Onelife Fitness - Crabapple Gym

Information about Onelife Fitness - Crabapple Gym
Opening hours
- Monday: 5:00 AM – 11:00 PM
- Tuesday: 5:00 AM – 11:00 PM
- Wednesday: 5:00 AM – 11:00 PM
- Thursday: 5:00 AM – 11:00 PM
- Friday: 5:00 AM – 10:00 PM
- Saturday: 8:00 AM – 6:00 PM
- Sunday: 8:00 AM – 6:00 PM
Our comment from FitFit United States about Onelife Fitness - Crabapple Gym:
Onelife Fitness - Crabapple Gym, located in Alpharetta, is recognized for its exceptional staff and well-maintained facilities. Visitors frequently highlight the helpful and friendly employees who create a welcoming atmosphere, making it a fantastic gym for families and individuals alike.
The gym boasts a variety of amenities, including a movie theater cardio room, saltwater pool, and an extensive array of fitness classes. Many users commend the cleanliness and modern equipment, which contribute to an enjoyable workout experience. The vibrant environment, with energetic group classes and a diverse selection of machines, contributes to a positive atmosphere where members feel motivated to achieve their fitness goals.
However, some guests have reported frustration regarding membership cancellation processes, stating that they faced challenges and lengthy communication delays when trying to cancel their memberships. Additionally, while most of the equipment is praised, several reviews mention that certain machines are occasionally overcrowded during peak hours, leading to waits for usage.
In summary, despite a few concerns surrounding membership policies and equipment availability during busy times, Onelife Fitness - Crabapple Gym is a highly regarded facility offering a wide range of classes, a friendly environment, and good maintenance of equipment. It is an excellent choice for anyone looking to stay fit in a community-oriented setting.
Services, Machines and Guided Classes
Onelife Fitness - Crabapple Gym: Opinions

Fantastic experience: Great gym. Nice staff and clients are friendly too.
Hi John, thank you so much for your kind words! We’re glad to hear you’re enjoying the gym and feeling welcomed by both our staff and fellow members. Creating a friendly and supportive community is really important to us, and we’re happy to have you as part of it. Looking forward to seeing you around!
Positive experience: Love this gym, great staff, patrons are respectful and most importantly NO Filming. People come here to workout not make YouTube videos
Hi Brandon, thank you so much for sharing your experience! We’re glad you love the gym and appreciate our respectful community. We totally agree—this is a place to focus on fitness, not filming. We’re proud to provide a comfortable, distraction-free environment where everyone can work toward their goals. Looking forward to seeing you at the gym!
Fantastic experience: Super nice and helpful!
Thank you so much, Jessi! We’re glad to hear you had a great experience with our team. We’re always here to help!
Fantastic experience: I love this gym, group fitness is awesome! Shout out to Ana and Stephanie for a super fun Pump class today! Yoga with Tammy is a real treat too.
Thank you, Chris! We’re so glad you’re loving group fitness and having such a great time in Pump with Ana and Stephanie. We’ll be sure to pass along your kind words to them and to Tammy too for making yoga such a treat. We love having you as part of our fitness family!
Fantastic experience: Saturday spin class was great! Thanks Stephanie!!
Thank you for your 5-star review! We're happy to hear that you enjoyed the Saturday spin class with Stephanie at Onelife Fitness Crabapple.
Fantastic experience: I tragically lost a large sum of cash in the gym parking lot and with the help of One Life's amazing employee Cadizsh Norford who went out of his way to locate an honest lady who reported the lost cash and was succeasfully able to aid in getting the lost money back to me. I am foreveor grateful to Cadizsh and the whole experience has restored my faith in humanity! Thank you so much!
Austin, thank you for sharing this incredible story! We’re so glad Cadizsh was able to go above and beyond to help you and ensure your lost money was safely returned. Acts of kindness like this truly highlight the character of our team and community. We’ll be sure to pass along your gratitude to Cadizsh he’ll be thrilled to know he made such a positive impact.
Fantastic experience: Ben A. Is the best personal trainer ever for me the last two years at OneLife!’
Thank you for your 5-star review, Eric! We're happy to hear that Ben has been the best personal trainer for you over the last two years at Onelife Fitness Crabapple.
Fantastic experience: KARAN IS THE ABSOLUTE BEST TRAINER EVER!!!
Thank you for your 5-star review, Barbara! We're happy to hear that Karan is making such a positive impact on your fitness journey at Onelife Fitness Crabapple.
Fantastic experience: I have been a member of Onelife (Crabapple) and love it!!!! Everyone is always so kind and supportive!! My trainer Rebecca Belles is EVERYTHING!!!!
Abby, thank you so much for your kind words! We’re thrilled to hear you’re loving your experience at Onelife Crabapple. Rebecca is truly amazing, and we’re so glad she’s been such a big part of your fitness journey. We’ll be sure to share your shoutout with her she’ll love hearing this!
Fantastic experience: Best gym! Best people! Amazing service… is like you are working out in your house
Thank you, Luis! We’re so glad you feel right at home here at OneLife Fitness. Our goal is to create the best environment for our members, and your feedback means the world to us. We’ll keep working hard to make every workout a great one!
Fantastic experience: I was so intimidated to join a gym but the staff made me feel so comfortable and gave great options for a newbie. My trainer Vinny is incredible. I've gotten stronger and more confident in just the 2 months I've been coming. Great facility and great staff!
