Equinox Bloomfield Hills

Negative experience: I recently moved to the area and was looking for more of a luxury gym similarly to what I used to have. I made an appointment for a tour several days ago online at 1:30 PM and arrived at that time. The front desk girl let me know that my membership specialist was busy with another client, and I happily waited for about 20 minutes. After those 20 minutes, I went back up to the desk to check in and see if there was a status update, only to be told that the membership specialist responsible for giving me a tour had left. Not a great first impression. I appreciate the team making something work and arranging for someone else to give me a tour 30 minutes after my scheduled time, but for the monthly price tag, I expected a bit more attentive customer service. Additionally, I didn’t receive any of the follow-up information I was told I would receive after my visit. I was very much so looking forward to joining, but unsure now. Hoping it was just an off day.

Fantastic experience: This gym is a great option depending on what you’re looking for. It has great equipment, there are a ton of classes to choose from, it’s clean and has pretty good hours. The Equinox brand definitely appeals to a younger crowd (18-40) and has a great aesthetic. The yoga studio is beautiful and the mats/blocks/towels/bolsters are by Manduka, which as a regular yoga practitioner I can say is the best brand out there. The pool, hot tub and cold plunge are also very nice. I was recently sitting in the hot tub and thought “wow.. it’s so tranquil in here.. I wonder why.” And then I remembered that children aren’t allowed, which I realize isn’t a plus for everyone, but for me it’s a huge selling point. Above all I think the best thing about this gym is the staff, everyone is so friendly and knowledgeable. Especially Bernadette! She is my go to whenever I have questions about memberships/classes/gym offerings and events. Bernadette is so kind and was able to answer all of my questions about the gym, she wasn’t pushy when it came to signing up and even got me a discounted rate by looking up my employer. Highly recommended. Thanks again Bernadette!

Negative experience: I am so unimpressed with the company. The gym is beautiful, and the classes are fantastic. The instructors are great and have good programming. HOWEVER, the amount of marketing and sales they push is beyond obnoxious. I have received countless texts and emails at all hours about coming to my 'free assessment,' which I explained that I was not interested in attending when I signed up months ago. The messages still won't stop despite my telling several people to stop them. When I reached out to the club manager to give positive feedback about a particular class and instructor and ask if it could be added to an evening schedule, not only was my email not acknowledged, but they did not pass along the kudos or feedback to the instructor. All they have contacted me about is pushing their business or increasing the money they get out of me each month through selling me personal training. When I actually had something to say, I was ignored. I cannot wait until my contract is up.

Negative experience: Been working out at lifetime in Bloomfield for years, I looked online and realized they had cold plunge which is really what drove me to look into joining. I love lifetime, but I’d give up a better gym for a cold plunge. I made an appointment online TUESDAY, for Saturday at 9:30 AM to meet with a membership specialist. Checked in 5 Minutes early, front desk guy checked me in and said “ someone will be out with you shortly”. I sat in the lobby for 20 minutes… I went up to him and asked him if my membership guest services person would be out to meet me soon. He replies “on sorry - I forgot, let me call now”. I proceeded to wait around for another five minutes before I eventually just told him I was no longer interested. Horrible impression for a monthly tag of $220. I have been to a planet fitness with more attentive employees. I wouldn’t join this gym if it was free. With that being said, this “gym” more of a status symbol than a real gym. It was jammed packed And I could see people sitting on weight machines texting or gossiping. If you want to join a real gym for fitness, Lifetime is it. If you want a place with free smoothie samples and Lululemon store in the lobby, Equinox is for you.

Negative experience: A $200/month gym that can't even keep its own facility under 74 degrees.

Fantastic experience: Beautiful location with modern interiors.

Positive experience: Could be better for the pricing. Careless staff, (some not all) locker/shower areas always dirty. Still better than LA

Negative experience: When I first joined, I was impressed with how clean the locker room was. Now I’m disappointed. The locker rooms are not as clean, especially the toilet areas. Also, the treadmills have old wipes and garbage in the cup holders. For the price of membership and the fact that I was sold on the gym’s cleaning standards, I wish they would go back to the high quality of cleanliness as when I first joined.

