Charter Fitness of Alsip, IL

Negative experience: The staff here are kind and the equipment is generally decent, though the matrix bicep and tricep machines aren’t very effective. My main frustration, however, is with the way management treated me as a member. I froze my account but was still charged, and I only received a refund because I followed up and asked for it... While I can hardly accept the occasional inconvenience of poor management, what I can’t overlook is the dismissive way I was spoken to over the phone. Being called “buddy” and spoken to as if I didn’t matter was disappointing, especially since I’ve been a loyal member for years. I believe customers should be treated with respect, and I hope management takes this feedback seriously.

Negative experience: This gym is the second worst gym I’ve ever been to, with the first being CFX Beverly. This gym is horrible for serious gym goers and I can’t wait until the UFC gym opens. The equipment here is so bad and is falling apart. For example, the benches are wobbly and are missing handles, which makes it a pain to adjust the angle. The weights are scattered all over the place and look like they have been chewed up because the people in the gym treat the equipment so poorly and drop the weights, even though it isn’t allowed. If you want to use the weights, you have to walk all over the gym to find which ones you are looking for. There’s only two squat racks and one deadlift platform, which is annoying and forces people to wait to use those spaces. There aren’t many dumbbells and the weight doesn’t progress in increments, which makes it harder to progressively overload. Some spots in the gym look like they haven’t been cleaned in years. Finally, people here do not rerack their weights (which isn’t allowed and also not enforced) and have zero gym etiquette. I am frustrated every time I work out here. It’s an awful experience for people that actually care about gym facilities. The owner of this gym clearly doesn’t care about how it feels for people to workout here and it shows by the equipment, the environment, and the cleanliness. Unfortunately, I had to give it one star but I wish I could give it zero. Do not waste your money here with this poor facility.

Negative experience: Gym is always pretty dirty. Heat is unbearable, for a gym it should be colder than usual but this place is always barely colder than outside. It's crazy it can't be cold because this is the smallest gym I've ever been to so it's not difficult to keep cold they're just cheap. The dumbbells are annoyingly big when you get to even just 30lb and all the rubber smells. For plates they have mixed sizes and brands. The handicap stall is missing the coat rack so you have to put your stuff on the floor. Stalls are often dirty despite employees always in the building when I'm here. There's not enough machines or cable attachments across the board with certain very common machines not even in the building. The parking lot is very tight and in poor condition. The incline benches have wiggly seat portions. When I do the lateral raise machine I get drops of water on my butt because there's a leak in the ceiling. There's no proper fountain to fill water bottles and the existing fountains are warm water. I could really go on and on. I'm pretty disappointed in this gym it needs more space and a major face lift.

Negative experience: Don't be polite and hold the door for a fellow gym member after hour or you will be charged fifteen dollars to your account without any type of contact beforehand; completely unprofessional and a long with that the equipment is lacking and it seems the ownership cares very little about the gym goers satisfaction(from someone who's been here since 10 plus years and it was called charter fitness). The workers are friendly overall.

Positive experience: Good gym nice hours and equipment

Positive experience: Great gym but, build a parking garage or smt

Fantastic experience: Good

Fantastic experience: Excellent gym great amenities and 24 hours

Negative experience: They charged me twice for 1 month calling it there policy but forgetting to inform me when i was signing up!!!! They are scammers.

Positive experience: Ive been coming here for about 3 or 4 months now and the amount of sewer gas that's in the air, I'm surprised this place hasn't been shut down. I thought they would eventually have it taken care of but I talked to a few people that have been coming here for years and they say it's always been like that.

Fantastic experience: Highly recommend Felix as a personal trainer! He’s a beast at what he does. Very knowledgeable about the fitness world & worth the time/investment. More than satisfied to be his client!

Fantastic experience: Alejandra explained everything very well. Pretty straightforward with the fees and the monthly payments. They even have 3 days trial to try their gym and all of their equipment. We love this gym so far. Clean equipment and not too crowded so far. For $28 per month you can use multiple locations which is great. Great experience so far, I’ll recommend it to my family and friends

Fantastic experience: It was iite

Fantastic experience: Amazing gym great staff and atmosphere. Definitely recommend this place. Their pricing is great as well. Shout out to Alejandra for the great help and service thank you so much, you are an amazing example of a great employee and person!!

