Zip Fitness Round Lake Beach

Negative experience: Crunch is turning to the old Zip with so much Out of Order equipment that's not being fixed

Positive experience: Air quality is good. Clean. Lots of machines weights and accessories. Getting better at maintaining them. Basic amenities in locker room. Very friendly staff and clientele. Amazing prices and had helped me lose 60 lbs and keep it off.

Fantastic experience: I’ve been coming to this location since it was zip and I gotta say there’s no comparison.. From the equipment and machines to the staff and training team crunch is definitely the best. Special thanks to Kevin, Rachel, Kris, Andy, and the whole team for not just being cool welcoming and helpful but also providing positive energy encouragement and motivation making each visit a little more enjoyable for all of us.

Positive experience: It’s a overall really good gym, but the assistant manager has some issues.

Fantastic experience: Clean and good gym!

Fantastic experience: Very well managed, clean. and well maintain, great place to be

Fantastic experience: Great gym with friendly with friendly and helpful staff!

Fantastic experience: Has everything you need and new unlike L.A fitness

Fantastic experience: Rachelle was extremely professional and so are rest of the staff

Fantastic experience: Esta bien , soloq ue faltan maquinas de hacer piernas .

Fantastic experience: Excelente Súper limpio

Fantastic experience: Un lugar muy agradable

Fantastic experience: Great equipment

Fantastic experience: Awesome atmosphere

Fantastic experience: Better than LA

Fantastic experience: Best gym around!!

Fantastic experience: Best gym

Fantastic experience: Great staff and equipment

Fantastic experience: Good price for amount of equipment

Fantastic experience: Love the gym and the employees!!

Fantastic experience: Nice gym friendly staff

Fantastic experience: Great gym great worker great community

Fantastic experience: Good people that work here! Would definitely recommend the personal trainers here!

Fantastic experience: Andy was great and helped me learn new stretches

Fantastic experience: Andy is a great trainer, well informed

Fantastic experience: Great trainers very helpful and knowledgeable!

Fantastic experience: Better and cleaner than LA F

Fantastic experience: Very amazing gym. Nice and clean! Staff is nice!

Positive experience: Gym is looking good right after remodel. Mgr is very helpful especially Kevin. Change of management has been a plus. One word of advice don't let equipment deteriorate.. Keep pads changed out when they crack.

Fantastic experience: Good updated amenities and friendly staff. Good environment to workout.

Fantastic experience: Clean, friendly staff, good equipment and well maintained facility.

Fantastic experience: It’s amazing. You have to meet Megan the best fitness coordinator in the mid west. She’s a ray of sunshine!!! And killer exercises. The whole staff are like family

Fantastic experience: Friendly staff, state-of-the-art equipment and clean/well-maintained facility is exactly what you’re receiving when choosing crunch.

Fantastic experience: , good machines and great people, everything is brand new and it’s over all a nice place to workout

Negative experience: Fix the men’s sauna. I’m tired of walking up to the front desk and asking you guys to turn it on. Ridiculous. Not to mention I’ve received attitude from the staff multiple times because they thought I was messing with the sauna when I ask them to turn it back on. One of them got really agitated when I asked him to turn it on. It was the Hispanic guy with black short hair and gold chains. If the sauna turning off repeatedly is an issue then have your staff repeatedly check on it to be sure it’s functioning properly. I shouldn’t have to ask you guys EVERY SINGLE TIME I go to the gym, to turn on the sauna. Jeez! Just be present and keep the sauna on! It’s actually not even that hard. I’ve seen you turn it on before. Takes less than a minute. Put up rules outside the sauna so people know not mess with any controls or add water to the sauna. This is just bad business practice. Step it up fr.

Fantastic experience: Andy and Kevin are the best! I’ve been going to this gym since before it was even crunch, it was zip fitness…. Watching it transformed, has been truly amazing! The people, the place, it is my absolute favorite gym to work!!

Negative experience: Gym is great, brand new, but why charge for a sauna when it’s barely on??? and they hardly ever have females working so the men cannot go in and turn it back on….. PLEASE fix this or give me a discounted rate

Fantastic experience: Clean gym, lots of equipment. Cardio, machines, cables, and freeweights. During peak hours it does get a little crammed and busy, but most of the time I can get in my workout with minimal delays. I also work out for around 2 hours at a time. Very good gym

Fantastic experience: Been going to this gym for over 3 months, at typically the busier parts of the day, and rarely do I have to wait for equipment. Even if busy, its not been overcrowded.