Negative experience: I asked the price and was told I have to call back when a member adviser is available I said just give me a range and the employee does not even know a price range to his own gym. Owner needs to learn to train employees and to have a better system in place. At this point I will never know the price because I lost interest before knowing anything about the gym lol

Fantastic experience: Five stars! And why not? This is truly the best facility I have ever been to for exercise and wellness. This gym checks off so many boxes for me: floor space, equipment availability, friendly staff, cleanliness, hours of operation, and options for recovery and rehab, such as balance boards, various bands, a cold plunge that seats four, a dedicated stretching area, and massage tables, in addition to the masseuse in the spa. Try not to think of it as just another gym with a high price. Instead, consider it as an investment in removing roadblocks from your path to achieving great workouts and overall fitness goals. The large number of staff onsite helps make the facility what it is by eliminating those roadblocks. I believe this is the biggest difference between Equinox and other gyms. The staff are incredibly helpful and supportive, from the front of the house to the back. The equipment is always in great shape, and if there is an issue, it is repaired quickly (usually the same day, in my experience). I believe Equinox is the best public gym in Michigan. I have also visited two Equinox locations in Illinois, which were nice but not as nice as Equinox Bloomfield Hills. I highly encourage you to take a tour and form your own opinion. I took two tours about two years apart before I made the commitment to join. And when you take that tour, don't base your decision solely on cost; ask yourself if this is the place that will help you achieve your fitness goals.

Fantastic experience: It's probably the most expensive gym in Michigan. How could I say anything negative about it

Negative experience: Nice and simple one floor gym. Never too crowded even during peak hours. Why 2 stars? Closes way too early. 8 PM on Friday and 7 PM on weekends when there are 24 hour gyms that cost 1/3 as much is disappointing.

Negative experience: Terrible customer service

Negative experience: Bad gym. Not clean, poor equipment, gross bathrooms.

Negative experience: Place is trash . Ppl that work here same.

Negative experience: Pros: The classes are fun and the instructors are amazing. The personal training is top notch. The treadmills are great and absolutely loved the treadmill class options! Enjoyed shopping in the store but wish they updated the clothing on a more regular basis. I loved the steam room and products available for when you have to get ready at the gym. I love the scented chilled towels- such a nice touch! Cons: The personal training is extremely expensive on top of the already expensive membership. They cannot get a juice/smoothie business to stay there so you don't have that option like you do at Lifetime or Powerhouse, there is not enough equipment even considering how dead it is. They constantly increase prices- so much so, I could no longer go :(. The steam room was always missing the eucalyptus (sometimes it was avail- which was also a nice touch!). I think if they lowered the prices due to the lack of equipment, no infrared sauna option, no cafe, etc... I would have stayed.

Positive experience: This is a good gym if you don't need one with extended hours. I was a member for 2 ½ years, and I used the club for one-to-one training and pilates sessions. Both of the people I worked with were very good. The best way to use the gym is to also take advantage of the many classes that are covered under the monthly fee. They have lots of great instructors. The problem arises when you try to leave the gym. They have a policy that they will not refund money for unused training/pilates sessions unless you have a medical reason for the leave. I would avoid getting the package training deals unless you are sure you are staying. They don't always repair things promptly in the gym. They have good playlists for the music, and I personally think the eucalyptus towels are worth it.

Fantastic experience: This is a positive shout out for personal trainer, Natalie DiPonio! On time and always enthusiastic about guiding both my son and me through new routines. I highly recommend Natalie for all ages.

Positive experience: I think this is a solid gym. I would agree with the overall assessment from other reviewers.

Negative experience: Not a fan of Equinox. I'm not sure what the vibe is, that they are trying to create...but i dont like it. They seem to promote a holier than thou attitude with the staff, which rubs me the wrong way. They have a pool...but its small and shallow...not great if you are a real lap swimmer.

Fantastic experience: lovely club and massage services

Fantastic experience: Best gym in Michigan

Negative experience: Gym closes way to early and they shut steam room down 45 minutes before closer

Fantastic experience: Nice, clean…. Not too busy. My favorite part is the cold plunge

Negative experience: Equinox DENIED me health access because I didn’t have a covid vaccine. Will never do business with them .

Fantastic experience: I am so far very happy to be a new member. I would definitely recommend to a family member or friend without hesitation.

