Crunch Fitness - Farmington Hills

Negative experience: Rude worker thinks he’s tuff not clear on polices didn’t let me in after 30 minute drive. Mid gym as well don’t go here

Fantastic experience: I love this location! Has everything I need and more to feel successful in my fitness journey! It's always super clean and the staff are very inviting/helpful! 10/10 for sure!

Fantastic experience: The best gym ever !! Greatest staff of all time

Fantastic experience: I go here almost everyday. I find this one the best gym in the Farmington area.

Fantastic experience: Great gym! Staff are friendly & super helpful.

Fantastic experience: Devin, Andre, and Paul are great!!! My account was messed up from my previous gym and I had no problems getting it transferred over love this gym

Fantastic experience: the staff at the front are lovely, Paul, Devin, and Andre are all very professional and have always treated me fairly and with respect!

Negative experience: Wouldn’t recommend to anyone. Better drive couple miles more, you’ll find a better gym than this one because none is worst than this. This gym has the worst staff. They wouldn’t follow their own terms and conditions. They are trained to mislead and enroll whoever comes in without telling how all the plans work. They are basically trained to cheat customers. Shady and cold people. They will just talk in a loop and keep their cool until we loose, but still won’t solve our issue. Cleverly stole my $200 within 2 weeks. They are skilled at this. They should be ashamed to do this over and over. Staff should know that they are getting paid to mislead customers and that’s hard earned money of people. They didn’t mention about any 45 days thing. Assistant manager pretends as general manager and general manager is not at work all the time. When you meet general manager, he is a veteran at misleading customers. They wouldn’t cancel my membership in the end and kept my money.

Fantastic experience: Crunch farmington has been the place to go for me for years. Staff is always friendly and make you feel like part of the family. They always try to stay on top of cleaning and keeping up with everything even during peak hours. It’s the kind of gym that makes you want to drive out of your way just to be there. Keep up with the awesome work! Special shout out to Paul and Andre, these guys keep the gym running!

Negative experience: Worst club in the locality maintained by unprofessional and greedy staff. Andre, Paul & Devin are club staff but they call themselves as General/Assistant managers without any experience how to treat customers. They don’t clearly mention the anything about the charges that are levied on customers before joining but later when we ask them about the charges that are applied on us they keep saying that they have already mentioned about these charges during signing up. No matter what we talk to them the whole staff keep on saying just one line “you have signed the agreement and everything was informed to you prior to signing the agreement” I reached out to them prior to billing cycle to cancel my membership but they did procrastinate their work until the billing date arrived and made me pay the fee(monthly&annually) Even if had to cancel the membership I had to pay these fee before leaving. I’d never recommend this club.

Negative experience: Paul, the GM is friendly until you need his help. YOU CAN NOT CANCEL IN THE APP, OR ONLINE. This location does so poorly in sales, they need to see you face to face in order to cancel so they can play the “retention” game. That’s what an employee told me. I filled out the online cancellation form but they called and told me they can’t honor it over the phone because they want a signature. They say I have to come in or mail a letter. I told them I could do neither as we were on a cruise ship at the time for 30 days. I asked if there was a way to do it digitally. It was not. I come back after the trip and the bill has accumulated to over 150 dollars. I tell them I need to cancel (as well as gave the backstory) but now they say the bills is too high. They want the full 150 payment, then they’ll cancel. I told him that’s ludicrous. Paul then became extremely rude and said verbatim, “I dunno what you want me to say. Let it go to collections after 3 months, then.” I asked him why he didn’t say this on the phone, and he said because it’s in your agreement. There were a multitude of ways my situation could have been assisted. They could have also placed my account on hold while I was gone which Paul apologized for not mentioning at the time. Don’t sign up here. They’re only money hungry. Thanks to Crunch, POWERHOUSE has a new client!!! It’s much better people over there! GO TO POWERHOUSE !!!

Fantastic experience: Devin and Jesse are sick!!!! Pauls alright

Fantastic experience: It’s the best gym great equipment

Fantastic experience: Very clean gym, Devin at the desk was very helpful

Positive experience: This has been a good place for a wholesome workout for past 4 years. Good equipments, staff and trainer

Fantastic experience: Great gym! Lots of great equipment and the people there are amazing!!