Fantastic experience: I went to this gym as a guest. I totally loved it! It had everything that you would need, including treadmills, other cardio machines, free weights, weight machines, and this really cool 30 minute circuit that had 13 different machines that targeted different muscle groups. It did not smell AT ALL like an icky gym in there, and it had a sauna in the very clean locker room. The members of the gym all were super good about wiping the machines down after use. The employees were friendly and helpful. If I lived around here, I would definitely join this gym! It's recently been renovated and would totally be worth the money!

Negative experience: I was charged the annual gym fee twice and was told that I would have 2 free months due to the mistake to make up for it. I was given a fist bump which was weird in itself. The next month I still got charged and when I went in to see why this happened I was met with two managers, one who didn't have a clue what to do in this situation and the original manager that told me he would correct the issue. I was asked why I wasn't going to the gym for the last few weeks during this interaction. Not sure why that matters at all to them. I felt as though that was extremely unprofessional of him to ask. Overall it was a horrible experience being a member there. Bad customer service, lack of cleanliness and I actually signed up with Crunch Fitness due to the fact that it's a new, clean gym so this was extremely disappointing. And by the looks of it, it seems like there are others who also had the same bad experience as well.

Negative experience: On Thursday, August 15, 2024, I contacted the Crunch Fitness location in Round Lake Beach due to being charged $49.99 annual fee. I just paid the annual fee on May 9th, so paying the annual fee again did not make sense. I spoke to a “manager”, and he said that he’d see if the charges could be reversed since I should not have been charged the annual fee again. Once he realized he could not reverse the charge, he stated that he would not charge my account the following months so that I could break even. He then stated that the next time I came into the gym to ask for him so he could explain the details. I asked him his name and he said it was Kevin. I was okay with that plan. About an hour later I went to the gym and asked for Kevin, so he could explain the details. He said, “Oh you’re good”. I told him, “You couldn’t tell me that over the phone? Why did I have to come in for you to tell me I was good?” (I also asked him that when we spoke on the phone). Then he said, “I told you; you didn’t have to come in today…we could have talked about this the next time you came in”. This annoyed me since I left work to ensure this issue was ironed out as no one wants to be overcharged! Again, I stated that this could have been discussed over the phone. Kevin then stated, “Look, do you want to argue about this or not?!”. I said, “We can absolutely argue about this! This is your error. I was overcharged”. He stated that this was not his error…I said it was the company’s error. To avoid causing a scene, I told him to learn customer service skills and walked out (without proof that this was taken care of). This guy clearly does not know what he is doing and lacks professionalism. You do not argue with a customer…you work together to find a solution. The situation was not that deep, but I will not tolerate disrespect from anyone. Also, I have no written proof that this was taken care of. Due to poor professionalism and playing with my money, I’m done at this gym…and they WILL reverse the annual fee or make the situation right. ***Update: This place is a joke. The staff turnover is ridiculous. Also, look at all the positive feedback they are receiving directly AFTER the “owner” replied to the previous bad feedback (Aug 15th, 2024 onwards). The timing of these comments is off and being manipulated. 8 positive comments in less than an hour after I spoke with the manager/owner in person and discuss their customer service. Cut it out!!! Glad I closed out my account.***

Fantastic experience: Great experience so far! Only 2 sessions in, and being new to the area meeting nice people here has been motivating to keep coming back. Thanks Megan for a great first class!! Will be back for more

Fantastic experience: The staff is pretty amazing everyone is very friendly and so nice to workout with the music. Had a good chat with Andy and they always makes us feel very welcome and the restroom is always clean

Negative experience: One of the stairmasters was not tagged out as it should have been and when I attempted to start my work out the step gave out and I had to grab onto the rails and jump onto the side of the machine so I wouldn’t fall to the ground and hurt myself.

Positive experience: Why is always so hot in here? Those lights aren't helping. If wasn't because I love the Zumba classes(which is impossible to breathe, it's too hot) I'll switch asap.

Positive experience: I almost gave up on this place during the reno, but decided to renew for a year. I go almost every day in the summer and about 2 weeks ago I saw an hvac truck outside. Well, it’s still not fixed. The employees have a nice fan behind their desk, but sorry patrons! Nothing for you. They should warn patrons that the ac is out, especially for people with heart, heat and respiratory issues. The thermostat read 80 and with the humidity inside, it brutal. I feel like this is somewhat of a health concern.

