La Fitness Signature Ann Arbor

Positive experience: I love this club! It is big, airy, stocked with great equipment and clean. People at the front desk are friendly. There are numerous classes to take if you chose. LA Fitness is a vast improvement over the old Bali club.

Fantastic experience: Nice facility, I feel the good vibe with the new management! Trainers are all awesome! Best Zumba class in the county! And the cycle classes are great!

Positive experience: Maintenance could be better!

Negative experience: I had a 7 day pass and only went 1 day, staff is arrogant/ huge ego's , equipment is ripped and attachments to equipment are falling apart torn grips , sauna and hot-tub out of order for over 6 months (is what a guest told me) the drinking water is A2 tap water, at $40 a month at least have your amenities working, and pay for a clean drinking water service, these people are being cheap, and want a country club vibe. I will not recommend to anyone

Fantastic experience: Clean, well-maintained, excellent range of equipment and weights. Shyann is a terrific personal trainer, focused on functional training - highly recommend.

Fantastic experience: The facility is great and the staff are world class! Shyanne and Joe are my favorites

Fantastic experience: I started personal training with Shyann recently. She's a good combination of calm, encouraging with a great personality and a big well of knowledge.

Fantastic experience: Great training and facilities. Clean and professional settings. Enjoy working with trainer, confident in achieving goals set.

Fantastic experience: Beautiful facility, very clean and modern. Shyann comes has great credentials and is super qualified.

Positive experience: Beware of upselling personal training, and unintelligible contracts. We had a personal training contract, but our trainer cancelled on us several times, so we were unable to complete our allotted sessions within the contract period. We were then required to pay for an extra month in order to use those sessions. Eventually we were transferred to Shyann. She listened attentively to our goals, and designed a program to help us meet them. Kudos to Shyann; she is excellent!

Positive experience: I've been taking a weekly personal training class with Shyann (an athlete, herself) for some time now and enjoy her enthusiastic guidance in challenging me with new approaches - I don't want to give away her techniques but she has me doing things I've never done, seen, or heard of before! I'm better for it too!

Fantastic experience: I just joined LA Fitness and I love it. Especially my personal trainer, Shyann. She is challenging, creative and knowledgeable. I look forward to our sessions. Thanks Shyann!

Fantastic experience: The Ann Arbor Gym location has many amenities, classes and personal training. I would personally recommend Shelby and Shayann for training. I have learned alot, have a firm foundation to continue my journey.

Fantastic experience: Shyann is a great personal trainer - she really thinks of ways to work on my many weaknesses (including core strength). Enjoy my sessions with her and at the gym

Fantastic experience: Hello guys! I took a trip to Los Angeles and tried out the LA Fitness there. My experience there compared to the Ann Arbor location was quite different. The Ann Arbor location is exponentially better for several reasons. Our equipment is much better, classes are better, bigger and cleaner space. And the Ann Arbor locations staff is fantastic. Joe Dorr the personal training director got me started with my Silver Sneakers membership and did a short and informative consultation as well as tour. I highly recommend LA Fitness Ann Arbor!

Fantastic experience: My wife and I are over 75 years old. We are training with Shelby three times a week. We are very happy with her and feel more fit every week. The facility has enough equipment that we don't have to sit around waiting for an apparatus to become available. The people who operate the facility are pleasant and helpful. All in all, 10 out of 10.

Positive experience: My experience at LA fitness in Ann Arbor has been a very good one. I'm a shorttimer so I haven't made use of the entire facility ...but I was smart enough to get the best trainer, Shyann. Her doggedness and humor, both, are helpful to someone who has taken an enormous amount of time away from fitness. It's been a great experience.

Negative experience: Staff is friendly and helpful, but showers are fairly unclean and have black mold.

Positive experience: Very friendly snd welcoming environment! Max in sales and Jason at the front desk are awesome! Professional and friendly!

Negative experience: Has gone terribly downhill. Sauna has been closed for about a year. They have reserved swim lanes for some swimming school and they train toddlers there. wonder how clean it is. Without pool and sauna, it is no diferent than planet fitness at 4 times the price. not sure why they are "signature" .

Negative experience: Belle at the reception was extremely rude. I was charged an extra month (1 month as per policy + an additional month since I was 20 mins late to reach LA fitness on my last billing date). Their cancellation policy requires you to cancel between 9am -5pm ( when most people have to go in to the office ). I went into LA on Friday at 5:20pm just before my next billing date and they said that their manager wasn’t available and so they couldn’t cancel my membership. I went in again on Monday and I was charged for an entire additional month since the current billing cycle started over the weekend. When I requested for consideration as it was a matter of 20 mins I was spoken to very disrespectfully. I personally think that gym is really bad in terms of service and support. Their sauna has been out of operation for almost a year and there was no drop in membership prices. They seem to be more focused on getting memberships and charging fees than on improving quality of service.

