Crunch Fitness - Anderson

Fantastic experience: Crunch is amazing! It's always clean, the staff is incredible and I never have to wait for equipment. It's a very fun and positive environment, I love starting my day there.

Fantastic experience: CC’s Friday 9:15 am class is great. Definitely pushes me but at same time she’s willing to tweak the routine to meet my needs.

Negative experience: they will talk a sweet talk to get you to join: join now, no contract. pay month-to -month. etc. boom, you sign up and then have to cancel because you move and there are no crunch fitness where you move. so when i called, they "apologized" and told me it was in the contract--a contract that was never produced or emailed to me. but they told me that i am "locked" in for a year. thank God I have a great bank, that will be blocking their charges. swindlers disguised as a fitness club. STAY AWAY and if you get duped into joining, ask them to read you the caveats and "fine print."

Fantastic experience: Friendly front desk staff, clean, variety of TV/streaming content. Equipment in great condition. Thanks Crunch!

Fantastic experience: Annie is a fantastic Zumba instructor! We all love her!!

Fantastic experience: I love Crunch. I have been a member for a year and nine months.

Fantastic experience: Everyone I spoke with were kind and helpful especially Meg.

Fantastic experience: Love this place!! Meg (GM) is amazing, professional and beyond helpful!! The whole PT team rocks!! Keep up the good work

Positive experience: Like the placement and selection available on the televisions. The soap in the ladies bathroom doesn’t dispense properly.

Negative experience: Don't forget to cancel your membership before you move out of state. You can't cancel over the phone. You can't cancel via email. You can't send a letter requesting cancellation to the location outlined in the terms, they will ignore it. They will continue to charge you regardless of the agreement you sign. Best way is to call your credit card company and request a permanent hold!! Terrible company only looking to charge your card and milk you until you think outside the box.

Positive experience: There's not much to do besides lift weights. There are a couple of classes, but not many. Not a lot of varieties and not my favorite gym

Fantastic experience: Crunch is clean, well staffed, and has a nice selection of equipment. If a machine that I want is being used there is usually an alternative I can do, or go do something else and circle back. I feel like Crunch caters to all level of fitness.

Fantastic experience: Took a tour, my host was very knowledgeable and accommodating - the facility was noticeably clean and well maintained. So needless to say at this point, I’m now a member

Positive experience: I'm pleased with the different options to choose from I'm in a wheelchair and was able to get a full workout from stretching and exercises to build my legs up... Great place

Fantastic experience: Took Amy’s classes and she is fantastic! I would like there to be more hand sanitizer receptacles around the gym. I couldn’t find one in the classroom. Thank you

Fantastic experience: Crunch is always clean, every time I walk into the restroom it's also clean. The staff is polite and respectful every time I go in, which is 2-3 times a week. I workout with my 14 year old and he likes it there and has no issues as well. I've never had any problems with fellow visitors/customers. And I don't have to wait very long for a machine if I do have to wait. (3-4 minutes at most) I feel comfortable every time I'm in there. I highly recommend Crunch Fitness if you're looking for a place to get into shape!

Fantastic experience: Clean. Longer hours. Cross Fit, Nautilus, free weights, classes, bikes, oliptical. Plenty of machines to get full body work out. Massage chairs and tanning. Parking is a bit cramped during busy hours

Negative experience: They are never open when they are supposed to be open. 10 days a month they just have nobody there to open the gym. It is not uncommon to have 10 to 15 people waiting outside of the gym waiting for someone to get there to open it up. They need to put the managers phone number on the front door so people have someone to call when an employee does not show up so they can drive over.

Fantastic experience: Went with a friend as a guest last week and we dropped off her kid at the kid watch. Her daughter has separation anxiety and can get overwhelmed but the girl back there was so so great. She introduced herself “Ariel like the mermaid”. Really appreciated that and that even when we walked by she was playing and interacting with the kids. My friends daughter didn’t want to leave!

Negative experience: Signed up for a membership. Went there maybe 3 times. Didn't really like the facilities. Be warned if you don't pay up immediately and cancel, their policy states thier allowed to keep running a Bill up in your name and you have to pay it before you can cancel. Honestly that's really the Most pathetic thing you can do on to any given person. I feel taken advantage of and the fact they were not willing to work things out with me after only being there three times and still billing me to this day really shows how much they actually care about their members and people in general. Worst Fitness Center ever. Do yourself a favor and go to planet fitness or if you have the money to spend, the Beechmont Raquet and fitness club.

