Gold's Gym Austin Southeast

Negative experience: El día de hoy quise venir a pagar mi línea y las chavas que están en turno ya iban de salida los domingos se cierra alas 6;18pm o las 7:00pm ???

Fantastic experience: Great basic gym, no pool, hot tub, etc, but everything needed for a regular complete workout. I came here to try, and then just stayed even if I have to make a bit of a detour!

Negative experience: This place is the worst Golds in all of Austin. It’s dirty af. The machines are not kept up and a lot of them are half broken. All the equipment looks like it was sourced from muscle beach in the 80s. They keep this place hot and don’t turn the ac on. There is also a bad smell that I can’t put my finger on. And there aren’t enough wiping stations so half the people don’t wipe the equipment after they use them. There are two dead crickets just hanging out in the middle of the floor in a heavy walkway. This gym fails on every single level. It’s way more worth it to fight the crowds and drive the distance to the Golds on Slaughter and Congress

Negative experience: What a scam--Shady business practices here. It's bad enough that they won't let you cancel over the phone and you have to physically go into the gym, but they charge you for another 30 days after you cancel just to squeeze every last dime they can out of you. Wish I'd canceled when golds started going down the toilet after covid-- won't ever do business with these people again.

Fantastic experience: Awesome gym! Clean, plenty of space even at peak times, and I LOVE the outdoor section so much.

Fantastic experience: Plenty of machines. Separate room for stretching. You can sign up for exercise classes. Dry male and female dry sauna. Trainers if needed to get started.

Negative experience: This gym is not vey good lately it’s been a drag to work out here Ac is Always broke why do I pay for this I’ve coming here for 14 years and member for longer I pay my dues for this it’s Unbearable somebody needs to complain to corporate because this is getting ridiculous. Every time I come in this AC is broken specially when you’re working out can’t even think straight so damn hot in here.

Positive experience: Positives: - Good equipment. - great concept 2 rowers in side fitness room that is often empty when no classes are scheduled - some fun equipment outside. Not for summer time but great rest of the year Negatives: - Music is too loud all the time. - They only allow small backpacks with strings on floor and I have a small backpack that is as small or smaller than those, but it doesn’t have strings. It should be the size of the pack, it shouldn’t matter if it’s strings or straps. How weird. - Bathrooms are pretty dirty / gross most of the time - Water fountain often has a bunch of water around or under it

Fantastic experience: great spot, clean bathrooms, good crowd

Negative experience: Stop playing the music so loud. 99% of clients are wearing headphones!

Fantastic experience: One of my favorite places to lift, the staff is always so welcoming specially Roxanne, she is super helpful in anything I need or ask, I love her vibe a good thing to start the morning lift! she always made my day!

Fantastic experience: Went to this Golds a couple weeks ago. The staff was really nice and helpful, he asked any questions I had. Love the old school feel to the gym. A lot of free weights and machines.

Positive experience: This Southeast Austin gold's gym location has been in this strip mall for over 20 years. It has everything you need and it's right off of I-35 so if I'm in the area passing through it's always a good option. It is a little bit outdated compared to some of the other ones so I wouldn't make this your home base but the staff is friendly and if you have the multi gym membership this will definitely serve your needs and have all the equipment that you're used to. It might not have a lot of the new cardio equipment or special equipment but you can definitely get a solid workout in if that's your goal!

Negative experience: I went in person to cancel my gym membership in May, and they continued to charge me until November. Called them and informed them about it. They charged me for the month of December. I should have paid more close attention to my bank statements and caught it before hand.

Fantastic experience: This gym is awesome! Very nice and clean I’m always greeted by the staff at the front when I enter. Ive had personal training with Genesis for one year now she is awesome cares a lot about her clients and she won’t let you quit on yourself! Sauna is great and the classes they offer rock! Def recommend 100%

Fantastic experience: Good place to workout

Fantastic experience: I've been a member here for a long time. I have visited probably 12 different Gold's locations - due to travel and wanting to experience them all - and this one if my favorite. The staff here are friendly and make going to the gym more encouraging seeing them each time. Shoutout to Bryce!!