Fantastic experience: The gym is very clean and has all of the equipment necessary for a great workout, plus Devin and Gabs are super cool. Win Win

Fantastic experience: This was my first time here, and the staff was welcoming and the gym is great! One of the best Crunch gyms I’ve been to.

Fantastic experience: Extraordinary club. It is not my home club but I know excellence when I see it because I've been working out for years and I have seen many sports arenas and fitness centers. Extraordinary leadership hosted by general manager Paul and assistant general manager Andre. Great use of space and the space is huge. My club is about 1/3 of the size. Spotless . High energy. I did not need a spot lifting but I did spot club members thoroughly enjoying themselves. You can tell from the body language. Farmington Hills is most lucky to have this amenity within their city limits. Congratulations to the incredible staff for a job executed wonderfully.

Negative experience: Terrible experience. I signed up a year ago hoping for a month to month agreement as I saw advertised. The employee who signed me up didn’t explain anything about a year contract to me, but apparently that’s what I was signed up for. I used my other gym membership more so I came in a couple months later to cancel. I was told I cannot cancel until the year had been up. (I also signed up for $10 a month which later increased to $13 a month). 1 year later (on the day they told me my membership would end) I am charged $80 for another annual fee. I talked to several employees about a refund as none of this was communicated to me and was denied. It also seems as though this second annual fee is completely unavoidable as you can’t cancel until a year later and are charged on the day you are actually able to cancel. Awful communication and awful customer service. Will never sign up for a crunch again.

Fantastic experience: I’ve been at this gym for five years and it’s totally amazing. It’s so spacious and I love the equipment. All the co-workers are fantastic! Noelle is my favorite. She’s awesome. Her smile is just as bright as the morning sun! 10 thumbs up. I definitely recommend!

Fantastic experience: Nice gym. Always clean with new equipment

Positive experience: Well maintained equipment, friendly staff! Good place to workout! Very clean space!

Negative experience: They don’t Refund Anything(if you use the service or you don’t)… if we ask for Anything they simply say we don’t do refunds…before registering for Crunch please go through all the one star comments & some day you will face that situation… I don’t know why no one is taking about this…this is very big issue.i am hoping this comment will help someone & they will save Money & Time…

Negative experience: Hey there! I just had an awful experience with the staff, as I went in during August of 2023 to cancel my membership. Unfortunately, it seems that there was no documentation of the cancellation of the membership even with the signature I provided in person. I was told that I needed to pay for the rest of the billing cycle, but reached out more recently to question why I I was getting billed, I was informed I had an active membership that was never cancelled. They also refused a refund, and as an out of state college student are requiring a letter or that I cancel in person. Paul over the phone was nice with discussing the cancellation policy, but the business itself is awful and predatory. 0/10 would not recommend Side note update: forgot to add that I was later informed that in some cases when a member attempts to cancel a membership while paused, it doesn't always go through or save that there was an attempted cancellation, hence why there was likely no documentation. Even with this information no refund was offered.

Fantastic experience: Very clean gym! Friendly staff and awesome environment! Paul, Noelle and Devin are great!

Fantastic experience: Tons of equipment. Members are serious about their workouts and polite. Very little waiting for equipment to free up. Locker room is spacious and clean.

Negative experience: Super shady gym!! They took $390 from me. This place doesn't care about you or your well being, you're just a dollar sign. I sustained an injury and could not come to the gym. I had been working with a personal trainer for almost year. I stayed in touch with the trainer about my condition, I wasn't charged for three weeks and then boom, I started getting charged again. I had PAID for sessions before my injury, apparently after the three month contract it turns into monthly. Being you don't get billed monthly I thought I got charged every time I booked my sessions which was bi-weekly. I asked for a refund for my PAID unused sessions and all I got was "we don't give refunds for that". Really?! No service was rendered and I can't get a refund?? I read over the contract, nothing on there says they don't refund for UNUSED sessions. Funny thing is you can only cancel the training contract and gym membership in person...so if you died, they'd still charge you!! What a wonderful company. No one responds to any emails at the facility. I emailed the address given in others reviews and no answer.