Negative experience: The gym closes way too early, wish they could change this to accommodate people's schedules

Positive experience: Nice facility but always seems a little empty and I have never heard of a gym closing so early, especially on weekends

Fantastic experience: Best workout in the business, all of the locations I've visited so far have exceeded my requirements. Membership is expensive but well worth the price.

Negative experience: The owner of Lux cafe, housed within Equinox, is rude and disrespectful beyond belief! Everything else about Equinox is great (lovely trainers and facilities), so its a shame that they should vet their subcontractors better than that.

Fantastic experience: With the hefty price comes some exclusivity. Equinox is the elite country club of gyms. I enjoy the salt water pool, the unlimited classes and the steam room. I mean who needs a dry sauna when you have a steam room! Lastly, Gabby is phenomenal and I love her boxing class. Oh, I can forget Linda and her wonderful yoga class. My only complaint is the unused cafe space. I really wish we had a smoothie bar or some sort of healthy dining option.

Negative experience: If you like a gym that closes at 9 pm Mo- Th, 8 pm on Fri, and 5 pm on weekends….where the shower heads haven’t been cleaned in nearly a year, where maintenance staff are all rude school-aged ”adults” except 1-2 of them, where the gym starts closing 30 min before actual close, where they spray chemical cleaners in showers next to yours while you’re using it, then this may be the one for you! Oh and if you try to share your joy with management, they absolutely do not care, which feels nice! Same with corporate. 0/10 would pass. Only plus is it’s basically empty majority of the time, which should have been my first clue

Fantastic experience: WOW! This gym blows me away everytime around. The plunge pool the hot tub spa, the service Derryck especially is an angel! What a professional nice enthusiastic man. You can tell he loves what he does. I love everything about this gym. It’s got to be the best equinox in the entire US.

Negative experience: $250 for a single membership and only open until 5pm on weekends!? No thanks.Their sales team has called me relentlessly after telling them to lose my number. Only way I would be interested is if they turned into a 24hr gym. Obviously for profitability that’s something they’re not going to consider. 24hr could be their bread and butter and would align with the price.

Positive experience: I had the pleasure of visiting here for the first time the other day. Derryck was very helpful in assisting me with potentially setting up a membership. It’s a very luxurious atmosphere, plenty of marble, a very private pool, hot tub area, modern machines, etc. I do however wish they’d have an outdoor pool area for the summer at least to outweigh the benefits of their competitors, and reopen their lounge area which is unfortunately closed. Not to mention their hours are a little odd, they close very early. I am happy that I was able to experience it though.

Negative experience: No dry sauna at a “luxury” gym …

Fantastic experience: There's no other gym like equinox.

Fantastic experience: Personal favorite

Negative experience: This place is a straight joke Bloomfield lifetime is 10x better

Negative experience: Yea let me go to a gym where they don't have plastic bags in the locker rooms because we are paying $200 a month to save the dolphins and walk out of the gym everyday holding all of our dirty socks and underwear in our hands like a homeless man.

Fantastic experience: I have been going to Equinox Bloomfield Hills for 3 months now and enjoying all the workouts and the coaching! Special thanks to the Equinox Bloomfield Hills coaches and staff!

Fantastic experience: A bit more upscale than Lifetime but if you're looking for a luxury gym this is the place to go.

Fantastic experience: Amazing community with exceptional coaching. Best team in town who care about your fitness and you. Highly recommend!

Fantastic experience: I love this place. Great vibe. Super clean. Amazing super professional staff. Makes me want to come much more often than the usual musty gym.

Fantastic experience: My coach is experienced, knowledgeable, encouraging, and fun, and makes me love being pushed to do more than I thought I could. Group classes are also great!!

Negative experience: I had payment issues 3 times with this gym. Never happened when I was used to go in NYC gym. (I mean same Equinox gym) This gym general manager is not helpful and not enough explaining about important things even by email. And she made me It was my fault or make excuses another reason. I feel she doesn’t care customer enough. I don’t know I want to keep members ship for this gym anymore.

Negative experience: I go to lifetime, wanted to see what was up here, they told me to come to the gym I had to set up a your date. LOL. Please, trying to create an air of prestige and exclusivity. Also the tacky music on the phone with the bells that are meant to be...dramatic? Powerful? They are weird. And unnecessary.

Fantastic experience: My husband I and love escaping to come here for a workout. The trainers are amazing and the facility is super clean and staff is friendly and super helpful. One of the nicest gyms in the area by far.

