Crunch Fitness - Johns Creek

Fantastic experience: Lucas was great!

Fantastic experience: Very good center.

Fantastic experience: Good service, useful equipment to get big

Positive experience: The group fitness classes are fun and motivating, but the room setup makes it hard to see the instructor when attendance is high. A stage or elevated area would improve visibility, safety, and overall class quality. It would make a big difference for members in the back of the room. It’s the only crunch iv been too without a stage. Why?

Fantastic experience: Solid place to workout, Great atmosphere!! Amazing Customer service!!

Fantastic experience: equipment is great

Fantastic experience: So clean and staff are super nice

Fantastic experience: Great gym

Fantastic experience: Great place to workout!

Fantastic experience: Best gym ever!

Fantastic experience: The massage chair in room 2 was awesome, but I wish they didn’t have a 10 minute timer. I would sit there forever.

Fantastic experience: I love it, the mood of the gym is awesome especially the lighting and i love how theres equipment for everyone. I used to go to another gym and this is definitely an upgrade

Fantastic experience: great gym!

Negative experience: I’m a college student paying for my own gym membership, and this experience with Crunch Johns Creek has been extremely frustrating. I signed up over the summer and was never informed of a 90-day commitment before being allowed to freeze my account. I froze my membership in person with a manager and provided my school enrollment and schedule as requested. I have signed paperwork showing both my signature and the manager’s signature, along with an unfreeze date in December. However, there was no freeze date properly documented, which led to my account being charged. While I was away at school, I repeatedly called Crunch Johns Creek trying to resolve the issue. I spoke directly with the manager who signed my freeze document and was told the charges would be waived once I sent proof of enrollment—which I did. Despite this, nothing was resolved, and late fees continued to accumulate. After weeks of calling with no solution, I finally came into the club in person. I then learned that the previous manager had been fired due to issues like this. The only positive part of this experience was working with the current manager (or manager-in-training), Lihee, who was kind, apologetic, and genuinely tried to help resolve the situation. She was the only staff member who showed accountability and concern. Unfortunately, I still ended up having to pay $130, which is ridiculous for a college student—especially when this situation was caused by poor management and unclear communication. I received no refund, despite having documentation and following every instruction given to me. I’ve been a Crunch member for several years and used to recommend it, especially because it seemed student-friendly. After this experience, I’m extremely disappointed and will likely be switching gyms. Clear communication and proper account handling were completely lacking.

Fantastic experience: I loved the free weights, that’s my favorite part. Just signed up with Lihee

Fantastic experience: Just got a membership. Lihee made the crunch experience great

Fantastic experience: Staff is helpful and gym is massive and nice

Fantastic experience: Dominique Best sales person, low-key might make me buy training programs

Negative experience: If I could give 0 stars I would. Cancelation is a hassle and they add surcharges and ask for an advance of the next month for me to cancel my membership. I Will not be using the gym, so to be made to pay for services i am literally telling them I dont use seems a bit ridiculous. Given that, you'd think they would have more funds to keep the gym sanitary, but, they dont seem to. This gym is not kept well, I have found boxing bags tattered in dry blood. Equipment and sauna are ALWAYS being worked on. I've been there for years so I am not sure why I have to pay them an advance of 1 month to cancel my membership. Please avoid this place or at the very least ask LOTS of questions before signing up for anything. To add to this, that bag in the photos has been dirty for a week and will continue to be it seems. I have cleaned these myself multiple times, which to me should be more than enough to cover the bullshit fees they charge at cancelation. HIRE CLEANING STAFF WITH THE MONEY YOU TAKE FROM ALL OF YOUR PATRONS WHEN THEY DECIDE THEY DON'T WANT TO PAY TO COME DO SOMEONES JOB INSTEAD OF WORKOUT. Updating again. New bag, new dried blood. Its like they dont even do rounds to check if things are sanitary....

Fantastic experience: Loveeee it

Fantastic experience: Good machines great environment!

Fantastic experience: Has a lot of good machines!

Fantastic experience: Employee Dominique made me gain even more gainz... didnt know that was possible. Super solid gym with friendly staff and people. 10/10 would recommend.

