Rush Copley Healthplex

Fantastic experience: Super friendly atmosphere. Played tennis in their healthplex.

Positive experience: The kids swim class ratios have expanded from 5 participants to 7 or or 8 for one instructor This is too many for adequate instruction. My son is in youth 3 and he has digressed from last youth 3 class as the instructor lets him coast and clearly doesn’t know level he was at when finishing last class. Instructors should be given info on each kid when possible

Fantastic experience: Erick!! The physical therapist is the best! He is a professional I'm thankful for his great help !!!

Negative experience: I never faced such a horrible, rude, unprofessional care for their members. I was treated like, I was coming for free. We have been member with Rush around for 3-4 years with my family. We paid not a cheap price for our membership of 5 people. After all this time, When I went to clear the misunderstanding for my membership freeze or cancellation. The manager of membership department HEATHER JONES. Instead of trying to solve the problem and ruling the situation, which caused by their staff. Blamed and humiliated me, pointing for the discount which I never asked for. Saying that I should be grateful that Rush Copley by mistake gave the old price and I got discount of it, which I NEVER EVER ASKED! Doing the mistake and blaming your members, instead of saying sorry and apologizing!!! Thinking to bring this to place where more people can read and be aware of such a customer service.

Fantastic experience: I go here for my Parkinsons exercise group and the facility is aleays clean and staff always friendly!

Negative experience: 100 dollars per month. You know what gym is worth 100 dollars a month. Zero. Zero gyms

Fantastic experience: Perfect place for events, and activities

Negative experience: This gym is gross, over priced, & members harass others with unalive threats. I has harassed & threatened back in May that made me cancel my membership because they sided with the aggressor instead of me the victim. I'm still getting a notification that I need to pay them for canceling my membership. No one calls back. I've been calling about this since May 14th 2024 & it's July 2024 now. I never seen a gym that lets black mold, custy towels, broken lockers, a foggy pool, rusted equipment, & aggressive people happen in the gym. At 90 plus dollars a month, this place shouldn't look worse than plant fitness. At this point I'm looking at an attorney to press charges against the members that harassed me & to get the health department involved. This isn't a quality gym!!!!!!

Fantastic experience: Mariana A the tech was absolutely amazing here. She went above and beyond to make sure my My comfort was met to my needs. This place is filled with great nurses like her and would highly recommend anybody who's sick to go here

Negative experience: It's dirty! For some reason, the western suburbs like filthy gyms. This one is no exception. For the price, it should smell like pine sol

Fantastic experience: Best gym period. Especially if you got that military discount. Hospital gym is always clean and has all gym equipment and amenities you’ll be there for 2-3 hours

Fantastic experience: El terapeuta Ian es el mejor

Fantastic experience: Very peaceful environment

Negative experience: This place is filthy & smells so bad like garbage n cum. Has broken lockers & members are so rude. Also there’s mold in the men’s locker room. They have the nerve to change $92/month & to nickel n dime you for every little thing. This is a $20/month gym at best. I’m so happy I didn’t join. The employees act like they work for a luxury gym but by it’s no better than planet fitness in quality. I’m already at a luxury gym (life time) & this gym is no where near luxury. It’s a ghetto gym at best because jail is cleaner than here.

Negative experience: This place isn’t worth $90/month, it’s a $10-20/month gym at best. It’s filthy, smells like garbage & like sewage, not one employee cares to clean the place, they charge for everything if you’re a member or not (example, $30 for a class for members & $50 to nonmembers), & the towels smell like no one cleaned them in months. I’m happy I canceled my membership & went to another gym that actually cleans & offers amenities like deodorant for free. When I canceled my membership, attitude from the staff…I’m assuming that they lose commission when you cancel if you’re not there for a year minimum. I did try calling the manager to be pushed to voicemail every time without a call back too.

Fantastic experience: Great location for water rehab. But is not affordable

Positive experience: Nice

Negative experience: Their costs is nowhere on their website and they absolutely refuse to answer their phone. It's ridiculous

Fantastic experience: Ageless Aqua was awesome!

Fantastic experience: Great facility!

Fantastic experience: Excellent selection of equipment and facilities both indoor and outdoor. Membership fee is easily justified in 3 visits per month based on cost of single day entry for non members.