Negative experience: I tried a one day trial at this gym a week ago and I didn’t plan on joining because frankly the machines are outdated and they had no paper towels or soap in the bathroom but they keep texting, calling and sending me messages ! They are no better than scam callers. Do not recommend joining or giving them your personal information.

Fantastic experience: Friendly staff, nice selection of equipment, and usually get things fixed relatively soon after breakdown

Fantastic experience: Amy’s classes are always great!

Positive experience: 3 of the paper towel dispensers were not working, 2 weren't working a week ago

Fantastic experience: People at front desk were polite, patient and kind.

Fantastic experience: Um, it's the best GYM ever and the staff is amazing

Fantastic experience: Always friendly and helpful! Great instructors!

Fantastic experience: Staff are friendly and helpful. The gym equipment is clean and well maintained.

Positive experience: Great experience when guys are not dropping weights. For someone with sensory issues it can be dibilitating

Positive experience: It takes a long time to fix machines and water leaking from AC and has been for a while. You get dripped on during the exercise.

Fantastic experience: Lots of weight machines, cardio equipment, classes, and freeweights. The place is well maintained. The staff is nice. The members are courteous to each other. Great gym!

Negative experience: The gym is dirty. The women’s bathroom toilets are always dirty. I would suggest having a schedule check off list to check clean restrooms 2X day. They’re out of paper towels and the cleaner usually on the weekends. The front desk is another story. Sometimes when I walk in the front desk group namely a few give me a stare, no hello, like high school mean girls look. I have often wanted to say” have I offended you?” Come on. I’m the customer. If it were not the only gig around besides Orange Theory and Mercy Health Plex, I would be gone. You could be a stellar place. Cleanliness and friendliness!!!

Fantastic experience: If you are looking for a personal trainer Brandon “Buck” is the guy!! He’s very knowledgeable, will get you results and even sing “Jolly Good Fellow” to pass the time when you plank! - what more can you ask for!!!!

Fantastic experience: Got signed up as a new member today. I was nervous and hesitant being a first timer, but Audrey was so amazing! She was very good at explaining how it all works. She was thorough and patient and kind. I'm so glad she was the one working when I came in bc she made me feel so comfortable. I'm looking forward to spending time getting fit at Crunch Anderson. Shoutout to Audrey for being so incredible!

Fantastic experience: Great crew here. Always nice and helpful, I forget most of the names. But thanks for the TLC!

Fantastic experience: A great place to work out excellent staff, friendliness and professionalism. I'd like to thank the management staff of crunch Andersen for their professionalism They display in doing their job.

Fantastic experience: Crunch fitness is a great place to workout. Everyone is so nice and friendly. There is plenty of equipment for people of differing levels of fitness

Positive experience: I have noticed that you are started to replace worn attachments for the cable machines and adding a wider array of attachments for the back exercises. Good work. I would like to see a secondary pec deck machine as this is always in use and is a poplar machine.

Negative experience: Staff seemed great, but they require a checking account to sign up? Sounds really scummy. The only reason you would do that is to make it difficult for people to cancel if they wanted to. Their loss, I was happy to pay the $22 a month or whatever just to use the treadmills. Now Ill buy one for home instead.

Negative experience: Not enough attachments or equipment to accommodate the amount of people who go there.

Fantastic experience: Nolan, Buck Matt and the crew do a great job keeping gym clean and organized. Matt has the gym staffed well.

Fantastic experience: Facility is very clean and staff is always friendly, the kids love to see Candie in Kids Crunch!

Fantastic experience: Amy Nichols is the best Spin instructor. Her music and routine is so coordinated with each spin class.

Fantastic experience: Great gym. Front desk staff is always super nice, especially Tristan and Leah.

Negative experience: Today 13MAY2024, several pieces of equipment were REALLY STINKY. the ab slider machine, the shoulder lateral raise machine in particular. I had to clean them before I could even use them!!