Negative experience: I’m very disappointed with Crunch Fitness. When I went in to enroll, the staff told me there was a promotion and my annual fee would be waived. I asked about it clearly, and they told me not to worry about any annual charge. But after three months, they charged me a $60 annual fee. When I called to ask why, the employee sent me an email where the fee was written in tiny text at the very bottom. Nobody mentioned this to me when I signed up! This is misleading. Don’t get tricked like me. I feel misled and it’s not acceptable. If they had been honest from the beginning, I would have made a different decision. Be careful and make sure you read everything, because they don’t explain the charges clearly.

Fantastic experience: I love this gym. I have been coming here for over 4 yrs and it’s wonderful. The employees make it fun to come. I love Rene, Buffy, Joanna, Terry and the other employees. The classes are awesome and the other employees are wonderful too. Look forward to continue coming here for many more years.

Fantastic experience: Great time, Great place. I forgot her name but I think she goes by domo or domi, but she was super helpful when I was struggling to sign in. 10 outta 10 would recommend

Negative experience: They make it difficult to cancel your membership. If you are moving, make sure to cancel because you can only do it in person, and won't be effective until the next month. Most annoying thing is I got charged an annual fee for next year when I cancelled my membership and will not be attending for the next year at all. I don't understand why I am paying $60 for maintaining a facility that I am no longer using. I have recommended this gym in the past and gotten several friends to sign on but I can no longer recommend anymore. Very shady business.

Fantastic experience: Great gym

Positive experience: Lihee is great. She has great energy and she makes me feel super welcomed and confident as soon as I step into the gym.

Negative experience: Uses bait and switch marketing tactics. Provided guest passes to lure in friends of members friends then tells them they don’t honor the passes and must pay instead after successfully luring them into the gym. Highly unethical business practices. Do not recommend.

Fantastic experience: Best gym in GA. Logan at the front is goat

Fantastic experience: Good gym

Fantastic experience: I have been going to this crunch for 3+ years and love it. The staff is so accommodating and classes are worth getting the peak result membership alone. Take spin or hot athlete with Rene or HIIT with Terri and you won’t regret it

Positive experience: Crunch JC is a great place to be. I’m coming here for a couple years. Equipment is really good. It’s clean in here. The classes and instructors aren’t dynamite. Don’t forget about the relax and recharge room

Positive experience: Has everything I need, but be prepared for employees trying to get you on their training roster, tag them on social media, or they got a 3rd party out there trying to sell you something. I get it, it’s business, but in a world where everyone’s trying to sell you something… it’s exhausting and not why i want to go to the gym.

Fantastic experience: Great atmosphere!!

Fantastic experience: Lovely people and equipment!

Fantastic experience: Great workout and justin helped me out with everything!!

Fantastic experience: Great vibe, amazing front desk!

Fantastic experience: Greta gym

Fantastic experience: great gym

Fantastic experience: the best crunch i’ve been to !!! staff is amazing

Fantastic experience: This gym is the greatest around! New treadmills are AMAZING. Tony is the best

Positive experience: Great facility. Locker rooms need more cleaning but the staff are kind and there's enough equipment to facilitate everyone. Even during rush hour.

Fantastic experience: Great location! Great staff

Fantastic experience: Best gym ever

Fantastic experience: Great experience

Fantastic experience: Great equipment

Fantastic experience: Good

Fantastic experience: Nice gym

Fantastic experience: Danny was amazing, fun and super helpful when walking me through all the memberships and everything crunch has to offer!!! GO SEE HIM he’ll definitely take care of you!!

Fantastic experience: This location is wonderful! The staff is friendly and the facility is always clean and organized!

Fantastic experience: I love Crunch! They have every piece of equipment you need, amazing environment, and everyone is always so kind! I trained with Big Jon for my first ever body building show and won first place! He knows what he’s doing and really cares! You can tell his passion is in the gym and making people better! If you check out this location you have to make sure to find him!! If you care about being strong, gaining muscle and confidence, or just want to overall be healthy, he is your guy!

Fantastic experience: Crunch Fitness – Johns Creek is a great gym but what truly makes it stand out is the personal training. Jon (“Big Jon”), the personal training manager, is exceptional! Jon is motivating and truly cares about his clients and has some of the deepest knowledge and expertise in training and nutrition that I’ve seen. He builds customized plans that work whether you are just starting out or an advanced athlete. My daughter and I have both trained with him and the results have been tremendous. Jon’s energy is contagious, and he pushes you to excel while keeping it fun. He’s a true professional and I can’t recommend him highly enough!