Positive experience: It's not bad, a lot of stuff is broken or old/in not great condition, but the gym is large and clean

Positive experience: I'd like to echo some sentiments about the 4-6/7 staff being really great on a regular basis! I occasionally find myself going to the gym on weekday mornings/early afternoon, and the staff is still really nice, but I just usually go in the late afternoon. Overall, I tend to be able to get what I need for my workout, so I can't complain too much! I do wish there were some 12.5 lb dumbbells (there definitely used to be) and more pairs of 17.5s-27.5s (except 25s haha, plenty of those) in the free weight area. Ultimately though, this has been my gym for just over 2 years now, and I don't plan on changing that soon!

Fantastic experience: I love this gym. It’s always had a hardcore vibe. First stepped foot in this place back in 2003. This was the very first golds I’ve ever been to. Left a lasting impression as I am a golds gym member to this day.

Negative experience: Staff here is mostly friendly. Equipment though… definitely needs some work. It is baffling to me how there are only 2 adjustable benches in the free weight area of such a busy gym. Equipment will be tagged with ‘being serviced’ for weeks and then maybe it’s fixed, or maybe they just get ride of it. Definitely an ego problem here with some of the gym goers because it’s encouraged/allowed by certain staff members. If I had another option, I honestly wouldn’t go here. Gave 2 stars because the majority of staff there during the week between 4pm-7pm are really nice.

Negative experience: only reason that im not leaving a 5 star review is to many people using tripods to film themselves, they always block walkways, set them in front of the dumbbells and machines you're trying to use. so now you have to be careful where you walk in an already small gym so you're not in anyone's videos. i know other golds dont allow tripods not sure why this is the exception. besides that gym is great.

Fantastic experience: This place has been here forever. I love the vibe and the old school gym rat feel. Friendly Staff. New managers Rick and Evan are great. I see them cleaning things and picking up weights all the time. Keep this place as is. Let the fancy gym people go somewhere else.

Fantastic experience: Honestly, I don't understand where the impeccable and lovely staff gets their demeanor from, but sign me up for that seminar because let me tell you, the style and class and warmth in which i was greeted was the exact thing i thought about the next few days and brought me back for a full membership! There was a curly haired gentleman I think his name was Brice, was so warm and welcoming and answered all my questions without difficulty and made my experience as convenient as possible and without clerical folks like this guy, my fitness journey would still be at a stand still. the other two staff members near him at the time chimed in with pleasant remarks at the right times and made it seem like a wholesome overall group, i think one was named Evan and another was Stacy or Megan or something, regardless of names, they all deserve recognition, keep it up Golds Southeast!!

Fantastic experience: Been going to this gym early morning for over a year now and have not had a single bad experience. Roxanne and Denise are very helpful, kind, and go out of their way to help members. I’ve been to several facilities yet this one by far is my favorite. It does feel a bit hot inside though at times.

Fantastic experience: Love this location, there tends to be more machines available whenever I go. Also had a complimentary training session with Megan and she was AMAZING! She is so sweet and provided a great workout with some super helpful tips on my form. Thank you Megan!

Negative experience: First impressions, smelly, when you walk in the doors a misplace smell hits your nose, it reeks of sweat and age. Then you are greeted by a quiet, and rude staff. I had walked in alone to scope the place out to see if I should move over from planet fitness, and was greeted with questions of my age and intention. I then asked for a tour opposed to welcoming myself to their area, instead if a tour they pointed in the direction of the machines and said go ahead. It was quiet and ghetto. I quickly got and idea of the place and left not soon after. Note: the fit gentleman was not rude, the bigger man was the rude one and was eating when I entered.

Negative experience: They make canceling a membership impossible. Then if you don’t pay they send it to collections and aggressively tank your credit score. This is a large conglomerarte that only cares about money.

