American Family Fitness Virginia Center Commons

Fantastic experience: Great facility and fitness classes

Fantastic experience: Most amazing and cleanest gym I’ve ever been to.there are so many great amenities.all the staff are professional and will do there very best to help you.from the management to the instructors it’s a blessing to be here!

Negative experience: Somebody needs to get a grip on that so called manager Callie. I’ve overheard the way she speaks to and about her employees and it’s extremely distasteful to hear as a member. Not to mention the way i have felt brushed off by her about complaints/concerns within the gym. I wish i could give a higher rating but this person is not somebody who should be in a management position and has completely ruined my enjoyment for this center.

Positive experience: I went for 2 of 3 free visits. Agree that it is odd to charge a maintenance fee when equipment is broken and several pieces of equipment have torn vinyl with stuffing coming out. It feels neglected.

Positive experience: Good gym, not great. I'd gladly give it a higher rating, but the equipment is dated in cardio and some strength. Also, a lot of the machines are consistently out of order. Folks are friendly.

Negative experience: Worst gym I’ve ever belonged to. Terrible service, unfriendly leadership, do not appreciate customers/members. Have been a member for 14 years, was at short pump location which is much nicer, and more professional. Asst manager is rude and disrespectful! Looking for other options.

Negative experience: Bed service

Positive experience: EDIT: The AmFam response kinda missed my point... 'poking my head in with the manager' has been done maybe 3x over the last couple years and the answers have been apathetic, NOT energetic. The owner - not the response person for these reviews - needs to address this, not rely on a complacent manager who closes her door... a lot. Leaving the review at 3 stars because of the solid facility, however, to one of my other points, one of the machines has been down for ~3 weeks. Maybe time to buy replacement equipment when parts are not readily available? ----- Pros: expansive gym with really good features - gym, pool, nice locker rooms, lots of equipment means little wait time, clean. Cons: LONG equipment repair times (sometimes weeks!), unresponsive management to issues (eg, the app, website and signage consistently being out of sync, not managing the gym times consistently, poor follow through to inquiries/complaints) - they really need to come out of their offices more and see how the gym is actually functioning. Ask your customers. Summary: still a good gym, but seemingly no longer on a quest to be one of Richmond's Best.

Fantastic experience: Been a member since the beginning! Really like what they have been doing over the years for their membership!

Negative experience: So--I left a review about this place earlier today I got a response back but somehow it was fixed so I could not reply to their comment I will again say NEVER go to American Family The facility is nice but the billing office is awful. The response I got to my earlier review was to contact the General Manager Sean. Let me just inform you that I already tried to do that and was told that she was too busy to talk to me. I was told that she will call me back sometime next week but it will not change anything that has happened. SO in other words, they do not care about problems that people have with that facility---They just want to take your money!!!

Positive experience: They have one of the largest selections of classes and equipment and an indoor pool. The price is good for what you get. However the interiors need a serious makeover. At a minimum the carpet should be replaced. Janitorial services need a serious overhaul. The locker rooms are dirty and the inside of the lockers need to be wiped down. Several plumbing fixtures are broken. Since last time the locker rooms have gotten worse. Inside of the lockers need to be cleaned and wiped down. It's getting pretty bad.

Fantastic experience: Great clean place with programs for seniors and friendly atmosphere. At this time the registeration for classes on the new APP which I have not received thru an email is disfunctional - my old APP works - so be it!!

Fantastic experience: Super clean and inviting! Staff is top notch in friendliness and professionalism. Price is on par with other gyms. Great place to make your next fitness journey!!!

Positive experience: It's clean inside & they put up seasonal decor, which is nice. But when things like ellipticals or weight machines break, they stay broken. The TV system has been out for nearly a month, and while that isn't essential, having something to watch while listening to my playlist & exercising helps pass the time. And the parking lot is falling apart - several potholes - and trash everywhere. It could be so much better & I hope that it becomes so. That said, the staff is awesome!

Fantastic experience: Clean, usually not too busy, lots of equipment and different spaces, and the staff are absolutely awesome. I have zero complaints. My only thing is I don't know if I'm allowed to be in those side rooms they have when classes aren't in session? I know other gyms let you, but I've been too afraid to ask if I can privately use the weights in there or something. Anyways, 10/10 experience.

