Gold's Gym Austin Tech Ridge

Negative experience: It is not gold’s gym The lady inside was really rude when i asked about the place i said it looks like gold’s gym she replied very rudely and said go to gold’s gym this is not gold’s gym

Negative experience: This place (Gold’s Gym) Tech Ridge has been closed permanently for a long time and google keeps posting it as opened. Google needs to wake up and update from all the entries telling them it CLOSED PERMANENTLY.

Negative experience: PEOPLE THIS SIGHT IS PERMANENTLY CLOSED. NO LONGER IN BUSINESS. STAY OFF PROPERTY AS PER SECURITY

Fantastic experience: I have had a very postive experience with Gold's Gym Tech Ridge. I have utilized most aspects of the facility from the equipment, classes, personal trainers, purchasing nutritious shakes, and even talking to the staff and management. Everyone from the staff to management is very friendly, professional, and available to assist you if you have a question or concern. The facility is clean, comfortable, and very inviting. This is all part of great teamwork and excellent customer service. Thank you Gold's! Keep up the great work!

Fantastic experience: I am a new member at golds gym and i love it!!! the classes work with my crazy work and school schedule. The facility is always organized and clean and the employees and trainers are very nice and helpful. I work with a really great personal trainer named Austin, he also is willing to come in and work with my availability and is really focused on my personal fitness goals.

Fantastic experience: I love Gold's Gym Tech Ridge! It has everything I could possibly ever want in a gym! I have been training with Albert Miranda for about a year and half. It is the best thing that i could have ever done. I have had 4 back surgeries and when I came to Albert I had trouble walking and just living a normal life. Albert has gotten my life back to normal. My pain level has changed dramatically and I owe it to my success training and working out at golds! Thank you so much!!!!

Fantastic experience: I love this Gold's Gym location. With the first cardio-theater in Austin it really opened up the possibilities for spending enough time on the elliptical machines. It's clean, well-maintained, and the staff is always friendly and helpful.

Fantastic experience: Every time I walk into the Gym, I am greeted by Markeith Davis with a genuine smile and “hello”. He is always friendly and encouraging to clients. That is a positive force that gets me started that day. Aaron Porter has been my trainer approximately a year, he is a dedicated, motivating coach that sincerely has my long term health benefits in mind. He communicates on an ongoing basis ensuring that I am meeting my goals and tracks my performance and weight periodically. Aaron will push me to excel in my training and helps me attain performance I did not think possible. He is EXCELLENT! Additionally, Gold’s Gym at Tech Ridge has a large variety of free classes for members. The instructors in the yoga and body pump classes are always well prepared and trained, they incorporate a variety of teaching styles to meet the needs of different age clients in the class.

Fantastic experience: Great gym, of course it gets busy like anywhere else in Austin around 5. So either come early or come late.

Fantastic experience: I love this location! The staff is great! They are all very helpful & informative. Body pump with Kristi is awesome! As well as body flow with Steve! I love how the gym is nice and clean, I've never had a problem here in the last year or so that I've been here. Keep it up Golds on Canyon Ridge!

Fantastic experience: I have been to this gym for the last 5 years. The place is clean. Staff is helpful & friendly. Definitely recommend to others. Also it's a block from HEB & nice restaurants.

Fantastic experience: A year ago when I walked into Gold's Gym Austin Techridge and saw the full size basketball court I was hooked. My wife and I have been members for a year, working with Aaron Porter, the lead trainer. If I described Aaron in one word, it's 'motivator'. He's knowledgeable and observant, correcting form, technique, and giving us nutritional information - all to make us stronger with better balance and coordination. I'm in the gym about an hour and a half for three days per week working with free weights, machines, and 1/2 hour of basketball. I've found the other staff and clients friendly and they'll always answer a question. I haven't taken advantage of the many classes offered, but my wife has during her three sessions per week. Both of us have shown significant body fat decrease and solid mass gain in the last year. I like the high-tech scale that can give us that information. Bill

