In Shape Fitness

Negative experience: Do people come here just to stink up the men's room? Has nobody heard of a courtesy flush? And they keep increasing membership price. Silver sneakers means old people are everywhere. They come here just to socialize. Some come in drag... Considering going back to planet fitness...

Fantastic experience: Have everything you need, the outdoor turf is nice in the warmer months

Fantastic experience: Amazing gym, great atmosphere, friendly and helpful staff and trainers!

Fantastic experience: I don't understand some of the negative reviews that people leave about this gym. I have been going to this gym for about 10 months now and have had nothing but positive experiences! The equipment is great, the sauna and tanning are good, music is decent (when you forget your ear pods) and the staff is excellent (especially Cody)! Rock on InShape!

Positive experience: Overall this was a great gym! Staff was wonderful. There is a variety of equipment and classes in the gym for a reasonable price. I would have given this place 5 stars if it wasn’t for the bathroom/locker room area. I never seen any staff clean the bathroom. Only trash was taken out each night, and there was spots on the toilet/shower areas that were there for longer than 3 months which is disturbing to think they may not be getting properly cleaned. I was mainly there in early mornings and late evenings, so it is possible that it was cleaned during the day. It just didn’t seem like they were being cleaned either at all or just not properly. I’m not 100% sure if they were or not, I will give them 4 stars for an overall good experience.

Positive experience: Has some good equipment. But don’t expect them to upgrade anything anytime soon. I’ve been a member for a long time and it’s the same as when I first signed up. Pretty basic bodybuilding equipment but really good selection of free weights and Olympic bars and plates for power lifting. The crew has always been kind and respectful to me.

Fantastic experience: Very nice facility. Nice staff thank you Janessa!

Fantastic experience: Love this place, great gym. Mostly here for the boxing bags and saunas

Negative experience: Don't apply for a job here unless you're gorgeous. Non hunks and non babes need not apply. I applied for a front desk position, not even two days later, I got an email saying they've decided not to move forward with my application. They're looking for hunks and babes. They're not very nice and whoever answers the phone seems like an airhead. The vibe seems very elitist and yuppie.

Negative experience: I just moved to the area and was looking for a gym and step by In shape fitness and had the worst experience. I was interested in training with a personal trainer and the man who was supposed to show me the gym just made me sit in his office, didn’t explained anything and made me feel bad. First, if I’m looking for a personal trainer that means I have the money to pay for it and I had the feeling he thought I didn’t. When I got up to go away he asked: it’s that to much for you? And I just said no, I didn’t felt good here. The gym is good and the girl in the front desk was really kind but this man in particular was really rude and made me feel the worst person. Giving one star just because I can’t give 0. Don’t ever go to this place!

Fantastic experience: Nice and clean!

Positive experience: Beautiful, clean environment. Offers several classes and loads of equipment

Fantastic experience: I hv been coming this Gym Almost 22 yes this is the Best Gym

Positive experience: Decent select of machines and equipment for the price, but they were difficult when I wanted to pause my membership due to COVID-19, and which is a service that should have been available

Positive experience: Great staff and equipment but closing time early on weekends -6 pm today Saturday and 4 pm Sunday -resulting in gym crowding and for me as a late day and weekend exerciser not enough time. AT ALL.

Fantastic experience: Been a member for years! Clean, friendly courteous staff. Modern equipment and a full array of classes.

Fantastic experience: Awesome place great staff great family atmosphere recommend to everyone regardless of age, gender, athlete, advanced exerciser or beginner.

Negative experience: 10 years ago I canceled because my Dad was I'll and. Had to move to care for him. These people lost my verifying mail so now I move back, try to rejoin, and they want $150 in late fees - 10 years later! Rip off artists. Wouldn't go back if they let me in for free now.

Negative experience: Extremely disappointed with this place. I’ve been sick on and off and haven’t been able to go use the gym and I’m moving as well. I go to cancel my membership and I was told since I’ve singed a contract I have to pay for the whole year. Unless I prove to them it’s 25 miles away that’s the only way I can cancel it without any fees. So until I give them proof I’m 25 miles away I have to continue to pay for something I can’t use. Absolutely ridiculous.