Negative experience: Disappointed with Inconsistent Policy I’m really upset with how this Crunch Johns Creek location handled things today. I tried to bring my 16-year-old brother as my guest, but Danny declined him because he’s under 18 and needed a parent present. What’s frustrating is that I’ve brought him as my guest to other Crunch locations — even this same one before — and they never had an issue. In the past, they simply asked for his license or permit and let us in without a problem. It makes no sense that different Crunch locations have completely different rules. If there’s a policy about guests under 18, it should be enforced the same way everywhere — not depend on who’s at the front desk. I’ve been a loyal member and always bring my brother to work out safely with me, so being turned away like that was really disappointing. Definitely not the kind of experience I expected from a gym that’s supposed to be friendly and consistent across locations.

Fantastic experience: I have been training with Big John for a few months back at another Crunch and followed him GLADLY to his new location No other trainer can work me harder, while simultaneously laughin and enjoying my session the entire hour John not only has built my strength and performance back up but is making me really ENJOY lifting again I may scream a few “I hate yous” mid session but I am never leaving not feelin like I got pushed to my full potential John has a long term (as long as my bank account allows lol) client out of ME!!

Fantastic experience: This is one of the best equipped Crunch locations. I train with Jon who is the personal training manager. Jon is an excellent trainer whose knowledge base is unmatched. Jon can address any training needs from the beginning lifter to a serious competitor. Jon is friendly, dependable and not only pushes his clients but pushes himself. He walks the walk. I highly recommend Jon if you want to see real, substantial results —there is nobody better.

Fantastic experience: Since Joining crunch I’ve been so happy with my results . My personal trainer Big Jon is amazing !!! I’ve struggled so much these last few years with my weight and just staying committed to going to the gym. Jon makes it all worth it .. He encourages me he makes it fun he interacts with me asks me what’s my goals . He cares it’s not just a job for him it’s his passion . He cares he gives me pointers meal plans etc. His energy is unmatched I love it… Thank you Jon

Fantastic experience: Excellent club. All of the machinery works and the change rooms are in great shape. Personal training by Big John has been the best part of the experience.

Fantastic experience: Brendan is so nice!!

Negative experience: Do NOT sign up for their PT program! They overcharge you, then even after you cancel, they charge you AGAIN and only refund half of what they took. Completely dishonest and unprofessional. Save yourself the headache and go somewhere that actually respects their customers UPDATED EDIT TO OWNER’S RESPONSE I’ve called three separate times about this issue and was told nothing could be done, despite having signed paperwork clearly showing the refund amount I was owed. I was only refunded half of that amount. I’ve also asked multiple times to speak directly with the owner, left my cellphone number, and never received a call back. It’s been weeks now. Also, it’s very clear that the response from the “owner” was written using ChatGPT. The generic phrasing and structure make that obvious. It’s honestly an embarrassing display of customer service. Instead of copy pasting AI responses, maybe try actually resolving issues when customers reach out. You can see my name in this review, you have my number and account in your system, give me a call to actually resolve this issue.

Negative experience: Justin Kane , the manager in the pink shirt was very , I mean VERY upset. When he said "you can keep the $15 you look like you need it" Who saids anything like that to another man. Why was he mad?? I signed up for a membership and canceled during my free trial. He said I " ABUSED " their program and gave me a whole fit because I called him "Buddy". Keep in mind when I was signing up I actually tried to cancel and go home, but I was convinced just to try it out and cancel within 3 days if I decide not to continue. Justin also tried to make me pay $15 for the day charge which is ridiculous when I was promised I wouldn't be charged. I own a business driven by sales and trust me I would not hire this guy. Napoleon Complex was on full display today 100% . Grow up. Anyway I'm telling all my family members to cancel their memberships, and we will transfer to lifetime where the Gym Manager is Professional. You would expect a little bit more from the Johns Creek location. I hope upper management sees that a poor GM like Justin will decline sales for gyms. Justin just because you couldn't control your little temper, you just lost 4 memberships. Hey Hq, look at the previous reviews and see how often Justin is being brought up. Do you guys just hire anyone? Everyone else working there was fine and would make a better candidate as manager than Justin. I'm not even sure if he's emotionally mature enough to be a team member at Crunch.... I'm not mad because he seems like he had a very I mean VERY bad day at work or brought his personal life into work today. * Do me a favor to whoever manages the Crunch JC google business page, but don't just reply to this comment, I would rather appreciate you escalating this matter to upper management above Justin. His anger management needs to be reviewed.