Positive experience: Honestly it's a bit on the older side but that's ok. A machine or two may be broken but most the stuff works. The only REAL PROBLEM is people never put their weights back. I'm literally here right now and there's a ez-bar barbell on the other side of the gym. People leave their benches loaded and just walk away. Some signs would go a long way, having one person putting things away periodically so people get the idea that they're supposed to rerack their weights.

Negative experience: As big of a scam as a gym can get

Fantastic experience: Changed from 4 to 5 stars. It really is the best commercial gym I've been to in Austin, and I like the more laid back vibe. The manager responds to feedback and seems to be genuinely interested in what the customers have to say.

Fantastic experience: This gym is super chill, clean, never crowded, and has a lot of cardio machines. I haven't used the saunas or group classes yet.

Fantastic experience: Best Golds location by far. They should move the new equipment here. Staff and staff culture is on point. Nothing ever broken. Good job guys

Positive experience: Great Equipment selection wish they offered more classes tho and Horrible music please play something people actually want to listen to

Negative experience: There’s no Privacy at the front desk Costumer hung out at the front desk and look at people information when they get in This girl always over front desk and always try to be in people’s business! Please work on that customers are not allowed to be on the front desk . Thank you

Fantastic experience: Clean gym. Friendly staff. Good times!

Negative experience: Lack of upper management to handle issues

Negative experience: Terrible management and old location that is not well-kept

Fantastic experience: Love the place all a round, everyone up front is amazing and really helped me get a membership to begin my journey again to become the best powerlifter

Positive experience: Get some legit pull-up bars for us tall people. And stop playing the 18 to enter the club EDM and techno music. Make these changes and you got a 5 star review.

Negative experience: The soap dispenser in the womens bathroom are always out of soap, the floors are dirty and it stinks!

Fantastic experience: Good gym to lift some weights and get big. Lots of iron and a sauna.

Positive experience: Good amount of parking available

Fantastic experience: Love my golds gym!

Positive experience: Nice and clean

Fantastic experience: Do you guys have a sauna?

Negative experience: Would be nice if they actually repaired the broken equipment. Or charge a large discount considering literally half the equipment is out of order at any given time.

Fantastic experience: That's was awesome exercise gym

Negative experience: Customer service is terrible. Do better.

Negative experience: Rude staff

Fantastic experience: Old school love it

Fantastic experience: it's a golds gym

Fantastic experience: I love going to this gym! I have trained with Genesis for over 5 years, and she has been the only trainer I’ve been able to stick with for that long! If you need someone who won’t let you quit on yourself and genuinely cares to see you succeed, I recommend training with her!

Positive experience: It has all of the equipment you need but some of the equipment is old. The showers are good but for some reason few people use them. The sauna seem really good but never used it. I just checked it out. Two out of four paper towel dispensers in the men's locker room are not working.

Fantastic experience: Not open at 3:30AM when I want to work out. Other than that it's got tons of machines and is always clean.

Fantastic experience: This is a good place.

Fantastic experience: Go to this Golds. It's open 24/7, has better equipment, is cleaner, and has better staff.

Fantastic experience: Good equipment, clean locker room and very friendly staff. As a visitor, I also much appreciated my free trial week - particularly when Planet, which is supposed to be so cheap, were going to charge me over $50 for a week.

Fantastic experience: In south Austin this is one of my go to gym locations. It might be a little dated but I prefer this location over the new Golds on Slaughter. This place is never overly crowded where you are unable to get on the equipment unlike the Golds on Slaughter.

Fantastic experience: Love Gold’s Gym, been coming here for four years now. This location has a “hometown feel” as it’s smaller than most of the newer locations. You must be aware however, there is always EXTREMELY LOUD music playing that is riddled with cussing! I am told it's a contract agreement with a music company that Gold's HQ has picked for all their gyms (it's now owned by a German Company). On a high note, GREAT personal trainers too, I recommend Genesis! She also teaches BootCamp which will kick you into high gear. Do it!

Fantastic experience: Quiero empezar pero no sé los precios y como se paga

Fantastic experience: Great place to maintain your health and wellness .