Positive experience: I have had this membership since January. I haven’t gone in to utilize my membership but went in today to use the treadmills as the heat outside is just too hot. I thought maybe going to the gym would be safer as I thought they would have working A/C but I was wrong! I felt like I was going to pass out. My husband has a heart condition and I just didn’t feel comfortable staying there without temperature control. I read a review from D Burns and apparently the a/c is not working. I agree with him and that the gym should at the very least let the members know about there not being working a/c instead of letting them potentially pass out! I won’t be going back until the a/c is repaired and if it does not get repaired, I will cancel my membership!

Negative experience: I am a ex member of LA, I decided to change gyms, I went to Aira fitness and I didn't stay bc at the time of the tour I got horrible anxiety from seeing all the dirty machines, dust everywhere, etc. So I decided to come to crunch, everything looked very good the first week, new machines,place very clean,etc. I've been here for 4 months and the gym is getting so dirty this place is looking horrible day with day, all the treadmill are so dusty it really makes me anxious to see that they don't clean the machines, the mirrors are all dirty, the bathrooms are disgusting, the windows are all dirty, I never see anyone cleaning, no matter what time I come everything is always disgusting. Sinks and toilets never seem to be clean either. There are plenty of staff that they should be able to get these things done before closing or at the very least before opening. Sad to let a brand new facility look like this. I am really thinking to go back to LA at least they always try to keep the facility clean. Crunch is a good place but just seeing how dirty it is every single day get my anxiety so bad.

Positive experience: Aceptable

Positive experience: Locker rooms need more attention daily. Not sure how the tampon disposal box in the bathroom stall is full before noon or that that are dust bunnies and hair all over the floor and tiles are filthy. Sinks and toilets never seem to be clean either. There is plenty of staff that they should be able to get these things done before closing or at the very least before opening. Sad to let a brand new facility look like this.as well as the sauna being out of service for days at a time on a regular basis

Negative experience: Did the free trial and I’m pretty sure that’s where I’m gonna leave it. Went up to the check in and saw numerous people just walk right in. I know there’s different memberships to use the different services offered at these gyms, but all of them seemed like free access. If you pay for perks here… you’re doing yourself a disservice. Men’s locker room was a complete mess. Dirty clothes everywhere and what I assume was urine on the walls. Going after work hours gets you your normal crowded gym, not a lot of machines or racks open. But it definitely doesn’t help when people hog machines for a place to sit for dumbbell exercises. Great equipment, got a decent pump in, but too many red flags for me.

Fantastic experience: Great gym. I come here even though I live in WI. Everyone is really friendly and accommodating!

Negative experience: Place is “new” which means expectations are high, as soon as you start your work out those expectations fall down to the ground. Weights are all over the place, plates aren’t organized nor put away after workouts. No floor personnel to help out, front desk detail is always away from their post.

Fantastic experience: Nice, clean and updated gym. Great membership prices as well. Best gym in the area by far!!!

Negative experience: I signed up at this gym in December 2023. There was a remodeling going on but Anthony, I assume the manager, assured me that it would be over in a couple of weeks and I believed him. It is April now and the remodeling keeps going on. I went to the gym a few times and it was a bad experience, sawdust in the air, equipment out of order, the ones that worked made squeaky noises and were taped with duct tape, weird smell from paint and etc. Overall, it is not the most enjoyable workout one can have. So, naturally I decided to end my membership and find another gym. And surprise! They would charge me for another month of membership and the annual fee is not refundable, although I haven’t been there for a full year! Hello? Annual? A year! Not refunding a prorated annual fee refund and you’re charging me another month! My app says that I have been to the gym 0.08 times per week, on average. It is a broad daylight robbery how these people operate! I hope you made enough out of me for a new treadmill at least so the people who stay don’t have to suffer!

Positive experience: Gonna visit in store soon

Fantastic experience: It's newly remodeling.. New everything. Equipment too. There is a full parking lot 7 days a week open until 10 pm.

Fantastic experience: Gym it’s still remodeling but I could say it’s better than La Fitness I like it.

Negative experience: I signed up and I canceled my membership after a couple of months. I did not like going anymore. But around the time that I went a lot of renovations going on. Not a lot of treadmills and the elliptical is like dangerous I thought I was going to be tipped over so wobbly. I don’t know I just didn’t like it. Most of the equipments need an upgrade. It is hard to cancel your membership if you are not there for a year and they charge more when you cancel.