Thank you for sharing, Becca! We’re so glad our team helped make you feel comfortable from the start, and it’s awesome to hear how much progress you’ve made with Vinny in just a couple of months. Keep up the amazing work you’re an inspiration!
Fantastic experience: The whole team up front is fantastic and make the best shakes ..
Thank you, Daniel! We’re so glad you’re enjoying the shakes and that our front desk team is making a great impression. We’ll be sure to share your kind words with them they’ll love to hear it!
Fantastic experience: I love this gym! The staff is so friendly and always makes me feel at home - plus the gym is clean and organized every time I go.
Thank you, Kathleen! We’re so glad you feel at home here. Our team takes pride in keeping the gym welcoming, clean, and organized, your kind words mean a lot!
Fantastic experience: Been coming here for a couple years. Great gym. My kids love the staff. And thanks for the free smoothie :)
Thank you, Abril! We’re so glad to hear you and your kids feel at home here, and we love that you enjoyed the smoothie treat too. We appreciate you being part of our OneLife family!
Fantastic experience: Been going since 2010 when it was Atlanta fitness and by far the most elite gym in the area
Wow, thank you Haley! We truly appreciate your loyalty since the Atlanta Fitness days. It means so much to have you with us all these years, and we’re proud to continue being your go-to gym!
Fantastic experience: I originally joined this gym two weeks before the Covid shut down. And I was so impressed with the way they let me suspend and eventually end my membership that five years later when I started thinking about finding a gym, I was inclined to come back here and I’m glad I did. I spend most of my time in the yoga studio and the pool, but this gym has everything I could possibly imagine wanting or needing and the people are just great! The hours are really good. They work for people like me who wanna get a work out before 6 AM and people who prefer their evenings.
Thank you so much, Paula! We’re honored that you chose to come back after all these years. It’s wonderful to hear you’re enjoying the yoga studio, pool, and everything else our club has to offer. We’re glad our early and late hours work well for your routine, and we look forward to being a part of your fitness journey for many more years!
Fantastic experience: I had a good two free training sessions with a trainer who works here named Sam Zandi. He is a friendly, helpful guy. It is a nice gym, and I've been going here for a while. *A friend of mine told me he unfortunately had a bit of a hassle getting his membership cancelled a few years ago, and it seems a lot of the 1 star reviews complain of similar issues. If I have serious issues with cancellation at some point myself, I will lower my rating of this gym. I am unhappy to hear these stories. Hopefully those issues aren’t as bad now.
Thank you for your 5-star review, Wilson! We're happy to hear that you enjoyed your training sessions with Sam Zandi and appreciate your continued support of our gym.
Fantastic experience: Front desk has phenomenal customer service! Gym has excellent equipment. People are very nice and accommodating! 100% recommend to anyone within 10 miles of this location!
Thank you so much, Drew! We’re thrilled to hear our front desk team made such a great impression and that you’re enjoying the equipment and welcoming atmosphere. We truly appreciate the recommendation!
Fantastic experience: I’ve been coming back!!! Every summer for 4 years while at college and have lived my experience! The staff and equipment is TOP NOTCH!!
Thank you so much, Danie! We love that you keep coming back every summer it means a lot! We’re glad you’ve had such a great experience with our team and equipment. Can’t wait to welcome you back next time you're in town!
Positive experience: Gym quality has dwindled within the last year or so. Broken/ damaged equipment - (theres a machine thats been out of order for almost a couple months) operational issues (outlets in the whirlpool and swim area dont work. Whirlpool is never hot, just lukewarm. Sauna is unpredictable.) I only come to this gym cause its close to my work and I can get a workout in after I am off. Staff are friendly and helpful. Fairly clean locker room.
Thank you for your review, Nick. We apologize for the maintenance issues you've encountered and will address these concerns with our management team to improve the gym's quality and ensure a better experience. We’d love to assist you, but we weren’t able to locate your account under this name. When you have a moment, please email us at [email protected] with your full name, member number, and a copy of your review. We’ll make sure the right team member follows up with you as soon as possible. Thanks again for bringing this to our attention!
Fantastic experience: We love this gym! My husband and I usually come during the week, but today we decided to bring our baby and try out the ClubKid service. It was a great experience! The staff was super friendly, the environment feels safe, and everything is clean and well organized. In the photo, our son testing the leg press machine… the perfect weight for a 14 month old is 10 oz per leg . Definitely the gym’s youngest member! Thank you, Onelife Fitness Crabapple, for thinking of the whole family
Thank you for your 5-star review, Michelle! We're happy to hear that you and your family enjoyed the Kid's Club service at Onelife Fitness Crabapple, and that our friendly staff and clean environment made it a great experience for everyone.
Positive experience: I have been coming to One Life for 9+ yrs now. A few yrs ago their longterm management and team members left, trainers have remained the same for the most part, they are great! I personally do not utilize them but a lot of the other local community parents do. My biggest qualms with this location is they don’t deep clean EVER! The rafters, fans, and in-between the stationary machines have years of collected dust and dead skin. And the sauna… they let it get so bad every few years that they eventually replace the boards… Even the padded workout matts have years of hair and dust in the cracks. It’s honestly extremely gross. Deep cleaning in any public facility should happen quarterly aligned with closed days/ holidays, minimum 2x a year (don’t be cheap One Life, pay a service or use the local high school kids). Lastly, they over sold their memberships years ago. The only reason I still come is because I can literally walk here. But the only time it’s not packed is 5:30am - 7am and any time after 9pm during the weekdays. On weekends don’t ever try to come before 1pm…
We apologize for your experience, Thomas. We appreciate your feedback on cleanliness and membership capacity, and will address these concerns with our team to improve the situation. We will get in touch with you directly to discuss this further.