Negative experience: Buyers beware. Price of membership constantly goes up but the gym quality stays the same… There are a total of 5 power racks in the whole gym, (1 without a mirror). Unfortunately the gym is full of useless and broken equipment. I have been very patient with this gym but seeing things such as weights being left all over the place have really made me lose faith in this gym. There are workers constantly walking around looking for new personal training clients, but never have I seen them try to tidy up the gym and make it a good environment. The worst part is that the owner is not really interested in fixing any of this… anyone that goes to this gym knows that the owner has done countless sketchy business practices and will continue to get as much money as possible out of people. This gym is a cash grab and I suggest you don’t fall for it. The only way this gym is better than planet fitness is the fact that there are power racks. I’m sorry but this gym has just gotten so much worse over the years and the monthly fee increase just pushed me over the edge. Not saying you can’t get a good workout in but the environment is not the best to say the least. Also the locker rooms smells horrific.

Positive experience: The gym itself is nice, they had all the equipment I like in a gym and plenty of turf which I like b/c I do a lot of PT but the atmosphere of the place kinda killed it for me, felt like I was in highschool again rather than in an actual gym. People stare at you weird if you are working out hard. Felt like I was the only one actually working out, just not my kind of crowd. Kind of a yuppy gym/hang out spot and overcrowded, not really for the serious minded who just wanna work out, and that's ok if that's what your into, it's just not for me. Also $40 bucks a month and you can't bring a guest when every other gym is charging the same or less and you can bring guest, and the sanitary wipes were almost always empty. Also plates and kettle bells where always all over the place, I can understand if people don't put stuff back but I would sometimes tidy up the areas b/c employees would rarely do it. If you go here I recommend going early in the morning rather than later or just go to PowerHouse gym which is more for the serious minded.

Positive experience: My wife basically coerced me into joining. I'm not a Gym guy. After life had it's way with me, I signed on with Carlos, a Personal Trainer. I started by saying I wanted to change my physique. He started with what I wanted, but identified my core issues. Pain in my shoulder, knees and lower back. He changed the regiment to focus on my problem areas. The second month has me feeling so much better. Not perfect, but I am not longer having issues with walking down the stairs or pouring a cup of coffee. I am hopeful that my third month will get us back on track. EDIT, I haven't seen this guy since: My wife used to go here. The tour guide was shocked we said no and left. He wanted a full month of payment for half month left. No discount. He pushed for extra $45 sign up fee as well, when it wasn't required (huge sign out front says no sign-up fee). My wife used to pay $20, now it's it's $40. No discount for returning member either?

Negative experience: Such potential! Use the yearly maintenance fees to update strength training equipment. The bench’s are not sturdy and ripped. Add more racks and more barbell options, more plates and scrap machines that are collecting dust. Streamline! Roof the outdoor turf so it’s accessible despite the weather. Also hold the members accountable to put equipment back where it belongs, place is disorganized! Thanks

Fantastic experience: They just got brand new Hoist weight machines 10/10/2015 for each major muscle group. And rearranged gym so there is way more space to exercise! Love it! No bumping into people and plenty of machines for a variety of exercises.

Fantastic experience: I've belong to powerhouse, golds, planet (the joke) fitness, the edge and this place seems to be best for me. A wide variety of equipment whether your into your health or really want to stack on muscle. Place is always clean, people our friendly or just don't bother you. I totally recommend.

Fantastic experience: Wonderful community!

Positive experience: They need to update their equipment for the general public. They haven't gotten any new machines to use for the main floor in years.

Negative experience: The person I met in the office was very rude! Didn’t even offer to give a tour! I have joined other gyms in different stated and never experienced such unfriendly and unwelcome first impression!

Negative experience: This place is like a high school most people are just there to socialize. After belonging to this gym for several years a manger canceled my membership on the spot (they act like they can’t do that) now they are calling me leaving voicemails looking to get my business back, no thanks. PowerHouse is the place to be!

Negative experience: It always smells like musty locker room here. I’ve been a member since 2019 and it’s gone way down hill since. I second the other review that it’s essentially a high-school. Maybe that’s why it smells so bad. Switching to mActivity in new haven. At least it doesn’t smell like dirty socks there.

Positive experience: Best gym on the Shoreline, some of the weights are showing some age as of late. Needs a little updating, but all in all is really nice. Staff is friendly and gym goers are cool.

Positive experience: Always able to get in a good work out at this gym. The variety of smoothies for pre and post workout are a huge plus. I wish there was a steam room.