Fantastic experience: Laura’s Yoga class is the best! It’s always a full class. I always feel so much better after her class. It would be awesome if she taught more yoga classes at Anderson Crunch since she is the only one I really like.

Fantastic experience: I love the classes at Crunch! Elaine is a fun instructor. I truly enjoy her classes. She’s very good at explaining the ballet steps. I love her yoga class. Her Pilate class is awesome. Elaine is always pushing us to our limit which I love.

Fantastic experience: Great atmosphere and very clean. Plenty of equipment. Not too busy because it was 10:30 on a Sunday. Always a good time

Positive experience: Pros: Good hours, not as good as before covid but reasonable. Good equipment except leg equipment. Price very reasonable. Most staff courteous and friendly. New person every week though. Cons: Yes equipment is good (machines) when not broken. Seems 3 to 5 out of order all the time and takes months for them to be fixed. Packed during the day between teenagers and girls during their best to be noticed. If you are looking for a good workout don't use any of the machines. Teenagers and the like occupying machines or equipment taking 15 seconds for one set then 5 minutes between sets on their phones while sitting on the machine. The phone usage is a real problem and Crunch seems to not care at all. One sign in the entire gym in an obscure place saying to not use cellphones. Its ignored. Best to go early in the morning or later in the evening to avoid the rush. Cellphone usage is all day. If you are looking for a good hard workout with the weights this isn't the gym for you. Other places much better. Teenagers on phones and others make a timely good hard workout pretty much impossible. Finally the music sucks butt. Yes I know its supposed to be background noise but really, techno dance music? Blows.

Fantastic experience: I really appreciate the positivity emanating throughout the facility and staff. Absolutely the best gym experience ever! The staff is so helpful and friendly, I'll never go anywhere else.

Fantastic experience: Had a great first workout at Crunch. The gym, locker room, bathroom, and showers were clean. Staff was extremely helpful. Grateful I joined

Negative experience: Lemme start by saying the staff is great, and i believe it’s unlikely the issues with this location stem from them, but rather from management’s inaction (at the store or district level). For such a large location, they are sorely lacking equipment—particularly attachments for machines, bands, and racks. Even on a Saturday afternoon when hardly anyone is there, one must wait for handles or ropes to do cable exercises because there is 1 or 2 of everything, despite there being a plethora of machines. Plus, 2 platforms for a whole gym? How do they think that will suffice at peak hours? From what i understand, your staff has made it clear that they are lacking the equipment necessary for things to run smoothly, and yet no changes have been made. Supposedly, you’re hiring folks who are knowledgeable about exercising and how to run a gym… perhaps you should listen to them.

Fantastic experience: Very good spinning class this morning by Amy

Fantastic experience: I absolutely love this Crunch. It's always really clean.

Fantastic experience: Gym is well maintained, employees are friendly and trainers are qualified.

Fantastic experience: This gym is so fire. People who don’t like it are just haters. how is the gym supposed to control how many people go. and i know that during the day it is not that busy so people are complain can go in then. this gym has all the equipment you need. and the older people complaining about teenagers on there phones are the same ones who sit on the machine talking to other people for 20 minutes.

Fantastic experience: I love working out at crunch! Meg was extremely helpful and friendly!

Positive experience: Crunch is a very well-appointed and -equipped gym and workout facility. The trainers with whom I have dealt there have been professional, accommodating and patient. My sole complaint is that it does seem to take a long time for damaged equipment to be repaired... and often the repair has to do with loose screws/nuts that get looser and looser over weeks until they finally fall out and are misplaced or thrown away. Much of this could be prevented just by someone doing a quick go-over of the machines each day, and having a few tools handy to tighten that which is loose..

Fantastic experience: Leah was awesome in welcoming me, showing me around and getting me setup. Great facility with everything you need and every level.

Fantastic experience: Mitch did a great going of listening to my specific needs and gave me some great advice on how to adapt my form to certain exercises. Very clean place. Lots of equipment. Glad I joined Crunch!

Fantastic experience: Love taking Amy’s classes on Tuesday Wed and Thursdays. She is the best fitness teacher ever. Keeps us going, and always smiling! She is challenging and that is what I want!