Positive experience: They have classes but the free ones here are like zumba and yoga type stuff. The ones I'd actually want to take (HIIT and other strenuous stuff) cost extra and shut down a room that I like to use, right when I'm able to get to the gym. So that's frustrating and disappointing. Gyms I've been to previously had those kinds of classes at no extra cost. But I guess that keeps the base price lower than what it would otherwise be. Other than that, though, it's a pretty good gym. It's spacious, has a good mix of equipment/machines/etc. It's not too crowded, has a range of ages and abilities, isn't intimidating, is pretty utilitarian, neither super fancy nor spartan and grungy. The staff at the front are very nice; haven't interacted with anyone else. A family plan would be nice. I'm kind of on the fence about paying full adult membership price for my teenaged kids; for now, during the summer, I'm making them go regularly enough, but once school starts back up, I can't imagine it'll be worth it. [Updated: I think they recently shortened their hours to end at 6pm on weekends. Or if it was always that way, Google had it wrong up until a day or two before the day I wanted to do a weekend late workout with my daughter. Either way, I wish they didn't close early on weekends.]
Thank you for your review, Robert! We're happy to hear you find our gym spacious and well-equipped, and appreciate your feedback on class pricing and family plans. If there's anything else we can do to improve your experience, please let us know directly.
Fantastic experience: Luke the General Manager is the best at what he does
Thank you for your 5-star review! We're happy to hear that Luke's management skills have made a positive impact at Onelife Fitness Crabapple. We appreciate you being part of our community!
Fantastic experience: I've gone to One Life for multiple multiple years and for that I like it a whole lot. Everybody so personable. I trained with Molly a couple years back and she is so friendly and knowledgeable. I go to Hot yoga pretty much every week. The instructor that I see is BJ and she is quite knowledgeable and personable. Highly recommend!
Thank you for your 5-star review, Holly! We're happy to hear you've enjoyed your years at Onelife Fitness Crabapple and that Molly and BJ have made such a positive impact on your experience. We appreciate your recommendation!
Fantastic experience: It’s the best gym ever I joined 13 years ago love it
Positive experience: Was way better when Ben was there… way too many teenagers & creepy men
Fantastic experience: Personal training and stretch is fantastic. Love the small gym feel in a big gym environment, all the equipment I need! Staff and members are friendly and always helpful! I have a lower back problem that flares up occasionally, Matt has been able to fix it everytime!
Thank you for your 5-star review, Alexandra! We're happy to hear you enjoy the personal training and stretch sessions at Onelife Fitness Crabapple, and appreciate Matt's ability to help with your lower back problem. Thank you for being a part of our community!
Fantastic experience: Personal Training staff is very friendly and super knowledgeable. The STRETCH & RECOVERY program at Crabapple is out of this world, simply amazing experience!
Thank you for your 5-star review, Matt! We're happy to hear you find our personal training staff friendly and knowledgeable, and that you had an amazing experience with the STRETCH & RECOVERY program at Onelife Fitness Crabapple!
Fantastic experience: Great facility, great staff. Personal training team is awesome!
Thank you for your 5-star review, Luke! We're happy to hear you enjoy the facility and appreciate our awesome personal training team at Onelife Fitness Crabapple!
Fantastic experience: I've been a member at Onelife - Crabapple for several years now. The staff is friendly and helpful! The gym has everything I need for my workouts and is always clean. I've worked with several different trainers there over the years and they've all been amazing and knowledgeable. I recommend this gym! I couldn't be happier!
Thank you for your 5-star review, Amy! We're happy to hear you enjoy the friendly staff, clean facilities, and knowledgeable trainers at Onelife Fitness Crabapple. We appreciate your recommendation and are glad to have you as a member!
Fantastic experience: Great place to workout. Depending on when you get here it could be busy.
Thank you for your 5-star review, Moacyr! We're happy to hear you think Onelife Fitness Crabapple is a great place to work out.
Fantastic experience: I've been only going to this gym for a little while but it seems to be nice everybody is friendly and it is very clean. So my experience so far I would recommend this place to my friends and family
Thank you for your 5-star review, Donald! We're happy to hear you find our gym clean and friendly, and appreciate your recommendation to friends and family.
Fantastic experience: Great Gym & Excellent Staff! Onelife Fitness in Crabapple is always clean, well-maintained, and equipped with everything you need for a great workout. The atmosphere is welcoming, whether you’re lifting weights, taking a class, or just getting in some cardio. The gym also features a tanning bed, a standing tanning unit, and hydro massage beds, adding extra perks to the experience. A special shoutout to Raul—he truly goes above and beyond! His energy, professionalism, and knowledge make a huge difference. Whether you need guidance, motivation, or just a friendly face at the gym, Raul is always there to help. Highly recommend this gym to anyone looking for a great place to train!
Thank you for your 5-star review, Pouyeh! We're happy to hear you enjoy our clean facilities, welcoming atmosphere, and appreciate Raul's exceptional support at Onelife Fitness Crabapple.
Negative experience: Customer service and policy’s need some serious work. I was charged for an entire year, when I was told my membership had already been cancelled, twice. It’s also extremely crowded.