Fantastic experience: The facilities are super clean and the staff is so friendly and helpful. Everyone is so respectful of women which is a huge bonus! Theres plenty of machines to use and a turf/field space for conditioning! This is a fun and safe space for all to work out! Staff is amazing!!

Fantastic experience: The workers are super friendly makes working out super fun .

Fantastic experience: Love this location they have a large selection of machines.

Negative experience: They switched from paper towels to anti bacterial wipes. How do you wipe up sweat with something wet? Plus I get enough toxins in my life. I won't be touching these things. I coming to improve my health. Use to be a good temp. But really hot since Christmas which means more sweat on the machines. Nice if it was 67F again. Everyone is working out.

Negative experience: Good luck actually cancelling your membership, be prepared to jump through all sorts of hoops and then still get charged after the fact.

Positive experience: Friendly and knowledgeable staff, lots of equipment, and clean facilities. Sometimes they let people sit on machines too long and read their phone, while others are waiting to use the machines.

Positive experience: Decent gym. 4 stars because group class music is pretty loud. And some of the dudes that go here smell sooo bad. I know gym can’t do anything about that but you should consider that before choosing this gym

Negative experience: absolutely ridiculous how hard it is to cancel a membership here. seriously, i understand that this is a gym but there is still a level of customer service skills needed to be learned. i’d give 0 stars if i could. please simply do better

Positive experience: Great gym for working out. Please do not hire personal trainers. They have a very complicated contract with a thing called “pause”. If you think you are ending your training, and you say good bye to your trainer, the can pause your account and you thing you are done, then after the pause, they will start charging every two weeks. The only way to stop the charges is to go to the gym you signed up with, request a cancel contract form, fill it out, get it signed, keep a copy for your records. And watch your bank account. They got me for $960 before I figured out that ABC is their training billing arm. We were out of the country and it took us a while to figure out who was charging us. Ugh

Fantastic experience: Loved how helpful and attentive the staff was when I visited. Noelle ,the general manager, made sure that all of my needs were taken care of!

Fantastic experience: One of the cleanest gym’s I have ever been to, also a great atmosphere to work out in!

Fantastic experience: Love this gym! The staff is highly trained. They make sure my visits are safe, productive and a positive experience every time.

Negative experience: Sucks. Not for the serious trainer. I knew this going in , so thankfully i signed up for the $17.99 a month deal so i can cancel anytime without penalty (so they say, we will see). It doesn’t matter when you go , you will never get the equipment you need (example, One smith machine , and its angled which is stupid to begin with ) Three cable crossovers , but always taken. If you are lucky , one side might be open , sometimes on a couple stations, but these kids have no gym ettiquete and won’t move to another station when they only need one side , and they don’t know what letting someone work in means. But they do have hundreds of pieces of cardio , many never being used. So that’s a huge waste of money and space. To put it in perspective , it’s Planet Fitness with some weights, and caters to kids who think they are monsters (140 pound monsters) and old people who are cardio kings and queens. Skip this place. It’s been this way since they opened. Hey James , Hey Adam. The place is packed , the money is pouring in , how about adding a few smith machines. Vertical smith machines. And maybe a few more movable benches ??? Every bench is bolted down except one , so if you need that one bench and the one smith , forget it. Who maintains the equipment ? Hasn’t anyone noticed you put the wrong pulley system on one side of the center cable crossover station??? It makes the two pulleys way off center , rendering it useless. The cable drags and is dangerous , will cause premature wear and breakage. Most likely the cause of the broken cable in one of the reviews below. And turn the fan down. i get that it is supposed to move the heat back down , but it’s too powerful, so it causes a nasty cold breeze. You need to bundle up on that half of the gym. Pluses ? Olympic bars with thin grip. A decent number of squat racks and rubber plates.

Fantastic experience: It's best gym around here + staff is super friendly. Also they allow you to play your favorite channels on TV (⛳ for me) that makes workout fun. Thanks

Fantastic experience: Great place!! Clean and spacious. Everyone is friendly and helpful. Keep up the great work

Fantastic experience: This gym is amazing, clean, has everything you need, and even has great trainers like Sandeep.

Fantastic experience: I’ve been a member for one year, very nice gym!