Fantastic experience: Has everything you need, very clean, my go to gym when I visit my hometown Staff and management is 10/10, if you're gonna go somewhere, go to Am Fam

Positive experience: I have been a member for a few years. I have been pleased for the most part. I wish they would go back to 24 hours because that was the big reason I joined. Just as of lately I’ve notice equipment has been broken. It would be nice to have some updated equipment as well. Considering the amount of members and Maintenance fee I feel like it would be nice to not wait a few weeks for equipment to be fixed and some upgraded.

Fantastic experience: Great place with friendly employees

Fantastic experience: Best gym in the Richmond area!

Negative experience: Not worth the money just buy a ymca membership

Fantastic experience: Everything is open for use. Classes for whatever moves you. Also friendly environment and the staff keeps everything clean.

Negative experience: my nephew got verbally assaulted for using a gender neutral bathroom and minding their own business… in 2023. bye!!!

Fantastic experience: Spotlessly clean, weii equipped and well lit with friendly members and staff. Love the pool area!

Negative experience: My nephew got verbally assaulted for using a gender neutral bathroom at this establishment. Truly unacceptable behavior! Will never be going here again!!

Fantastic experience: One Chair Class is GREAT! The teacher makes it so much fun. Chair Yoga is also GREAT for my arthritis. Abby makes the moves so smooth.

Fantastic experience: Very well maintained and clean facility. Some of the nicest gym locker rooms I've ever seen. Pool was clean and well kept.

Fantastic experience: Spacious gym, locker, and shower area. Good management. Sometimes, swimming classes are annoying as they utilize more space than they need.

Positive experience: The gym is decent. The most negative thing is that they advertise that you can cancel your membership at anytime with a 30 day notice. However, what I can not remember them telling is that you have to submit a "request" to cancel which can take 7-10 business days BEFORE the 30 days start. Therefore, giving them a good chance of collecting another month's payment. Why do you have to "REQUEST" a cancellation when you're allowed to cancel any time? We cancelled early June, BEFORE June's payment came out. Therefore, June SHOULD have been the last month's payment for the membership. However, they waiting until RIGHT AFTER they took June's payment to "accept" the cancellation. so now I'm paying ANOTHER month for a service not needed?? For a gym this size, this is a really grimey thing to do to people in order to scheme them out of money for services no longer needed.

Negative experience: I went to this gym with one of my friends who is a guest and had to sign in. No problem with that, I understand. We had our workout and decided to go swimming. My friend didn’t feel comfortable going into the mens bathroom and decided to use the family restroom to do a quick change. Once they got out, we were swimming for about 20 minutes or so when a guy from the gym came into tue pool area just to SCREAM at my friend. He was saying “never again” over and over and started saying “I know your a transgender” “I don’t care” etc etc. nobody did anything and there were no lifeguards. It was ridiculous. The staff were friendly and said they would do something about it, but I don’t know if I can return without knowing this person is gone.

Fantastic experience: Went to the Glen Allen location and used the free day pass while in town for business. Facility was so nice that I ended up getting a weeks pass and have used it everyday since. Have any equipment you could ask for, would 100% get a full time membership if I lived in the area. 10/10 recommend.

Fantastic experience: A great environmental and professional stuff!

Fantastic experience: Great gym with everything you could need.

Positive experience: very clean, well kept gym, however I don’t agree with paying full price for a gym that was once open 24 hours. Shouldn’t memberships be cut in half since the gym is only open half the hours??

Fantastic experience: Clean facilities, friendly staff and great group classes

Positive experience: Just signed up. Friendly staff, decent price, free classes, facility seems clean and well equipped and plenty of room to 'social distance', aka avoid people, haha.

Fantastic experience: I came in today because life brought me to Richmond for a few days, and was met by a very kind woman named Ashley. She got me set up and I got to check the place out. The club is clean and well appointed. Locker rooms are nice. BBall, pool. If you're in the area this is your club. 10/10

Positive experience: I love this gym! We had been going consistently before COVID, and I am just signing back up post COVID! I also live WAY farther out, but I am making the extra 10 minute drive to go to VCC as opposed to another location :) The only complaint I have is the hours. When the hours go back to 24 during the weekday, the gym will be perfect!