Fantastic experience: Precio y forma de pago ?

Positive experience: i just wanted to give a big shout out to Mike at the front! - I bought some shirts yesterday and i was told by the older lady who was working in the morning 8/15/2022 that the refund policy was if you bring back any clothes in 3 days you can get a return” i was like cool, i came back because it didn’t fit and Mike helped me and he explained that was very much wrong information and he explained how it really works. I felt like i was getting ripped off.. which it is if i’m being honest. I started to become frustrated and not once did any of his colleagues step in, i even think the manager walked by and didn’t say anything.. like But maybe Mike is the manager? He sure deserves that spot if he isn’t But Mike helped me and i left a happy customer.. he knows customer service and he was very friendly and patient and made sure i was taken care of and i really do appreciate him. i really hope someone important sees this so he can go further in his career at Golds, however long he decides to stay. Thank you Mike. i really do appreciate you.

Negative experience: They are very good for raising the monthly prices but not for putting a simple boxing bag, it is hard to believe, it is the only thing I ask for, I went to see other gyms and most of them have them, and I chose this one because it is close to my house and for the boxing bag. it is very sad

Negative experience: I love the gym but the “no contract” is a lie. They say “ no contract” but force you to pay when canceling your “no contract” plan. Don’t lie to customers and force them to on something they are so called not in contract to pay. Then they have the nerve to try to harass and call you like their a credit collection. This is unprofessional and false advertising to customers. I did enjoy this gym but this has really put a bad taste in my mouth.

Fantastic experience: Friendly staff. Lots of equipment.

Fantastic experience: Awesome very few people working ,enjoy the spa its nice to go back to work after one year.

Fantastic experience: It’s a fantastic and affordable, good training classes and I took some training classes and friendly trainers, I took amazing advices and my training became better since then

Positive experience: The mens bathroom (right hand side) has been out of soap for about a month. Maybe more Update: the decline bench has been broke for 5 months. I have asked the front desk multiple times to address it, I have walked with a front desk attendant and pointed the malfunction out, and I have emailed the manager. Still broken. This is ridiculous they should loose their franchise.

Fantastic experience: Decent equipment and great staff!

Positive experience: Pros: never too packed, staff is very nice Cons: lots of broken equipment, including the air conditioner

Positive experience: It's an overall good gym but I love fieldhouse In Killeen and Temple better

Positive experience: Nice facility helpful staff

Negative experience: Always disappointed with this location. The machines are always out of order and there’s a serious lack of cleanliness, which should be a priority—we’re in the middle of a pandemic after all.

Fantastic experience: I love golds gym. very good selection of machines.

Fantastic experience: I drive an extra 10 min just to go to this location. The staff is far & beyond the kindest of any Austin-area Golds. I am greeted BY NAME every time I arrive & leave. The staff act like humans (& not overlords) when enforcing mask rules. Vibe is old-school & equipment is pleasantly varied. Anyone into a less frilly, more zen scene needs to check this spot out. Shout out to Roxanne & the other gals who are there midday!

Fantastic experience: Popular gold gym

Fantastic experience: Classic, yet clean! Only wish they had one more cable set

Fantastic experience: I love this place

Fantastic experience: Genesis is great! She trains with care and thought offering personalized plans to help you meet your goals. She pushes per clients in a way that makes you feel like you really can lift that much! The front staff is very personable- Denise and Roxanne know everyone by name and make you feel so welcomed! Great place to work out!

Fantastic experience: Todo bien solo que en que momento estara disponible el sauna, y si ban a volver a cobrar en efectivo gracias

Fantastic experience: This is an awesome environment, always up to par, it's filled with the same clients that gives it that family vibe. Everyone knows each other like Cheer's. The front desk crew is always the best I have been to other locations that are not inviting at all as this location. Big shout outs to Denise and Roxanne the morning squadThey can put a smile on your face and make you laugh to where you spit your protein shake out. Love this place second home.