Fantastic experience: Friendly staff that are willing to answer questions for new people (me) who don't know the machines well (again, me). Love the classes offering for my membership

Fantastic experience: Crunch in Farmington Hills is the cleanest gym in the area. The staff is super pleasant and are always working to keep the gym in great condition.

Positive experience: Nice cheap large gym. Friendly staff but too busy most of the time! Good enough for almost all fitness enthusiasts

Fantastic experience: Very good for routine basic workout with the 10$/m subscription. Fairly clean and well maintained. Not too crowded unless after dinner time.

Positive experience: Great location but the downside is it’s ALWAYS busy. It’s kind of annoying to where I’d suggest going else where, I’ll probably get a new gym in the spring. Unless the gym hours extend ‍♀️ also, the walls are always filthy

Negative experience: Don't event live in Michigan anymore, told them 4 months ago I was moving. I realized today they're still billing me. Making it an absolute nightmare to cancel, even though I had tried to cancel before I moved. Overall though, I did like the staff and the classes when I went there.

Negative experience: Signed up for a monthly plan and when I went to go cancel it they told me I couldn’t because whoever signed me up accidentally did it for a year. Incredibly unprofessional to lie to someone about what they’re signing up for. Seems like a total scam to me. The gym was also always dirty.

Negative experience: Beware when u Try to cancel ur membership u will find yourself on a merry go round. After canceling in person they continued to charge my cc. After speaking to 2 managers, including Alessa. I was charged 2x 1 day apart. Bad customer service

Negative experience: The worst gym management ever. We asked them to cancel our membership, but we were charged for 9 months after that. Due to a employee fault, that they froze account instead of cancelling. They never want to refund for these charges.

Fantastic experience: Amazing gym, environment, and people! Top notch service! Trainers are amazing and the in house equipment gets the job done! 24/7 access is pretty sweet as well!

Negative experience: I used to love coming here until that girl with the blue hair started working there. She acts like the police. Disturbing everyone’s workout telling us what we can’t do where I’ve been going here for years and no one has ever bothered me. She even told a handicapped woman something where she grabbed her things and left because she uncomfortable now. If she continues to do this a lot of ppl are going to start switching gyms

Negative experience: Pretty good gym as long as you don't go during peak hours. Unfortunately, 3 out of the 4 row machines seem to be perpetually out of battery or glitching out, and 1 of the two assault bikes has the same issues. ***Update*** The gym very selectively inforces rules, and the gym management makes up rules on the spot that are not Crunch gym policy. Move equipment around the gym? Straight to jail (even though it is not a written policy). Wear flip flops, leave bags all over the floor, misuse equipment, film others in the gym? All good with the staff at this location. Also, almost nobody wipes down their equipment ever.

Fantastic experience: This gym is clean and spacious. There’s a long strip of free space for exercises like moving lunges. Benches for dumbbell exercises are plentiful and there are many cardio options to choose from. I would bring headphones, as the way the music is mixed is… not enjoyable. And this is coming from someone who likes the individual songs played in the mix. Overall, so far I would recommend this gym to those thinking of joining.

Negative experience: Oof this location cannot keep staff. So the level of service and helpfulness is inconsistent. The new manager isn't very friendly at all so the staff reflects that attitude. I'll be going to a different location soon. PS the lockers need to be cleaned. I've seen the same trash in the same lockers for months now.

Fantastic experience: I've been going to Crunch for a little bit over 4 months now. I used to be very active in my teen years but fell off of it when I stopped doing sports. Now, I am 23, graduate, and working 9-5. I had no motivation or in my mind, time, to go to the gym. I got really unhealthy and knew I had to make a change. I knew a few people who recommended Crunch and decided to try it out. It took a little getting used to, a lot of buff people haha and I am very shy. But I am actually motivated to go to the gym now! Which I never thought would happen. Crunch is very clean, everyone is really nice, and the cycling classes are the best! I go to Crunch after work and even though it is very busy, I can always get my workout in. No one hogs any of the equipment in my experience. The staff are all super nice and chill. Very happy with my experience, I'm definitely going to be sticking with Crunch :)

Positive experience: When I did the research, it looks like there is a substantial cancelation fee, and it says 9.99 per month, but you are billed 14.99, and there is an annual fee. I don't like misleading information. But I like the gym, especially the area where you can do your own thing. And, they have lots of disinfectant wipes. If you ca afford it, do it. But I know I would go and then stop. I need flexibility with canceling.