Negative experience: Attached are pictures of the lack of cleanliness in the women’s locker room showers. As you can see, there is mold, mildew, soap scum and bacteria growing all throughout these shower stalls and glass doors. To be frank, I feel more unclean after taking a shower in these shower stalls. I don’t believe it is healthy and in best interests of the other members who pay a premium fee to use these facilities, also given the sauna has been broke down for over a year with no signs of reopening, but that is a major separate issue.

Negative experience: Bring in a steam sauna ! The electric drying room was silly when it was New

Negative experience: Lockers rooms constantly out of soap, paper towel, toilet paper. The sauna has been broken for 9 months with no plan to repair it. Seems to be due to a lawsuit between the sauna company and LA fitness.. very unfortunate that they offer no means of remediation for this inconvenience to customers although I have asked SEVERAL times.

Fantastic experience: Nice facilty and friendly staff

Positive experience: Can get crowded depending on the time and day

Fantastic experience: It has many options. It is clean. People who work there are cordial. They have a pool.

Positive experience: Not bad for an LA Fitness. Not sure what makes this club “signature” but it’s pretty dead outside rush hour and has all the equipment one would need

Fantastic experience: They have a good assortment of weights. Staff is friendly and helpful. They clean a lot.

Fantastic experience: Great fitness environment, clean & great welcoming staff! Love ❤️ working out here positive input!

Positive experience: UPDATED REVIEW (4/1/2024): Used to really like this gym but it feels like it's going downhill. It's becoming increasingly dirty (dust everywhere and trash left on machines and in locker room for days). Also, the sauna has been closed for months due to a "lawsuit" and they don't seem to have any plans to replace it. Big bummer throughout the winter. The hot tub is also routinely broken or not hot. Wish they would just charge a little more and make improvements.

Positive experience: UPDATE - as of today they have reserved the pool on Monday Wednesday Friday from 9-10 am for Aqua Fit water aerobics with Lily!No lap swim during that time! Hooray and thank you! We love their water aerobics every Monday Wednesday Friday with Lily - she’s an excellent instructor and there is a good group of people there for every class. Only improvement would be if they would reserve that hour for the class so we don’t have to argue with the occasional person who wants to lap swim at the same time. The front desk manager always favors the one occasional lap swimmer over the 15-20 dedicated class participants. As a personal trainer, Suzie is excellent. We have made great improvements in strength and balance while working with her.

Negative experience: ***UPDATE 3/12/24**** To much of my suprise, several items have finally been resolved. However, I believe that is in response to a rather strong worded email to corporate. all items have been corrected aside from the sauna. Yet, no response was even acknowledged. Communication is next to none with these guys. the structure of corporate/ facility ownership is unclear. When mentioned frustrations to one employee, They even stated its mostly and endless chase trying to get anything higher ups. They must be hurting, as they continuously plaster sign up "Deals". What about focusing on customer retention?! A step in the right direction, but time will tell. ***UDPATE**** 2/9/24- 11 months later. SAUNA has officially been shut down with no intentions to repair it or any notice indicating repairs, etc. This is a complete joke. Also, "SPA" is under maintenance, machines are down, staff have been notified and no repairs. they're just asking for someone to get hurt and a lawsuit to be dealt with. Yet they'll take full price for a "signature" club, with half A** service. IT'd be a cold day in HE.L.L before I'd say this...but just choose the purple gym. LA fitness is certainly not what it used to be. Upkeep has been terrible. Turn over is high. They clearly don't pay their employees enough, but have no problem charging premium prices for sub par services. Update: 3/28/23- Still no direct update from staff on status. Went to gym today and all 5 main soap dispensers were completely empty. when notifying front desk staff, they just shrugged it off. Turn over rate on cleaning staff has seeemed to be very high. sad they ask for high fees but pay their staff poorly. Update: 3/21/23- Made several points of contact about this to front desk, “messages” through the app and even one to corporate. Not one response. Will update once corrected! 3/7/2023- MENS SAUNA IS BROKEN, CANT SEEM TO REPAIR! I have been a member since opening day. At the time it was a wonderful place. However, post covid, it has seem to really gone down hill. from general cleanliness, machine maintenance upkeep to broken amenities. The Sauna has been limping along for well over a year. approximately half of the heating elements are out. (cool to the touch) Infrared sauna is stated to be around 145 degrees, despite warning sign saying 185. Thermometer barely breaks 110 & is below 100 when people are in and out. Only the upper seating elements work. and only one unit is above 500degrees. There have been several "work orders" completed on it to which they say resolved, but this clearly is not accurate. I cannot get a clear answer as to any new work orders or willingness to repair it other than "it is very expensive." I suppose the rates are too cheap to justify repairs.

Fantastic experience: This LA Fitness has been long overdue. Very nice facility and well maintained. I've noticed others complaining about this gym not being clean, that's incorrect. I'm here often and everytime I walk in they're cleaning, and mopping. Yes it is a signature club which means it will be little more expensive but go to any gym in the area except for Planet Fitness and you'll be paying almost double. They have a wide selection of machines from cardio equipment to weights. With all that being said I would highly suggest anyone to check out this gym and get a day pass.