Negative experience: This place is not a customer friendly place now. I’ve been coming here for a long time, the receptionist at the front they always greet you with smile except for one . Last year she started or 2 yrs ago if I’m not mistaken there is a new receptionist and she is the only one does not greet customer or sometimes she just chooses the one she will greet.. one time I said good morning and she just look at me and ignore me. She left how rude. I don’t know her name. I just wish they have a name tag. I’ve been coming and paying monthly for 5 years now at this gym. And ever since she was employed here she never greet or smile at me even though I say good morning or smile at her. She has a very poor customer service skills. I think she works here for free gym only, but not dedicated for her job. That kind of attitude she does not deserve to work around customers. Now I’m still thinking if I would recommend this place to my friends or relatives. Or maybe I will if she is no longer working here.

Fantastic experience: Everyone is so nice and courteous.

Positive experience: This is a pretty big facility with multiple sports and workout options. To name a few: Workout machines Climbing wall Basketball Volleyball Table tennis Tennis And of course pickleball since that’s the biggest craze these days Overall, it’s a nice facility and definitely worth having a membership if you are a resident or at least visiting at hug if you are not. Although I did find the facility to be a bit old and dated in parts. The only new and shiny places I saw were the tennis and Pickleball courts.

Fantastic experience: Great service! Staff was wonderful Highly recommend

Positive experience: Is there a punch card? Beautiful facility and kind people

Positive experience: Life saving gym for my illness. Wish the machines were more spread out and less pool classes but other than that I enjoy the workout time.

Negative experience: Meant for only Kids. Highly oversold to the employees of the adjacent Hospital in the form of Family packages. There's absolutely no written communication so that the narrative can be twisted. The therapy pool lacks lanes so let alone lane discipline and is a wild wild west. In the exact words of senior citizens who want to work out in the therapy pool but never step in that area, 'Unprofessional and a Disneyland'. Not meant for adults. Even after so much escalation, they have absolutely no interest to retain members that aren't either kids or employees of the adjacent Hospital.

Positive experience: Could be a little cleaner, the drinking faucets are disgusting I saw one with blood on it I would recommend taking your own bottle of water

Fantastic experience: I can definitely spend hours in this facility without a problem.

Fantastic experience: Love this hospital! Always warm and welcoming!

Fantastic experience: Great place to work out. People are friendly. The complex is huge and clean. Lots of different classes to choose from, never boring and there is a lot of equipment and machines.

Negative experience: Worst place to play pickleball, I was waitlisted and got an email saying my spot is open now. I drive 30 minutes and get there just for them to say they have my spot to someone else even though I was first on the waitlist. The people they have at the front desk are also very slow. Didn’t get any apology or anything, when I asked if I can still play they responded with “sorry, you are going to have to go home”

Fantastic experience: Just started a gym membership at Rush. The facility is enormous, with so much opportunity! The people are also great. Highly recommended if you live in or near the area.

Fantastic experience: Rush copley healthplex is the location for our daughter's physical therapy services provided by BDI pediatric therapy at the pool on the premises. While I wish these services were closer to Elmhurst, I must say this gym has overall been a good place for these therapies. The aquatic staff is wonderful and kind and I have enjoyed my interactions with them through the years. The staff at the counter checking clients in are very friendly and remember regular visitors- even us- although we are there just once a week. The gym never seems too full, although the pool can certainly be populated with varied activities at the 5:00 hour with offerings of swim lessons and classes and water aerobics. When I have been to earlier therapy times, the pool is pretty quiet. There is a family changing room for children, which leaves the women's and men's changing room fairly quiet. The women's changing room has showers, a sauna, a hot tub and a cold pool, and a TV near a spa center. My only wish is the ability to use the pool amenities myself while my daughter is in therapy, but this is not included if kids are there through the therapy, which seems a little silly; I of course do not come more than once a week as I live pretty far away, but my understanding is I can pay for each visit if I should choose.

Fantastic experience: I have not really gotten to use the facility. My son is going to be working in the Health Plex and it’s beautiful. If you’re looking for a great work out, then this would be the place to go.

Positive experience: Great facility. Too pricey.

Fantastic experience: I love the gym feel great done my workout

Fantastic experience: Its kinda expensive but it is well worth it because there a bit of everything that has to do with exercising

Fantastic experience: Love the experience and the Professionalism

Positive experience: 4/5 gym but just too overpriced

Fantastic experience: I love this facility. It's large enough to have all the equipment needed, but small enough to where you don't feel crowded. The cold water bath/pool seals the deal!

Positive experience: Pool and Therapy dressing room needs to be revamped.

