Centre Club

Fantastic experience: Mark Henrichs, the general manager at the Advocate Condell Centre Club in Gurnee, Illinois, absolutely presents the example of true commitment to "resolve" when members expectations are shared. A super friendly staff from, Paul to Carolyn, Natalie, Cheryl and Liz, (just to name a few) is something you can always look forward to, as you visit this health facility at your own leisure. A truly wonderful environment to meet all of your health and work out needs. Thanks again ...

Fantastic experience: Great value and skilled, courteous, helpful staff, EVERYONE. This facility is well-maintained and very clean, with nice amenities. Highly recommend. Lynne Donoghue

Fantastic experience: Advocate Condell Centre Club it’s a great facility with friendly staff and fantastic members.! I never like going to gym facilities before but this place makes you feel like family. The group classes I have attended are fantastic and the instructors definitely know what they’re doing. They guide you and motivate you and you see results.

Fantastic experience: I had an excellent 60 min. massage with Jasmine at the Libertyville location.

Fantastic experience: Joined so the kids would have someplace to play basketball. Nice big court with 6 hoops. Most nights 3 hoops will be taken by 2 to 4 selfish 70 year olds who can barely move playing pickleball. The other 3 will be taken by people playing 3 on 3 basketball who insist on using the middle hoop so the other 2 can't be used. If Richard Simmons married a nursing home the baby would be pickleball. Every single pickleball player on earth could get just as much exercise in a port a potty. What are the politics behind this abomination?

Negative experience: Oh man. I used to love working out here….until one day a member yelled at me for using a chair to hold a medical device, you know, because it’s a chair. While not the gyms fault the behavior of one member has made me feel that uncomfortable working out there as a disabled person. Amazing facility and wonderful staff….just one experience to make it horrible.

Negative experience: Thanks for the lawsuit for profiling me cause I'm the only African in the pool

Positive experience: add a hack squat machine

Fantastic experience: One of my happy places and can’t believe I didn’t find this gym sooner! Racquetball courts, full basketball/pickle ball court, warm water therapy pool, hot tub, free fitness classes, an indoor walking path, AND free childcare while you exercise! Can’t beat it!

Fantastic experience: The Centre Club changed my entire way of working out. I participated in their Shamrock Shuffle running group plus their triathlon groups. I had never done a triathlon before and now I'm addicted. I've since moved out of the area and can no longer belong, but it is the thing I miss the most. The people are fantastic! I've taken almost all of their classes and they are tough, plus their swimming group really took my swimming to a new level. I would recommend this gym to anyone. It's not about price, its about quality and there are just not enough things I can say about how great this place is.

Positive experience: I was in the medical office building

Positive experience: Very nice place, clean, friendly staff but very expensive

Negative experience: Excellent facility with clean lockers and showers. Disrespectful front desk staff. Rules for members change on a fly as during Covid and when paying extra for a child is ok to take to pool but once added to membership the old lady at front desk opened the rule book and schooled me well. Unfortunately I can not be disrespected in this way regardless of how great your facility is you need people skills to work with people.

Fantastic experience: Did a walk thru with Sandy. Place is clean and seems like a great safe place to work out. For my needs a little pricey but I do believe you got what you play for.

Fantastic experience: Fantastic, clean facility. Never crowded. Amazing staff that will get to know you and greet you by name. Easily the best gym in the Gurnee area.

Fantastic experience: I really like the gym . They have an indoor track and lots of equipment but I especially love the Zumba classes on Wed.. The instructor is very good . The class is fun and energetic!

Fantastic experience: A whole new experience since it has been privately taken over. Beautiful and top notch help.

Fantastic experience: A great fitness club with everything you need to maintain a healthy mind and body.

Fantastic experience: Excellent facility! Very clean and friendly staff. Better environment than most gyms around town. Yes, price is on the higher end than most other gyms however, the facility is kept up nicely. Staff is very polite and attentive, clean lockers and plenty of exercise equipment. Highly recommend.