Positive experience: It's a really cool gym it's just always so crowded

Fantastic experience: Was in from out of Town called over to Crunch asking what a day pass cost and the lady told me they were under remodeling that if i could excuse the construction to come on over and enjoy the new equipment thats been setup already at no cost. Construction was happening all around but I can tell you this from what i saw this Crunch fitness location is going to be Awesome when they get it all finished. I didnt take any photos because it would be unfair to Crunch and the employees to show a building that is heavily under remodeling. Next time im in town im gonna stop by to see how great it all turned out. Congrats on your new location Crunch i wish you the greatest of luck. Cheers!

Fantastic experience: We enjoy coming to crunch to get in a good workout. They have several cardio machines and a lot of open space for any workout. Friendly staff as well. Go get your Peak membership!!!

Negative experience: fix ur machines…new place and yall still have broken machines everywhere

Negative experience: Did not answer my call and when I went they said that I was so small and that did not look like the age I was telling them and then I showed them my Id and they still did not believe me dont go there they rude and biches

Positive experience: Nice place, Anthony behind the desk is especially thoughtful and helpful. This is not an all things to all people. It specializes in machine work ( no track or pool ) but plenty of machines. A great place for serious work outs. New owners are promising new and additional equipment and hopefully will keep the present employees! Crunch is still in the process of redoing the gym which has resulted in a wait for some machines. And I suppose was inevitable they have announced an as yet specified price increase and some of the previous employees are no longer there replaced by somewhat less interested folks. I am starting to find a different gym.

Fantastic experience: I just got a membership back in July. Have been going 3 days a week since. I actually really like this gym. Yes, there is equipment that definitely needs to be replaced. I’ve had many issues on the treadmills. I like to do a speed walk on an incline and some of them, the incline doesn’t work. So I have to search for a treadmill that does work. Besides that, my only other complaints are people hogging up machines by sitting on their phones instead of working out. This is a huge problem at this gym. And I notice that a lot of people don’t wipe down the equipment when they are done. Gross! This gym has very convenient locations that have sanitary wipes for this reason. I always bring two with me. I wipe down the equipment before and after use. I’m hoping that staff will really enforce the cell phone/ and cleanliness rule. The overall equipment definitely needs updating but I know they are renovating so I’m being very patient with that. Staff is incredibly friendly! Never had a bad experience with the staff at all! Megan the instructor for the classes is ABSOLUTELY AMAZING! She is so kind and looks out for everyone’s best interests! I’m a beginner with the yoga and Pilates, so I’m not at all experienced with that stuff. She’s very good at encouraging to push your limits but doesn’t want you to push beyond your means and I really like that! And I couldn’t ask for a better membership price! This gym will be AWESOME when it’s all done with the renovations! I’m excited!!

Fantastic experience: Great gym. Looking forward to the new changes

Positive experience: Seems better under new ownership.

Positive experience: It's okay, they need to update some machines and repair/replace some parts on the machines that are worn down.

Negative experience: The gym is out dated and a lot of the equipment is broken. Carpeting is very dirty. Definitely a update.

Positive experience: Very reasonably priced membership. Showers are kind of dirty. It could use more free weights.

Negative experience: Staff is really nice but there's a lot of machines out of order, and it also closes so early.

Positive experience: nice gym and clean also nice staff with the exception of a guy in reception at night completely in a$$ h@l3 !! but awesome gym

Fantastic experience: Enjoy being back here after stopping during covid. Large variety of equipment and never need to wait. Nothing fancy but clean and friendly

Negative experience: Canceled my membership because of their no firearms policy. When are these businesses going to learn that mass shooters target these types of businesses.

Fantastic experience: I started going to this gym because it was the closest, but I ended up loving the low key atmosphere and absolutely fantastic staff. They are always friendly and ready to help with a smile.

Negative experience: It is another workout place with a lot of consistently bad reviews. For every Bad review, there are ten people who feel the same way but don’t bother to write anything. I am a reviewer with over 3million views and I read lots of reviews by others before I buy.

Positive experience: Gym is great. There is no doubt. But there is few things need to consider by the management. 1- Have anyone noticed; one side of the power rack all in one has been out of ordered for last 3 weeks and still hasn’t fixed. 2- could have expand the free weights section little bit more. ( may be switch to core and abs section area, which is slightly bigger that free weight area I believe)

Positive experience: Staff is very friendly and I was excited to see what they had done with Zip Fitness because I needed a gym and this is very close. I also used to be a member of Crunch when I lived in Massachusetts and it was my favorite gym. I looked at the website and it was not super clear where they were in the remodel process but I looked at the virtual tour and it looked promising. Besides the banner above the business everything is the same. I was a little disappointed because I love the energy and decor the typical Crunch gyms have and I was hoping to sign up today. Crunch gyms are usually fun, unique and lively. This gym currently still has all its the old equipment and decor. It is also very dark and drab inside. I did not notice any signs communicating when remodeling would begin but I wish I would have asked the staff. If you need something that is inexpensive and convenient then this may be right for you. I look forward to having another visit once the remodel is complete.