Fantastic experience: PT, OT has been a great experience with thoughtful and kind therapists. Amazing and talented group of people!

Fantastic experience: The therapy and the pool are nice the physical therapist people are nice

Positive experience: A good gym but for the prices your paying not inclusive of guests. They used to have 2 days a month to bring in a free guest. Once they realized they can scam more money, no more free guest days. Pure and simple greed.

Fantastic experience: Many options are available to you to choose from to work out and improve your health.

Fantastic experience: Rush Copley Healthplex is always clean with friendly staff! We love the summer camp for the kids.

Fantastic experience: The place is really nice, but swimming in shirts and pajamas in an indoor pool is really bad.. i think management needs to add some rules.

Fantastic experience: I really enjoyed the warm water therapy classes. Exactly what I'm looking for. Lovely huge facility!

Fantastic experience: Great gym, friendly and helpful staff.

Positive experience: Huge facility, with many amenities. Lower level needs better air circulation!

Fantastic experience: Stephanie, & Kevin really made the swimming experience for our 5 and 8 year old a great one. 1st class and they've learned more than 3 years at another park district we previously took them. So excited to see what their 2 month Progress from year looks like. It's instilled so much confidence for them.

Negative experience: Stuff gets stolen all the time. Staff does nothing to help

Positive experience: Granddaughters take swim lessons there. Clean environment and pleasant teachers

Positive experience: Great place to work out!

Positive experience: Excellent court surface. No crowds.

Fantastic experience: Awesome place to spend time in gym, pool, basketball, and tennis courts ‍♂️ ️‍♂️

Positive experience: Great place to play pickleball and meet new players. Only problem is the price.

Fantastic experience: They have an Awesome track you can run/walk on,

Fantastic experience: Good value! Nice courts, clean!

Fantastic experience: Great,clean facility with awesome classes.

Fantastic experience: Professional and caring!

Fantastic experience: My favorite place to be at..

Fantastic experience: Great Gym, great equipment and facilities. The staff is super helpful and kind.

Fantastic experience: I love the youth swim programs for my kids. They switched from Goldfish to here and made real advances in their swim techniques in just one 8 week session!! It's also greatly affordable! A true value for the money!

Fantastic experience: Literally couldn't say better things about this facility. I've been a member since 2016 and have always felt so welcomed and comfortable working out! I've been a member at several other gyms, and the healthplex by far is the cleanest, and most welcoming staff and members. Godwin from personal training is great! Along with Mike from tennis, and Kevin satler from aquatics. As an avid triathloner, Kevin is always helping me improve my technique when he's not busy with lessons or office work. Overall highly recommend this club !

Fantastic experience: This is a great facility with friendly staff in a clean environment.

Fantastic experience: very welcoming for pickleball

Negative experience: Joined end of July and purchased a bonus package of massages. Impossible to schedule one if you work due to limited scheduling outside of work hours. Finally get one scheduled and wait over a month. Show up only to be told no record of it and someone else has that time now. Got an apology. No attempt to rebook or look at scheduling another. Supposed to have 2 lap lanes for swimming g open. Lessons took over with an Aquatics class leaving one lane. Another "sorry about that". For amount paid for membership, I was expecting a bit more.

Fantastic experience: Great for me I need to get some exercise I like and appreciate it

Negative experience: Worse Hospital ever I seen.My sister was pregnant and she was in this hospital.Staff of labor department was so rude..my sister was alone with her husband in hospital.me n my mom we both go to this hospital to meet her and give her some courage.we drive 2 hours to reach this hospital. After we went there to meet her front deak ppl allow us to go up to meet her..but labor department nurses was so rude.as soon we entered in the lady on desk with no smile with dull face she look at us and ask us questions. Why you are here.when we told her that we are here to meet my sister.with rude way she stop us and she started saying we dont allowed visitor's.I told her that she is my sister and she needs us even after that they did not allow us to go to see my sister.after that tgey decided only 1person can go to meet her but no one else can go.in end they allow only my mom to visit my sister.THIS IS NOT RIGHT.IN THIS KIND SITUATION PATIENT NEED THIER FAMILY AND THIER SUPPORT. BUT PPL WORKING OVER HERE THEY DONT CARE ABOUT PATIENT EMOTIONS. THEY JUST STICK WITH SOMETHING WHICH DONT MAKE ANY SENSE TO ME.WHY WE BOTH CAN NOT MEET MY SISTER?THEY SAID BCUS OF COVID..REALLY MY SISTER WAS WITH US THIS MORNING AND SUDDENLY NOW THEY STOPPING US TO MEET MY SISTER. I WILL NOT RECOMMEND THIS WORSEN HOSPITAL TO ANYBODY. THIER SERVICE IS TOTALL B**S**.STAFF IS VERY BAD NOT HELPFUL AT ALL AND THIER ATTITUDE IS SO HIGH.THERE IS NO SENSE NO EMOTIONS.PPL WORKING IN THIS LABOR DEPARTMENT IS SO MEAN AND RUDE.