Fantastic experience: great gym with great equipment!! been coming for 2 years now

Negative experience: Every experience I had dealing with freezing my account, has been difficult, I have had to freeze my account on numerous occasions due to going out of state for school. Every single time I have to call them to see why they are charging me and every single time I receive different information from the staff. But this time one of the charges, I noticed was excessively high, not to mention I was not even in the state using the services and I had gone in prior to leaving the state to get my account frozen. I call Crunch and they tell me they attached late fees from two months, but they withdraw the money from account... so to reiterate CRUNCH withdraws the money from my account but adds on late fees, even though they withdraw it as a reoccuring payment. Pay attention to the money Crunch withdraws from your account. Also their equipment would be broken most of the time I went.

Fantastic experience: Just finished another challenging session with my personal trainer, Stan…The man! I was referred to him and I am so glad I signed up to train with Stan. He pushes you just enough where are you are challenged but empowered when you leave. Still sweating…!Thank you, Stan, for believing I can do it! See you again soon!

Fantastic experience: Crunch is awesome!

Fantastic experience: Brenden was a cool guy and has cool tattoos

Fantastic experience: W Gym

Fantastic experience: The best crunch in Georgia.

Fantastic experience: Brendan’s the goat

Fantastic experience: Very clean and nice people!

Fantastic experience: Favorite gym, has everything you need

Negative experience: Because of the new advertisement I changed from La fitness to Crunch and so far I love it. But this crunch location is the only one alway with a problem. When I checked with the location where I originally signed up (Duluth), they told me my account was completely fine. But the GM at this location Justin’s attitude made the whole situation worse. He talks down to members, acts like he’s doing you a favor, and seems more interested in pushing everyone to sign up at his club instead of Duluth than actually helping. The way he handled things was rude, unprofessional, and disrespectful. Crunch is a good gym overall, but the Johns Creek location seriously needs better leadership a GM who actually treats paying members with respect.

Negative experience: I've been to this location 20+ times and all of the staff are great - always helpful and professional. The only issue is with the GM, Justin. When he was checking me in, he suddenly claimed there was a problem with my account and said I couldn't come back until it was fixed. I confirmed with my sign-up location that my account was fine. The way he spoke to me was dismissive and unprofessional, which is disappointing given how good the rest of the team is. No reason for me to name call, but that is Short Man Syndrome.

Fantastic experience: I love Buffy's class! Buffy's Pilates will also strengthen your core and trunk.

Fantastic experience: Brendan was extremely attentive and helpful! I love working out here and whenever I need help with anything, I always go to Brendan!

Fantastic experience: The staff and community is so welcoming and supportive. Plus the prices for what you get is such a steal !

Fantastic experience: Elisa is the best Zumba instructor I have ever had. She makes coming to class fun and always encourages people to try their best. I was even brave enough to try a HIIT class because of her

Fantastic experience: See Tony Rumanes for all your training needs!

Fantastic experience: The weight lifting equipment is and Brendan always bringing good energy to the building

Fantastic experience: Great gym!!

