Crunch Fitness - Arlington

Fantastic experience: I recently visited Crunch Gym and was thoroughly impressed! The staff went above and beyond to make sure I had everything I needed. The facility was spotless, and I could tell cleanliness is a top priority. On top of that, everyone I encountered was extremely friendly and welcoming, creating a great environment to work out. Whether you’re new to the gym or a regular, you’ll feel right at home here. Highly recommend!

Fantastic experience: Great selection of weights and good atmosphere. Every gym is going to have people who do weird lifts, dress strange, and set up tripods. It’s unfortunately the nature of gyms. If you want an affordable gym with a good selection of equipment options. To get in, get your workout in and then leave, this is perfect. If you want fancy stuff and your hand held over ever small “inconvenient thing” you don’t agree with, go be a Karen at Lifetime. The staff at crunch do their best. Especially considering how little they make. Best gym in Arlington. Especially for the price.

Negative experience: Cool gym but this gym is always packed and just Suck at communicating and payment things. Double charged multiple occasions and they don’t care about it. They just are like sorry we can’t do anything or say some policy that was never mentioned. Will never be coming back. Just look at reviews and see they only reply to the 5 star with their generic same reply

Negative experience: I have never had a problem with a gym like this it’s a good gym , but I was double charged 2 different times without me knowing until I looked at my account which I called and got a refund but imagine if I didn’t see those 2 charges. I was never told about the end of year where you have to pay your monthly and yearly charge together. I decided to cancel my account in person because of it all of this together . After I canceled I was still charged againnn so I called to see what was wrong and he apologized and said I was getting a refund. A week later I did not get anything. So I called again and the manager did not help at all. It’s not about the money it’s about the principle and communication sucks. I hope everyone goes to another gym for some people I know have also had problems with double charges or something with payment/cancelation.

Negative experience: If you want to get disrespected and mocked by the training staff, look no further. They will blatantly laugh/smirk at you for no reason. I would give this ZERO stars if I could. Tripods everywhere. People walking around barefoot. Dumbbells are always missing. Machines/cables are always broken bc no one bothers to correct people slamming. And then there's the music that is so loud you can't hear your own thoughts, let alone your music. AND per pic, front staff will just let anyone walk around shirtless even though it hoes against their policy.

Fantastic experience: come sign up here! severina at the front is amazing and professional. only $1 to join!

Negative experience: Perhaps review with your employees/trainers the importance of washing hands after using the restroom. It's not go in fix hair, wash your hands, then use the restroom, then walkout skipping washing hands. I feel like there's a problem with the order of operation going on.

Positive experience: Great gym, but for a couple things that have a huge impact. 1) TONS of 30+ dumbbells, decent 5-15lb, but no where near enough in that intermediary 15-27.5 range. And this is compounded by the fact that... 2) the HIIT class steals a lot of the 15-25 lbs dumbbells and doesn't bother to rerack them where they belong. There's a HIIT-class specific set that is color coded, then the black dumbbells for the free-weight area. After me and four other people have been trying to get through our morning workouts with 1 set of 22.5lbs dumbbells and 1 set of 20 lbs dumbbells for like 30 min, I finally got fed up and went on a hunt for the missing dumbbells. The HIIT class ended 20 minutes ago - guess where they were. We canceled our $180/month membership at a different gym because Crunch is closer, but if they never have the weights I need, then maybe we're better off waking up a little earlier going back to the other gym.

Fantastic experience: Guys, it’s $1 to join for an entire month free! This promo ends today….I can tell you right now, ask for Ryan or Sev, they’ll get you set up for the best membership I’ve ever had. No gym compares.

Fantastic experience: Awesome customer service, Ryan and Severina are amazing at getting to a resolution and making you feel heard! The facility is clean, staff is friendly, and PT is AMAZING!

Negative experience: Worst Experience. Unprofessional. Uneducated. Rude. Unclean. Terrible Customer service. If you want to cancel the membership forget about it. It's a Forever membership. You literally will have to cancel and block them. They will keep charging after you cancel the membership. Worst gym experience ever.

Negative experience: I had an account here. Some how a card I used to pay for personal trainer appointments got linked to someone else’s account. I have been charged since May 2023 to August 2024. I have called, emailed, left messages, and personally showed up and continue to get the run around on my $600+ refund for over 2 months now. Everyone is always in a meeting but they will “be sure to give me a call back” spoiler alert, they in fact do not call back. There is no number for corporate and the team onsite are useless. If you go through crunch be careful the same doesn’t happen to you.