Negative experience: Ehhh, I don’t recommend this gym due to these issues: — this place is a madhouse between the hours of 4-7, like it’s so busy that you have to stand around waiting for a machine, then to make it worse, the people using the machines are just staring at their phones. — so much wasted space in here that could be utilized. Like reduce the cycling and HIIT room. Nobody uses it and the lights are never even on for anyone to use it. And the space in the back behind the row machines is all just wasted space. — a lot of the machines have tears in the cushions and/or other defects. — the men’s bathroom is disgusting. I have to hold my breath every time I use the urinal, and the garbage can is always overfilling. — the spa has been closed for months. — I will say though that the staff are all friendly. In other words, utilize all the dead space, keep it clean, and understand that this gym is not worth $40 a month.

Fantastic experience: Ryan young the General manager he works very hard, and I love the customer service gives to every person he speaks with! Come see him for a membership

Negative experience: This place has been going downhill. More than 4 months without sauna, there are sediments aka dead skin in the jacuzzi, and now they want to charge for the towels. The towels were collected from a Goodwill, they have holes are dirty. Cancelled my membership and labeled the charges as fraudulent since they are I'm breach of contract. I hope others do the same, this chain of clubs is just a scam.

Negative experience: A decent facility but if you’re looking for a sauna don’t go here. The sauna has been closed for months, they tried to open it for one day a week. Which was as dumb as it sounds. You would think the price would go down because you’re paying for everything including the sauna. To say the least I’m cancelling my membership here.

Negative experience: WARNING, WARNING, WARNING! DO NOT TRUST JOE DORR, THE FITNESS DIRECTOR. He is worse than a bad used car salesman. He will sell you a personal training package you don't need and keep lying so he can keep charging you a monthly fee of $480. I requested only one month because he was badgering me to sign up. He signed me up for an ENTIRE year. I told him to cancel it before my first month was up. He agreed but keeps charging me $480/mo. I will be quiting LA Fitness because of Joe Dorr. Also, They charge me $45/mo. I just found out Crunch Fitness only charges $29.99/mo. for similar & $9.95/mo. for the cheapest.

Positive experience: Like any other genetic LA Fitness. The sauna, one of - if not the - main reason I for choosing this location to visit, was out order... not to mention, the shampoo/conditioner/body wash trio of toiletries were all low and in dire need of refills.

Fantastic experience: I love working out at the LA Fitness Ann Arbor Gym. I really like the facility that has a great selection of exercise machines. The gym has a 3 lane 25 yard pool as well, which is great! Every visit is welcomed by a very friendly receptionist at the front. All staff at the LAF A2 are very friendly and supportive. Without an initial free consultation with the training program manager Joe D., I would never have made the best decision to date. (Thank you, Joe!) I started a personal training program in April of 2023 initially as a way of recovering from arm injury during cross-country skiing and needed to build more upper body strength. I selected Ome as my trainer and since then my strength has improved greatly and my arm injury has healed. I then geared my training activities more toward a swim race that I completed (quite successfully) last month. In both instances Ome tailored my training needs to my goals and it really produced results in terms of overall muscular and joint strength. Throughout this past eight months or so I have found him to be very encouraging and positive - encouraging, but not pushing and always asks about any problems from other training (golf/swimming). He really listens to and cares about his clients and is very creative in applying diverse training methods suited to a client's needs. I've really enjoyed and benefited from working out with Ome and keeping up the good exercise at the LAF A2 gym in general.

Fantastic experience: Just a perfect gym. All sorts of equipment, 23-meter pool, clean lockers, showers, full bottles of soap and shampoo, friendly staff. Love it. Always feels so good after leaving it.

Positive experience: ***UPDATE** I give LORI the 5 stars*********** she is the only one that acknowledges customers walking in and out. The cleanliness of the gym could be a lot better. None of the machines are every wiped down. The same sweat from the day before remains on all the cardio machines. Dust an inch thick. Women lockers are never cleaned. Dust, dirt and hair lay in them. It's the small details that actually are huge. Management needs to be more involved. This review is based on first impressions walking into the gym. (also a personal trainer) I was already a little hesitant and a little anxious as some people usually have walking into a new gym. Lori greeted me and was very helpful and welcoming, willing to answer any questions. She was extremely friendly and down to Earth. It was very comforting. She set me up for 3 days to visit and work out to see if I like it. Coming from a gym that isn't so nice of course I was much happier walking into LA Fitness. Needless to say, I will be signing up for a membership!

Positive experience: Mehhh

Fantastic experience: One of the cleanest LA’s I’ve been to! and I drive a truck all over the country so I’ve been to quite a few of them so this says a lot!