Negative experience: This is the time of the year where gyms try to save a buck and turn the air circulation off, making the gym feel like a damp sweaty sauna. Turn the air on for the love of Arnold

Positive experience: Nothing outstanding. Just another gym. I have been to better and to worse.

Fantastic experience: I love this place

Negative experience: Terrible customer service. I registered online and went to workout. I asked for help since I’m a new member, both employees were busy on their phones. I got no help and left disappointed looking for a new gym.

Positive experience: Although they stopped requiring and enforcing masks long before vaccines became more widely available, this is a pretty good gym. Be aware that it, like most gyms, can get quite crowded and you’ll probably have to make some compromises with your routine here and there to accommodate this reality. They could maybe benefit from giving up some of the cardio equipment for a few more free weight spaces so that folks aren’t clustered in one end of the gym. It’s also a shame that they’re not 24-hours, although I’m not sure if that was ever the case. I don’t think it’s necessarily worth the price, but it’s definitely satisfactory for what you do get.

Negative experience: I had to cancel my credit card because this gym REFUSED to cancel my membership over the phone. Then they kept charging me for 3 months AFTER I attempted to cancel and because I refused to pay for months that I didn't go AFTER they refused to cancel my membership, THEY SENT ME TO COLLECTIONS who HARRASED ME by phone, mail, and email for MONTHS. I wont be rejoining with this company and leaving this review in hopes that people catch on and this industry policy changes.

Positive experience: Friendly staff. Lots of equipment. Plenty of Sanitizing spray- sometimes paper towel dispensers are out of paper towels.

Fantastic experience: Love Gold’s Gym, been coming here for four years now. This location has a “hometown feel” as it’s smaller than most of the newer locations. You must be aware however, there is always EXTREMELY LOUD music playing that is riddled with cussing! I am told it's a contract agreement with a music company that Gold's HQ has picked for all their gyms (it's now owned by a German Company). On a high note, GREAT personal trainers too, I recommend Genesis! She also teaches BootCamp which will kick you into high gear. Do it!

Negative experience: Despite taking Precautions, power lifting patrons are allowed to workout without masks if they have a doctors note. A face shield would help mitigate thier exhaled breath from travrling across the whole room. I am very disappointed that we are catering to childish, irresponsible people. The anti discrimination against the diabled protects him from having to do anything and creates a super spreader possibility. If this company truly wants to succeed and open up our city, then why hasnt it done something about this exploited loop hole ? Accomidate him and his disability by having him wear a faceshield. We must remember, these ppl that behave like this do not care about anyone elses well being. And put us all at risk simy for thier comfort.

Negative experience: Contractual thieves, stealing money from me monthly! Do not sign up you'll never be able to cancel!!

Fantastic experience: The best place for my workout.

Fantastic experience: Positive: Quality

Fantastic experience: This location is the best golds in austin. Staff is always on point, very professional and always courteous. I usually go in the morning and the girls that work the front desk are so kind and professional. Give those chicks raise . Outstanding lifting environment, clean and sanitary.

Positive experience: Nice gym to work out at now that its a little bit less crowded with the opening of the new one.

Negative experience: During this PANDEMIC you’d think they’d want to fix/refill the hand soap on the restrooms! I let the ladies at the front desk know and all I got was “someone told me already, there’s soap the batteries just aren’t working”. I was just letting them know because one was actually working, just had ran out of soap. Get it together!!

Positive experience: Gym staff are friendly and helpful when needed. The hours I tend to visit the gym in the evening are often packed with people, but it is not as overwhelmingly full when compared to other locations in the area. My overall experience at the location is positive, but I do have a few complaints about the availability of adjustable benches, glute ham developer machines, and a decline bench press.

Negative experience: I had a membership and I canceled it because I got into med school in a different city. They continued to charge my account for another 6 months. They tried to tell me that I never canceled. So at that time, I told the lady to cancel my membership but she never did. They continued to draw money out of my account for at least 3 more months. I found proof that I canceled 9 months before and had to threaten them with an attorney before they would cancel. And after all that, they still refused to refund me my money. So now I send my patients to LA Fitness instead.