Fantastic experience: I like it very good doctors there

Fantastic experience: I just love Center Club!! Everything is incredibly clean and well maintained. Even the pools (yes, plural) are probably maintained and not over-chlorinated (like so many others recently.) As a larger person, I've always felt welcomed (not shamed) and encouraged. The facilities are accomidating and plentiful. The staff is the same - friendly and welcoming. The racketball courts are fun, and so are the boxing bags. This place is a little pricey, but not out of bounds for the area and for what you get. I've never "loved" a gym before, this place is something I cherish.

Fantastic experience: Thank you for the kind words today about my recovery Dave it means alot! Thank you so much!! Thank you Dave who works at the front desk you're very inspiring! Thank you Eric for being so supportive!!! Thank you all Morning staff!! Thank you Mark Henrichs!!! The lady at the front desk on Sundays is the nicest person! Thank you!!!

Fantastic experience: I have frequented this facility for 20 + years. Always clean, professional people to help. I’m so hopeful that all the services will be back up to speed soon. It’s great to see that most of the amenities are back. The whirlpool will be great when it’s done! Sometimes you just have to wait for good things to occur. You guys have done a great job weathering the pandemic. Thanks for being there

Fantastic experience: Positive: Professionalism , Quality

Fantastic experience: Wonderfully modern and state of the art.

Fantastic experience: Clean, friendly, not crowded at all

Fantastic experience: This is my favorite gym I have ever went to. Amazing and friendly staff, amazing equipment, full size basketball court, nice weight room, upstairs track to run along, zumba/dance section, pretty big sized lap pool and medicine pool, hot tub, nice locker rooms, everything is clean with towels and drinks on standby. Everything you need to workout is at this gym; 10/10.

Fantastic experience: Great place for a good workout. An all around facility that I would definitely go to again.

Fantastic experience: I love going to the centre club.. I go every day!

Fantastic experience: Upscale fitness. Great customer service.

Positive experience: Everything's always broken at this place but it's still a nice place.

Negative experience: No pool no signup no steam room no air condition what are you up to pack

Fantastic experience: Went there for a PT Session on my replaced hip... The PT was VERY Knowledgeable, Friendly, and Professional! Was one of the BEST PHYSICAL THERAPY CENTERS I've been to!!

Fantastic experience: Went there for a PT Session on my replaced hip... The PT was VERY Knowledgeable, Friendly, and Professional! Was one of the BEST PHYSICAL THERAPY CENTERS I've been to!!

Positive experience: So disappointed in the Centre Club. It has previously been one of the best fitness centers in the area and well worth the fairly high price tag. However even before the pandemic it started falling apart and not getting fixed. My personal gripe is the women’s jacuzzi, which has been broken for about a year and a half now. Seriously? The club is owned by Advocate health. They don’t have the cash to fix stuff? Keeping social distance was convenient for keeping it closed. But now there is no answer as to when it might be fixed. I’m sure COVID has been tough on the fitness business. But if you want people to come back, fix your broken club.

Fantastic experience: Simply it’s the best compared to all the gyms in this area. It shares no flaws with gyms in the area. It has courts, swimming, and tons of workout equitment.

Fantastic experience: It is great and is also much much better than the park district gym

Fantastic experience: Clean, well stocked cleaning supplies to combat COVID. Friendly people and guests.

Positive experience: Good equipment, make sure you lay a clean towel whenever you change. The locker rooms are all carpet so any changing clothes and expect your socks to be soaked.

Fantastic experience: Nice health club

Fantastic experience: I have been a member at several gyms in the area and this is my favorite. Staff is very nice and there is a lot of equipment to choose from. I have also enjoyed the classes. The shower facilities and steam room are amazing because they use eucalyptus oil, which smells amazing and is so relaxing. I love coming here after work!

Fantastic experience: Nice place

Fantastic experience: I like this place will definetly recommend this place whoever is looking for a great gym with all the wonderful amenities & classes like Pool, Sauna, Basketball court, Running Track, Yoga, Spin, zumba, HIIT ... etc.

Fantastic experience: Very much liking the new club!!!

Positive experience: Great team at rehab center

Positive experience: Great place to work out, not very crowded

Positive experience: Price seems expensive but it has lots of luxurious features, spa, sauna, steam room, therapy pool, showers etc.

Positive experience: It needs maintenance in the steam room and the men's lockers need cleaning, carpet is very dirty! Change the Whirlpool water, the warm pool and the big pool. I'll give him the rest of the Stars when everything is done!