Fantastic experience: I love this gym. I just signed up mid November. Needed something to replace my membership at another gym (needed better weight area, better hours of operation). My intention was to check out a few gyms, but once I had my tour at the tech ridge location, and took a class, I was hooked. Now I'm working with Andy (trainer) and he is awesome. He pushes me beyond my MENTAL limits - because my brain always wants to give up before my body will (and works around my physical limitations which is super important). He's very encouraging and motivating. Thanks to my workouts with him, and following his nutrition suggestions, in about a month I've lost around 2% body fat. I'm super excited! Before working with him, I had hit a wall that I just could not break through and was becoming very discouraged. But the wall is crushed and I'll keep moving forward! Anyway, the gym is great. Lots of equipment. Even when it's busy and filled with people, there is still plenty to do. It's clean, well lit. The staff is friendly. The gym goers are friendly. Overall a great environment. I made a great decision coming to Gold's. :) -Jessica wood

Fantastic experience: The gym for the price is amazing. If you care about being boujee this is not the gym for you. This is a gym where you have everything you need to build and become strong. They do attempt to get new equipment and keep it functional for the most part but even now and then there is a machine down for maintenance. Also this gym gets way to packed at 5pm. I've been here mornings and lunch times and afternoons and I prefer lunch due to it not being too busy. Gold's Gym by day, God's Gym by night

Fantastic experience: Great gym. Bodyjam is a really great class on Monday nights at 5pm

Fantastic experience: Just moved to a new place and now this is my new gym.Love the cardio cinema and locker rooms.

Negative experience: THIS LOCATION IS PERMANENTLY CLOSED. Have some respect for your customers and keep your Google Maps listings up to date. I signed up for an online membership thinking I could come here.

Negative experience: Tried going in the morning at 5am and a dude in a white truck outside the gym was asking me if I needed help. I was confused since it says on here that the gym is open at that time. Trying to figure out what’s going on and if it’s actually closed indefinitely.

Positive experience: Closing March 25 2022?! Why! it's a great location.

Negative experience: I would have give this place a 4 star rating if it wasn't for the nightmare to cancel a membership. This happened a year ago my wife was sent to a debt collector even though we cancelled our memberships and had proof. Luckily this issue was fixed but I would not recommend a place that would rather mess with your credit score rather than call you or talk to you if there is a discrepancy.

Fantastic experience: Good gym with amazing people at the desk.

Fantastic experience: It got all what you need. Pool is closed and no sauna. Friendly staff.

Positive experience: Does anyone answer the phone? Called on multiple occasions and no one picks-up. Update: Finally received an Answer. Olivia picked up and she was Excellent. Her customer service exemplified what Gold's Gym stand for.

Fantastic experience: First time at this location and though I was only here for 2 hrs I really enjoyed it. This location feels very spacious and looks like there is plenty of equipment and things to do.

Fantastic experience: I love this gym, I go every morning as soon as they open at 5am. It's one of my favorite parts of the day

Fantastic experience: Love the cinema room where I can walk and watch movies :) it's never too crowded and everyone is always really really nice

Fantastic experience: Staff is friendly, great equipment Sad to see bad reviews on here because people are so bothered by someone not wearing a mask in a GYM.

Fantastic experience: Very friendly staff. Not a lot of annoying Vloggers. People are respectful and good about wearing masks and washing their staying. Cleaning supplies are well stocked at all times.

Fantastic experience: I’m giving this review solely because they allow me the option to not wear a mask during my workout. Thank you!

Fantastic experience: The facility is very nice and we'll kept. Great staff and awesome location in town.

Fantastic experience: My favorite gym, been a member for years. I tried other chain-gyms but none compares to Gold’s specifically this location!

Fantastic experience: Great Gym very informative employees thank you for a great workout!

Fantastic experience: Always a beautiful atmosphere, with mindful people. Staff is always on point and always willing to help. Big shout out to Mark (GM) for always keeping the gym looking A1

Positive experience: Sometimes it's a bit too crowded, other times it's fine. Equipment is alright too

Positive experience: Always clean ! Not too crowded when I come !