Positive experience: The gym is extremely pristine, clean, and the equipment is modern. Why three stars, then? They close at 5 PM on weekends and 9 PM on weekdays! If a gym expects members to pay a premium for a luxury gym, their hours should not be those of an antique shop. I desperately wanted to like this gym, but the hours make it impossible to justify the cost.

Negative experience: Initially my wife suggested I look into Equinox as a possible solution to facilitate some of our fitness goals. Having gotten an overview of Equinox from their website we visited the club. It was a laughable experience. We were met with the usual out of the box sale banter and even as we explained our needs and our potential concerns we were met with phrases like “will you be working out by yourself or with a trainer” Really? For $195 per month we were faced with no better than $10 per month sales scripts. What a joke. Learn to think outside the box if you want people to join your box. Educate the front desk staff on options and get some innovative people. Also basic business answer your phones and return messages. Enough said.

Positive experience: I did a week trial and really liked the classes, showers and pool area, but felt a little off put by the layout when you first walk in the door. I would prefer more privacy doing weights. It opens only until 9pm and for any normal person working 8-5 in office this is unreasonable. In the end, I did not sign up for membership after my 7 day trial.

Fantastic experience: The staff is very friendly and answered all of me and my wife's questions. I was impressed by the cleanliness of the gym. It is very well-maintained throughout the day and the equipment is in great condition. Everyone is very nice. I worked with Alex, Eleni, and Tiffany and all were very professional, helpful, and spent a great deal of time with us. They were never rushing. I am so far very happy to be a new member. I would definitely recommend to a family member or friend without hesitation.

Fantastic experience: Great facility! I’ve been going to this Equinox location for around one month - I don’t regret signing up one bit. Fun and engaging classes, a clean gym floor; the steam room, the hot tub and cold plunges, and the eucalyptus towels. I truly have never been so motivated to make it to the gym. Eleni, the membership advisor was super friendly and made signing up easy. All the staff are proactive around making sure all my needs are being met! The monthly price is a bit expensive but if you’re truly taking advantage of the classes and the amenities it’s well worth the cost.

Fantastic experience: Hi, Gabby is an amazing coach/trainer here at equinox! Her Best Butt Ever, Best Abs Ever, & Boxing classes are amazing. She's so bubbly, happy, attentive, energetic, and motivating! I hope she never leaves!!! I can tell she really loves what she does Also Bernadette is attentive, welcoming, & super nice! I love her! She has no problem helping you out or sharing! All of the staff here are super nice, it's easy to develop friendships with them! - The Red Girl

Fantastic experience: This place is my home away home. Iys Very clean covid19 friendly clean place.

Fantastic experience: Excellent place to take care of your immune system!

Fantastic experience: Absolutely the cleanest gym I've ever been to

Negative experience: Do not sign up for a membership here. Canceling your membership is close to impossible unless you out of state & no matter what hardship you experience such as loss of a job, life changes due to the pandemic etc. they will continue to charge you 170+ monthly. Don’t even attempt to work out any sort of temporary hardship agreement.

Negative experience: This only works in MI where no one has experienced what equinox should be. This is the most underwhelming and shameful equinox I have ever seen. They clearly made no effort on this gym, they just figured enough fools would join. So much for brand consistency.

Positive experience: Really high quality upscale gym with tons of amennities and equipment. The Cold Plunge at the pool is the best part of the gym IMO. For the price though, LifeTime is a better deal.

Fantastic experience: Great facility and really friendly staff. High price but I honestly think that it results in the gym rarely being crowded and never being overcrowded. In addition I'm usually averse to personal training but David has really augmented my workout routine. Excited to see my next body composition assessment. Love this place

Fantastic experience: Awesome place to workout

Fantastic experience: If you don’t look like this from your gym, it’s cause you aren’t at this one. Cleanest most professional well lit and maintained gym you’ll ever experience.

Negative experience: Seems like equinox gyms in other states are way better than this location. Its shocking to me how they do not have a dry a sauna.