Fantastic experience: Always great experience here, Sev and Ryan are always here to help and give attention to any issues! Only $1 to join right now, they have the best deals! Personal trainers here are super friendly and always down to give me a spot or advice when I need it.

Fantastic experience: This place has been great. Very clean and friendly staff

Fantastic experience: Severina is cool, directed me to the personal training manager when I needed help with machines

Fantastic experience: Severina, Chelsea, and Ryan were amazing! Super helpful and attentive!

Positive experience: Its a good gym. You can't place benches on the platforms. They need more weights in kettlebell section only goes to 35lbs. The AC sucks in free weight, and squat area update AC set appropriately fans on good speed to help move air has helped a bit. When they play music for HIT class its way to loud update (not as loud). They have a DJ come in occasionally which is absurb, a joke really, so loud you can only hear his music. For weeks multiple treadmills are not working update (fixed). They hide the scannner to check you in so you have to wait for staff to finish or interrupt conversation update (fixed). Personally I think its managed poorly. They can't keep trainers long term. The place is really clean. I've noticed small improvements over the year. So hopefully they read this and take my opinions into consideration. Personally I do like the gym. If they make improvements I'd rate at a 5.

Negative experience: I would give this place a -0. The employees here especially a Hispanic dark haired female, she took off her name tag so we couldn’t see her name. She doesn’t know how to do her job. She took our IDs for us to get our workout in for the day pass. Then after the workout she gave back mine and a friends back but then didn’t give it back to guy of color we were with back. She said he has to sign up for him to get his ID and when he tried to reach for it back she kept jerking it away. She also commented on his body telling him he looks small discouraging him and us. Then the other employees didn’t do anything either such disrespectful kids. She needs to be fired management/HR I hope you see this.

Fantastic experience: Chelsea & Sev are the best female management duo we have here at Crunch Arlington! They make every guest feel welcomed, valued and confident to visit the gym

Negative experience: This place found out that my daughter was 18 and when we left in separate, they stopped her outside and pressured into a training membership. Then when I came back the next day to confront them about it they said that it was nothing that they could do store level. This will be a corporate complaint and a BBB report as well. The franchise owner of this gym will cause all the workers to lose jobs once membership fades.

Fantastic experience: Frankie is a exceptional employee and great representation of what it means to care about the members! Not only did he give a great tour but also directed me to the trainers who gave me a great introduction to the gym and equipment.

Negative experience: To join this gym is a breeze.! You can do in seconds.! Try to cancel your membership if you move away .? An absolute nightmare. They actually expect you to write a physical letter to cancel your membership .? It's just what I was told 2 minutes ago from Arlington Crunch. There's plenty of other Gyms in Arlington please Don't join this one. You will regret it one day.!

Fantastic experience: I can't say enough great things about Crunch Fitness Arlington! The staff is super nice and welcoming, making me feel right at home. Severina was especially amazing, helping me with my membership and setting me up for a kickoff session. Her friendly and professional approach made the whole process a breeze. Positive vibes and helpful staff, ive been loving it here

Negative experience: Great gym but toxic gym culture! Rude staff! Chelsea made very racist comments, had a condescending attitude towards People of color, black people in particular. She should really be fired! We asked her for help and she made it very clear she did not want to be talked to.

Negative experience: Went to cancel my membership in person and had one of the managers helping me. They then told me they were getting busy and would get my cancellation processed and follow up with me. They never followed up, so I did via Instagram with the manager i spoke to. The manager told me they would get it done. They failed to tell me that the administrator rejected my request for cancellation due to me not being in person, which i did the first time. All this was back in early march. Its not almost august and im still getting charged. When i contacted them asking for reimbursement, they told me I couldnt be reimbursed because it wasnt cancelled. So they suspended my account to save their reputation and proceeded to tell me that cancellation only happens in person. Im a government contractor working over seas and cannot be in person for another 2-3 months. This place is full of incompetent management that only care about their money coming in. I usually like crunch fitness but this one has been by far the worst one to be at. If your trainer, needs a trainer, maybe look for another trainer.

Fantastic experience: I enjoyed my whole time at this Crunch Fitness location. I’m a beginner when it comes to working out and this gym had such an open and welcoming environment. The staff were super friendly and easy to talk to. I sadly had to leave the location because I moved back home, but I would totally recommend this gym for people in the area.