Positive experience: Was a great gym when it started but it has really gone downhill. Many of the TV's don't work or are all tuned to the same station. I saw two people trip on bags others left on the floor on two separate occasions. Even though, there are signs up that say "no equipment bags on floor", they don't enforce anything. There is going to be a significant accident there someday. People often just sit for several minutes on equipment using their phones or chatting with people. Machines are often needing repairs. It's frustrating to see a nice gym start to fall apart
Hi Kathy, Thank you for your feedback. We're sorry to hear about the issues with the TVs, gym etiquette, and equipment maintenance. We'll address these concerns to improve the overall experience for our members.
Fantastic experience: We've come here for a few years. It's been a positive experience. Other than the holidays, it's never overly crowded. Though it does fill up in prime time. Staff is friendly and the place is clean. We also do Zone 4, which is great (I've never done fitness classes before this and find it to be a good motivational environment that allows me in my own headspace, while fostering the "peer pressure" to go harder). I see a ton of bad reviews for this location regarding tough cancellation policies and shady business practices. While I can't comment on them, I can say that when I needed to postpone my membership for a month due to travel, the request was accommodated with no hassles. Having other locations in the area add to the convenience factor. We recommend Onelife.
Hello Russell! Thank you for your 5-star review and for sharing your positive experience at Onelife Fitness Crabapple. We're happy to hear you enjoy the Zone 4 classes and appreciate the convenience of our locations. We value your recommendation and look forward to seeing you at the gym!
Negative experience: Look at ALL the one star reviews below!! ZERO STARS if I could. This place has hidden charges out the wazzo?! My $35 per month ends up being over $ 60 per month, and require 3 month notice before you quit. THEY ARE SCAMMERS. Then they charge you $ 150 cancel fee when you want to quit. HORRIBLE, you have been warned
Hi Lake,
Thank you for your review. We apologize if any part of your membership agreement was confusing. However, we require a 30 day notice before the next billing cycle for cancellation. We do have an annual maintenance fee, however any changes made to monthly dues are communicated directly to our members.
Fantastic experience: Been lifting here 5 years. Great Equipment even better staff (especially ma boy Ben). Feels like Home
Fantastic experience: This gym offers everything you need with the most helpful staff. The trainers and front desk staff are all very professional and work with a great attitude.
Hello Meraj! Thank you for the 5-star review! We're thrilled to hear you find our gym offers everything you need and appreciate the professionalism and great attitude of our trainers and front desk staff. We look forward to seeing you at Onelife Fitness Crabapple again soon!
Fantastic experience: The staff and the manager are very attentive and helpful. The group classes are amazing.
Hi Jancy. We are thrilled to work for wonderful customers like you. Thanks again, you are truly appreciated! I We thank you for choosing Onelife Fitness - Crabapple Gym!
Negative experience: Egregious cancellation. I emailed initially on 8/1 and wasn’t responded to after I followed up on 8/23. Thus, they are trying to bill me for another cycle for September to October after I move away! 3 week replies for a cancellation is insane and should not be blamed on the customer! If a manager sees this, I’d be happy to settle the balance for September with no fees and no charge for September to October!
Hello Gavin, We apologize for our original oversight and are sincerely sorry if this caused you any inconvenience or hassle. According to your account the additional month fee was waived, after we back tracked to your original request to cancel due to relocation. We are sorry to see you go and again apologize for your experience!
Negative experience: Charged ~$3000 with no word from personal trainer and not received refund. Canceled and stopped going. Being told 197$ balance will be sent to collections. If you sign up don’t expect to be able to cancel anytime with no repercussions.
Hello Jonah! We are sincerely sorry for your experience! This is certainly not what we want for our members! I have reviewed your account and your balance has been waived. We apologize for any inconvenience or frustration that this has caused you. Our Club Manager would be happy to connect with you directly to address any concerns you may have, she can be reached at [email protected]
Positive experience: Busy, neat, energetic, lots to do, friendly, fun place.
Hello Gene! Thank you for your kind words! We're thrilled to hear you enjoy our gym's vibrant and fun atmosphere! We're happy you enjoy the Onelife Fitness variety of state of the art equipment and amenities offered! If there is anything we can do to further improve your experience, please let one of our managers at the club know - we're here to help!
Negative experience: It smells like old feet in this place, If it’s packed or empty. Join elsewhere, they don’t put anything back into the facility at all.
Hello Erin, We are sorry your experience did not meet your expectations. We understand that during certain hours the club is at a higher volume but we always hope our members can still fit in a great workout! We continuously upgrade our equipment as often as we can and upgrade our amenities! I see your membership was cancelled April 2024, we're sorry to see you go!
Fantastic experience: Fantastic gym. Great trainers and staff. Very clean facility. Definitely recommend.
Hello Timothy! Thank you for the wonderful feedback and for recommending us! We're thrilled to hear you enjoy our club! We appreciate you shouting out our wonderful Personal Trainers and our awesome staff! We appreciate you being a Onelife Fitness member!
Fantastic experience: no complaints :) i wish they were open longer on sunday though
Hello Izzy! Thank you for your positive feedback and suggestion! We're always looking for ways to improve our members experience, so we'll consider extending our Sunday hours. We hope to see you again soon at Onelife Fitness Crabapple!
Fantastic experience: Excellent gym that I’ve been going to for over a year now. Great vibe in here overall, with mostly functional machines. Great selection of cables, free weights, and other equipment. This place desperately needs a second pec-dec; every time I need to use the one here 4-5 people surround it like a bunch of vultures, which makes using it pretty awkward. Other than that, this place is great. By far the best of the OneLives I’ve been to.