Fantastic experience: I am so excited to be back at Crunch Anderson. Amy Nichols is an amazing Ride instructor, who always has the best variety of music to motivate every rider in the class. I have left every class energized and regenerated. Don't miss Amy's other fantastic Crunch classes-Belly, Butt & Thighs, Top it Off, Absolution, Overdrive, Band Camp, The Push Point, & TRX-all music driven with fun and excitement. Also, I want to give a special shout out to another awesome Ride instructor-Betsy! Her class is the best way to start a Monday to get you energized for the rest of the week. She has great music to keep the ride pumped up!

Fantastic experience: I really like the Anderson Crunch. The staff are very nice and always friendly. They keep it pretty clean and that’s got to be tough with all the members that workout there. I love the HIT ZONE as I do CrossFit at the gym.

Positive experience: So sometimes they have the spray to sanitize the machines is really strong and I have a respiratory illness, and it affects me strongly, and I have to leave to very strong smelling sanatory thing. Otherwise everything else was good today. Usually they’re playing music too loud. It’s like any kind of strong smells or bad for people who have respiratory illness, strong, candles, or anything like that

Positive experience: The staff are amazing and so kind, always helpful. Though Crunch’s cancellation system is trash. Make sure when you cancel it actually goes through!

Negative experience: DO NOT GIVE THEM YOUR CARD Once you have a membership they basically won’t stop charging you. I have multiple family members being charged still after giving multiple notices and canceling their memberships. Go to any other gym they are IMPOSSIBLE to deal with here.

Negative experience: I don't want to deal with this company anymore ever again, but I felt that I needed to give this PSA, so I'm gonna keep this brief. Just don't. I would say go see it for yourself why, but don't. Heed my warning, stay away, stay far far away. Edit: I've read other reviews and cannot believe how similar my situation is with other experiences. All the same concerns about problematic managers, payment difficulties, dishonest workers and tons of miscommunication between staff that is blamed on the customer. Just to reiterate, do not get a membership here, not worth the headache, stress and waste of money.

Fantastic experience: Friendly staff always ready to help

Fantastic experience: Has everything I need from free weights to machine weights to occasional cardio. Things are kept in good repair and broken items are replaced or fixed quickly.

Positive experience: 1. Can’t beat the price. 2. Entire place, including locker room, is very clean. 3. Only feedback I have for change is the paper towel dispensers are often empty and when machines need repair the machine is typically out of commission for several weeks.

Fantastic experience: I really liked how they stopped putting political news stations on the TV's. It made some people really nasty and gave the whole gym a bad energy. I was relieved when I came back from my injury and none of the TV's had that stuff on. It really lightened up the atmosphere!

Negative experience: The Cincinnati area Crunch fitness are not 24 hours when most of the country is back to 24 hours. There is no mirrors where you would do a compound exercise. They are only vanity mirrors by the dumbells and Smith machines. They have been open for many years with no upgrades or new equipment. I changed to a family owned gym up the street. Yes it is a little more expensive but at least they care about their members

Fantastic experience: Crunch has so many great things to offer, but I came here to write this review specifically in regards to their Kids Crunch program. My daughter just raved to me about how much fun Ms. Faye was and how she couldn’t wait to go back to Kids Crunch. Every parent wants to know that their children are not only safe, but enjoying their time, and having fun while we step away to prioritize our own health and self care. Crunch is such an amazing fit for our family. Highly recommend.

Fantastic experience: Great vibe and super helpful staff. Glad I joined last year and am keeping it going!

Positive experience: Need more weights and strength equipment. 100 pieces of cardio equipment and nobody uses it. Yet all racks and benches are taken

Positive experience: Very Clean, lots of machines, weights, friendly staff. Hardly ever have to wait for a bench or anything. Rwally like it. My one complaint is therenisnt a lot of light. Feels a bit dark/depressing sometimes.

Negative experience: I had to move out of state to seek medical care for some really difficult health problems. I was told I can only cancel my membership with a hand written letter using snail mail, and that there is no way around this. Called the corporate phone number which has a message saying it is not monitored. What a shady, deceitful, greedy company. Certainly will never use their services again.