Negative experience: Crunch fitness is a relatively decent gym, however there are a lot of turn-offs when it comes to the experience you get here. The workers are very pushy when it comes to giving good reviews/making you like their new post. I started my membership here from May and just recently cancelled. I’m not going to completely smear their name, but they have a lot wrong with their setup. One of the most important issues I have is with their treadmills, they have a lot of them, but if you plan on jogging 3/4 of them shake with every step you take.(I’m not very big, so the issue isn’t in my weight) They have a lot of dumbbells, but the median weight is around 75, so if you’re not yoinked then don’t even think about a drop-set or going up “a little” for your next set. Another issue lies in the variety of weights on the benches. They have the benches lined up across from the chest, upper back, and shoulder machines that all use the same weights as the benches, so if you’re working on either side you’ll be missing out on 5s, 10s, or 25s. The staff never fixes the issue even temporarily by putting at least a full working set on each bench, so you have the option of adding incremental weight. They do have a pretty nice cleaning crew though, they’re constantly cleaning the floors, the restrooms, the locker rooms, and even the sauna daily. Their ab machines are almost nonexistent, they have some but not enough space dedicated for core training. Their machines are very hard to find, they have leg machines near the the squat racks, but also in the middle of the gym, they have weighted curls off to the side kinda far from where the dumbbells are, they have weighted abs across from the curls, it’s just very difficult to maneuver when the gym is packed. This gym is extremely packed in the PM which is understandable, however you should be able to work at least the same muscle group while watching/waiting for the machine you need to become vacant. If you have a set schedule and you can come in consistently in the AM it would probably work for you. If you’re schedule is usually busy and you can’t consistently come at the same time in the morning, go to a different gym. If you’re a hardworking gym-goer, who doesn’t sit on your phone for 5 minutes between each set, you don’t go to the gym with 3/4 people, you like to get the work done in a timely manner, go to a different gym. Overall Crunch is probably really good for talkers, but if you’re going to work then go elsewhere.

Negative experience: I usually love coming here due to the welcoming environment and helpful employees/trainers. Just the other day I came in and had the worst customer service experience. Maybe hire someone who looks like they actually enjoy spending time at their job and doing what they need to do instead of making it seem like the biggest inconvenience. I will be moving gyms because they don’t take their customer complaints seriously. If you come here and severina is at the front you’re better off turning away and going somewhere else.

Fantastic experience: Really nice staff and great gym setup

Negative experience: ABSOLUTELY AWFUL...... I signed up with a promotion. Chose to go with Month to Month - No Commitment - Cancel At Any Time, that's what the website said, went to the complementary training session where they lied, tricked and deceived me into purchasing a long term contract that continually bills unless I buy it out in full up front. I specifically asked the girl I was working with about ending the sessions, "yes, there is no long term commitment, you can cancel at any time''. I found another gym closer to my house and work, more affordable - Sent in the cancellation email request like the website said, got a call at work that I needed to go to the gym to cancel - Front desk told me that I couldn't just cancel even though that's what I signed up for, he said '' yeah, it's month to month after you keep it for a minimum of 3 months'' then asked to confirm it terminated my training sessions ''oh no, you have to talk to the training desk that is separate'' went through the whole thing again - they told me that I couldn't cancel I still had to pay $116 every other week for the next 3 months regardless of using them, I refused to go back this guy went in circles regardless of me telling him it was completely out of my way to home and work and added an extra hour in the car for me, was going to cost me 3x what I will be paying at another gym I found with no hidden fees or agendas. The staff is condescending, manipulative, and deceitful. Since they threaten you with collections if you don't pay, I will be paying out my contract and never looking back, can't believe anyone would trust them

Fantastic experience: A nice gym that offers a wide selection of weights and options, my favorite thing crunch offers has to be the sauna

Negative experience: The service here is terrible. The girl at the front was rude and gave me attitude when I tried to sign up for a membership. I recommend not coming here due to the poor service.

Fantastic experience: They have plenty of squat racks, free weights, machines, turf areas, punching bags, cardio equipment, and more. There is always a sanitation station within proximity of where you're exercising at. The lighting in the yoga/stretch/dance/picture taking room is great!

Fantastic experience: Catherine is the best trainer I could ever ask for. The staff are also so amazing, literally so encourage to come in every week!