Positive experience: I would feel better if everyone would wear a air mask. We have a surge going on now that is worse than last year.

Positive experience: Not too crowded , but machines feel like they need to be replaced . Still work just rusty, but hey if you like that extra resistance it's nice .

Positive experience: Very nice gym. I just hope that the equipment inside of the movie theater are working, because only few are working.

Positive experience: This gym is OK, have been to other golds around town with upgraded and a variety of equipment. Gets the job done, but could use newer barbells and machines. Limited open spaces for stretch/abs/kettlebells.

Negative experience: Classes are great! Both Sauna & Pool is closed. Gym is pretty outdated. For the amount of hours this place is closed its pretty dusty not very well kept. Not many cleaning stations.

Positive experience: Decent equipment, but super busy. Hard to get the workout that you want in

Negative experience: This seems to be the only Austin location that does not have their sauna or pool open. We've had to go out of our way to other locations in the area just to utilize these amenities (which we pay for). Seems ridiculous that Tech Ridge hasn't made up their minds yet on what to do with these areas.

Positive experience: There are backpacks on the floor even though sighs are posted like on every wall they don’t enforce the rule talk about a trip and fall, watch were you are waly

Negative experience: I am member,but my payment is every fifteen days but some months I am pay 3 times,is ridiculous!!

Negative experience: Average gym with lots of equipment but feels claustrophobic. Leaving a bad review solely because I found a bloodworm in the shower, which makes me question just how clean this gym is. Cheap membership is the greatest upside.

Positive experience: Basketball court. No sauna or pool open currently. No heavy bag available

Negative experience: im having to look for other gyms becuase this location does not offer as many group classes as other gyms. very disappointed that they dont offer various excersise classes that other gyms do, throughout the day, to meet the need of people's diverse schedules. this is a great gym but becuase they dont offer classes throughout the day, i have to look for other gyms

Negative experience: Says that the gold opens at 7am. Currently waiting 15 after 7 and no one here to open the gym. Terrible!

Negative experience: There’s a sign in the door to wear a mask but the guys at the desk wave them in when they ask about wearing a mask. Careless and stupid.

Negative experience: It is a pain to cancel, they charge anual fee even I could not use the swiming pool for the whole year. Worst experience with a GYM ever.

Positive experience: I don't like when people complain about covid-19 guidelines and how they need to be more safe , this is very simple if you are scared to get covid then stay home or work out outdoors then use some common sense

Negative experience: Unfortunately I have to say goodbye to Gold's Gym due to theft. I've been victimized three times at Golds, two locker break-ins and now my car trashed. Canceled membership and this Gold's is known for it's theft problems. This gold's needs a security guard badly.

Negative experience: This location does not offer as many group classes as other locations :( please please add more group classes throughout the day like rpm, Pilates, yoga, etc. please!

Positive experience: Good place with lots of equipment but ZERO enforcement of wearing masks properly if at all.

Negative experience: tons of people without masks, especially upstairs on the cardio machines and during peak hours. come at slow hours or risk it, because staff don’t really seem to care.

Negative experience: The advertisement says no annual fee and hidden fees ... it is a total lie ... I was charged for annual fee. Contacted multiple times and said you will be refunded after more than a month it hasn’t happened yet! I am fed up with their fake advertisements, cancelled my membership!!!

Negative experience: The gym is fine but if you're concerned about Covid just know there are people walking around without masks and the staff seems to be ok with it. What good is having the place cleaned and sanitized if they just allow people to not use masks? I've been a member for over 25 years but since they care so little for the health of their customers I'm not sure I want to keep giving them my money!

Negative experience: Gym and equipment is in great condition. The billing is unclear and the staff does not care to assist with anything on the account. I was told the best thing to do is go inside and talk with the manger to “plea my case” about why I shouldn’t be getting a annual charge on a account that was already canceled. Thank you golds gym and staff at the tech ridge location for permanently losing me and my family as loyal customers. Be aware of charges at this gym.