Negative experience: This gym may be a good value for the basic membership .. but be EXTRA careful paying for anything else unless you are sure what you are paying for. And, be aware of their sales pitches. I paid $600 in advance for peronal trainer lessons. After two lessons I requested them for a refund for the rest of the lessons as they were not useful at all. They refused to refund anything.. The reason they gave me is that I paid the full amount in advance. The person at front desk told me that if I had decided to pay in installments he could have been able to cancel it, but no refund. Also, don't expect them to respond to your queries once your credit card is charged. They first told me that the refund is handled by a specific person and I should talk to her. I kept trying to get hold of her for a week but she never came in front of me. I was given an appointment time when she was supposed to see me at front desk. I kept waiting for 15 minutes while seeing her walking around. And then I was told that she left for the day. :)

Negative experience: I terminated my membership at Crunch Fitness on April 10, however, they still charged me for May and June. When I terminated my membership in April, they told me I wouldn't be charged in May. When I inquired about the May charge, they told me they would refund the charge and that I wouldn't be charged in June. They never refunded the May charge. When I talked to them in June, they insisted that they did refund the May charge, but that the June charge was valid since I cancelled my membership on May 10. (which is not true, I cancelled on April 10) They also told me I needed to show them a "signed cancellation letter" in order to prove that I had cancelled in April. I never received any such letter.

Fantastic experience: Crunch fitness is the best gym in the area! It has all the amenities for an amazing gym experience. The gym is always clean, the staff is very attentive, and there's always good music to get you in the zone!

Positive experience: Signed up recently. Check-in and registration pretty smooth. Friendly staff. Signed up for the base except it's $15/mo (not $10) if you don't commit for a full year, which is still OK for me so consider that. ~$55 total cost of signing up (fist month included) and they give you one free session with a personal trainer, which I decided to continue with, since I've never tried one before. That's (~$60 session) for 3 moths (their minimum suggested time) and then we'll see. Just ONE request: please, please consider adding a bike station. This is a gym! of course there's ppl who want to bike there ;) easy 4 starts, I'll update my review after a couple of months :).

Fantastic experience: Everything was clean and well maintained but the reason I’m writing this is to say that the customer service was above and beyond. I moved away In September and thought I cancelled but turns out they didn’t get my email or a mistake was made. When I called I believe her name was Alisca she went above and beyond got my membership canceled and was able to get it refunded. Called me back exactly when she said. In my book that’s service that will make me come back to a crunch in the future if I move to a city that has one!

Negative experience: I’ve been a member @ this gym for the last few months. It’s a great clean gym and the atmosphere is great. But management is absolutely terrible!!!!!! Today I was harassed embarrassed in front of a bunch of people by the manager. For something that could’ve been completely handled differently. I come to the gym to distress and tonight I felt like I was being attacked will not be coming back to this gym. Would like to be contacted by corporate Farmington Hills mi location.

Fantastic experience: I have been going to this gym for 3 years and the staff has always been extremely helpful and friendly which creates a great gym environment! Gym is always clean along with bathrooms, sauna and showers! Highly recommend!

Fantastic experience: This gym is clean which is probably most important. But it has a nice staff, good gym vibe. Only down side is the machine wipe downs are wipes I'd prefer the napkins incase I sweat.

Negative experience: See all the one star rating. No manager on job. All kids working at front desk does not know anything besides watching people scan their membership card. If you are looking for self service gym, this is one for you. If you have problem, It will take forever. When i started initially, they had issues with credit card machine. I got my money back after 25 days after calling them and leaving a message multiple time. After a year or so I started again thinking now they will be good. But again, its the same. I want to cancel my membership but no manager. I think the kids can learn how to cancel the membership if the owner allows. I feel they just want people to pay and don't cancel the membership.

Positive experience: Great gym. Great Staff. Love the many classes. Especially the spin class with the Monday evening instructor! He's awesome (wink). The hydro massage tables are great and the perfect post workout to do. At this Crunch, the mens room is usually clean. Overal way better than than Planet Fitness any day of the week.