Fantastic experience: Always have a great time here. Ashley is the best membership coach and John Street is the most patient, encouraging and consistent trainer! This is hands down my favorite gym ‍♀️

Fantastic experience: I love this gym. The staff are friendly and always available to help. Super clean, lots of machines.

Fantastic experience: Wish they opened up earlier than 5am. The early morning crew is rushed, 4am would be perfect!

Positive experience: A great local gym that's doing what it can to help all of us exercise safely.

Fantastic experience: Always a good experience . Everything is socially distanced. I always wear my mask the whole time unless I get out of breath.

Negative experience: They are so cheap. They always turn off the water on water fountains. I almost passed out due to dehydration and couldn’t find water anywhere. It’s so messed up.

Fantastic experience: Excellent facility. Very spacious and clean. Lots of equipment and classes to chose from.

Fantastic experience: Great gym that has gone to significant lengths to keep everyone safe during this pandemic. Staff is also extremely courteous and helpful.

Positive experience: I go to this gym every day I like the atmosphere and the people but I feel that they are not complete respect to other American family that I have visited

Fantastic experience: Club is very tidy and clean. One of the best maintained swimming pools I've ever experienced. Matt at the front desk is awesome, professional, courteous and very handsome

Fantastic experience: I've been coming to this gym for years and although they are kind of expensive I never have any problems with waiting or the machines being messed up or any of the equipment being messed up. I personally like the one at VCC but I've been to the one in Mechanicsville and Short pump and they're pretty good too

Fantastic experience: I still love Amfam. They are no where near as busy due to public fear of public places so it makes it nice to workout with less people. Each station or workout equipment has cleaning materials for folks to use and disinfect whatever is on the surface, which should be a normal practice anyway out of courtesy and not just b/c of the virus scare. I hope Amfam is around for a long time. Great gym!

Fantastic experience: We joined American Family Fitness in 1989, within a few weeks of moving to Richmond. We lived near the first North Side location and our two daughters went with me often and enjoyed playing with Shirley in the children’s space. Jude Harris was one of my first aerobics instructors (high impact back then!!) and we had a blast! I have always enjoyed the fellowship at AmFam and am so glad that we belong! Even when we lived out of the country for many years we would return to Richmond and join temporarily while we were here, by the courtesy of those making the decisions regarding exceptions! We have been back in the states now for 12 years and AmFam is still the place for us. I am so blessed by the fellowship of the staff, the instructors and the members and would not workout anywhere else! Great job “y’all” as we’ve learned to say in this region of the USA. Please keep up the good work and know you are appreciated!!!(Even when the going gets tough, you all keep on going, so thank you and God bless you, or as Tiny Tim said: God bless us, everyone!)

Fantastic experience: I absolutely love my gym. I embrace everyone part of it. I love the amazing staff and people who greet you everyday, especially Brad who always is so helpful. The coaches are amazing and fusion has really changed my life. I have lost 82 pounds and all it took was a year by doing fusion, strength and resistance training and making healthier choices. Holly, Shannon, Alyssa, Nick and Matt are awesome coaches and trainers. They truly care about getting you to where you want to be. The cleaning staff is amazing and the daycare is the best place to leave your child, Dawn is truly wonderful at coordinating her staff and they are great with kids. I miss the cafe when Olivia was there. The equipment is a great variety and always clean. There are amazing people working out also, a great family overall.

Fantastic experience: Excellent facility. Very spacious and clean. Lots of equipment and classes to chose from.

Fantastic experience: I've always loved this Amfam. I've never had to wait for a lane in the pool, a cardio machine, or any weights. It's very spacious inside and never felt crowded, even before Covid-19. The staff does an excellent job, always being friendly and helpful.

Fantastic experience: Quality services, professionalism, etc.

Fantastic experience: I enjoy the classes and hours

Fantastic experience: The facility is clean the staff is helpful and there's plenty of equipment.

Fantastic experience: Family friendly. Clean. Current technology. It’s there if you’re willing.

Fantastic experience: Big shout out to Lauren today for patiently helping me to get set up on Amfamfit.motionvibe.com ! Thank-you Lauren and all of the VCC team on a successful "restart"!

Fantastic experience: Very good experience. Not many people there but towels were offered and there was cleaning sprays at each piece of equipment.