Hello Matt! Thank you for your positive words and for being a loyal member for over a year! We appreciate your feedback on adding a second pec-dec machine and we will pass along your suggestion to our leadership team!
Fantastic experience: Excellently trained class leaders, clean and well maintained workout area, fun way to exercise thoroughly in an hour. I always fell refreshed, stronger and calm after having a 1 hour workout.
Hello Diane! Thank you for your kind words! We're thrilled to hear about your positive experience and how refreshed, strong, and calm you feel after working out with us! Thank you for being part of the Onelife Fitness community!
Negative experience: Would give 2.5 stars if possible. Pros: The staff are all fantastic, very nice, welcoming, and accommodating of any questions or needs the members have. The gym is pretty nice, and it seems like they try to keep it clean. The movie theater cardio room is a cool idea, I haven’t seen something similar at a lot of other gyms. Cons: The equipment doesn’t get updated very often, and some of the dumb bells look like they haven’t been replaced since the gym opened. They also lack duplicates of some very commonly used machines (pec deck, hack squat) which can mean waiting around especially during peak hours. They use a different company to handle billing and that company makes it as difficult as possible if you want to pause or cancel your membership. Overall, not great, not terrible.
Hello Evan! Thank you for acknowledging our staff and unique features, and for bringing the equipment and billing concerns to our attention. Your concerns have been noted; we are committed to improving and appreciate your feedback! Our Club Manager would be happy to connect with you directly, please don't hesitate to email at [email protected]! Thank you.
Negative experience: My wife and I have two kids under two years of age and we drive the extra distance to the Holly Springs location because the daycare at Crabapple is awful, simply put. I don’t care to take the time to elaborate but there is a night & day difference in the daycare. My daughter is excited to go to Holly Springs, while I have to bribe her into the Crabapple gym. I try again every 6 months thinking it has to be better but it never is.. so disappointing because Crabapple is much more convenient for our family but Holly Springs is clearly much better operated and managed.
Hello Grant, While we are happy to head you and your children enjoy the Holly Springs Kids Club; we are very sorry to hear of your experiences with Onelife Fitness Crabapple! We'd like to hear more about the experiences so we can learn where to improve! Our Club Manager would be happy to connect with you, please email him at [email protected]! Thank you!
Fantastic experience: This is by far the best Onelife! Super clean and great staff. Alyssa is super helpful!
Hello Connor! Thank you for your wonderful review! We are thrilled to hear about how much you love our Onelife Fitness Crabapple club! We will be sure to pass on your compliments to Alyssa and the rest of our team. We appreciate you being a Onelife Fitness member!
Negative experience: The staff is fantastic and hence the stars, but the business charges an annual maintenance fee and you can tell that very little goes to updating the machines. The place is large and offers many different rooms, but has limited plates, dumbbells and no duplicates of commonly used equipment (which creates a bottleneck). Overall the equipment is ancient. It’s as if this gym is where all the other locations drop off their broken and outdated equipment. Update: January 2025 Ice machine broken, water fountain broken, toilets clogged, urinals broken, machines broken and over crowded. Staff is still fantastic! Yet the gym is crumbling to the ground.
Hello Rojas, We're sorry that your experience has not always met your expectations! Thank you for bringing this to our attention your concerns have been noted and will be addressed. We are continuously working to enhance our members fitness experience! We appreciate your kind words about our staff - we'll be sure to pass along the feedback! Thank you.
Negative experience: Terrible customer service. Was overcharged $130 and no one can tell me why or fix it. Tried to contact corporate because the local gym cannot fix it and have not received a call or email back.
Hi Carly, I'm very sorry to hear of your experience! The General Manager, has been made aware of your feedback and concerns! We'd appreciate the opportunity to connect and improve your experience. May you please email [email protected]!
Negative experience: Went for a tour yesterday and was completely disrespected. Intentional ignorance of a tour that was worthy of a gym that does not care. I’m certain the corporation would not want that representation. They Lost a family membership that day but we lost so much more - faith in humanity!
Hi William, we would like to apologize for the experience you had with us. We will be speaking with the team to ensure we are coaching up our team members. Thank you!
Negative experience: DO NOT GET A MEMBERSHIP HERE, now don’t get me wrong it is a nice gym but I bought a membership here in December with the intention of going quite often, however with soccer season starting and the gym being 20 mins from my house I never have time to go. Because of this I have tried to cancel my membership 4 different times online through the app. Then I have sent an official cancellation letter which I have had no response to in any way. So just keep it in mind that if you are not going to be using this gym consistently and getting your moneys worth you will be stuck paying month after month without a way to cancel the membership because staff simply ignores the request too.
Hi Will, thank you for providing us with feedback on our cancellation process. We would love to assist you to ensure your membership gets cancelled. If you can please email "[email protected]" . Thank you!
Fantastic experience: Been coming here almost 6 years. Great gym. Great staff.
Hi Omar,Thank you for the 5-stars! ⭐⭐⭐⭐⭐
Fantastic experience: Love everything about this gym and THIS location. super friendly staff! Hands down best gym experience overall. Best equipment. Best floor plan layout. Can’t beat it! HIGHLY RECOMMENDED. Mariam (:
Hi Mariam,On behalf of myself and the team, we are so happy that you are enjoying your experience with us! It has been a pleasure serving you and we look forward to more great experiences at Onelife Fitness - Crabapple Gym. Please feel free to provide more feedback to let us know exactly what we are doing right!