Negative experience: COLD COLD COLD! I took the opportunity to speak with a manager or GM I don't remember which title she said she was, little over a month ago and about how during the summer and even now that they have the gym freezing. When I come to a gym it's appropriate for the gym to be warm to hot. My sweat shouldn't be dripping cold off my body and I shouldn't be shivering in-between sets because the gym is so COLD. By having a hot gym, the heart rate stays elevated, I sweat more, burn little more calories, I keep my pump in-between sets and supersets etc. And even Now the weather is 50-60 degrees outside which means it gonna be colder inside and THEY won't even turn the heat on they have the Air Conditioning on BLAST when it's colder outside. It's common sense. I was told by the Manager that the Higher Ups don't allow her to change it and it's a set temperature which makes absolutely 0 sense coming from the people at the top of the food chain. I'm very disappointed in these owners and people who manage these gyms is like they never workout a day in their life to understand the basics of running a gym. Something as adjusting temperature of the gym to fit the weather each week so that us (Clients) who come and pay you money has a appropriate hot gym so we can get the most out of our workout is so simple but yet the Owners struggle. After all these locations they opened up it's disappointing that this is what they struggling with. I wouldn't be surprised with these owners as we get colder and colder they'll still have the air conditioning on in December. I'll give it another few weeks if I don't see improvements I will look to take my money elsewhere.

Fantastic experience: Joined a few weeks ago. Very nice gym, lots of free weights and the machines are well maintained. Clean and very hype for the gym atmosphere. Very bright and a lot of friendly people. This gym makes me really look forward to working out. My only complaint is that some of the weight locks are broken or faulty so it's sometimes difficult to squat or deadlift more than 3 plates without spilling a bit but that's not a big deal, more of just a suggestion.

Negative experience: They will not cancel your membership until you physically come into the building to cancel it. I called to cancel 4 separate times over a period of 4 weeks informing them that I’m unable to come to their location, only to be charged for yet another month because they didn’t cancel it. “I didn’t sign the cancellation form”. They have my email address on file, why not just send me the form?? Good luck cancelling if you move far away.

Negative experience: DO NOT UPGRADE! Again DO NOT UPGRADE! They will say you can downgrade anytime but they won't let you if you try to later. I was on the 9.99 plan and thought ill try a few classes get a guest with me for a couple months who was staying over and then downgrade again. So I upgraded to the highest level during which they said I could go back anytime. N now that I want to go back they said you were signed up for a contract and cannot. They agree it was their mistake but just say too bad I got to live with it. Absolute scammers. EXTREMELY CROWDED too. Forget getting a bench, you won't even get parking spot during peak hours.

Fantastic experience: I’ve had a base membership at this location for about two years now. 5-6 mornings a week so you can say I love working out. I’ve tried a lot of gyms before, but this is the best! Reliable and friendly staff, clean, atmosphere, and reasonable hours, especially during the holidays. For a price that can’t be beat, any complaints I have are minimal. Awesome equipment and from what I’ve seen great personal trainers, I wouldn’t go anywhere else. They are innovative with staying current with their equipment and adding accessory equipment. As far as the gym goers, I’m never afraid to ask for a spotter, and I’ve had only friendly interactions on the floor, as well as in the locker room. I can’t recommend Crunch Fitness enough!

Fantastic experience: I'm trying to get back into the gym and recently made it in! This gym has clean workout space. In the past, I've enjoyed using the hydro massage beds and the tanning bed. They do have a free trial and say pass to try it out.

Positive experience: All of their employees seem to be under 21, which is fine, but they naturally take their responsibilities as if they were teenagers. If I need to look at this every time I go to the locker room, then so should everyone else who is thinking of joining this gym.

Fantastic experience: Great gym that has all the basics you need cardio and weights (machines, free weights, bench racks, squat racks etc.) place is clean but I recommend going before the 5pm weekday rush.

Positive experience: Really nice gym with tons of equipments and ample space for a workout session. Friendly staff, neat surroundings, good vibes.

Positive experience: Nice place to workout. Spacious, good price, nice equipment. They just need to be careful with the temperature of the place sometimes it feels cold lol.

Negative experience: I would have given negative star if it was possible. They kept charging me for almost 2 years without sending a single message to inform me that I was being charged for the account that I thought it was closed. When I asked rookie general manager about this secretly charging, he said I’m not responsible for that, however, he still wanted money. I’m sharing this for other people who might get rubbed like me.