Fantastic experience: Recently suffered a stroke, Amy was so nice as a speech therapist. Daniel was great as my occupational therapist. Very nice team

Fantastic experience: Best gym around

Positive experience: It has everything there you need for a good work out. There is an in door tennis, and basketball courts, as well as a rock climbing wall.

Fantastic experience: This beautiful complex was clean and not busy at the time I went. I was very impressed the facility and would definitely return, or purchase a membership if I lived in the area.

Fantastic experience: Top notch local gym

Fantastic experience: This place is great. Well worth the price.

Positive experience: Had to get a key to use restroom. PITB

Fantastic experience: Excelente lugar y experiencia

Fantastic experience: This place is a great place to start a fitness routine. There's so much to do here and lots of support as well.

Negative experience: I agree with the other reviews, this was formerly one of the best gyms around now it’s no longer open at convenient times it’s not customer focus anymore for either the public participants nor the Copley medical staff. you need to be open until at least 9 o’clock every night especially on weekends

Fantastic experience: Ok

Fantastic experience: Friendly and happy

Fantastic experience: The Heathplex has something for everybody, including the best "Kids Active Club" I've ever seen at a gym. Our kids love it when we go work out, so they can go to the Kids Actie Club and do either arts and crafts or play in the dedicated gym that is just for them! I'm not a big tennis person, but they have 8 indoor courts. My favorite aspects of the Healthplex are the indoor track and the amazing pool.

Fantastic experience: A great place to rejuvenate yourself, feel fit and happy with very helpful staff and trainers around. I am addicted to fitness since I got enrolled. So many things to do, very clean & made it very thoughtful.

Fantastic experience: This is a fantastic gym. I wish they'd open up a few more treadmills when the COVID numbers are low, but i still love it. Great gym, equipment, staff, locker room, steam rooms, saunas, hot tubs, cold plunge pools. I'm very happy here!

Fantastic experience: Great swim staff and swim lessons!

Fantastic experience: Great indoor tennis facility. Reasonable fees. Accommodates Gladiator tennis league players without needing a membership to the facility.

Positive experience: It was the best gym in IL for a long time and everyone knew it until covid hit. How do you guys loose almost every benefit here and charge more money then before. You guys use to provide toothbrushes, floss, hairspray, brushes and a lot more know you barely have anything. Its a nice facility much much bigger then other gyms but not worth the price there asking… Crazy how there charging more then before and have less benefits*

Positive experience: It was the best gym in IL for a long time and everyone knew it until covid hit. How do you guys loose almost every benefit here and charge more money then before. You guys use to provide toothbrushes, floss, hairspray, brushes and a lot more know you barely have anything. Its a nice facility much much bigger then other gyms but not worth the price there asking… Crazy how there charging more then before and have less benefits*

Fantastic experience: Is a excellent place great equipment but is a hefty priced membership.

Negative experience: Too outdated equipments and facility. Underserved to be promoted as premium gym, far below average places. Don’t sign any long term contracts before actually using it. That is what they pushed me to do.

Fantastic experience: Great place for tennis. Tennis pros Mike and Tim are excellent!

Fantastic experience: Incredible facility with lots of amenities. The pool and sauna are great to use. The indoor track is nice for inclement weather. The variety of fitness classes is my favorite part from ATAC to zipfit and boxfit

Fantastic experience: Rush Colley Healthplex is easy to get to once you turn into the Copley campus. They have lots of parking. Parking was close to the door. The signs that led me to the Therapy room is well marked. The staff explained the directions well and are friendly and informative. It was overall a good trip.

Fantastic experience: Love the water classes

Fantastic experience: Friendly staff, flexable with multiple child visits.

Fantastic experience: Great facility. Best outdoor tennis courts

Fantastic experience: Very friendly and helpful staff,