Negative experience: Dear Crunch Fitness Management, I hope this message finds you well. I am currently visiting Atlanta from Berlin, Germany for one month, and my mother and I were genuinely excited to join Crunch Fitness together. On Friday around 4 PM, we had a wonderful experience with three of your staff members — Jackson, Ivana, and another gentleman who seemed to be a manager. They welcomed us warmly, explained the membership options, and even provided us with free trial passes so we could test the facilities before making a final decision. Their professionalism and friendly energy left a fantastic impression on us, and we were ready to commit to a membership plan (around $30/month for a year). Unfortunately, my experience this morning was the complete opposite. At around 8 AM, I went to use one of the passes that had been personally signed and given to me by your staff. The front desk employee on duty (a woman with dyed yellow hair and exaggerated false eyelashes, whose demeanor and presentation were far from professional for a fitness environment) immediately gave me an unpleasant and defensive attitude. While she did accept today’s pass, she told me that the other passes I still have — which were also signed and handed to me by your own staff — could not be used. This makes absolutely no sense: why were they given to me in the first place? This contradiction not only creates confusion but also made me feel unfairly questioned. Her dismissive and almost hostile behavior completely ruined what should have been a positive workout experience. A gym should be a safe and welcoming space, where members and guests feel comfortable — not a place where the very first person they see greets them with hostility. While your staff on Friday made me feel at home and motivated to join, today’s interaction with this employee completely changed my perception of your facility. With all due respect, I cannot imagine signing up for a long-term membership if I risk encountering this type of treatment at the reception. First impressions matter, but consistency matters even more. I strongly suggest that management review this incident and take the necessary steps to ensure that all members and guests are treated with professionalism, respect, and courtesy — values that Jackson, Ivana, and the other gentleman clearly demonstrated. Thank you for your attention. Mit Freundlichen Grüßen, Ernesto Marcano

Fantastic experience: I enjoy going to crunch. They have all the equipment needed. The staff is great and the people are friendly and very motivating. Good vibes

Negative experience: I went as my friend’s guest because I’ve been looking for a new gym, specifically ones offering solid group classes. Upon checking in, the receptionist—who appeared to be training other employees—told us only members could enter the class and suggested I wait outside until my friend was finished. She repeatedly told me that if I signed up, then I’d be able to join her. We were asked to leave our yoga mats by the trash can, which felt a bit unwelcoming. What struck me as odd was that they kept highlighting the benefits of group classes before offering a chance to try. I was asked 4-5 times if I wanted to sign up, but given that the only option presented was paying a yearly fee + 3 mo. membership before I could experience what they were like, I really didn’t want to. The gym itself was clean, well-equipped, and loved that the AC was on full blast but the initial interaction left such a bad impression that I probably wouldn’t go back there.

Fantastic experience: Love this gym!

Fantastic experience: Very nice and clean

Negative experience: Just relocated to Johns creek and went to this location with a wellhub account twice this week with no problem. Today, after I scanned my code, Sadie said it was not valid but would not be able to show me the proof. On my wellhub account, it showed I have already checked in this location. I showed the checked in info to Sadie but she still refused to let me in. Very poor customer service. Disappointed.

Fantastic experience: Logan is the best everrrrrrrrr

Fantastic experience: Switched gyms to crunch and couldn’t be happier! Raury and Catalina helped ease into the transition seamlesssly !

Negative experience: The membership rules here make absolutely no sense. When I first signed up for the “membership + 1 person” plan, they told me I could bring anyone with me—random friends, family, whoever. Then suddenly, they changed it so it could only be one specific person. Now, they’ve decided that I have to leave my ID at the front desk while I work out. What if they lose it? Who’s responsible then? It feels like they change their rules every single month, and it’s always more inconvenient for the customer. Very frustrating.

Fantastic experience: This location is super clean and all equipment is working properly. The staff was also super friendly and helpful in signing me up for my membership. I had an especially amazing experience with a trainer named Bri. She was so helpful in terms of communicating and demonstrating. Can’t wait to come back!

Positive experience: Great facility, doesn't have kettle bells tho

Fantastic experience: Very nice gym. The price is great I have the highest membership and definitely worth it! Classes are so nice. So many to choose from. Im happy with my gym

Fantastic experience: I have been a member at the Crunch-Johns Creek location for about two years now. I absolutely love it. I love that the first face I see when I enter is my girl, Ivana ! She IS Crunch ❤️. The gym is clean, fully equipped with the best equipment, top tier personal trainers and a really good community of people that prioritize self care through fitness. I am so content here.

Negative experience: Very untidy, they don’t change bins frequently, the picture shows 10% of wipes

Fantastic experience: The staff is so helpful and nice

Fantastic experience: love this place

Fantastic experience: love this place. Great staff.

Fantastic experience: It’s cool

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I love Crunch Gym! The energy is always motivating, and the staff is super friendly and helpful. The equipment is clean and well-maintained, and there’s never too long of a wait, even during peak hours. I also really enjoy the group fitness classes—they keep me accountable and make working out fun. Whether you’re just starting out or already on your fitness journey, Crunch makes it easy to stay consistent. Highly recommend!