Fantastic experience: My wife loves the classes, Zuma and spin classes. They have a great cardio section Plus free weights and a bunch of power racks. Lots of weightlifting machines as well anything you can imagine they've got it. People there are very friendly.

Fantastic experience: I’ve been coming here since 2020 and I love this gym. The staff and other members are always nice and the gym is always clean. Thank you Crunch!

Negative experience: Crunch design and price is good but not this center, Farmington hills center is not maintained well and most of the group (including HIIT) classes available in other centers are NOT available here. Machines are poorly maintained and there is a big crowd in the Squat stations and it is very difficult to get machines. Farmington hills center is poorly maintained.

Negative experience: I signed up for personal training through a personal under them. They automatically renew the contract without telling you it’s automatic. I also had $600 of sessions paid for that didn’t get used yet and the trainer ghosted me. The manager Corey refused to give me a refund

Fantastic experience: The manager and workers here are incredible. Very welcoming and accommodating to whatever request you have. They are constantly cleaning and constantly refilling the sanitizer bottles and paper towels, this is by far one of the best crunch locations I have been to.

Positive experience: I love this gym they have everything I need in one place however I think that a lot of people have found this out and now it is always crowded even in the morning and you have a long wait to be able to use the equipment you want. But the staff, facility, and atmosphere are all on point.

Negative experience: DO NOT DO BUSINESS WITH THIS GYM. These guys charged my credit card $343.57 for "Club Fees". I called them up and they said that's what I owed even though I have the yearly $200 membership. I tried to cancel and they told me that I have to come ON SITE and sign an exit contract rather than cancelling by phone. This gym not only charges you fees they also make you come ON SITE to cancel your membership because they know you won't do it for $10 a month. This is the biggest scam in the area DO NOT DO BUSINESS WITH THIS GYM.

Negative experience: I loved coming here back when Zac was manager. But a lot change here. This place had very high turnover for a reason. Used to be a great place before the highschool crowd picked this place as a dance club. Ther meet in groups of 10 and take up all the equipment. The sit on a machine 20 mins on their phones or swearing out loud across the gym. The staff are younger and will not wait till the very end of the day to take out that over flowing trash. I decided to go to Edge fitness down the street. It’s a great looking gym but it’s no longer the same as it once was before.

Negative experience: This place is ridiculous. Not only was I harassed every Sunday by a male gym member, however every time I walked in the door I was jumped down my throat by staff members begging me to refer more members. You literally cannot get on a machine as it is without waiting 20 minutes, why would I want more people to fight for machines with?! If you need to sell more memberships then locate to a larger space. Additionally, the GM just informed me I have to supply a utility bill proving I moved in order to cancel my membership. This is a GYM. Where I locate to isn't your business. Now I have to waste gas money which is super expensive these days just to cancel my membership because phone verification isn’t enough apparently.

Fantastic experience: Crunch Fitness is a very nice place to workout. The weight room floor is large with various pieces of equipment. Staff are always cleaning and lots of sanitizer stations. I love working out at this place. The music is upbeat with a very nice variety of selections. The tv monitors are always on different stations. I do have two concerns that staff seem to care very little about: 1. Staff do very little to lubricate pulleys. The universal station, closest to the windows, has many stations that are hard to move because the pulleys need to be lubricated. The low row and lats pull down stations are very difficult to use. 2. There are 7 or 8 squat racks but only one movable bench and two stools. There needs to be at least 4 to 5 stools and two movable benches. People are at these stations for an hour or two and will use the bench or stools the entire time. I have asked several employees numerous time to lubricate the pulleys and if more stools are possible. Each time I am told 'we will look into this'; with no results. I showed the pulley problem to a fitness trainer; he said he would tell management. I even had one person to tell me he would try to get stools from another location. Nothing has changed!! It is very disappointing that I must wait to use a squat rack because I need a stool. Also, I become frustrated when the low row or lats pull down stations are difficult to use because of lack of lubrication. Hopefully management will identify these needs and act accordingly... we can only hope.