Negative experience: Good gym but there is NEVER any parking the same vehicles hog all the closest spots so people are saving spots for others. NOTHING is ever done about it. Women should NOT be forced to literally park all the way across the parking lot the farthest away from the gym in the pitch black just because the same cars take the closest spots.
Hi Melita, Thank you for your review! We can understand your frustration towards other members taking up the closest parking spaces. We apologize for this!
Negative experience: I used to love this gym, but can’t stand walking in there now. The gym is overcrowded even in the slow times and you can’t get on equipment. There is always equipment broken for weeks. Went in there yesterday and brought my son into the kids club and all the tvs were broken and kids were just sitting there with nothing to do. I am very disappointed with how badly this gym is now managed.
Fantastic experience: Very friendly place to exercise.
Hi Chang, Thank you for leaving us this review! Have a great day!
Fantastic experience: Great facility with every piece of equipment you need. Sometimes crowded but that is the nature of the beast. All employees are friendly and helpful.
Hi Tim,Thank you for the 5-stars! ⭐⭐⭐⭐⭐
Positive experience: Good equipment options and interior styling. Pricing is good for what you get. The major downsides are that the facility and equipment are not clean and I never see anyone cleaning anything. Hot tub at this location doesn't heat well. It is in an embarrassing state compared to the Perimeter location. Also note this gym is location is crowded if you don't like that. You sign a one-year contract on day one.
Hi Kevin, thank you for providing feedback to us! We will be sharing this with our management team at Crabapple to ensure we are cleaning the equipment.
Negative experience: Worst one life there is I love one life but this is the worst with all the teenagers who just hog the mechines and waste everyone’s time and money
Hi David, we would like to apologize for the experience you had at our Crabapple location. We will be sharing this with our team to ensure we are coaching our younger members on gym etiquette.
Fantastic experience: I love this gym. I have been going to the one in Dawsonville because it is close to my job. I miss this one because you must immediately use a machine. I am returning to the habit of going in the morning but easier said than done.
Hi Nicholas.We are thrilled to work for wonderful customers like you. Thanks again, you are truly appreciated! I We thank you for choosing Onelife Fitness - Crabapple Gym!
Negative experience: This gym is unethical at best borderline criminal is more like it. While living in Georgia we enjoyed the facilities and classes just fine but in May of 2022 we moved from the state across the country. Before we left we “canceled” in person was told great just follow it up with an email; no email address was provided but we used the crabapple email address thinking that was acceptable. Since then we have emailed repeatedly, sent a certified letter, blocked the merchant with our credit card (they change their merchant id number regularly so it only works temporarily) and still have managed to get charged every month. Only today after I threatened to call the police and file a fraud charge was I informed there was a “special” email address for cancellations. Their own records show that we haven’t stepped foot in the gym in over 600 days. Yet, we have been charged consistently even though we have tried again and again to cancel. Beware it’s great while it lasts but when you want to leave it will cost you loads of money, time and energy.
Negative experience: The drinking water was intentionally lukewarm to sell, and the pool water was supposed to be lukewarm, but it was too cold to purposely prevent swimming for a long time.
Thanks Onelife Fitness - Crabapple Gym! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers.
Fantastic experience: Love it here, the Perfect setting for Females to work out safely, with professionals who knows exactly how to help you get and keep a banging Body.✅
Thank you for your review and kind words about our business! We are thrilled to hear that you find our gym to be a perfect and safe setting for females to work out. We appreciate your feedback and we hope to continue providing excellent fitness services.
Fantastic experience: Super clean facility. Well staffed and willing to answer all questions and make observations. Vinny Barone is a fantastic trainer!
Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
Negative experience: This gym needs a serious renovation. I won’t list all of the things that are either broken or poor quality and about to broken. Please update your gym and bring it up to the standards the other locations have been brought up to. Thanks.
Emily, thank you for leaving us this review! We will be having our General Manager connect with maintenance to see what we can do to make ensure all equipment is in a working order and fixed in a timely manner. Have a great day!
Negative experience: READ YOUR CONTRACT FULLY. I cannot cancel my membership without proving I’ve moved 15 miles away and need to give advance due notice TO STOP PAYING. Horrible predatory contract
Hello Corey,I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. The General Manager will be reaching out to you shortly to provide assistance in this situation.
Negative experience: Do yourself a favor and DON'T sign your kids up for the family plan! Called to request cancellation for our child who is under 16yrs old and was told "they can't cancel unless they move..." Completely ridiculous! After further argument they agreed to cancel for a $100 fee! Unbelievable! Worst customer service experience and the policy towards kid memberships is awful!!!
Hi Christopher,We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like to provide any assistance that we can to help you cancel your Childs account, unfortunately we can not find you in our system. If you don't mind emailing [email protected] so we can assist you in any way we can!
Negative experience: It's a great gym if you like to work out in a place where the temperature is 79 degrees. It has been like this for a very long time and the management/owner does not care to fix it !!!!
We apologize for the A/C unit being down. At this time, we have had our maintenance team out there and they have fixed the issue. The A/C unit is working. Again, we apologize for this situation.
Negative experience: Completely lied to me regarding cancellation in order to get me to sign up my family. Never informed me it is a 12 month agreement with an early cancellation fee and buy out option + last months dues + any dues that process in the next 30 days. Very unhonest when asked during sign up.
Hello Jenay,I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. The general manager of Crabapple will be reaching out to you shortly to discuss your review. We apologize that cancelling with us has not been easy and we would like to assist in any way we can.