Fantastic experience: Always a fun time at Zumba with Annie leading the class! Her energy is contagious and she makes it fun & shes easy to follow!! Plus, it's a great group of women all shaking our booties with the benefits of getting in shape!!❤️

Positive experience: The only issue that I have,and it's not a huge deal, but there were 3 young men talking and didn't greet me when I came in. When I left they were still in a group talking. I know they are young and don't understand how customer service goes a long way when it comes to choosing what gym you decide to patronize. Other than that, it was great.

Positive experience: Pretty nice equipment and selection of equipment. The staff are young and most are very personable and helpful (especially the morning staff -I.e. Tristan). However….and this is no fault of the gym but it is far too busy during the day and if you are a parent who desires to use the gym and it’s facilities for your own health and sanity… this location doesn’t help because every high school to college age kid and their seven girlfriends and boyfriends are there at the same time and it’s difficult to get in and out for your workout in decent time. So if you don’t mind lolligaging and waiting around for equipment for 15-30 minutes at a time- then this place is the gym for you.

Fantastic experience: The associate that I encountered was very courteous, informative, and helpful. He assisted me with signing up for a membership and told me all about the benefits of being a member. I did not get his name but he had a Marine Corps tattoo. He was awesome and I was glad to see a fellow Vet. That made me all the more comfortable with joining Crunch Fitness.

Positive experience: Only complaint is still no chairs in tanning rooms and many many bulbs out in tanning beds!! This happens ALOT! Much better maintenance needed! DISPARATELY!

Fantastic experience: The staff are great! Super friendly and welcoming. The facility is clean and never have an issue trying to find equipment to use.

Fantastic experience: Every time I walk into this crunch location, a worker named Jenna always greets me with a smile on her face. It makes my day! Tell your employees to keep up the great work!

Negative experience: The gym is overpopulated from 4:30 until 7:30 where most who go will spend more time congregating around machines than actually use them. Those of us who are dedicated have to either wait or leave to work ourmt late because these teenagers are not concerned about gym etiquette, they're concerned about their image around their friends. They constantly take selfies, pose in front of machines that others could use.....but its all about ego and image there. The gym needs desperate remodeling and more equipment but no one listens or cares. There should be a t bar row, another smith machine, more 45 lbs plates, more leg machines that are plate loaded, hammer strength machines, but this will never happen. They could listen to those who have been lifting for decades, but that will never happen. Some members leave weights on the bars intentionally because they are entitled and won't put them back. The men's bathroom is always out of toilet paper, so i have to drive home to use mine. Weight machines constantly break down. This location is concerned about making money. And that's all the concern is at.

Fantastic experience: Great gym! Vast selection of machines and free weight options. Spacious group area in the back of gym for instructor led workouts. Matted floor in front of gym for floor workouts. Friendly and knowledgable staff. Membership dues are quite a bargain.

Fantastic experience: I’ve been coming here on & off for several years. In terms of affordability, cleanliness & customer service - this is arguably the best commercial gym in the area besides the oakley location. My only critique would be to revisit some of the equipment choices & to add a couple new things. For example, I know a lot of people who would appreciate having a hip thrust machine as it’s been getting harder to find space for a set up with the increased popularity of this location.

Fantastic experience: very clean, nice lighting. The atmosphere was not toxic, nice NICE equipment. will definitely be buying a 1 month membership.

Fantastic experience: Staff was friendly and complimented my hat. Staff was helpful and attentive when I needed to buy a protein shake. Equipment was clean and well-tended

Fantastic experience: I recently came out of physical therapy and relayed my injury to my trainer. He was very knowledgeable and created a plan that would work for me. I also love the habit I’m creating to better myself. Since he’s holding me accountable, I show up.

Negative experience: I do not like someone standing behind me when I get on a machine. I felt so uncomfortable and left my work out session. All employees do is stand around and talk. Some of your employees are rude and snooty Unbelievable for a gym that has something broken every week.

Fantastic experience: Stopped in to look at membership options for myself and my wife. Nathan was associate who assisted and did outstanding job pointing out options and the best program for each of us. Very personable and professional.