Fantastic experience: Clean and nice

Positive experience: The prices and fee structure for this gym are really frustrating. As a college student who spends the school year out of state, I don't want to be forced to pay $99 in annual club membership fees when I'm only going to be using the gym for 1-3 months in the entire year. Staff are great, equipment is great, app works ok, never had problems with parking or theft. Honestly if it weren't for the pricing this would be an easy 5 stars, but what can you do.

Negative experience: Terrible gym staff has no training they pass out and can’t make it through their training programs the GM is a little boy whole gym is a circus of clowns highly recommend u do yourself a favor and just go workout somewhere else.

Positive experience: Leave people alone, trying to walking in front of me for no reason. Im trying to get a professional workout in. Why are there so many people like this only in Chicago area? No hot water, I mean I understand if you dont want somebody to leave it running at night but 11am on a Friday, are you trying to save a dollar?

Fantastic experience: Grate Gym to workout.

Positive experience: Lots of good games but when they close they just shut you off and push you out. Literally they shut all the power off at once while the kids are playing. Would be nice to get a 15 minute warning so you can get the kids prepared to leave.

Fantastic experience: It’s not cheap. I’m paying about $45 per month for two people but I do have the option to go to other locations. Equipment is great. Staff seem nice. Parking can be tight because there’s a day care center next door.

Fantastic experience: Less groups of teen agers or young adults than the one at ford city. I really enjoyed the two times I’ve been here. Everyone has been very respectful so far.

Positive experience: I absolutely love my gym in Alsip. I have been going 4 times per week since I can remember. I always see so many familiar faces; everyone is very nice. The staff are also kind and the workers in the morning are constantly cleaning up and picking up weights that were not put away from the night before. They also vacuum around the equipment and sell protein drinks and food behind the register. Its very welcoming here. I have been going there for 20 years.

Fantastic experience: I had an issue with my billing so I gave them a call just now and I spoke with a gentleman named Jonathan! He was so kind and resolved my issue right away. I wish every place had workers like him. They actually care and do their job with ease. Bless him

Fantastic experience: Crystal is one of the most helpful people I’ve ever met!

Fantastic experience: Awesome gym. Im swole af now

Fantastic experience: Clean gym, great staff, economical and has everything I need

Fantastic experience: Crystal is very nice at the desk. She helps me out.

Fantastic experience: Great place, been going here since it opened!

Fantastic experience: Never learned more in an hour! Michael fixed a lot of stuff I was doing wrong!

Fantastic experience: Crystal is fantastic at doing her job and helping others when needed.

Negative experience: 53 degrees in here. It's freezing! Management informed. It's been like this for 6 weeks!!!

Negative experience: They don't answer the phone during staffed hours when I was having problems with my app getting in

Fantastic experience: Been going to this gym since it was called "charter fitness", it's a clean gym with friendly staff.

Fantastic experience: Friendly staff, good variety of machines. Clean.

Negative experience: With all the new good health clubs opening in the area of Oak Lawn, I wonder how CFX stays open with that lice infested broken machine and locker club

Positive experience: Why are the bathrooms always so dirty? Every time I come, bathroom floors covered in used toilet paper and the sink counter tops are a mess.

Fantastic experience: Take the classes they provide good information about lifting. They are well educated people on fitness and will get you right !!

Fantastic experience: The staff at CFX Alsip were awesome with providing a tour of the facility and explaining all the great things the gym has to offer!!!

Fantastic experience: It’s a nice place very nice people they let me in for 1 day because I didn’t pay yet and a clean place

Negative experience: Lady at front desk told me i couldn’t deadlift because i was not putting the weight down quiet enough. meanwhile others are screaming at there weights

Positive experience: Great gym but disgusting bathrooms. Public porta pottys are much cleaner than the men’s bathroom: never clean!