Positive experience: This is a local gym that Crunch Fitness bought. Currently, equipment needs to be upgraded badly as it is worn and in some cases unsafe (wobbly decline bench, cracked bench padding, worn cables and handles, worn treadmills, and one Smith machine that freezes up). There are not as many squat racks as new crunches, but they do have 3 if you include smith presses. Facility floors could be cleaner in stretching area, but all the floors are worn though. Has an old school no frills gym vibe if you like that. The front desk was friendly, but my Crunch app would not scan in. They recognized the error and let me exercise. The bathrooms were reasonably clean and sufficient space, but none of the dryers in the women's worked. I was excited to see this area get a Crunch gym and hope that management upgrades the facility to meet Crunch standards.

Fantastic experience: Good place, only complaint is the finicky wifi

Fantastic experience: I LOVE LOVE LOVE Zip Fitness in Round Lake Beach. I am a gold member, and can't say enough good things about it. I love the facility, and the staff is AMAZING. I cannot thank everyone enough for their motivation and support. I go 7 days a week, and I look forward to it daily. Thank you Zip for being so awesome :)

Negative experience: Tried to call 5 times. Each time they rang out as if someone was ignoring the call. Great service!!! They love taking care of ya!!

Positive experience: Old equipment, multiple broken machines and ripped cushions. There is a Smith machines with defective bushings for almost two years..

Negative experience: I came for one day , since I am from out of state I come all the way from the west coast and absolutely HATED IT! One of the PERSONAL TRAINER were so rude , just because I passed the cones and had no respect towards me & even reported me!

Positive experience: The gym overall is nice and clean but the girls showers always seem like they have never been clean. I’ve complained a few times but doesn’t seem like anything has changed

Negative experience: Feels like every other treadmill/elliptical doesn't work which is really frustrating. I rarely see people clean the machines when they are done with them. The mattress they have for stretching are so dirty it's disgusting I could not bring myself to use it. I guess you get what you pay for.

Negative experience: The staff here need a shake up my son is a member i was a member.But the staff act weird an my experience changed even thew the gym is a nice facility. I actually am a trainer my self an i feel your staff is intimidated by me cause i love working out its fun. Plus i am a trainer Certified personal Trainer.Owner of zip fit contact me on my Web site EGR Fitness Production.com My son can bring a guest.Can u talk to front desk guys Spanish an Chinese Gentleman. They make my experience horrible cause of attitudes

Fantastic experience: Love that u don’t have to sit around and wait for a machine to be free! The gyms pretty much always empty and I go at various times! Love the sanitation bottles also!

Fantastic experience: Great gym

Fantastic experience: Super friendly staff.. very helpful and always welcoming.

Fantastic experience: Great little gym. Friendly staff. Might have to get a membership again. Great selection of workout equipment

Fantastic experience: Positive: Communication , Professionalism Very nice place to exercise and not expensive ☺

Fantastic experience: Recently switched from fitness and couldn’t be happier! Love that u don’t have to sit around and wait for a machine to be free!

Fantastic experience: Friendly staff; Stays clean most of the time. Highly recommend for going in, knocking out a good workout and leaving without having to compete much for stations

Positive experience: Large facility. Equipment is worn down and several machines out of order. There is the main floor with all the different machines for leg, arms, chest, bikes, ellipticals, row machines, treadmills, stair climbers etc. Then there's a seperate area for circuit workouts, another area for free weights. An Arobic room and another area for whatever you would want to use it for. They do have very good rates, $24.99 for you and a guest. You do not get a t-shirt or water bottle. They have not updated the website that says you do with your membership, but you get what you pay for I guess. Bathrooms/locker rooms are clean and in working order. They have tanning and body massager there as well. During the day is not as busy as during the night. All other facilities they had surrounding this one have been permanently closed, very sad.

Fantastic experience: Cool

Fantastic experience: Lots of equipment some of it's pretty basic but it's operable. Can't beat the price. Friendly people.

Fantastic experience: I love this place...Affordable and clean....