Fantastic experience: La fitness Ann Arbor is a spectacular gym! Very clean and friendly! Ask for Ryan, he’s the man with the plan

Negative experience: They charged a freeze account. They are in for the money and don't even keep their word. Needed to freeze while moving out of state. Decided to still charge the account. Sign up with a local gym instead.

Fantastic experience: Terrific doing training sessions with Faith - she’s conscientious, listens & designed a good workout for all round fitness. She also explains, answers questions and is very personable.

Fantastic experience: Clean with polite workers, let me try it. I was thinking about adding (Signature). But to be honest they cost more and always have less amenities. This place was nice, and pretty quiet during the day.

Positive experience: No basketball courts like typical La fitness’s have. Broken sauna for about 3 months. Doesn’t really have anything that crunch doesn’t have unless you like specific classes. Overpriced

Fantastic experience: It’s definitely 5 stars management & atmosphere really clean , but they need more squat racks and mirrors .. I hate when I have to wait an hour for a squat rack they should definitely put a sign with a time limit. I never get to finish my workout.

Fantastic experience: I’ve been a member here for about a year and a half. The staff is usually very friendly and courteous. Belle in particular is super friendly and always greets me with a smile and friendly “Hello”. The facilities are outstanding with all the amenities that I like and use regularly.

Fantastic experience: Ireen has been a phenomenal guide through my process for regaining range of motion, strength, and flexibility over the past year. My hands used to reach my shoulders and now go full extension above my head; my legs can maneuver machines that I could not get on; I can balance for almost a minute when it used to be 3 seconds; and I walk a mile when I used to stop at less than a block. My knees don't hurt. My shoulder doesn't hurt. Ireen kept exercises light enough for me to do, then increased them incrementally so I could keep improving. I have a better life and great hope due to Ireen and LA Fitness!!

Fantastic experience: Shelby is an amazing trainer. She knows her stuff and explains it well. She motivates and adapts. She’s patient. She’s personable. And she will help you improve, no question. Very highly recommended.

Negative experience: I’m a student at the UM ,I came 2 years ago and joined to LA fitness . People coming here with jeans , dirty boots , cargo pants bla bla , I tried to talk couple times with manager and they said we can’t do anything and we don’t have any rule , so my point is this is sport active place and I never ever seen people coming with Jean or dirty in sportive clothes . I came from another country I been maybe more than 50 gym center and never ever seen like that. So you guys saying we’re selfish and we don’t care others , Thanks

Negative experience: Worst possible experience I have ever dealt with. Cancelled my membership in August yet they kept charging me. I called today to cancel and they were willing to but when I asked to be refunded for the last month they accused me of lying. I told them I don’t appreciate the accusation please just cancel. They then said no I needed to call corporate. I asked why she (Bell) wouldn’t do it and she said because I’m rude. I then called corporate and they proceeded to also call me a liar even though I wasn’t asking for a refund. They of course told me all the hoops I needed to jump through to get it done. I informed them of my intention to call the BBB and then she decided to cancel the membership Worst customer service I have ever experienced especially when the facilities and value was a D- at best. Planet Fitness runs circles around this place

Fantastic experience: I’ve been working out here for a little bit over a year and it’s been great, I’ve had Shelby as a personal trainer and she’s been a great help, she is super fun to work with, she has answered every question I’ve had and is just a great trainer overall. Would highly recommend her if your new to the gym

Fantastic experience: LA Fitness is like a second home to me. It is a big part of my life and I am there six days a week. Belle (manager) always makes me feel welcome and goes out of her way to ensure my concerns are heard. She works hard at her job but often seems to get the blunt end of the stick when it comes to issues beyond her control. Staffing in housekeeping appears to be an ongoing problem that plagues this establisment. It is unfair to fault the one in charge when there is no one available to fulfill the duties of cleaning the facillities! As a suggestion, contracting a cleaning crew to do a thorough cleaning and maintain the daily upkeep may be more beneficial and put a smile on everyone's face! Those of us who understand the business appreciate Bells endeavors and share the frustration that she endures by being short staffed!

Fantastic experience: Very nicely organized and equipped. I joined in May 2022. Joe the GM for the gym is very knowledgeable and helpful.Based on my previous history of workouts (=0 ) he helped me design a workout regimen. He assigned Ben G. as my personal trainer for the next 6 months. Ben is a master trainer and suggested a workout regimen, which has helped me lose weight, gain strength and focused on core abdominal exercises. I have read some odd reviews about older people “just hanging around” which is exactly the opposite of what I have observed. Perhaps the Millennials and Gen Z’s should get motivated by the workouts which the Boomers(including myself) do in order to remain active. From the reception all the way to the training staff, I find them professional, caring and friendly. Thanks LA Fitness staff and keep up the good work.

Fantastic experience: I enrolled into this gym since it was near home and had some personal goals to achieve, I ended up going to personal training sessions with Ireen. She is truly awesome. She has very good set of routines and exercises that align with your goals and personal level of fitness. Very professional as well as flexible with your schedules (I work long days and travel a lot) Highly recomendable.