Positive experience: Staffs are friendly, the workout area is clean You could find most of the devices and weights you need it during daily workout The men restroom is dirty all the time

Negative experience: They get attorneys to hound you if you can no longer afford your gym membership...pathetic. Also the equipment is rundown. Not clean.

Fantastic experience: Gets packed, in all a great gym. Wish they had a hack squat machine, and chest supported t-bar row.

Fantastic experience: Crystal was amazing, very nice, and peaceful with me. She goes above and beyond and convinced to join the free kettleball class. Thank you.

Negative experience: After 9pm, gym usually has no staff and many others sneak in. The same kids that wait at the door for someone to open it for them are the same kids that are always gathering there to talk and hangout and blocking the machines while membership payers are waiting.

Negative experience: The only leg extension machines bolt is loose. Pad where you make contact with your ankles isn’t level because of it. Definitely messing people’s knees up.

Negative experience: Open path never worked. Tried to pause my account and still got charged for 3 months. Then I proceeded to just cancel my member ship and that didn’t work until I went to alsip twice and then finally palos charter.

Negative experience: First time here, and wasn't impressed ! Random weight equipment all over the place, dirty towels left on the floors and minimal sanitary for cleaning equipment before and/or after use of machines. Not the same as the Charger fitness I knew a couple of years ago

Negative experience: The gym is not impressive whatsoever. They have so many locations and it’s hard to understand why when they are all low quality and dirty smelling gyms. Maybe the owners doing money laundering ?

Fantastic experience: I’ve been to this location a couple of times and the staff is always super friendly and amazing whatever questions you need answered they got you with no hesitation. The bathrooms are always super clean and smell great also the manager is really helpful and kind he definitely deserves a raise aint to many good managers out here like jeno .

Fantastic experience: The girl at the front desk,Crystal, is always so nice. She is best! Every time I walk in she never fails to greet me and ask me how my day has been.

Fantastic experience: Love this gym! The night shift is very helpful and friendly. Always clean and welcoming. My only complaint is it isn’t a 24/7 location and the outdated equipment.

Positive experience: Staff is super friendly. During no employee hours it gets pretty dirty but that should be expected from a 24 7 gym. I noticed during employee hours everyone is moving around and busy, cleaning and greeting members. I would recommend the membership where you can go to any gym in your area. Its not that much more expensive on an annual basis and you get to go to a different gym for a different vibe every once in a while.

Positive experience: I love that it's open 24 hours. The cleaning could be a bit better. Some equipment needs to be replaced. Otherwise this place is cool. Great location. Sometimes there are patrol cars in the parking lot at late hours. I love that as well.

Negative experience: By far worst gym in history and I am contemplating a civil suit against them. Smelly disgusting gym with half working massage hydro beds it’s a total waste of 25$. They don’t have anyone working during the nights so pretty much anyone can come in there. Equipment and weights is minimal and sucks too. Save your time and money because the parking lot is tiny and the Kid Play Zone customers overpower the lot. This gym should just close down and expand for the kids instead of a raggedy half effort gym.

Negative experience: This gym has zero parking spots during the week. Good luck finding a parking spot. The 25$ a month is a waste here because of the time you lose trying to find a parking spot and waiting for others to get off the massage chair and stair master. The weights are not calibrated either. The gym smells. The reviews are fake, they close off the biggest and best room now for most. Smelly gym. It’s hard canceling membership. They have a whole process to cancel and synchrony bank is frauds.

Fantastic experience: The CFX Alsip gym is really clean and has a really welcoming environment! As a bigger woman sometimes I get anxious going to gyms, but not this one. Everyone is super nice! Highly recommend!