Positive experience: Fairly nice gym, but very poor maintenance. It took around three weeks to repair the lights in the racquetball courts. There is a drinking fountain that hasn’t been working for 6 months. It appears management does not inspect as sometimes trash will be in the same spot for over a week.

Positive experience: Maintenance of equipment is average at best. Multiple dumbbells in the weight room missing for months. Not a lot of free weight equipment in general. LOTS of cardio machines and a nice pool. For being a more pricey membership, patron gym etiquette is very poor. Not really the fault of the staff, but multiple people do the "I'm using that" routine when on one machine but under the impression that their towel or water bottle sitting by itself on some other piece of equipment means that the bench has been claimed for their own personal use. This is all the more absurd when there is not a lot of weight equipment in general. On the positive side, the staff is always polite and it is very clean.

Negative experience: This review that I’m posting is about the policy in regards to the massage cancellation appointment. I get it you need 24 hours of notice to cancel a massage appointment and unfortunately work schedule changed . I called this morning an hour and a half before my massage time. Having said that, the massage therapist should be in the facility for that particular hours fot the customer in case customer scheduled changes because that particular spot was paid for anyways . If after the customer spot time reserved ended then she can do whatever she wants . After thinking of getting charge for a massage that I can’t get so I made an adjustment 30 minutes before my appointment I called and I said I got the chance to leave work just to get my massage . I have exerted all efforts to change work schedule just to the point maybe I get a get a 30 minutes massge instead of 60 minutes massge , but they said my appointment was already canceled the massage therapist is doing her errands now . So I said now that I am available to fulfill my appointment then the massage therapist is not in the facility. I tried my best to at least to get a masssge but unfortunately it’s cancelled and the massage therapist is not there . I really don’t think that this is fair . I just gave away 60 minutes worth of massage money because I caused inconvenience for the therapist . What about my inconvenience to leave work and changed all my schedule as a customer and inconvenience for me as well. I guessed I’m just a customer and it’s not that important to consider my inconvenience. No one is perfect and people makes mistake I just wished the management of center club should give grace to customers who made mistakes ones . And I think if the time slot is paid then the therapist should be in the facility to wait until that time ends because she gets paid. I will never get a massage in this facility. Very poor judgment and poor policy implementation. I questioned them if they really % implement policy all the time to all customers. We are humans we tend to sometimes brake rules due to uncertain circumstances and I think a better judgement should have been made to those people who are honest and had sudden unfortunate situations . I wonder if person who had a death in the family and forgot to call would be in. the same case . Talk about consistency . ... Now I’m thinking to cancel my membership in this facility and go somewhere else .

Fantastic experience: This is a great fitness center. It is identical (utilities) as it's sister centre in Libertyville. Staff is friendly, lots of equipment, and very clean. All classes are included with membership and there is unlimited towel service. One of my favorite things about this place is that it isn't ever crowded (in my opinion). I have never had to wait for a pice of equipment and only a few minutes for a set of free weights.

Fantastic experience: It is really good bathrooms are clean lockers are nice and the pool is really really clean

Fantastic experience: Everyone here is amazing I had a great recovery. Staff will always push you to go that extra mile. I had no problem here any questions or concerns I had were either answered or addressed in the front door.

Positive experience: Great place to workout

Fantastic experience: Everyone here is amazing I had a great recovery. Staff will always push you to go that extra mile. I had no problem here any questions or concerns I had were either answered or addressed in the front door.

Fantastic experience: Great place to workout, friendly helpful staff

Fantastic experience: Great

Fantastic experience: Been going since opr and it is still great!

Positive experience: Seemed to loud

Negative experience: They trick you, they persuade you, it's over priced. And im only talking about 1 person. I wont say her name. But I wished I would of tall with the other guy. They took my signature also didn't verbally tell me it was a contract only after I signed it. I'm going to corporate and filing a complaint on a specific staff member. But for now I'm going to keep going because I'm F**king pay 75$ a month for this over rated place.

Negative experience: Stay away its hard to get out of contract. They bill my account for $98 every month and I dont live in Illinois anymore. Now they want a cancellation fee of $159.