Fantastic experience: Great place to work out and meet with friends. Great selection of machines and weights. Staff is very friendly and accessible

Fantastic experience: The gym is always clean and the staff there are always courteous and friendly. I work out 7 days a week so I should know ( smile ). Thanks AMF

Fantastic experience: It's a great facility for young families. The pool and the basketball court it's a plus and my son loves it. I can be on my step, listen my music and watch the news at the same time. And it's just 5 minutes from our house. Can't beat that.

Fantastic experience: My three-and-a-half-year-old daughter begs to go to the kid zone. my husband and I love doing hot yoga classes. And every Saturday we have family time in the pool before we leave. We really couldn't ask for more.

Negative experience: I am not just speaking about this location but in all this company has not been understanding at all during covid only give you two mo of freeze and that's it. Knowing the gym is high risk area. I wouldn't go and asked in August before September started about refreezing account been a member for years. I asked to speak to supervisor in August and no on called then in September no one called finally in October I saw I wasn't important enough to get a call so I canceled. And they are now making me pay September even when I didn't step foot in the gym stating I did t give a 30 day notice and I stated I called over 6 time to speak to supervisor to see what my options were. It covid times people are dying and you are worried about getting money out of me because I couldn't come to gym. Crazy shows true colors during these times. You don't care for your customers. This was about vcc or short pump location this is about corporate staff you can to talk about this stuff. I have had nothing but good interactions at the locations gm vcc and the manager at the shake place at vcc. But least can be done is care for your customers shows!!!!!

Positive experience: Great Gym. One of the best I've been to in the country..Sad that I will probably be cancelling my membership really soon...Club don't open til 6 am which is too late for me to go there then go to work...I know it's because of this corona thing, so I kinda understand, but that just dont work for me...If you have flexible hours..this is a great gym for you. #GETFOXXED

Fantastic experience: American Fitness Virginia Center Commons is exceptionally clean, the equipment is new and well maintained, the staff is always friendly including the trainers. The location is great.

Fantastic experience: I LOVE AmFam! They’re family to me because that’s how I feel when I go there. I’ve done personal training with Nick Myers and he is fabulous! Chris is great, too. They push you, but they won’t hurt you....... too much. There is so much machinery and the pool, hot tub and sauna just add to the workout. The hot yoga studio is amazing and they have so many pop up things going on it’s fantastic. I love my AmFam!!!!!

Negative experience: I tried to get my first work-out since march, I had to sign an agreement to use the facility. But other members casually met up face to face, many did not wear a mask, and few did not sanitize equipment after themselves. The gym representative said that they could not enforce the state mandates- or their own rules for public health/safety.

Fantastic experience: I have been a member a little under 2 years. VCC location is always clean with friendly staff. Equipment is not close together therefore you can use full range with all machines to make the most of your workout. Classes and gym are never too crowded.

Fantastic experience: Everything I need for fitness is available.

Fantastic experience: We have access to everything someone could possibly want that belongs to a gym.

Fantastic experience: Very clean facility and great staff

Fantastic experience: Wide variety of excellent classes. Clean gym, and friendly staff.

Fantastic experience: Great facility, clean, airy , equipment is in great shape and with a friendly staff.

Fantastic experience: Successful cardio work out. Excellent hours. Spacious work environment.

Fantastic experience: Wonderful Family oriented environment. Staff always friendly and approachable.

Fantastic experience: Love the gym. Well worth every penny and that includes personal training.

Fantastic experience: The facility is huge. The hours are great. There is something there for every age. We love it!

Positive experience: I really love the staff at the VCC American Family Fitness. They have great facilities and I enjoy the space that the facility has.

Fantastic experience: Great gym with friendly and knowledgeable staff. Gym is always clean and equipment is plentiful and in great condition.

Fantastic experience: I love this gym! There are many machines and classes to choose from and the staff is very friendly and helpful.

Fantastic experience: Just joined 3 weeks ago at VCC American Family Fitness and I love it, every one is so friendly and helpful. I have been training with Bambi and she is the best! Marion Powers

Fantastic experience: We had my son’s 4th Birthday Party there today and it was the best party. Trae did a awesome job setting up the party and Ashley and Ryan were great hosts. We will definitely have another birthday at AFF.

Fantastic experience: I’ve been a member since they opened the doors and it’s always been my go to place to train, learn and grow in my pursuit of my health goals. One of the best gyms by far in the country.