Negative experience: I was a member here last winter and eventually got the cops called on me just because they wanted to take a photo of me nearly every night that I went there. The trainer who obviously takes PEDs is called the cops because of the short temper PEDs cost and the officers unlawfully took my ID even though I committed no crimes. Trespassing only is committed when warned before and if you aren’t a customer. I was a customer at the time and for that clown to call the cops on me just because I didn’t want to take a photo for the 15th time that month was wild to me. I took down all their IDs in case thanks to a system I have because I felt that it was unfair for them to have mine so it’s all good on that end. This gym does not have long, the LA fitness in Alsip shut down and this will be the next one to go and eventually the kids Play will be expanded into it so don’t waste your time at any CFX. They don’t follow COVID policies yet tried to sue their insurance company because it didn’t cover for COVID isn’t it funny how Karma works?

Fantastic experience: If you're looking for a great place to make some changes in your life then come to Charter Fitness of Alsip, IL. All the equipments are clean after being use and the lockers are very cleans as well.

Negative experience: Went to go sign up for a membership and there's no staff

Fantastic experience: Great equipment and nice and clean

Fantastic experience: I love coming to the gym every night, such a great feeling when every equipment open

Negative experience: Picks and chooses what mandates they choose to follow. Many ellipticals dont work, despite telling the staff there are issues.

Fantastic experience: Staff is Very helpful, Kassandra was patient and helpful when trying to help setup my membership.

Fantastic experience: Staff here is amazing. Especially crystal she was super nice signing me and my friends up!

Fantastic experience: Amazing worker at front desk she friendly and makes me feel so comfortable it’s the gym. her name is crystal.

Negative experience: The assistant manager at this location is completely unprofessional and needs to learn how to talk to people. By far the worst experience I’ve encountered with this gym. Sad to see people represent a company like this.

Fantastic experience: Crystal is amazing and is always there if you need any help! Love the staff and the gym is great.

Fantastic experience: The staff here is amazing and the gym is always a good environment. Cryatal is one of the best staff. She’s super nice and always helpful.

Positive experience: Great selection of equipment and great environment. One friendly suggestion would be to add sanitizer wipes on both end of the gym to clean equipment. I like that there are several spray bottles of sanitizer when you walk in, but there are no paper towel dispensers in gym to wipe down equipment with after spraying.

Negative experience: This is a great gym I go here every day and I bring my friend every day we are both below 18, I was never told about the policy that you have to be above 18 to bring someone and we both were kicked out even tho I have a membership?. He said we both have to leave. I have never had a problem with bringing my friends. If I would have known I couldn’t bring people I would not have signed up. If people can come after staff leaves and sneak in why can’t I bring one of my friends with me ?.

Positive experience: Great neighborhood gym. I've been a member for over 5 years and aside the business next door taking up parking on the weekends, I have no complaints. The staff is always helpful, the gym is clean and I've met some great indivduals. The atmosphere allows you to be comfortable with yourself and the new updates and equipment are a plus. Thank you to management and the entire Cfx team for always providing a great experience.

Fantastic experience: We came into use the Amazon locker and end up Signing up. The process was super easy, and quick. CFX prices are cheaper then our regular gym and they are open 24hrs… which is what sold us. Alongside of Bailey’s amazing customer service. She was nice and very informative. Really appreciate such great character. Tavia was also at the front desk and super helpful. I love the duo! Very warm and inviting.

Negative experience: Poorly managed and unorganized. Mask mandate means nothing here.... wieghts are never where they should be, and there is obvious signs of no daily cleaning or re racking wieghts by staff or management. Usually only 1 person on staff. Machines are all worn down, broken (many out of commission), and not properly placed on the concrete floor ( they rock back and fourth.... )also picture attached they are missing many grips on machines that need to be replaced... also Google Hours are wrong, they are 24/7 with thier app.

Fantastic experience: The charter fitness alsip location is my favorite place to workout. The workers are friendly, the gym is clean, and there’s space to do whatever you have planned for your workout. I also like the new open path feature which makes the gym accessible at all times.

Fantastic experience: Assistant manager was super helpful in explaining the terms of my contract and helping me with my account!!! Props to the staff for being patient and polite with customers

Positive experience: Clean place, not so crowded. Downside is that parking can be tough depending on when you go.

Fantastic experience: CFX is literally across the street and I have a great trainer , Justin .