Fantastic experience: Really nice place, very clean, and amenities are fantastic. The staff is very knowledgeable and polite. Shoutout to Jose for guiding me through the process, I look forward to training here.

Fantastic experience: Coach Cat is the goat. Her shoulder rehab program is helping with my shoulder pain tremendously.

Positive experience: I’ve had lots of gym memberships through the years. Here are some things I personally like about Crunch. Lifting platforms and bumper plates, functional fitness space and sleds, dry sauna in the locker room. They have all the typical gym amenities but those are ones that not everyone has that I was looking for. I know it’s gotten more common but I’ve found it hard to find bumper plates and a reasonably priced gym. So I like what you get for the month to month rate.

Fantastic experience: I just started going to this gym, I like it so far! I especially love the different type of weight machines they have. Also the classes are always fun! They helped me at first when I had gym anxiety lol Very welcoming, and nice staff The vibes at the gym are chill and ppl can be very nice :)

Negative experience: If you want to feel like you are in a dirty high school gym, this is the place to join. Tripods everywhere you look. Members walking barefoot or in socks. Music is loud to the point that your headphones are useless. Slam machines and break the cables the Management and Employees won't say anything. Dumbbells are never racked or where they should be found. Female and Male members taking of articles of clothing to take photos for only fans and Instagram. Machines will take an average of 30 days to fix. Trainers lack basic knowledge of training and safety. You can see the trainers spotting members with no clips on barbells and sitting on machines while members lift the machine. Common courtesy isn't a thing here, so don't expect a please or thank you. Completely inconsistent with rules and guidelines. Trainers will pick and choose who gets to use chalk and black plates on the platforms even though there are signs stating not to. This was the first gym I joined when I moved to the area. I live 5 minutes away, and I would rather drive to EOS in Fort Worth, which is 35 minutes away than deal with this gym

Fantastic experience: Mireya and Ainsley are the best when it comes to patients and dealing with kids!

Negative experience: THE WORST GYM I highly don’t recommend they make it impossible for you to cancel your membership one person will tell you something and another person will tell you something else costumer service is horrible they are money hungry !!!!! That’s all they care about planet fitness is better than them!!!

Negative experience: Not happy with the quality of customer service when I was signed up for a promo I was told one cent for the first month and I would not get billed until the next month, which was a total lie by the young man who signed me up I do not suggest You sign up with this gym unless you want to be lied too there are much better gyms out there. that will be patient with you. Lifetime fitness is a better gym you pay for what you get they take the time out to make sure you understand everything hidden fees and yearly or annual fees. This did not explain any of that on top of that, the young man even paid one cent with his card just to get a sale. I am not impressed to try to figure the deal and the so-called manager . Don’t waste your time or money or effort after my 90 days I will be counseling and I definitely gotta make a TikTok.

Negative experience: Let it be known that all online memberships are semi-contract memberships. Crunch Fitness falsely advertises that about its month to month memberships . I signed up for a month to month membership on April 19th, and paid about $21.00 and then I found out about a nearer gym so I decided to cancel within the five days, I sent in an online form and never received any response. So I went back in person to cancel on May 6th. I was told that the all members must stay with the gym for 90 days before they cancel. Apparently that is the gym policy. it doesn't matter what you signed, the associate tried to check for that byline on the membership agreement I was emailed and couldn't find it, we even checked memberships for users that signed in the gym and that byline is still not there, he refused to submit my cancellation request, I was charged $18.00 for my next month dues and apparently they still plan to charge me about 50$ for gym maintenance fees. So I have been charged $ 39.00 for a gym I only used for less than 20 days with 50 remaining. The only remedy for me is to cancel my credit card, so that they cannot force a charge. Please be clear on your agreements what your fees are.

Fantastic experience: If you're looking for a trainer, ask for Adam Korman. He got me motivated to push past my limits and I lost 15lbs in 2months focusing on gaining muscle to swap out the fat. He's extremely passionate about fitness and it shows. The gym itself has a wonderful bunch of regulars and the equipment is taken care of. Biggest PLUS, no worries about wrong genders in the locker rooms nor any being recorded like at other gyms *cough* Planet Fitness *cough*

Fantastic experience: Gabe and Jose at the front desk are always very welcoming and I look forwarding to saying hi to them when I come in. They always have the equipment I need but sometimes there’s a wait during peak hours. That’s to be expected and it’s never longer than 4-5 minutes.