Fantastic experience: It isn’t often that I take the opportunity to write a scrupulous review about a Fitness Instructor, but in this instance my words are an understatement to describe the zealousness and monumental delivery that Suki, the Zumba instructor, brings not only to our class, but to OneLife Fitness as a whole. The time she invests into her choreography to ensure that the delivery of her class is soulful is profound. The way she uses her gift of dancing to edify those around her is something you cannot put a price on. Ernest and I truly appreciate the dedication that Suki puts in. It is rare to find someone who so intentionally uses their energy as a channel of proclivity to spread the joy and gratitude within themselves to those of us in class. We cannot say enough about the quality of Suki’s class as a whole. All day we have been speaking of how today’s class was the best ZUMBA class either of have ever taken in our lives (which speaks volume, as we both have taken countless classes with instructors, ZES’s, etc). OneLife- you found an amazing gal! ☺️
Thank you for the wonderful review and for taking the time to share your feedback with Onelife Fitness - Crabapple Gym. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. We will be sharing your kind words with Suki!
Positive experience: Great gym! Cost effective and super nice. The missing star is thanks to maybe the dumbest men in the Milton/crabapple area that can’t seem to understand how to use a sauna without breaking it every few months. Dude you drank 90 IPA’s this week, the extra 15 degrees you gain with a wet paper towel on the thermostat ain’t the fix….
Positive experience: This review is because of the air conditioning and is not a reflection of the staff. I give the staff 5 stars. The one star is because the air conditioning has been broken for a while now and there’s no excuse as to why it’s broken in the middle of summer with 90° days. The reason it’s a big deal is because it basically feels like you might as well be outside during your workouts, especially in the powerlifting room and (used to be basketball court) secondary weight lifting room. Also, there’s equipment in the powerlifting room that was coming apart as I was using it. OneLife, what’s your plan to fix this? P.S. - I don’t want a generic “HR/ I’m sorry to hear…” answer to this. This isn’t the social media manager’s responsibility, it’s the decision maker for OneLife Crabapple. I know there’s been other complaints but no response. Unacceptable. July 19 Update - OneLife has fixed the air conditioning issue and responded to my review and listened to what I said. Updated to four stars!
Thank you for leaving us this review! We apologize for the A/C unit being down, our maintenance team had fixed the issue.
Fantastic experience: Convenient location in downtown crabapple. Kids center, movie room, personal training, and other various classes including spin and hot yoga.
Hi David,On behalf of myself and the team, we are so happy that you are enjoying your experience with us! It has been a pleasure serving you and we look forward to more great experiences at Onelife Fitness - Crabapple Gym. Please feel free to provide more feedback to let us know exactly what we are doing right!
Positive experience: I like the amenities here and the separate gyms within the gym in rooms that are almost hidden. The Sauna and whirlpool are great and consistently maintained. Plenty of stairmasters and treadmills and squat racks in the side room. Only downside is the amount of kids here. It really should be 18 and up if not 21 and up. And I have a sneaking suspicion if you are an adult and come alone, they have some kids' parent follow you around here for whatever reason. Don't let your kids join and adult gym if you are paranoid about other adults and leave your conspiracy theories out of the gym!
Negative experience: Typical gym high pressure sales. After 3 months never used and decided to get a pro-rated refund. Was given a number to call, they said to call the GM at the gym. Left multiple messages with no return call. Sad as I had intended to rejoin after I was better organized/motivated but not now...
Hello Audi,I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.We are unable to locate your account in our system, if you would please email [email protected] so we can assist with this.
Negative experience: I loved this gym , but now it getting worse and worse. Men shower doesn’t have hot water longer than month. Today hot tub was cold! We were waiting whole week when we can come and sit in hot tub. We are very upset and will think to cancel our membership
Hello Viktoriia,We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain. The general manager of Crabapple will be reaching out to you shortly to discuss your review.
Fantastic experience: Best staff experiences everytime. Sean is the man, hardest worker and always does what he can to make things work for his members. Gym has all new equipment, and its pretty much always in order. Best commercial gym in the area by far.
Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
Fantastic experience: Love my PT and staff!! This Onelife Fitness is well maintained. Only area of improvement is that PT members need a dedicated space. Please get rid of movie room and dedicate this space for PT (racks, benches, weights).
Thank you for leaving us this review! We are so glad that you are loving your trainer! Thank you for giving us feedback regarding the movie room.
Negative experience: The gym is nice with good facilities and a good equipment. What really ticks me off is we have tried to cancel the member ship about 4 times and we keep getting charged. We have followed their instructions on emailing their membership group and they still charge us. This shady business practice that some gyms deal in drives me crazy. To me it doesn't mater how nice your facility is if you have no integrity.
Hi Patrick, we would like to apologize for this situation. The General Manager will be contacting you shortly to discuss your membership. Have a great day!
Negative experience: SCAM ALERT!! Signed up for personal training for 12 weeks. Trainer was late, didn't show up, scheduled wrong days, and was sick. Lost count of the sessions. Went to cancel when I thought I had 4 sessions left but found out there was 3 left. So they wanted to charge me another month for not giving them a 1 month notice. No empathy on their part. Came home canceled my credit card. Will never go there again. I think this is dome by design to scam you out of money. NEVER sign up with recurring payment. They can fleece your account, even if you put a stop payment on you card. Luckily, I do monthly payments but still cancelled my card out of an abundance of caution. Heads Up! The Auto Reply is just that, an auto reply. They are not responding to my email. Buyer beware. It is like the Hotel California. You can check in, but you can't check out!