Fantastic experience: The place is pretty good , clean place and always get everything in

Fantastic experience: My husband and I had a CPR class up there. We had a great experience and learned a lot. Mike is a good and thorough instructor.

Fantastic experience: David is one of the best trainers I have ever met. He is very knowledgeable and has lots of experience in the fitness industry. He is very friendly and helpful with any questions about memberships

Fantastic experience: David always makes you feel welcome and keeps the gym nice and clean. Have been going here for over 5 years and it’s just as nice as when it first opened!

Fantastic experience: Been going to this gym for a long time and it’s only gotten better. When you walk in all you see is people working hard and the staff working even harder. One staff member in particular is Kathy. I see her every morning and she always has a smile on her face as she makes sure the gym is nice and clean at all times. Keep it up!

Fantastic experience: I recently moved from Zimbabwe, and was in search of a good quality gym. Thankfully I found Charter Fitness and I’m very pleased with its professionalism. Especially Kathy who’s extremely nice and helpful!

Fantastic experience: I love what CFX (formerly Charter Fitness) has does with the interior of the establishment. The staff is always helpful and friendly, and the safe 24 hour access is an amazing feature.

Fantastic experience: Great place to workout at. Staff are real nice. They do a great job in keeping the place clean and safe under the current circumstance. I’ve worked out at other nearby gyms, that said I highly recommend this place!

Fantastic experience: Kathy and David always greet people with a smile. I always feel welcome and motivated to work out from their friendliness. Great environment, super clean.

Fantastic experience: I love being greeted with a hearty hello from Kathy at the front desk, and I am always impressed at the cleanliness and helpful staff. ... they don’t hide when you need them they actually look around to see if anyone needs anything. So glad to be a member with alsip!

Fantastic experience: Highly recommend this location. Very clean and tight community. Every person in here is respectful of your space and workouts. The folks at the front desk are very welcoming and helpful. David and Jordan keep the place nice and clean for all customers.

Fantastic experience: Every time I walk into charter alsip, I feel at home. The staff and members have all built this incredible community for you to grow, learn and become better. Members always ready to lift the weight off your chest if you can’t get that last rep. Staff always there to assist you and point you in the right direction. 10/10

Fantastic experience: Best customer service at any gym I’ve been. kathy helps me a lot and she’s really friendly. Awesome environment to workout.

Fantastic experience: Amazing gym and great staff, I went to a couple of gyms before finding Charter Fitness. I was able to find a great personal trainer David who helped me form a personalized fitness plan and guide me through my workouts. The gym is 24/7 open it is always clean and welcoming. I highly recommend Charter Fitness Alsip.

Fantastic experience: Kathy and David have been AWESOME!! They help me a lot! Highly recommend this gym. New door system is great! Gym is kept clean and like the availability of the towels and sanitizer too!

Fantastic experience: The Alsip Charter has done an excellent job at keeping the environment clean and safe for working out. Kathy, the front desk manager, always has towels ready and bottles filled for clients to keep the machines clean. She personally is among the weight machines wiping things down and is diligent at ensuring that masks are worn providing confidence for a safe workout.

Fantastic experience: Great gym, never too crowded. David and Kathy do an excellent job of taking care of the people coming in to workout.

Fantastic experience: Almost done with my 7 day free trial and i must say, this gym and the employees here are fantastic. David at the front desk has helped me accommodate to the scene and has been more than helpful. I look forward to signing up this Friday. AND they have GREAT BODY WASH in the showers which you never see at the Planet Fitness or Commercial run of the mill gyms. Love this place and can't wait to be a part of it.

Fantastic experience: Charter Fitness Alsip has the best service and atmosphere that makes everyone feel welcome and comfortable! Kathy and David are especially helpful and I can always count on them to improve my experience!

Fantastic experience: Francheska is a great personal trainer, she put me through the most intense circuit workout of my life. I would totally recommend her to anyone. 10/10. Jordan always has a smile on her face and greets me as I walk in, like true royalty. Thank you charter fitness