Fantastic experience: I joined LA Fitness after Physical Therapy for my knees from biking. I wanted to continue strengthening my legs so I can continue biking and going on biking vacations for many years. I do not generally like gyms or working out. But this gym is so open and airy that I now like coming here. It isn't claustrophobic and stinky like many gyms. There's always plenty of equipment, machines, lanes in the pool, space in the hot tub, sauna, locker room, etc. I like coming during the day when there are older people working out. It's encouraging to see 80 year olds working out. It makes me want to keep going so I can still be working out when I'm that age. My trainer. Shelby, has a lot to do with my change in attitude. I look forward to my training sessions. She makes the workouts fun. She's very knowledgeable and she adjusts my workout as needed, sometimes in the moment, based on my arthritis. I am so much stronger and more mobile than I was when I started. I can easily climb stairs, squat, bend, get up off the floor, and bike for 40 miles! For the first time in my life, I am more mobile than my husband, who exercises 12 hours per week. And it's all because of the variety of my workouts with Shelby. She makes sure I workout in a balanced way and emphasizes stretching as well as strength. When I started, I told Shelby that my main goal was to lower my A1C. Because of working out with Shelby, I have lost 20 pounds, lowered my A1C, and am no longer pre-diabetic! Thanks Shelby!

Positive experience: Update: Not long after posting this review, there was a maintenance notice on the Sauna. It is noticeably warmer than before, so I cannot complain. I still don’t think it is as hot as advertised, but it’s still an improvement. The only thing I have left to complain about is the $5/per month up-charge to use the towels. Sauna is very disappointing. It must be broken because you will have to stay in there for at least 30 minutes if you are looking to break a sweat. Of course there is no thermometer inside or else people would notice it is clearly not working properly. Mentioned to staff about it being far cooler than advertised, they said they have no intention on repairing it. Definitely not 180 degrees.

Fantastic experience: As someone who despises working out LA Fitness is literally saving my life. My workout journey started once I found out I was pre-diabetic. I signed up with Shelby as my personal trainer. Told her my goal and my fears as a being new to the gym. She has been patient with me and all our workouts have variety keeping me motivated. Shelby explains each exercise in detail and focuses on being safe while exercising. She’s professional and LA Fitness is lucky to have her. To her success…I’ve lost 25lbs and I’m no longer pre-diabetic.

Negative experience: As the owner of a gym, it is important to maintain a high level of professionalism and quality in order to retain customers and build a positive reputation in the fitness industry. However, if the owner is not running a proper gym and lacks the necessary skills and knowledge to do so, it can lead to embarrassment and negative consequences. Here in lies LA FITNESS ANN ARBOR: Some of the ways in which a lack of proper gym management can lead to embarrassment include: Poor equipment maintenance: If gym equipment is not properly maintained, it can become rusty, broken, or dangerous to use. This can lead to injuries and lawsuits, and can also make the gym appear unprofessional and unappealing to potential customers. CASE IN POINT, Many of LA FITNESS machinery is clearly falling apart. Lack of cleanliness: A dirty gym with equipment covered in sweat and grime can be a major turnoff for customers. It can also lead to health and safety issues, and may result in negative reviews and loss of business. CASE IN POINT: LA FITNESS TO THE Forefront! good luck washing your hands with over 8 sinks, yet not soap in the dispensers. And fat chance looking at yourself in the mirror beyond all the dirt speckling. its as if they havent washed them in years. Inadequate staff training: If gym staff are not properly trained in customer service, safety procedures, and equipment usage, it can lead to confusion and frustration among customers. This can result in negative feedback and a loss of business. ONCE AGAIN, LA FITNESS FOR THE WIN! Try telling the staff of an issue. theyll look at your with a dumb look and just smirk it off. Overall, running a proper gym requires attention to detail, a commitment to quality, and a willingness to invest in the necessary resources and training. If an owner is not able to provide these things, it can lead to embarrassment and a damaged reputation in the fitness industry. Talk about embarrassment- The purple gym has a much higher rating, cleaner facility, up to date equipment and a friendly staff. Keep at it LA, you may make a come back.... lol

Fantastic experience: Faith is an awesome Personal trainer! She really pushes us to do our best, she is also great at listening to how much I talk. Even though I complain about the weights she gives me I’m glad I work with her!

Negative experience: I've been a member at LA fitness for 5+ years. I was unaware that they were charging me "LATE FEES" for no reason without telling me! Beth or Bell whatever she calls her self the "operations manager" was extremely rude and condescending to me over the phone. Make sure your LA fitness monthly charges line up with your membership cost every month because she will not give you your money back and they will not tell you about "LATE FEES". In fact she told me that I'm lucky that it's not more. It's nice to see another Ann Arbor business supporting Fee-Flaition What a scam

Fantastic experience: Two and a half months ago I joined LA Fitness and hired Faith as my personal trainer. She is an excellent trainer! She is the best at motivating me regarding healthy eating and regular exercise. She is also mindful of my limitations while helping me maximize my efforts. I highly recommend her!!!