Fantastic experience: Awesome gym!!!! Welcoming, clean, and all the equipment you could ever need. The massage beds are the cherry on top ya'll!!!

Negative experience: Good gym but the employees need to be better trained on membership fees… an employee told me I had 20 days till a late fee was applied but turns out you get charged two days after instead of the 20 , the regional manger even said “the employee told you wrong “ so I’m confused to why the employees would tell me something with confidence to where you’d trust their word just for their boss tells me they are wrong.

Negative experience: HORRIBLE gym experience all around. Probably the worst gym I've ever been to due to the fact that I was charged for personal training sessions I never used. I couldn't cancel my membership without paying for personal training that I started and canceled with an employee who is "no longer with them." Got completely scammed out of my money. I even froze my account and was still charged, so their freeze function doesn't work at all. Just horrible. You'll probably end up spending the same amount of money as a gym member at Lifetime fitness. Don't waste your time here.

Fantastic experience: Great gym! Found a gym bro to keep me accountable!

Fantastic experience: Amazing club with so much equipment. What’s best are the people. Always welcoming and friendly. Definitely recommend!

Fantastic experience: Avid gym girl and Ryan helps me out so much I suffer from multiple sclerosis so sometimes I need a getting on certain type of equipment and he is always there to help. I’m so grateful for him.

Negative experience: I hope y’all never have to deal with Chelsea. covered her name tag while we discussed. when I asked for her name she was rude , inpatient and had a bad attitude over all. Hope she enjoyed her power trip…

Negative experience: Canceled our membership due to our child having a bad experience at the daycare found her in a lot of distress and never once was called over. Turns out months later they charged our card again saying we never canceled and that we put our account on hold when we never authorized such thing. This place is a scam. Long story short they keep charging us for late fees and membership fees when we canceled already. The operation manager refused to give their name over the phone and wouldn’t let us speak to their higher up.

Negative experience: Despite the website clearly stating the availability of a 3-day guest pass, the staff informed me that if I used the 1-day guest pass offered by the facility, I would be unable to use the remaining 2 days of the advertised pass. This contradictory policy not only contradicted the promises made on their website but also left me feeling deceived and frustrated.

Fantastic experience: Best gym in Arlington! The GM, Ryan, is so kind and helpful

Negative experience: Been at this gym for almost 2 years and was taking personal training several times weekly. New Management is rude and aggressive. Hidden fees. Def not a fun welcoming gym anymore. Cancelled. Also seems like they are using spambots for 5 star reviews. TikTok story time pending.

Positive experience: Was going to try this gym but after seeing the reviews, I'm a little nervous. The facility looks nice but the way the customer service approaches charge disputes is a little disheartening. I don't know if I would want to sign on and risk them making a mistake on my account and then charging me for it. Scary! But 3 stars because the facility is nicely equipped.

Negative experience: Beware!!! Besides the fact when you join they are constantly calling, emailing and texting you trying to sell you personal training or other stuff. I have only been 2 times when I joined 3 weeks ago because my down syndrome son lost his dayhab and cannot leave him alone to go workout. I walked in to cancel before the month is over. They would not let me cancel stating there's a 90 commitment period. That means I have to pay 2 more months and the $59 annual membership fee before I can cancel. Ridiculous! I signed up online didn't see such a thing. I've been a member of multiple gyms and they only required a month noticed. This gym also is full of young people that occupied all the weights. Go somewhere else!

Fantastic experience: I really enjoy this location and gym in general.. everything is always clean and working! The space is super big so you don’t got to bump into people and there is a variety of equipment. Also you can’t beat what you get for the price!

Negative experience: They do not offer month to month memberships, once you try to cancel they will make you pay another month before they will cancel you out. They do not tell you when signing up about this. Do not trust them and do not waste your money or time on this gym. Do not sign up for training session, they harass you once your contract ends to resign up. They will come up to you while working out and try to offer discounts to sign back up with trainers no matter how many times you’ve told them you’re no longer interested. Gave a written notice to cancel my training sessions and was charged numerous times after, when I spoke to them about this they said “verbally” I said I was still interested when they state you have to give written agreement (which I did). Money was never refunded. This gym is not professional, more like a nagging car dealership with plots and twist.

Fantastic experience: Shout out to Chelsea, Jose and Nathan for always making everyone feel welcome!