Fantastic experience: Very friendly staff. Not a lot of annoying Vloggers. People are respectful and good about wearing masks and washing their staying. Cleaning supplies are well stocked at all times.

Fantastic experience: GREAT GYM all the employees work very hard to make sure everything is right great place to workout

Fantastic experience: I felt very comfortable returning to this gym. First off, there was a limit as to how many people could be in a class in order to maintain social distancing properly. Then, the attention to cleanliness was present everywhere with hand sanitizers and other cleaners readily available. There might have been probably 15-20 scattered on both floors of the gym. That is good, too.

Fantastic experience: Jose and Vivian are awesome they are alway friendly and professional when they are working at the Gym. The gym restrooms are clean and organized and the showers are very clean. The weight equipment and free weights are in great condition and there is plenty of cardio equipment. The gym is not that busy and there is plenty of parking. It is the best Golds gym in Austin.

Fantastic experience: Jose and Vivian are great they always have a great attitude and are very friendly to the members. The free weights and equipment are well maintained and the cardio equipment is awesome. The restrooms and showers are always well maintained and clean and the gym is well maintained and clean. There is plenty of parking and the gym isn't that crowed, this the best gym in Austin.

Fantastic experience: This gym is great for those early morning leg days, showers are in working condition the GM Mark is always friendly and happy to help each client. This gym is my go to for Wednesday and Saturday’s. Everyone is just happy to be there in the mornings and they are doing the best job I have seen a gym do during this whole Corna BS. I would recommend this gym to a lot of first time gym goers.

Fantastic experience: Highly enjoying my return to the gym! !! I'm a first-time member of Gold's Gym & I have to say I'm impressed. It's reasonably priced & the staff is genuine. I recommend it to all! !!

Fantastic experience: Great gym, had no issues, staff was helpful, even the members were respectful too. Everyone was keeping clean and safe as well!

Fantastic experience: Clean with a good selection of machine and free weights. There is pool, basketball court, and an upstairs area for cardio. This location has a very friendly staff. I have no complaints.

Fantastic experience: I have always had a great experience with the staff at golds gym, they are all good people you treat them right which in turn is reciprocated on their behalf. The staff is good at disinfecting as well which makes me feel safe.

Fantastic experience: The 6:30 AM yoga classes on Tuesday and Thursday are the best Ive ever taken. Lindsay is such an amazing and beautiful instructor. I drive 10 minutes past a closer location just to go to them. Worth the membership on their own.

Fantastic experience: The staff is great and the equipment is new and well maintained. Plenty of parking and usually not very crowded. The locker room, pool, and hot tub are always clean. I really enjoyed the free Water Aerobics class too. I can’t recommend this location enough.

Positive experience: had a good time, well it's almost the same, of course because of Corona virus theres regulations in place to keep everyone safe, I just wish things would go back to normal.

Negative experience: Okay, so I did rate this place 4 stars, because, well the equipment is good, availability is good, and I'm seeing some good results. BUT, the staff gives little hoot about the federal mask laws (most people don't cover their nose many forgo wearing a mask altogether) so I'd worry about this being a covid 19 hotspot, especially with the new strain making its way around.

Positive experience: The gym & location are awesome and super convenient for my workouts before work. The only downside are the showers & locker rooms. It could be due to COVID-19, but there is obvious neglect towards this area. The showers don't drain, one of them is missing a shower head, and the water temperature changes drastically when a toilet in the bathroom area is flushed. Some of the hooks for towels are falling off- its sometimes the little things. :) Management has been kind from the very start.

Negative experience: This is one of the most unprofessional companies I've ever dealt with. When signing up originally I expressed to them that I have a medical exemption to the mask policy. They guaranteed me that there would be no issues and I would not be harassed about it. They now tell me they have changed the policy and I'm not able to work out there anymore. I contacted about a refund and they refused to refund the difference of my month and they sent me to corporate about a refund of my Annual. Mark the manager was very rude and he was not sympathetic of others with medical conditions. He made me feel so uncomfortable and he handled the situation so poorly. I'm very surprised they have managment like that. If they guarantee me something in the beginning, they cannot change it without giving me a full refund. I would of never signed up in the first place if this was going to happen.

