OF THE PICS LISTED ARE NOT THIS LOCATION.* I came into this gym while on vacation. I use Crunch back home for deadlift and squat days due to the specific bars and racks. But this place? Extremely cramped space. No deadlift bars, no squat safety bar, no platforms. I even asked the front desk as i checked in if they had those specific itema and was told yes by one of the workers, so i stayed. Employees didn't even know what equipment they have. It was a serious disappointment from the Crunch I usually go to.

Fantastic experience: Limpio....

Negative experience: My son who is only 12 and has anxiety worked with the same trainer here for almost two years...they fired him, and are refusing to refund the remaining sessions my son had. Not only that, but they fail to understand that the essence of personal training is exactly that...very personal. Kyle Peterson, the training/fitness manager even told me that I shouldn’t be speaking for my son that it was his choice and I wasn’t giving his offer a chance. I mean, at 12, as his legal guardian I should be his voice. Susan Goldstein, the operations manager, is standing behind Kyle. Buyer Beware, if you love your trainer and he/she leaves, you will NEVER see your money back as they believe you’re paying for the gym not the personal connection you establish with your “personal” trainer. Kyle and Susan do not see the value in loyalty.

Fantastic experience: Awesome gym, clean, great staff and easy member services. Stopped billing during Covid shut down and has had all around great customer service throughout. Thanks Crunch Fitness

Fantastic experience: Froze my membership due to covid and they were really helpful on the phone, gyms have a reputation for being pushy and hard to cancel but they were very easy going

Fantastic experience: Clean and organized, you don't feel like it's at a smaller capacity. But I went at 6am your experience may varie.

Negative experience: Its actually "0" stars, not for your particular location but for the company as a whole. Crunch fitness has nerve to send people emails asking to back them up in reopening. Comparing themselves to a malls filtration system. It doesnt matter how many filtration systems a gym has. Its the fact that anyone whos on a machine or lifting weights or doing a zumba class is sweating!!! And they're moving around while working out. How are you actually going to contain that as the sweat flies on to the next person.

Fantastic experience: Awesome fitness center.. i am a member since more than 1.5 years.. all utilities are available, hygienic and friendly staff.. always feel comfortable being here.. 5stars..

Fantastic experience: Great local gym. Our family of six each have a membership. Wonderful, friendly staff. Well maintained. Highly recommend.

Fantastic experience: I usually go to the one in Bellmore but this one was clean and not crowded.

Fantastic experience: Crunch in West Bab is a great gym. The machines are clean along with the facility overall. I love using the room before PM classes begin, there's so much great equipment available. The staff, especially Vanessa and Jackie, are always friendly and willing to help. They have been so kind and welcoming each night that I come in to work out!

Fantastic experience: This is my local gym. Been going there for about 6 years. My prior place was mismanaged and in need for repair. This is a huge step up in quality. There is always sufficient equipment to catch a good workout and most the clientele is there to work hard and get SWOL. Top affordable gym in the Babylon area!

Fantastic experience: Recently switched from another gym this new year. I figured i needed a different environment for this coming year of working out. Been using this facility for a little over a month now maybe two? I couldn’t be happier with the switch. First off, couldn’t be more clean! The front desk is great. Last gym I was a memeber at.. the front desk was either empty, rude, or just very judgmental. (Flew by the front desk when I went for a work out) from the machines to the free weights .. The vibe in this gym is exactly what I needed. The members that go to this gym are pretty cool too. Good vibes all around. Thank you Crunch!

Positive experience: Its good. Cheap enough to stay, always clean which is important in a gym. They do change add machines often. Machines do stay broken for a while sometimes. It can be busy but you just have to know when to go.

Fantastic experience: Great gym and staff! Love doing my workouts here!!

Fantastic experience: First time there,great place no judgment,highly reccomend,and clean too

Fantastic experience: Best zumba

Negative experience: Beware of Michelle Petrone, a sub instructor, and member, in the West Babylon location. She will spread lies about you, even if you don't speak two words to her. God only knows how many people she has spread lies about. I am a woman of color, and she caught an attitude with me, because I don't care for her so called dance routine. Well, she had an anger episode and called individuals who know me personally, and said that I was a "racist"! Thankfully, these individuals knew well enough not to believe her, and told me what Michelle had said. It's one thing to critique someone, but to spread slanderous lies, that's a whole different level. I don't take slanderous lies lightly.

Positive experience: It always smells like subway in that right back corner. Obviously cause theres a subway next door but it's messed up trying to work out and smelling those foot longs. 5 stars to subway for good location

Negative experience: Clean

Negative experience: Not a member but still getting charged Where is the zero star.

Negative experience: WiFi is absolutely terrible though which is massively annoying. Unable to load anything. It’s 2020, many people stream their music. I should be able to come to the gym and play my music via a streaming service. Many days my phone tells me the WiFi doesn’t even have internet connected. Absolutely ridiculous for what we pay. EDIT: This gym has only gotten worse over the years. Yes, the people are extremely nice but the building and equipment are terrible. I have been a member since it opened and cannot stand going anymore. They don’t use the HVAC system so it’s either stagnant air or humid inside. For instance, today it’s nearly 95 degrees outside and they have the front doors open. Most machines aren’t working correctly or are broken. WiFi STILL is awful. It’s a shame what this gym has become.

Fantastic experience: The gym is very clean, there is plenty of equipment to use, classes are available & the staff are very helpful.

Fantastic experience: My favorite gym. Been a member over 1 year.

Positive experience: Good monthly price and clean

Fantastic experience: Finally a gym that feels like home...no one walking up to you every ten minutes asking questions..mature staff and clientele. Everything clean and new and works..Love this gym...

Fantastic experience: This gym is great. The classes are always fun. The daycare is great for the little ones.