Negative experience: Chelsea or whatever her name is in the front needs to get it together…. her attitude is insane towards customers.

Fantastic experience: Love the gym, super friendly staff, always helpful!

Fantastic experience: It was nice it wasn’t too packed. I had to recommend for anybody else to show up!!! Ask for Chelsea she can take care of you !

Fantastic experience: The staff was super welcomung up front and I appreciate Miss Chelsea for her customer service. Guys don't believe this I didn't write this review she had my phone while I was signing up and wrote this review herself she was annoying and had a lot of things bad things to say bout me

Fantastic experience: This is the cleanest gym I’ve ever been to. From kind staff to great group classes, I’m loving it, I definitely recommend joining!

Fantastic experience: Diante is the best! I called in about an issue with my membership and he was able to answer my questions, and help resolve my issue! His amazing attitude is what makes me feel happy to be a corporate perks partner! Thanks again Diante! :)

Fantastic experience: I’ve come here for over 2 years and I love this gym. It’s very affordable and always clean!! The employees are kind and very helpful!

Fantastic experience: I love Reid , he spoils me with gym facts and is very knowledgeable with the equipment. All the trainers are super awesome and nice as well and are always helpful.

Fantastic experience: I had the privilege of touring the gym with Chelsea. She is such a sweet young lady and is so helpful. I recommend this gym to anyone who is looking to better themselves!

Negative experience: I should have guessed this was going to be a bad choice from the beginning. Nothing is refundable even if services were not used (was sick and called to advise I wouldn't make it but was considered a no show still). You get hit with an annual fee almost immediately. Mine was hit in the second month. I tried cancelling my membership only to be told I have to be there at least 3 months. Wasn't told about a 30 day notice since I guess this is the same as having an apartment. Can't just cancel you have to pay another months fee up front (4 months total) and in person - but have no access through to the month you paid in ADVANCE for. So I was just auto charged Feb and now paid in person for March while I was told over the phone I would have access through to April but in person was told I only had until March. Yet I paid for march essentially in advance... So... What's the point of that? So basically you get charged for every little thing and get nothing but a gym with people who can't even clean after themselves. I've never been more stressed and LESS motivated to go to a gym before and I've been to a few. This was by far the worst.

Fantastic experience: I recently had a remarkably positive customer service experience at Crunch Fitness in Arlington. Diante exemplified exceptional patience, understanding, and knowledge. Despite facing billing issues and feeling frustrated after prior interactions with customer service, Diante's professionalism and service quality not only resolved my concerns but also solidified my decision to maintain my membership. His outstanding customer service skills have truly made a difference.

Negative experience: This facility has the worst MANAGEMENT! I canceled my membership this past November 2023 and here I am getting messages 3 months later about late payments. I called to see what’s going on as I had canceled my membership due to finding my child in tears and shaking as she said one of the staff had hit her! My daughter is 2 years old so of course they said she was lying. I’ll always believe my child so we decided to cancel and never go back. So clearly I’m confused why this never canceled and this was what the operation managers told me. The Operation Manager goes to tell me my account was frozen even though I had canceled. I explain to her that clearly this is a mistake and she goes to get aggressive with me and tell me that I still have to pay the late fees and the month coming up as she just started and needs to follow procedures. I go to tell her that I’ve canceled and why would I pay for something that should have never been charged in the first place? She says she’s unsure what they even did back in Nov as she just started. She could not explain what was done and that’s fair but when I ask her that I need to speak with her boss she goes to tell me that she has no boss. I ask her is their a corporate number? She says no. I ask who she reports to and she says no one. I ask her do you own the gym? She goes to tell me sir you have to pay instead of sending me to her superiors. Clearly this was a dead end so I will be contacting the BBB. As she said I signed for a freeze and clearly did not plan to return ever. So I asked who sign as that was a counterfeit signature. She went to hang up the phone.

Negative experience: The employee that works in the front desk, her name is Chelsea is very rude and has terrible customer service. When it comes to dealing with a guest I had brought in she was rude and I understood the gym policy about not letting someone in without an ID but there is a nicer way to say it. She needs to fix her attitude.

Negative experience: If you have children DO NOT bring them into this gym. The child care is horrible usually they have one at most two staff watching over 40 kids. I went in today took my toddler there was only one person in charge of over 30 kids. Did not feel comfortable at all I’ve talked to two different managers multiple times no one seems to do anything. It’s time to look for a new gym.