Fantastic experience: They are keeping it clean there and Ed the manager is doing a great job

Negative experience: Used to be good. But now, the pool and hot tub and sauna have been closed for a year and a half. But they still charge the same monthly fee. Also, check out the basketball gym floor in the attached pic. Definitely a hazard

Negative experience: While I understand that the COVID19 has created new policy procedures, I believe that this Gold's Gym needs to re-evaluate its SOP as some people are allowed access during their cleaning hours of 1-2pm and others are kicked out. A buddy and I arrived at this location around 1:30 expecting to wait for them to open at 2 pm. We noticed person enter who appeared to be ready to get a work out in as another person walked out. We approached the door only to find the GM Mark make his way to us and informed us that they were closed until 2pm. I informed of the other person but all Mark had to say was , " I didn't see him." He asked that we be fair about the situation and wait til 2 and I told him that I didn't believe it to be fair that SOME people are allowed access while others are denied. As GM, I believe Mark needs to enforce the 1-2pm cleaning time in a better manner to avoid this unfairness. After reviewing the previous post, it sounds like he lacks the experience needed to properly manage. My buddy and I decided to leave as the situation was getting nowhere. I just wanted to express my thoughts on my experience at this location for more to view.

Negative experience: I am appalled at the lack of empathy and customer service displayed by the Manager at this location. Mark was unnecessarily cold and unhelpful. I can imagine the amount of calls y'all are getting asking for refunds and handouts-I too run a membership based business. However, there are kinder ways to communicate to your guests. After signing up in January I contemplated cancelling as I just wasn't satisfied with the equipment and the "remodel" they had. I had taken a break from my membership earlier last year. I reached out to the front desk in late February to inquire about cancelling my membership, see what options I had etc...After giving all my information (twice-it seemed like the person I was speaking to was new or nervous) they were clearly frustrated. They CLEARLY told me they would let their manager know and they would get my membership "taken care of." I received a charge 3/15. THEY CLOSED THEIR DOORS THE NEXT DAY. I couldn't get a hold of corporate, anyone at the gym. No one. I just received a charge AGAIN today (and NOT on what would have been my normal draft date). I called and spoke to a kind front desk associate who said her manager wasn't in but she would leave a message. Fast forward two hours later...almost NOON. I called again-and was told "Oh, sure he JUST got in" and then transfers me. Que Mark. Listens for a split second, assumes I'm lying and insists his training is SO perfect his staff would never say something like that. Then has the audacity to say "We get these calls all the time. They're not true. We don't cancel over the phone." So okay. It's my fault for not following up and trusting your perfect staff to cancel my account....but you had ZERO empathy. I'll eat the charge for March because CLEARLY I'm not getting that back. Shame on you for charging me and then closing up shop and giving us zero way to get in touch. This feels so scammy and unethical. But the weird $30 something dollar charge on my account NOT on my draft date? Zero help. Shame on you Mark. To corporate: I HIGHLY encourage you to enroll Mark In a customer service course and to re-evaluate who is on your leadership team. You claim your community is important to you. Don't forget, WE keep your doors open or closed.

Positive experience: Some of the trainers are cool. Facility isn’t that great, staff is barely on par, managers seem to not like answering to concerned customers and their pay plans. Consistently dirty in places you would otherwise hope to be cleaned every day..like the restroom and locker rooms..

Positive experience: Lots of fitness classes, friendly staff, and gym has open expansive feel.

Negative experience: Their treadmills are dangerously poorly maintained. I'd avoid this gym if you're a runner.

Negative experience: The hot tub is dirty, and often cold, and there are no bubbles. I've heard from other member's that the jet in the hot tub aren't working. Sometimes the hot tub smells awful for weeks on end.

Negative experience: What has happened to my gym? Very dirty and broken equipment and water faucets.