Fantastic experience: All the necessary things to work out. This is a weight lifters paradise. Showers too. So we went here before our red eye flight to maximize our day at the beach and then shower before the 10pm flight.

Fantastic experience: I want to personally thank AL at InShape for handling my issue with at most respect and graciousness. He resolved the issue in a timely manner and followed up to verify it was handled. Superb customer service.

Fantastic experience: Fantastic gym I'm going to be looking to possible join

Fantastic experience: Great place. Space, equipment and staff are top notch. I have been a member for about 20 years and recommend the gym to many. I hear the same feed back from all, "the weekend hours are to short". When I joined they had limited weekend hours only in the summer, maybe extend hous Sat and Sun again.

Fantastic experience: Estoy muy satisfecho con la aplicación de Google vienvenidos

Positive experience: Cool places but it can get to crowded sometimes

Fantastic experience: Great staff- great customer service, Great facility

Negative experience: One of the worst gyms I’ve been too. Customer service is not good. They didn’t mention me that it was a year contract, they don’t mention you need to give a 30 day notice before cancelling, so now I’m paying another month for nothing. The locker room smells like mold, I literally want to take another shower after showering there!! DO NOT GET THE MEMBERSHIP HERE. You’ll regret it.

Negative experience: DO NOT GET MEMBERSHIP HERE! Last November my boyfriend and I went in to tryout the two week free trial. They talked us into signing up and paying a signup fee and first month membership fee. Within the two week trial they released a promo waiving the signup fee and first month membership cost. It was dishonest not to disclose that the promo was starting within our trial period. We complained to the employee who signed us up and they wouldn't honor the promo because we had signed the contract. They also aren't offering a contact-less way to cancel your membership during COVID. You either have to go into the gym to cancel or stand in line at the post office to send a certified letter. Very dishonest business practices.

Fantastic experience: Love this gym. Six years now, great group fitness classes and friendly staff!

Fantastic experience: Great gymnasium w/ an extensive supply of exercise equipment, workout classes & helpful staff

Fantastic experience: Excellent Community, Kim (Manager) helped me with an issue I had (ASAP) Highly recommend this little Gem of a gym for anyone's fitness level. Everything you need is there and I think InShape is remodeling or adding addition also

Fantastic experience: Very clean the cardio machines are set up for safe distancing everyone is wearing a mask

Fantastic experience: Fantastic gym, friendly staff, clean and updated equipment... even the locker room is cleaner than most!

Fantastic experience: Masks are required inside (obviously), but the staff and members keep the facilities very clean and neat. Wide selection of classes available from beginners to advanced. Great free weight area where the members actually clean up after themselves! Such a nice change of pace from some of the lazy slobs at some other gyms. Very welcoming. Always able to get assistance if needed. Highly recommend this gym.

Negative experience: Terrible experience when leaving, so much fees to pay!

Fantastic experience: Great gym, friendly members and great staff.

Negative experience: Inshape in Branford is so inconsiderate an rude. My mother was charged for 2 months during pandemic; reason - we didn't cancelled membership in person. We emailed them and even called; no one responded when they open.