Negative experience: This facility engages in predatory financial practices. When I wanted to get my training sessions cancelled after my trainer quit (Because of the treatment of trainers and members), I had to go in person only when the managing trainer is in. Which are inconveniently available. When I finally got to "cancel" my training, even signed for the cancellation, and was assured that it was finally canceled after I had asked for conformation, it was to no avail. For I was still being charged. When I finally got to speak to the managing trainer, again! I was told that there was no proof of cancellation and that I will still be continued to be charged indefinitely until my balance is in positive standing. At this point of the debt, there was no catching up. And the debt would continue to accumulate. All the mean time I am getting charged and still paying my monthly dues for gym access and are not allowed to use the facility. I'm not allowed to cancel. I would avoid this gym at all cost or it will cost you more than you bargain for!!!

Fantastic experience: I love the cleanliness of this facility! Tons of equipment and great classes! The only thing missing is a basketball court and swimming pool. I don't need either, so for me this place is great.

Fantastic experience: I love this gym !!! It has everything I need, the staff is super friendly . Chelsea is the best she makes me feel welcomed and always answers any questions I have . I also really like that the gym is clean and always up to date on anything that needs to be fixed or replaced. I am so happy I decided to sign up with crunch .

Fantastic experience: I was hesitant on coming in to this gym due to the reviews given about the staff, but I went in myself and gave them a try. The gym was clean, the staff were welcoming and showed me around. They explain the policy’s very well before starting up a membership, and people just don’t seem to remember or act like victims when the employees correct the member. They are just following the rules. We are all humans and not perfect, but at least the gym is in perfect shape. I’m not here for the employees just the gym!

Negative experience: Every single time I come in and this woman is working the front desk she gives me a problem. All I want to do is come into the gym and have a good workout. With all the other people at the front desk I have no problem with them. They sign me in and send me on my way. They are very friendly and professional. However this woman always finds a reason to give me problems. Always giving me attitude snapping at me. The most unprofessional disrespectful woman I have ever dealt with at the desk. She makes the entire experience at this gym miserable. I could be having a good day and come in here to workout if she’s at the desk she ruins it. If there’s a problem she tries to make it as inconvenient as possible to fix. While the other employees have done whatever they could to make the problems better or at least help with a solution. She will not even attempt to help solve problems only make them worse. I don’t want to return to this gym anymore because of her. I loved coming to Crunch all the other employees make it a great experience. Just one awful employee makes this terrific gym experience and turns it into a nightmare. I would only come back if she wasn’t there.

Fantastic experience: best gym in the agg jc tuff and diante

Fantastic experience: An awesome gym filled with unique equipment and exciting classes! The team is great and supportive in every way!

Fantastic experience: I appreciate the entire staff from front desk to the personal training! They helped me with starting off my fitness journey on the correct track.

Fantastic experience: probably one of the best gyms i’ve been to, the staff is really professional and they actually care about the environment of the gym.

Fantastic experience: Really friendly staff, variety of machines and free weights, and a welcoming environment. The different membership prices and benefits are fair. All you could ask for in a gym.

Negative experience: I came in about a month ago asking if I could cancel my membership at any time an they said I could I went in today and they charged me 91 dollars to cancel. Honestly when i told someone about this gym they told me they are a scam but by then it was too late. The 10 a month is not what they actually charged.

Fantastic experience: It’s basically a powerlifting gym on a budget. All great equipment, great atmosphere and staff. If you need a personal trainer talk to Keaton. He is the best and he makes me use my muscles in way I never thought possible. He has single handedly added 30 years to my life span.

Negative experience: This gym has NO professionalism at all. The management needs a lot of work. I went to this gym when It first opened up and it was amazing until the new management came. Griffin has to be the most unprofessional manager there. First of all, he’s very sarcastic and likes to mock his members and for a trainer he does not look like one! He needs to take his own advice and hop on a diet. Another time Is when I saw two members scan in at the desk and Trevor got annoyed at them for scanning “too close” to the bar. I don’t get why that’s such an issue and why he was so upset. Also, a newer employee (don’t know his name) told me he does not get paid enough to help people train! How unprofessional is that? Management needs to have more passionate people!