Hi Noneya,We would like to apologize for your recent experience. We take pride in being the best we can be and really hope that every customer is treated like family. We want to make this right - unfortunately we can not find you in our system, if you can please email [email protected] so we can discuss this situation further!
Negative experience: The AC in the gym has not been working for 3 weeks now. With the hot weather we are experiencing, it really affects our performance and workout. Despite multiple complaints, there seems to be no action taken or communication from the General Manager around steps being taken or a timeline for the fix. Is Onelife Fitness - Crabapple cutting costs at the customers’ expense? We have been members for many years and this is very disappointing!! They are taking existing members for granted. New members- please think twice before joining.
Thank you for leaving us this review! We apologize for the A/C unit being down, our maintenance team had fixed the issue.
Negative experience: Gym is really nice and staff is very friendly, just pray you don't have to ever cancel or you'll have to jump through hoops and pay more fees than make any sense at all. It's a shame, would loved to have recommended them. They say after every post like this that they can't find your account. They can, they just want it to look like these are fake reviews i assume which they aren't. The corporate office had no trouble finding my account and I already emailed them at the email address they said to email them at.
We would like to apologize for the experience you had while cancelling your membership. We are unable to find your account in our system but would love to talk more about this situation. If you can please email "[email protected]" so we can discuss this further.
Fantastic experience: My fiancée and I are from out of town and needed a gym for the weekend. Not only did Onelife satisfy each of our gym-related needs, but they have many amenities and affordable commodities that make the Onelife experience more than worthwhile. Specifically, my fiancée and I have so far enjoyed their in-house tanning salon (free to members), their salt water pool, their versatile weight room, and their in-house movie theatre where you can run on the treadmill while watching a theatre-style movie! Throughout our time here, we were helped by Onelife employee Hani Himmo. Not only did we find him to be very warm, kind, and personable, but he consistently went above and beyond in meeting our needs as guests to the gym. He made our experience all the more worth while, and he is a huge part behind why we will keep coming back to Onelife in the future!
Thanks Onelife Fitness - Crabapple Gym! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again!
Negative experience: Great gym but they will gladly screw you out of your money i destituted the charges with my credit card company and blocked them from charging me when I quit and they just started charging from a different gym location absolutely ridiculous
Hello Bruce,We would like to apologize for this whole situation and would personally like to make things right. The General Manager is going to be giving you a call to discuss this further. Again we apologize for this situation and hope we can provide any assistance with this moving forward.
Positive experience: Beware of Cockroaches in the mens restroom. But otherwise, Hanni Himmo was great!!! Answered all of my questions and fulfilled my ridiculous requests. He was personable, engaging, and very accommodating! And then the second day I went, Daniel Young was just as great, going above and beyond to make mine and my fiancé’s experience great!
Thank you for the wonderful review and for taking the time to share your feedback with Onelife Fitness - Crabapple Gym. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Positive experience: It's a clean and nice GYM. Wish the ♿ handicap stalls would have shower chair that you could sit on while you get dressed. Be aware that you have to walk thru the gym to get to the pool and hot tub. There is a second women's locker room closer to the pool area but it only has one handicap stall. But you don't have to walk thru the gym. The water is nice and hot in the hot tub. Lots of different workout equipment. Staff is friendly. There is a machine that helps get rid of excess water from your bathing suit. Only problem you have to bring in your own plastic bag.
Hi Ranuka,We are thrilled to have you as part of the Onelife Fitness family! Thank you for sharing your experience. We look forward to serving you again soon!
Negative experience: Don’t waste your money. If you ever try to get out of your membership they will screw you even if you are moving to another state such as Alaska where one life does not exist….they make you write letters. Send in pay stubs, utility bills. Proof of new residence just to cancel a 20 dollar membership for a 14 year old. I finally got so fed up dealing with them I just paid the year off. They people are used car salesman and basically run a criminal enterprise when it came Mrs to memberships. They will screw u. Good riddance
Positive experience: Hits ... Clean gym. For those that are complaining about cleanliness, you haven't been to other gyms. Plenty of good equipment for the gym size. Misses ... Not enough plates for anyone to use the benches. If one person is using leg press, there are zero remaining. Tons of teenagers, being teenagers. Pretty much taking up space hanging out. This is definitely a family fitness center. Accept that and its all good.
Hi Jared.We are thrilled to work for wonderful customers like you. Thanks again, you are truly appreciated! I We thank you for choosing Onelife Fitness - Crabapple Gym!
Fantastic experience: Great place to work out super clean, good equipment and nice staff, worth the extra money!
Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
Fantastic experience: Friendly staff, good atmosphere and well maintained.
Thank you so much for your review and for taking the time to share your experience! We work hard at Onelife Fitness to meet expectations like yours and are happy to hear we hit the mark!
Positive experience: Awesome gym i love pumping iron alrthooygy it is too dim
Fantastic experience: Best gym in Georgia. Very clean and great equipment.
Hi Michael,Thank you for the 5-stars!⭐⭐⭐⭐⭐
Fantastic experience: Great place to workout! Nice staff and clean equipments!
Fantastic experience: Great amenities for the price. Gym is always kept clean and staff very friendly !
Paula, we are so happy to hear that the facility and the staff are treating you well!
Fantastic experience: Positive: Communication , Professionalism , Quality
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