Negative experience: The most uncomfortable experience I’ve ever had at a gym. I have NEVER written a yelp review, but truly felt it was necessary as I do not want this to happen with anyone else. For starters, I am a competitive body-builder. I got my Personal Training Certification to help build my knowledge of body mechanics. I have never charged or have trained clients in person. My business focus is on mental strength and work with women on mentality techniques and healthier living. I belong to 6 gyms and have many friends whom I work out with. Workouts are more fun with friends! I joined In Shape a short month ago. Within the first week, the manager, Brain Woodford stopped me to say hi and tell me that he has followed me on Facebook for a while now and asked if I was interested in training as he saw I had my training certification. My response was that I kinda do my own thing and I’d get back to him. I never touched base with him after that as gym training isn’t my focus or interest. Today, I was working out with a friend who’s back in town. She had worked out at In Shape for years prior to now and was considering renewing her membership post COVID (was hesitant to get back into the gym due to the pandemic). We were simply super setting exercises and talking about all the things anyone who’s heavy into working out talks about- supplements, food, dietary stuff etc. The manager, Brian Woodford, was near us training another client and obviously overheard us. I wasn’t worried about him hearing because I simply have freedom of speech and was simply working out with a friend/ wasn’t doing anything wrong. He stormed off, and went to grab a supervisor ( I don’t have his name possibly the owner or president of In Shape) and before you know it I was being taken away from my exercise by the supervisor stating “I need to talk to you.” He lead me to an office where another man, Al Sapiente was sitting. I started to feel uncomfortable and asked what this was about before stepping into the office. He again said we just want to have a chat with you. I walked into the office, and he closed the door. I outloud said what is this about. The supervisor stood looking down at me and started to accuse me of training clients and taking business away from them. I repeatedly stated that I was working out with a friend. He then made the statement that I’m a trainer. I said yes, I have a training cert but do not train people, I’m a life coach but that is not a client. I then stated I felt uncomfortable. He then asked me again if I was training people. I said no. I then stated again that I felt uncomfortable and that the conversation was entirely inappropriate. I also asked how he even knew I was a trainer. When he couldn’t answer I responded by saying that his manager, Brian Woodford, has followed me on facebook for a while now, asked me to train clients there and I declined. Further that this accusation was a personal attack because of the knowledge of my certification. He then questioned me further. The conversation lasted far too long. I repeatedly stated I felt uncomfortable and that I wasn’t training a client but simply working out with a friend. I felt intimated and like I could not leave the office. He must have finally realized what was happening was harassment when I stated “I am no longer going to defend myself, I feel uncomfortable, this is a personal attack and I want to cancel my membership at no fee.” He then opened the door and left to talk with Brian Woodford. Conveniently, manager Brian Woodford ‘unfriended me’ on Facebook as soon as I left the facility. In Shape displayed harassment, discrimination, and intimidation in communications with me and I do NOT recommend joining this gym.

Negative experience: Rates go up without any notification. They lied about sending mailings and emails. Out of equipment wipes all the time and the place smells terrible. They need to use the fee increase to clean and maintain a healthier workout environment.

Negative experience: I’m not a fan of the employees/staff. All the instructors are great, but the people that handle memberships are extremely rude and pushy. I felt like I was a bothersome to them when inquiring about a gym membership. The facility was also not in the greatest shape. It felt dirty and the bathrooms needed some major attention. Please do not come to this gym. Save your money and head somewhere else.

Positive experience: It's easily the best gym in the area, but gets too busy during peak hours and weekends, and the arrange some equipment in silly ways. (I.e. a squat rack that faces directly towards treadmills on the first floor, when it should be around the corner at the end of their turf area./closing daycare in exchange for a private training area that I hardly ever see being used.)

Fantastic experience: Lots of machines that target every muscle group and space to do free weight! Love the massage chairs and tanning beds! Super clean! Nice staff! Awesome smoothies!

Fantastic experience: This place is amazing, best gym in the shoreline area tried them all. Employees are great too

Fantastic experience: Awesome environment to work out at. Way better than planet fitness. Very spacious and highly motivating. Highly recommend !!!! :)

Fantastic experience: I wasn’t having the best day today. I forced myself to the gym to try and clear my head. After my workout, I sat at the front counter to sulk in my sorrow. It was then that I was approached by the front desk girls, Elizabeth and Nicole. These two vibrant, caring, beautiful young ladies offered to make me a protein shake. They suggested it may make my day a tad bit brighter. Elizabeth concocted the beverage while Nicole kept me company during the process. Elizabeth handed me the shake, and looked on with anticipation as I took my first sip. I’ll tell ya, it was the best dang shake I ever done had. We shared many laughs, and when it came time to pay they insisted the shake was on the house- my God, the generosity is immeasurable. Thank you InShape for employing such hard working, caring, selfless, and compassionate people. I urge everyone to join this fine establishment. I love you.

Fantastic experience: Great equipment! The front desk girls are always very nice whenever i go in. Wouldn't go to any other gym

Fantastic experience: Awesome gym! Lots of great machine and shakes are the bomb

Fantastic experience: Awesome place to workout, super nice people and staff excellent variety of weights and cardio choices. Recommended to anyone determined to make a change in their lifestyles.

Fantastic experience: Best gym in the area! The staff is so friendly and welcoming. The gym is very clean as well.

Fantastic experience: Staff is friendly and all the equipment you need to get your pump on. They also have amazing shakes for after.

Fantastic experience: Has what you need + nice staff! Has five racks and three platforms. Friendly staff and even though I visit months apart I see the same people every time.