Positive experience: Stopped in during a promotion to check it out. Seems like a nice place with reasonable prices. I didn't appreciate the sneaky sales tactics used to try and get us to sign up for only $0.22*. It took several direct questions to find out there would be a follow up $49.99 annual fee regardless of whether or not we cancelled before the 30 day trial finished. Not that the fee is excessive because it isn't, but the fact that it was so hard to get the actual cost of membership bothered me. I decided not to sign up based on the fact that I didn't like the way they made me felt. I may be silly but that still matters to me.

Fantastic experience: Hello. I train four days a week at this location. Great experience each day I train. Today was my usual Saturday at this facility; however, today was the 'Open House' event. A world-class event hosted by Luke with a Z, Leah, Joey at the front desk, Tom and Josh. All had a great time. Should you not have made the time to attend this event. Dude really? Mark B.

Negative experience: I recently tried to upgrade my membership (after being a member for over a year) to the Peak results. The front desk lets me know that it would be only $1 until January to sign up because of a promo going on. I get a charge of $39.99 and called Crunch and spoke to a manager. Long story short he told me it must’ve been a miscommunication and I asked him if I’ll be receiving a refund he said no. I proceeded to ask why and he goes “you can take it up with my boss. he’ll be here on Monday and if not, hire a lawyer.” I loved this gym. I’ve been going here since August 2020, I know all of the club regulars and majority of club workers. I recommend this gym to literally everyone I know. After all that, I get told to hire a lawyer over $40. It takes less than 10 minutes to cancel my membership and go to another gym within a 10 minute radius that will not disrespect me over having one complaint.

Positive experience: I frequent this gym about 5 days a week and I must say it’s my favorite location. My biggest complaint are the hours. They open late on the weekends and close early as well which is hard for people who still WORK weekends. I work 7am-10pm some days and can’t even fit in a workout after with enough time. Other than that though nice workers. I’ve had one extremely unsettling occurrence with a employee but I don’t think he’s there anymore thankfully.

Positive experience: Great value and business. I do absolutely hate when I have to cancel membership for family members or myself. I generally use the gym during the winter and I go thru hell canceling because they sit there and don't take no for an answer to the point where I lose my loyalty almost. My wife was very uncomfortable because of cancelation conversations she had with some guys at the counter. Now when signing back up they want your bank account number because they know it's easier to control you if you can't simply cancel your debit card. I'd say 5 stars if the canceling process wasn't a total headache.

Negative experience: I can say I was happy with this gym, the membership cost is ok with what you get. but be very careful with what they charge when you put your credit card information. I cancelled my membership because I moved to a new city and they keep charging me even 2 months after. the small letters of the contract says that I must cancel with at least 5 days before the new charge is processed, I cancel with 7 days in advance and have my receipts. when I contacted Josh, the manager of this location, he agree that was a mistake on their end, and will process a refund, that might take up to 2 weeks to be processed, one month later they are trying to charge me again for next month, is not even a big amount of money but Josh and other staff members attitude is really annoying, suggesting me to contact my bank when I already did and is an Crunch practice. I already open a dispute with my bank instead of wasting time with this entitle people, and I will just recommend anyone that comes to this gym to be aware of this likely common practice

Fantastic experience: Great location on Hagerty and Grand River in Farmington Hills, Michigan. Good amount of equipment; good quality of equipment. Well kept up, minus the occasional broken mirror but that’s cost of doing business in the weight lifting+ gym market. The icing on the cake is the Sauna/Locker-room amenities included at any package. I see this gym and this model as being the best Value to Return ratio for a gym. Definitely meets my standards and I wouldn’t recommend without being a member for 6+ months to tell if the Value is there. For 180$ a year (12x10+60 annual fee) this is great option for any college student or worker in the area needing a gym.

Positive experience: UPDATE AFTER 2 YEARS; Still a good gym, but the employees are mostly teenagers who don’t do the best job keeping up with the basics - such as keeping the tissue paper dispensers stocked so we can wipe down machines and equipment, keeping the trash cans empty, etc. They are always overflowing at the end of the night without fail. This may be petty, but it bothers me. Original post ; As a long time member of LA fitness, and a few other gyms in the past, I think crunch does a great job keeping all of their locations super clean. They have nice machines, dumbbells go up to 100lbs, and plenty of benches.