Fantastic experience: I really like this gym. Everyone is polite, the equipment is kept up well, and when something needs to be fixed, they get on it quickly. The locker rooms are also kept very clean. I wish they had more early morning classes, like around 7am.

Fantastic experience: Good gym there's weights, machines, lights, and water. For $40 a month this gym works great for me. The staff has been great and very helpful.

Fantastic experience: I love this gym!! Staff is super friendly, lots of amenities, lots of parking, good music, never too crowded. Out of this one, the one off burton and the west lake location, this is my favorite.

Fantastic experience: Unlike a lot of 1-star reviews here, this is not an emotional review based on venting about 1 thing. I have gone to this particular Gold's Gym since it opened it 05'. I'm pretty frugal with my money and there's no other service I've ever stuck with in my life for 14+ years so I think I provide a decent perspective. Crowding: 6-8 years ago, the gym was so packed around 6PM that people had to park up on the grass routinely. For whatever reason, whether through raising prices, sales tactic, increased competition or whatever, the gym is MUCH less crowded during the 5-7PM rush hour, which I definitely appreciate. Squat Racks Let's be real. The only thing you need at a Gym is barbells. I like that they added an extra squat rack as the Burnet Gym is 1/4 the size but with twice the squat racks. Love the Olympic Lifting set up that all Golds Gyms have now. Stretching: For stretching, my favorite set up in Austin is at Anderson Arbor where they have a dedicated space for stretching / rolling. They've recently re-organized at Tech Ridge so there's sort of awkward places to stretch located throughout. No big deal but it means that foam rollers are often times randomly placed throughout the gym. Service: In terms of interaction, everyone's always been super nice and accommodating. I've had my price increased 3-4 times in 10-13 years which is fine. I actually did try to cancel but it was so difficult that I ended up just keeping my membership which I'm glad it turned out that way. I'm the type that keeps to myself so I don't actually know anyone at Gold's Gym's names. In 14 years, I've only had 1 rude experience with someone telling me not to slam my weights..(which I did by accident) maybe management was telling trainers to nag customers about that that week or something. No big deal. Oh, and I wore sandals on the gym floor one time and a lady in the Round Rock Golds Gym told me to put shoes on...annoying but I guess she cared about my safety which was nice. Silly Reviews / Comments...and a life tip of the day: Anyhow, there's a lot of hate going on here in the comments. Bottom line, this gym is here to make a profit and sell you personal training services. If you get offended by their sales tactics yes there are many options to choose from - choose away. If you can get past that, the bottom line is that Golds Gym in general is great and I routinely use 5-6 gyms throughout the city depending on where I happen to be. Tech Ridge is my go-to though and I'll keep going there as long as my rates don't go up TOOOOOOOo much. Also, lock your dang doors and don't leave valuables in your car or in lockers. Don't use the reviews here to complain about your lack of responsibility. That's your fault. It sucks but it's your fault...sorry!

Positive experience: five star for the staff, they are so nice and friendly. but three staff for the equipment because some are quite old and hard to switch levels. we came especially for the pool, it's at the average clean level, but still, kind of dated. I don't personally like the showering area because some of the shower heads are broken.

Negative experience: The daycare is a horrible. At first there was a young lady there who would be excited to see my son and he would have no problem going to the daycare. Then after a couple of weeks I stopped seeing her and randomly saw different people even some people that I had previously seen at the front desk and even on the floor training. So obviously I think they were fill in’s. On two occasions I picked up my son and he was eating foam from the playground I didn’t notice until we were in the car and the staff didn’t even notice. Another time I went to get him and he was soiled. They didn’t even call me as procedure and let me know. Poor baby was in there the whole time with a dirty soiled diaper. I was furious and cancelled my account. I tried to reach the manager and no luck. Do not take your children here.

Negative experience: Brand new cardio equipment is already dirty and full of dry sweat. Place is just dirty in general, a little housekeeping would go a long way. Gonna find a different Gold’s to go to.