Fantastic experience: U WILL NEVER FIND A BETTER GYM AROUND☺THIS GYM HAD GREAT NEW EQUIPMENT, GREAT STAFF, TANNING STAND UPS , ZUMBA, YOGA , FIGHT , A WONDERFUL JUICE BAR ETC... KIM IS THE LADY U SHOULD ASK 4

Fantastic experience: amazing facility and so many awesome amenities. also the staff is so friendly and you feel like family

Fantastic experience: Great staff...clean facilities...excellent trainers...variety of equipment...great classes .Spinning..Zumba.clean juice bar...over ALL I LOVE in shape...membership 1996...ONLY improvement over THE years...also baby sitting available... Deb

Fantastic experience: THIS GYM IS THE BEST! Equipment is all up to date! They use air compression technology for personal training. The same equipment used for the new york yankees!

Fantastic experience: Came as a guest and was really impressed! Tons of equipment that I've never even seen before, definitely want to come back again.

Fantastic experience: Great staff. Great equipment. Great price. Can’t beat it. I would recommend joining over any other gym.

Fantastic experience: As a new member and over 50 ,I was unsure about joining a gym but needed to badly. My children are members and I decided to go check it out. I was pleasantly surprised to see all body types and ages working out there. Plenty of machines and the smoothie bar has me doing a little extra time on the treadmill. The staff has been great. They are always there to greet you with a smile and make sure all your needs are being met. As a part of your membership you get a free consultation with one of the personal trainers which I am looking forward to. Don't put it off any longer, or you'll be regretting that you did. I know I am.

Fantastic experience: Briana, Brianna & of course the love of my life... NICOLE are the reason I come to In Shape. The best shakes, the best personalities, the sunshine of In Shape!!!!!

Fantastic experience: Five stars!! Nicole and Libby are so nice at the front desk I immediately felt welcomed when I walked through the front doors, very clean facility! This is the cleanest gym on the shoreline by far! They have all the free weights and machines I need and also have a huge facility for classes and group training! Love this gym

Fantastic experience: Amazing atmosphere with the best equipment and amenities in town. Safe feel and very clean locker rooms.

Fantastic experience: The staff is very nice and helpful and there is enough machines and weights to access even at the most crowded times of the day!

Fantastic experience: I've been a member for a little over a year now and I love it! Everyone is so friendly and people are always willing to help you in whatever way that they can! The gym is always clean and it has such a positive and supportive atmosphere. The front desk girls are always smiling and welcoming! Their shakes are tasty and refreshing after a workout. I love the new tanning beds and machines.

Fantastic experience: I love that inshape has everything from great machines, classes, spin and tanning all included in your membership!!

Fantastic experience: Newly updated with the best equipment. The chicks behind the desk are so kind and helpful! Rob the owner is the best, always coming out making clients feel welcome!

Fantastic experience: Top notch staff with reliable, consistent customer experience. Clean, tidy and organized sections for different types of workouts. Management is always open to feedback on making improvements and the recent upgrades are great!

Fantastic experience: Staff is friendly yktv

Fantastic experience: Great place to work out..

Fantastic experience: Awesome monkey bars

Fantastic experience: 10/10 gas pack

Negative experience: Awful customer service. Not a friendly place to go.

Fantastic experience: Excellent staff great music and vibe

Fantastic experience: Great gym and great staff

Fantastic experience: Love this place great environment great people

Fantastic experience: Amazing facility and the best staff

Fantastic experience: Great staff and group classes!

Fantastic experience: Nice gym

Fantastic experience: Great gym with everything you need to stay in shape.

Fantastic experience: I Love this place. Great staff, great equipment, great shakes!!

Positive experience: Great place to work out, but a little too small

Fantastic experience: In shapes awesome Libby makes the best shakes

Fantastic experience: they have really good shakes

Positive experience: They took away the pay for 12 months get 15 months AND they raised the yearly dues and eliminated the baby sitting. Time to find another gym. Too bad.

Fantastic experience: Thumbs up for New fitness improvements and remodeling , always clean , always a comfortable temperature

Fantastic experience: Great gym with a great staff. Highly recommend!

Fantastic experience: Equipment is great, staff is awesome. Would recommend it to anyone.

Fantastic experience: Nicole makes great shakes and has always been helpful.