Negative experience: I signed up on 11-10 forv1 cent remaining month. They tried to run my card 11-30 23.99 which is not a problem but damn it hasn’t been a month! Now they running it for 47.99 it still hasn’t been a month! Tel ph them got the rudest mf rep I’ve ever spoken too had to be high on STEROIDS TO EVEN ASSUME HE COULD TALK TO ME ANY KIND OF WAY!! I’ll call corporate tomorrow! I’ve never been this upset giving a review!

Positive experience: Have a good assortment of equipment, but way too busy after 5 pm, and way to many group fitness classes that take up a quarter of the gym. Needs real decline benches for ab movements, not the excuse of ones they have in the stretch ing corner. Also, the music in the gym is always way too loud, can always hear it over my music on my headphones.

Negative experience: Trainers come up to you mid set, don’t ask how many sets you have left, and tell you to move because they’re about to use the equipment and there’s others available. I’ve had trainers knock over my things and not apologize. It’s upsetting, not just for my belongings, but on their part because it goes to show that they have no proper gym etiquete. I’ve also had my personal training “kick off”, which I paid for, cancelled and not rescheduled. It’s my first week here.

Positive experience: It’s a clean gym and has everything you need. They have classes and sauna which is great before or after a workout. The only downside are all the people recording. I think they should not allow this because people who do not want to be recorded don’t have a say so. Need a better policy for this kind of thing. I don’t want to be in the background of anyone’s video online

Negative experience: I’m very disappointed in Crunch Fitness. I’ve had two personal trainers. For whatever reason the first two left. I had an appointment today at 9:00 AM. I watched her put it in on her calendar. It doesn’t show up on their calendar. I have paid for three sessions at 57.00 each. I can’t get a training session in. They don’t give refunds. How does that happen!! I’m so upset I’m sitting in my car in tears. I can’t get my sessions in and I can’t get a refund. I will be canceling my membership here and going elsewhere. The last time this happened, I was told there was a PT manager there on Saturday from 9-11. Imagine that; no PT manager is there today. I will be canceling my membership and will go back for that only. I would like my 171.00 back.

Negative experience: If y’all want to go to a gym that makes up policies as they go you got the right place !! 0/10 experience ! I got the peak memebership and wanted to downgrade after 4 months on not using any amenities. They told me I would have to pay $20 just to downgrade. Nowhere on their website does It state that . Now manager tells me that policy states every gym can have their own policy whether it’s written or not . SOUNDS LIKE A SCAM TO ME. Not worth the headache !

Negative experience: I went in to get my membership started using the Active and Fit program and the front desk person attempt to figure it out and couldn’t. After failing to figure it out he just went on to help another guest established his membership and check other people in without finishing up with me. This was a second attempt at this location.

Negative experience: The only crunch fitness I know that isn’t 24/7. Also the only crunch fitness without an Inbody analysis. When I tried to get something similar, he wanted to have me do a “crunch one kick off”. Letting me know he just wants to sell personal training. Can’t squat more than 4 plates on the platform. Can’t deadlift more than 4 plates on the Plato form. Might as well be planet fitness.

Negative experience: I tried to call and cancel my membership and was told that I had to cancel 2 weeks before my next billing date which is the 28th. I went in today to cancel and was told I had to pay my monthly bill again when I asked why because I was just billed on the 28th of Oct Jose said it’s been 2 weeks m. I asked him could he count because it’s only been 8 days since I was billed. After a bunch of back and forth I just paid it but advised I would be calling corporate. I would never recommend this company to anyone and plan on reporting them to the BBB as well due to billing practices.

Fantastic experience: Went for my first time tonight. Very nice place with lots of workout equipment. I was able to get on an elliptical without having to wait. They have a small sauna but it's perfect.

Positive experience: I love the amount of resistance machines and platforms available! The front desk and most of the trainers are super enthusiastic and friendly. The kids club attendants are also very interactive and friendly towards me and my kids!

Negative experience: Had my worst experience with the membership cancellation. They did not let me cancel it online. I had to go there and talk to the front desk. I signed the document and received the paperwork. Unfortunately the lady in the front desk attached the wrong document to my email (which was my personal training cancellation document I signed months before and I did not notice it). After 3 months I realized that they have been charging me for the membership and my account never got cancelled. When I contacted them it took 1.5 weeks and 3 followup calls to get a final response saying that they cannot refund the charges. I got charged 3 months fees because they did not file the things properly. Would not recommend a gym with this kind of management.