Positive experience: This place lives up to the hype of being one of the best gym brands in its class today. I had a guest pass and tried the place out recently and was impressed with the findings. The gym is probably the cleanest place I have ever visited. The staff are all friendly and welcoming. They have a large variety of food and drinks as well as apparel for sale on one end of the gym. They are multiple private rooms for classes and working out. The bathrooms are aesthetically pleasing to the eye, and probably this is the only gym I would ever consider showering in. The issues I have is with the price for a membership and personally I require heavy bags to workout so I was surprised there weren’t any there. I think there should be special pricing for college students or a wellness program so more people can join. That being said, beautiful place and if you have not checked it out I would recommend trying it out at least.

Positive experience: This is the hands-down the cleanest, well-maintained gym I have ever stepped foot inside with the most courteous and professional staff I have ever met. Everything about it is top notch--from the pristine locker rooms with clean showers, designer bath and body products, all the fresh towels you need (including cold eucalyptus infused towels to cool off with after breaking a sweat), all sorts of high-end fitness classes, state-of-the-art workout equipment, beautiful pool, hot tub, and steam rooms. Every single member of the staff would address me by name and greet me with a smile. They are out of this world amazing! I would look forward to attending a yoga or barre class a few times a week after work and then go relax in the hot tub or sauna. That being said, we were almost certain that loyal guests would have been offered a reduced rate down from the $320 for two people a month when the gyms were able to reopen again. I called to ask about this and was told flat-out by a gentleman that it was still the same rate. There is no point paying $320 for a gym membership when everything that was part of the draw of going there was taken away. You have to sing up in advance to save a spot to workout now and all of the after-work time slots are always already taken. My boyfriend and I both work so we cannot make it in the middle of the day. No more hot tub, pool, steam room, towels, so you might as well sign up at one of the other gyms in the area. We have decided to freeze our memberships for the foreseeable future.

Fantastic experience: Very clean, nice equipment

Fantastic experience: Very cool place

Fantastic experience: Love it here. Been a member since it opened

Positive experience: Not a single BMW for sale. Couldn't even take the one in the parking lot for a test drive. Great treadmills, though.

Fantastic experience: I had a great tour, will visit tomorrow for a workout and check out their spa.

Fantastic experience: Cleanest gyms with the best products in the locker rooms, a 5 star gym

Fantastic experience: Everything you need to get fit is here 100 percent satisfaction guaranteed, very outstanding staff. Love it love it

Fantastic experience: Beautiful gym and a good variety of classes with expert instructors.

Fantastic experience: Great luxury health club. I was a member in NYC so I was super excited when I moved back knowing this location was opening. This location is very similar to Brookfield Place in lower Manhattan in regards to the layout.

Fantastic experience: One of the nicest gyms I've been to. The staff is very friendly, maintenance does a great job, and all of the equipment is top of the line. What more could you really ask for?

Negative experience: You need to compare this club t9 the Beverly Hills Club....the BHC has a stronger legacy and it’s 6 stars. The club is truly a club where friends work out as well as socialize. Great kids club and lots of tennis. This club is a more accurate comparison than to life time. Check out the rates too. I got bombarded with equinox playing the money wheel with loads of selling emails with artificial deadlines. If you want class at the world class level visit the DAC. I ignore clubs that use spam to sell. Anything new is nice but BHC has proven itself over the last 30 years...manny have been members that long as well at a fraction of the dues of Equinox. Wait to you see the dues increase. No question it’s new but still missing what’s important. Again check out the BHC unless you are hung up on travel. It’s a destination club. Beat Equinox will take this down once they see it

Fantastic experience: I joined this athletic club when it opened and it’s consistently great. The staff is energetic and friendly. The instructors are motivating and obviously happy to be there. There is a wide range of classes running from dusk til dawn. The facility itself is always clean and stocked. If a class is full, join the waitlist..most of the time, ppl cancel and your slot opens up

Positive experience: I love the gym, but it is a little pricey. The staff keeps the gym clean and are nice. I like that the classes are included with membership. I wish there were more locations and that they had a dry sauna. I will be checking out the spa in the future.

Fantastic experience: This gym is a lot different from the standard equinox but still offers everything that other locations have. The locker rooms are great and very clean and have all the amenities you would need. Comparing this place to Lifetime Bloomfield I would say the only better part about it is the locker rooms and the classes that they offer. If you are only joining to workout and not to take advantage of the classes I wouldn’t recommend joining. Lifetime is definitely a lot nicer and bigger than this gym, but the classes they offer don’t compare to them such as the Yoga class they have.

Negative experience: No squash courts