Negative experience: The gym is ok. About what expect in comparrision to the other gyms arpund town. However, my vehicle was broken into this evening. I've read other reviews that say the same thing. My briefcase and work clothes were stolen although they were out of view from a passer byer. Based on what ive heard and read this apparently is a pattetn. Gold's needs to take the matter seriously and take steps to correct the issue. People are targetting cars in their parking lot. DO SOMETHING.

Fantastic experience: Very good gym. I like that there is a swimming pool here

Negative experience: The gym itself is fine. It’s the bathrooms and showers that are disgusting, iv been going to this gym for over a year and they have never been clean. The showers always have litter on the floor and stains, they smell moldy like a public bathroom on 6th street. And the toilets are even worse, I can’t leave the locker room fast enough. Clean the place up or I’m gonna take my money elsewhere.

Positive experience: Really good corporate deals. Gets rid of the contract which is a big problem with there normal plans.

Negative experience: They still owe me the free Amazon gift card for signing up during a promotion

Negative experience: I was physically assaulted here by a non member at 2 AM. Probably entered from the fire exit. Told me there was nothing they could do to help me. Been a member since 2013. Signing the waiver won’t help you too. Congrats for your membership.

Negative experience: I’m so disappointed with the customer service at Gold’s Gym. It has been a nightmare dealing with the general manager, Mark Fenske, and his staff. Joining the gym was easy, however, when i wanted to close my membership, i have been given the runaround. In Octoday, 2018, I went to Gold’s gym Techridge to sign up for three (3) memberships. I paid $75 for signing up 3 members and was told i would be charged $150 each month as the monthly membership fee. Then, later the same day, I went back to the gym and cancelled one of the memberships with Mark, the general manager, and returned the one membership card. I received an email confirming a refund of $25 for the cancelled member signup fee. Based on the above facts, , I was supposed to be billed $100/ month for 2 members instead of $150/month for 3 members. Unfortunately, they have been charging my bank account $150/month since August/2018. I have called numerous times to ask about my refund, however, I have NOT received any refunds to date. Everytime I go to the gym and asked to speak to Mark, he’s always unavailable. I have spoken to Mark several times on the telephone and he always promises to do the refund and that i should receive the refund within the next 3 days. As of TODAY, 31st January, 2019, I should have received $200 owed to me. I haven NOT received any money from Gold’s Gym despite the ongoing attempts i have made to get back what it rightfully mine. I have now cancelled my membership in writing to end this very stressful situation.

Negative experience: I had been going to this location over the past 6 months. Approximately 6 of their treadmills are broken and stop in mid run then state error 44. I have almost fallen and hurt my ankle due to the first treadmill facing the weights on the left side up the stairs. One treadmill keeps lowering when you raise the incline to any number below 5.5. Three of the six facing the reception desk up the stairs don't work. I reported this to the staff and they said they don't have any signs to post on the equipment which is frustrating because I have to stop my cardio to inform others that the machine they are trying to use is broken. Hate seeing fellow gym members either almost hurting themselves when trying to use the machine or frustrated with limited machines available. I sure wish management would put a sign up and get them fixed as soon as possible. This gym gets packed. I'm thinking about taking post it notes and leaving them on the machines but I shouldn't have to do that. Staff has told me that they know they don't work so I'm confused as to why nobody has been able to put some kind of notice about them being broken. I may have to travel to another Gold's because I don't want to get hurt working out.

Positive experience: This gym has improved enormously lately. New machines and equipment, better use of the space, cleaner environment. This is one of the most popular gyms in the area and it can get crowded during the afternoon, but it has a big parking lot, plenty of cardio equipments and a lot of space for you to be able to have a good workout to be bumping into other people. Kids club is big and it’s one of the few that has an actual playground inside, kids loves that. It has only one sauna for everyone. Cardio equipment is upstairs and weights downstairs. They also offer classes. Overall is a great gym.

Negative experience: The treadmills are all broken. They will stop at the drop of a dime when I’m jogging. I’m currently recovering from ankle and knee injuries, so they’re horrible for me.