Negative experience: I walked in this morning 10/3/2023 to inquire about a membership. The indolent heavy set woman at the desk could hardly be bothered. She wanted me to fill out a form and then told me to have a seat until someone could address my questions. I asked her how long that would take, and she shrugged her shoulders indicating she did not know. I guess this is just another establishment with a very big sense of entitlement that the customer exists on behalf of their convenience. I handed her back the form, and walked out the door. Apparently these people think they are the only business offering fitness opportunities in Ann Arbor: not!

Negative experience: one major issue with LA Fitness is the poor quality and maintenance of their gym equipment. Many clients that I know have reported encountering broken or worn-out machines and weights, which can be frustrating and even dangerous. This lack of maintenance can result in injuries, especially if gym-goers are not able to properly adjust equipment or use it safely. Furthermore, LA Fitness is slow to respond to equipment repair requests or that the repairs are not completed satisfactorily. This lack of attention to equipment maintenance and repair can create an uncomfortable environment and lead to sub-par workouts. Overall, the poor state of equipment and lack of proper maintenance at LA Fitness may make it a less than ideal choice for individuals looking for a high-quality gym experience. It's unfortunate to realize that LA Fitness seems to be overcharging for their services, providing subpar service, and possibly paying their employees below a fair wage. These factors can contribute to a negative gym experience for customers and a challenging work environment for employees. Overcharging for gym services can be frustrating for any and all customers who expect a certain level of quality and may feel like they are not getting their money's worth. Similarly, if employees are being paid below a fair wage, it can lead to high turnover rates, which can impact the quality of service provided by the gym. Furthermore, if LA Fitness is not investing in its employees or providing adequate training, it can lead to employees who are not properly equipped to handle customer needs or perform their jobs effectively. This can further contribute to a negative gym experience for customers. Overall, these factors can all contribute to a less than ideal gym experience for customers at LA Fitness. It's important that you carefully consider these factors when deciding whether or not to join a gym and to conduct thorough research before making any decisions. While I am the absolute last person to say the purple gym is any good, I’d much rather go there then here.

Fantastic experience: My trainer, Mason, is fantastic! He listens, has a plan, responds to my changing needs and weaknesses. As a senior citizen, who never went to a gym before, I have been encouraged, recognized and have progressed. Everything is positive from cleanliness to courtesy. Joe Dorr is great too...he always greets me with a smile.

Fantastic experience: I have had Shelby and Ben as personal trainers at the Ann Arbor LA Fitness and would recommend them for their knowledge and passion to fitness. Ben helped me add very useful accessory work into my routine, and Shelby taught me so many great warm-up/mobility movements to do before lifting. They each helped with my confidence in form and pushed me to get more out of my workouts than I would normally get on my own. Thank you Shelby and Ben!

Fantastic experience: Gym and locker rooms are clean and the staff is friendly. Being in a high-risk category, I only recently returned to the gym after COVID, and I really appreciated all the things the staff did to make me comfortable about returning to workout. My trainer Faith is excellent--she really listens and adapts to my needs and encourages me to go a little farther than I think I can!

Fantastic experience: Have been attending LA Fitness for a year now and have really enjoyed my experience so far. Nice locker rooms with sauna and a variety of equipment but the star of the show is my time with Shelby in personal training along with her coaching the HIIT classes. It’s become a fun place to connect with friends and get an excellent, fine-tuned to me, workout.

Fantastic experience: I have been going to the Ann Arbor L A Fitness since March, as a member via the Medicare Plus Blue Silver Sneakers program. I signed up for a personal trainer as an extra (optional, paid) service. My personal trainer, Faith, has been outstanding, working closely with me to design a plan to meet my goals, while taking into account the various physical issues/limitations that I need to work with. She pushes me with each visit in a way that is gentle but demanding, and I can feel and measure the progress I've made in my first three months with Faith. In fact, at my recommendation, my wife has recently begun training with Faith; I'm sure she will have the same experience that I have had so far.

Fantastic experience: I joined LA Fitness this past March via my Silver Sneakers membership. I’ll be 70 next year and I’m on a mission to stay healthy, build muscle, strengthen my bones, and improve my stamina and fitness. I also signed a year’s contract to work with a trainer, Faith. I just can’t say enough good things about her! Faith has built a fitness routine that addresses my specific needs and goals. She varies my workout, sets specific days for upper body, lower body, and overall core strengthening. She pushes me and I love that! I always look forward to my weight training workouts with Faith and I’m really disappointed if I have to miss one. She’s the best! I’m so glad I was matched with her.

Fantastic experience: LA fitness is a very nice facility! Clean and bright not to mention the awesome pool and spa. My trainer Faith is excellent too, she listens to you and can adapt her plans so you maximize your gains. Totally recommend her and this gym!!