Negative experience: My son had a membership at crunch. He decided to cancel the membership. Instead of cancelling, the person put his account on a freeze. So when his yearly renewal came up, they charged him $53.89 for that fee. They use this tactic to gain extra fees from people. You cannot see the form you are signing as it is on a credit card type device and they do not tell you that they are freezing instead of cancelling. Very dishonest way of doing business and I will never allow my child or myself to be involved with a dishonest business

Fantastic experience: Joining crunch and working with a trainer there has been one of the best decisions I’ve made! I’ve been working with my trainer, Andrew, for over seven months now and I’m the strongest I’ve ever been in my life by far. Andrew is ~extremely~ knowledgeable and professional, he writes me killer workouts (I’ve loved every single one!), and he makes me feel really comfortable in the gym. If you’re looking for a trainer, ask for him!

Negative experience: Very disappointed with this gym. I absolutely love it but had to cancel due to double surgeries. I was told since I just joined I had to wait until the annual fee hit. I offered to pay it now and close but they said no that I would have to come in after November 11. Mind you I won't be able to after my surgeries. They will occur back to back. My intent was to rejoin after being released but that is NEVER happening now. Terrible customer service and I will never be back. Go to Orange Theory if you are looking g for a great gym with awesome customer service.

Fantastic experience: Had 3great classes with Amy Nichols. Her classes are always very good. She works hard to give each of us the best experience that works for each of us individually by making suggestions about the way we can do an exercise according to our ability. Also had a very good experience with Hannah B. I was having trouble with my app which somehow had Abilene, Texas as my main Crunch gym. She was very patient and caring about getting it fixed up so I could sign up for classes on my own.

Fantastic experience: Love Crunch! It is ALWAYS so clean (not sure of the front desk person who does this but he’s always so kind and does a phenomenal job in all areas). Also love the group classes- I will fight to make it to Bethany’s classes, Amy always gives 110% which makes us want to, too. Jess KNOWS her stuff and pushes us. And Mae is a new favorite- very reliable and intentional with her workouts! My kids have attended the childcare for 1.5 years and we’ve never had an issue. Miss Candy is their favorite. No complaints here, Crunch Anderson is a well run gym that I am impressed with!

Negative experience: Very disappointed in the way their billing process works and the way my situation was handled. I spoke with the general manager, Matt, at this specific location (Anderson) and told him about getting calls that my payment was not going through, sometimes I was called up to 4 times a day, every month. I told him under the contract, I signed up for automatic payments. My form of payment worked on my end the entire time and I would pick up the phone and tell ABC finance (which will call you saying they are crunch fitness, at one point I thought I was being scammed) to run the card again. Matt informed me over the phone that since I manually signed up myself on the tablet that I must have put information in wrong and basically said that this was indeed my doing and not any of the workers. I just find it odd that my form of payment worked when I would call to simply say "Did you try running it again?". If my form of payment worked on my end and worked when I told them to run it again, it does not make sense that I put in my own information wrong in the tablet when I signed up. Here is the email response from Matt prior to the phone call: "I am sorry about any inconvenience you are experiencing with the billing with your account. I am looking at your account and it looks like there is an overdue balance on there. I do not see any issue with the card on file or anything." (the rest of the email is him explaining that he removed the late fees but I will still have to pay the annual fee, he also did not mention in the email anything about the monthly fees) Over the phone the manager then mentioned that he was ok to waive the monthly fees since I have not been in the gym since August and that he hated seeing clients leave for issues like mine. He said he would like to restart and get me on the right track. I told him I agree to not pay the monthly fees and to only pay the annual fee, but I will still cancel. He then said that was not an option and I would still have to pay the monthly fees and annual fee. He then told me that I still have to come in physically to cancel even though earlier on he offered to cancel it over the phone. I asked the manager if there was anyone else that I could speak to and he said he manages all the crunch fitnesses within the area, so he was the only person I can speak with. I even asked for the HR number and he dismissed that question as well. At the end of it, he basically debated the entire time to me as to why all this was my fault... All this could have been avoided way early on.

Positive experience: Great gym at a nice location. Plenty of equipment and great variety of workout modalities. If something is broken, it's fixed in a timely manner. Only one things I would fix if I was king for a day: I'd get more lighting because it seems really dark in there compared to other Crunch locations. Lastly, the staff is friendly and they take very good care of the place.

Fantastic experience: I live Crunch fitness it has given me a place to go and relax and Maddie at the front desk is the best and she is always willing to help me .