Fantastic experience: I love to swim. VCC has the cleanest pool I have ever seen at a gym. The entire facility is always clean, the staff is friendly and the atmosphere is comfortable.

Fantastic experience: The late hours of operation is always a plus in case it isn't possible to attend the gym at regular hours for whatever reason. Also, the variety of classes, pool, and equipment is adequate enough to accommodate members even during the busiest of hours.

Positive experience: I like the variety of offerings for individuals regardless of fitness level. The North Richmond location at Virginia Center Commons is my preferred location. I find the staff friendly and enjoy the company of others who workout there on a regular basis. One of the things I can honestly state about the VCC location is there is an emphasis on FAMILY. There is a true sense of WELCOME at the location.

Negative experience: I’ve rated this place before and the rating disappeared. Strange. Anyway, a lot of the patrons don’t clean the machines after themselves which is disgusting. The equipment is often dirty because of this and it isn’t cleaned thoroughly by the staff. They have a lot of great equipment, but I’m very disappointed in the decline sit up benches and back extension apparatuses that they have. The sit up benches are made so that you can literally only do sit ups on them. The bench itself is too short to turn around and do any alternative exercises. Also they wobble a lot. Life fitness makes full length decline benches, and If you want to increase the difficulty you can just place a couple of stairs beneath. The back extensions have ankle pads that are tiny for some reason, and the overall sizing and height don’t allow for a good range of motion if you’re trying to do anything besides a back extension. Life fitness also makes a sturdier one with versatility. There are also quite a few machines with worn out upholstery, and spin bikes with worn out foot straps. I’m giving 2 stars because the front desk staff is very friendly. I expect more from this facility.

Fantastic experience: Wow! I truly enjoyed my Yoga Master Hal. I have traveled many places and met many people but Hal is the type of instructor that you wish you could hire permanently on your payroll as a personal trainer forever. As we approach a significant event in history with our first landing on the moon it’s also important to note the other piece of history. I don’t want to write a book but as a drop in from CH were I have been a member for 2 decades I have watched a young man who I admire dearly teach. He is great and strong, but he never leaves his throne. Likewise, his followers in the last 2 decades probably have gained all the weight I’ve lost. My point is I had an amazing time and If I had the capital I would grab Hal because he has a gift!

Fantastic experience: I am a new member and so far I have only done the hot yin classes. Everyone is so friendly and I always feel so much better after I practice. The women’s locker room is always so clean. The front desk staff are so friendly too... I always live walking in the front door.

Fantastic experience: The gym is wonderful! The staff is so friendly, it's always clean and the classes are great. I love the Kid Zone. The staff does a wonderful job with my baby, even watching her when she's being difficult, so I can workout.

Fantastic experience: I have really enjoyed the classes, and the gym is very nice with more than I could expect. It has exceeded my expectations. I have also been especially impressed with the employees at the kid zone. They have been excellent with understanding my child’s needs and responding appropriately. I can tell he is well taken care of, and I trust that he is in good care and can really focus on my workouts.

Fantastic experience: Love the staff and they are always welcoming! Lots of class options too! I’ve been a member for 18 years, my kids grew up with lots of the staff in kids zone. It feels so good to know your kids love being in a place while you workout. Feels good to see happy people around you doing what you love! Fitness!

Positive experience: Been a member for many years. Va Center is my closest gym. Always clean. Equipment sometimes stays out of order for quite a long time.. Wish staff would enforce dress codes. Often see men in dirty work clothes and boots in weight room. Sunday crew is awesome Brad is great during the week

Fantastic experience: I’ve been a member for 28 years and have rehabbed two knees and one shoulder, all full replacements. Facility has strength and cardio equipment for all ages and fitness levels. Personal training, swim instruction, and diet and nutrition services are available, plus exceptional health bar. Exercise, aquatic and locker areas are exceptionally clean and ample. Staff are friendly and helpful. I cannot think of anything to improve.

Fantastic experience: The staff is always enthusiastic and helpful! The gym is always updating equipment and fixing broken equipment in a timely manner. They have an abundance of classes and a wide variety of machinery that can fit everyones workout style! Love this gym!!

Negative experience: Suck!

Fantastic experience: Always Clean, Equipment always works, open 24/7

Fantastic experience: It's CLEAN and there is never any waiting around for equipment!

Fantastic experience: Love the bar and the calendar of classes ongoing at the center.