Fantastic experience: I’ve been apprehensive about going to a gym due to the stigma that is attached to it, and not wanting to experience the “judgement” from seasoned gym members. My experience at LA Fitness has been polar opposite. Faith has been amazing from explaining the importance of eating clean and healthy and showing me how to properly lifts weights. Since I’ve been training with her, my physical health has improved substantially. She definitely knows that she’s doing and ensures that I’m always comfortable when working out with her.

Positive experience: I really like this facility. It's close to home, they have everything I need in terms of equipment and classes. My Silver Sneakers insurance is accepted and covers my membership, allowing me to afford the personal training services offered. I have worked with Shelby who is an excellent trainer -- VERY knowledgeable and highly motivated. Shelby can instantly adapt your planned workout based on the day's particulars. Shelby is always flexible with scheduling and very responsive to changes. Shelby is always watching my technique to keep me safe while working out, and converses neither too much nor too little! I highly recommend LA Fitness.

Fantastic experience: I joined early in 2022 and began personal training with Shelby. She was instrumental in making me very comfortable at the gym, with the equipment and understanding the best ways to meet my goals. She is very knowledgeable, always kind and encouraging. I’m grateful to have found her at LA Fitness. In addition, I find the facility to offer everything I need to meet my exercise needs at an excellent price (Silver Sneakers).

Fantastic experience: When I retired, I purchased 12 half hour monthly personal trainer sessions at LA Fitness with Shelby for one year. She is kind, gentle and firm. Just what I requested. I asked Shelby to help me USE my membership I have been paying since the 1990s and used less than minimally. She has me working on machines, in the PT area, weights, in the aerobic room and the pool. Shelby is knowledgeable about the body and has helped me see and experience the possibilities/merits of a strong, focused and consistent workout. As an active senior I joined Silver Sneakers and enjoy the classes with Lily. Her mantra is ‘leave no muscle behind’! She too is excellent in the group sessions both in the pool and in her aerobic class. I have invested in myself with a personal trainer; by attending free classes; and the bottom line is, I am worth it and feel the merits of taking care of myself everyday! I am a work in progress and will not give up on my personal goals as I move into this next phase of healthy, active living.

Fantastic experience: Been seeing Shelby for over a year at this point and I've loved the improvements I've seen in my general wellness, as well as my strength and stamina! This location is well maintained and the staff are helpful and kind.

Fantastic experience: As a long time member, I have been delighted with our new LA Fitness facility in Ann Arbor. The pool is my best place and it is excellent. The weights and machines are clean and well maintained. Matt G. is doing a fine job keeping this place running very well.

Negative experience: I would 100% recommend staying away from this gym. I really believe the reviews for this gym are fake. 1- they charged me for personal fitness sessions that I did not take even though Joe Durr or Dorr told me that if I cancelled sessions I won’t be charged. 2- I was then charged a monthly fee even though I cancelled BEFORE they charged me. (Mind you I paid first and last months membership fees.) BELLE (the gym manager) then told me LA FITNESS didn’t charge me and that I should dispute the charge with them. I recorded our conversation because I knew she was lying. I disputed one $49.99 charge and they fought the dispute even after wrongfully charging me. 3. They would lie and tell you anything you need to hear so that you sign up for overpriced personal fitness classes ($60 for 25 minutes.) 4. Belle is very slow and incompetent and shouldn’t be anyone’s manager. I’m not sure which man she pleased to get that position but she is not the right person for that role.

Fantastic experience: Signing up for personal training at this gym has been one of the best decisions I've made this year! I've been lucky enough to have Faith as my personal trainer who helped ease me into a workout routine when I was new, and has since continued to change and develop the routine to push me harder to meet my goals. She's always friendly, always helpful, and brings great energy to the gym, and she's taught me to enjoy fitness for the first time in my life. Highly recommend her as a PT and LA Fitness to anyone who wants to make personal health and fitness and priority in their life. This LA Fitness has great equipment and lots of it so I rarely have to wait to use the machines and weights I need to. There's lots of people from different age groups and fitness levels so it's easy to feel right at home. I've never met anyone judgmental or rude and the staff is friendly and helpful. I've not had any issues with cleanliness despite what some of the other reviews have said.

Positive experience: It’s got what you need. Locker rooms aren’t clean—the showers + pool areas particularly so—and when something like the sauna breaks, you’re not sure when it’ll be fixed as a paper sign reading “scheduled for service” is posted on the door for weeks at a time. Overall, it’s fine and the folks are friendly, but it does need some detail work to live up to the standards of other LA Fitness locations I’ve been to.

Fantastic experience: Very clean, and has everything, from sauna to training classes.

Fantastic experience: GM Nate and OM Ian are the best! Very fair and honest about memberships

Negative experience: Just signed up yesterday.. showed up for the very first time this morning. It’s 8:15 and there’s about 50 people waiting to get inside. Gym is still not open. Unreal… Update: 8:30am still no one here.

Fantastic experience: Awesome location, super clean and nice staff. Nathan was great and made me feel at home. Happy to find a gym with a sauna and pool. Keep up the great work!

Fantastic experience: Great staff, great location for families, the kids club makes it possible for parents to exercise and the service is well worth the fees. Full disclosure though, they tried to stop providing childcare and close down the Kids Klub and all us parents had to express our outage at the audacity of their proposed and attempted reneging to corporate, who did not respond well, but in the end did do the right thing and didn't take away the service promised and expected as part of our membership.

Fantastic experience: It’s a great gym. Plenty of machines and equipment plus a lap pool & hot tub. The locker rooms are clean and have a dry sauna. Showers are clean. Unlike PFit, guys actually use the showers so it’s not weird. They have towel service (you don’t have to pay the extra for it, they’ll just give you towels if you ask). I know they offer classes and personal training if that’s your thing. Place has vending machines with energy drinks, waters, sports drinks protein shakes, fast Wi-Fi, a kids corner and seating areas.

Positive experience: The gym is nice. Was looking for something a level up from planet fitness and this gym is pretty good. Clean and well kept. I’m kind of bummed the sauna isn’t on and the amount of people not wearing masks is pretty crusty.

Negative experience: In a world full of fitness clubs, one at every corner, you would assume the competition makes them try their hardest. Wrong. Walked into LA Fitness in the evening, there were probably only 10 people in there. The disinterested girl at the desk smiles at us and doesn’t say anything, I tell her we are looking to become members so what are your membership packages? She says give me your info I will ask sales to call you. Then she asks if we wanted to workout or just checkout the place? I reply we just wanna see what you offer here. She has zero interest in making a sale and asks if we would like for her to show us around or if we could just walk around ourselves? Clearly not interested in the slightest to move from her chair. I should’ve walked out the gym but we said thank you to her, walked around the faculty and walked out. Nothing against her, she looked young and was sweet but had no interest in talking to ya. Bye bye LA Fitness, do better in the post COVID world. You’re not worth the money you want from us. :)

Positive experience: I really love the quality of equipment at this location. Friendly staff, clean facility. The worst sauna I've visited at an LA Fitness, it doesn't even get hot yet the technology is supposed to be the best. Sometimes it's best to keep it simple. Simplicity is genius.

Fantastic experience: Wow, this is by far one of the best LA Fitness establishments I've been to. As always, it's the crewmembers that really make it a great and comfortable space for new patrons. The facilities are great, but the people really bring it all together.

Negative experience: Went in for a scheduled tour, tour went great and the we decided to get a membership.. it took a very dramatic turn when we were sent to speak with the trainer Joe for our fitness plan. He went on this whole sales pitch.. I asked him if nutrition plan was something the gym offered. He said “ you’re getting ahead of your self “ I didn’t know asking a simple question was warranting a disrespectful attitude. I let him continue and he kept making passive aggressive comments when I told him we wanted to think a little bit more before committing to a monthly training plan that was $660… a month. The entire interaction you can feel so much hatred in him when we were never rude, not once even when he was rude to us. We decided to cancel the membership the same day.. if you are a regular person trying to get fit and learn to have a healthier life style without being judged or looked down on.. I suggest you look somewhere else.

Fantastic experience: Best gym I've joined and I have been to gyms in Los Angeles and Philadelphia. I also had a trainer in LA. I had a consultation with Joe Door, the trainer director at your gym and he gave me the encouragement and confidence that I could regain my fitness at 74 years old. This was a great help to me and A trainer like Joe is an asset to your gym. This review was well earned.

Fantastic experience: I've been looking for just the right gym for awhile now, and I finally found it. As soon as I walked into LA Fitness, I was greeted with friendly faces and a warm welcome. I was helped by Casey, and I couldn't be happier. He was very kind,patient,and full of information about the variety of equipment,weights,classes they offer (zumba, yoga, spin, HIIT,)etc. I also love that there is a personal trainer available to help you achieve your fitness goals, no matter what your fitness level may be. And then there's the beautiful jacuzzi/pool area, that's perfect for relaxing the body after a good workout. All of my questions about the membership were answered & explained very clearly to me as well. This is a very clean & family friendly environment, that I would recommend to anyone. I can't wait to get started.

Fantastic experience: One of the best gyms I’ve been to. The staff is very friendly, Casey helped me find the right membership for me and helped me get all set up. He made sure I knew where everything was and that I was comfortable! This gym has amazing equipment for any fitness level. On top of that, they have so many classes to offer on top of personal training (zumba, yoga, spin, HIIT, etc). The jacuzzi, pool & sauna are lovely (& bonus points to them for having a kids klub!) Definitely recommend this gym to anybody looking for a place to start their fitness journey!

Fantastic experience: I absolutely love this gym! It’s so beautiful, clean and has the most friendly staff! The new Operations Manager Belle is doing such a great job keeping this place a beautiful and safe environment for the members! I also work with trainer Ben and he is the absolute best! This gym definitely has my recommendation