Gold's Gym Tierra Este

Negative experience: They closed the gym permanantly without notice is BS. The owner is horrible and incompetent

Negative experience: Gym is closed without any proper communication. That’s crazy I hope we get a refund for monthly payment and for annual fee.

Negative experience: be aware! They will close without notice, or an excuse, for 2 days in a row now.

Fantastic experience: Yvette is a great manager

Negative experience: I went to the gym while visiting family. Therefore, I purchased a 48 hr pass. The employee stated that my day pass was good for 48 hours. However, the manager on 4/21/2020 stated I had to pay for another pass due to liability and it was only good for 24 hours. This gym has poor management and staff do not communicate efficiently. Instead of honoring what the employee told me, she wanted me to purchase another pass. For future reference, ask the employee to write a statement stating your pass is good for 48hrs.

Positive experience: Brandon was amazing and very helpful. We came in to cancel our membership and come to find out we were mislead by an employer on what date to come in and cancel our contract. Brandon was understanding and informed us the policies for the gym very politely and professionally and made his best effort to assist us in our cancellation.

Fantastic experience: Great service

Fantastic experience: I LOVEEEEE GOLDS GYM!!! My favorite place and the staff is amazing, especially Jackie she is sooo nice

Fantastic experience: best gym i have ever been too it’s spacious and lots of machines. My guy joshua at the front desk is super cool too he saved me when i was pinned under a 500lb squat.

Fantastic experience: Brandon at the front desk was awesome and very professional! Great staff support, thank you!!!

Fantastic experience: Great friendly, courteous & very knowledgeable around the gym! Always has a smile & willing to help with any questions!

Fantastic experience: Brandon is very friendly and helpful in every say at the gym during his shift. Always welcoming you with a great smile and attitude.

Fantastic experience: Love this gym, open space, w staff 10/10 highly recommend

Fantastic experience: w staff

Fantastic experience: Great gym, great equipment, great staff

Fantastic experience: Sad they closed Wedgewood, wasn't sure if I wanted to stay at Gold's even though I liked it. Patrick made the process seem a lot easier and made me feel welcome. Especially since he was at Wedgewood as well. Will continue to be a member here at Tierra Este. Thanks Patrick!

Negative experience: It was my first time going to a golds gym. The Hispanic lady with long curly hair at the Tierra Este location received me very coldly. After signing up for a day pass she couldn’t be bothered to give me a tour or anything. I just walked around aimlessly. Never again. Horrible customer service.

Negative experience: Cardio machines are down or they will go down as you are using them from my experience. There quite a few to choose from so that is not the biggest issue. How do you justify closing at 7pm on a Saturday and a Sunday.

Fantastic experience: Good equipment and clean.

Fantastic experience: Best customer service !!

Fantastic experience: The gym is great with plenty of free weight options. The customer service is even better. The manager truly listens and cares about the customers. Very happy with my choice to get a membership here!

Fantastic experience: Great facility! Super clean! Staff is super Dope. Shout out to Fernando for great customer service!

Fantastic experience: Best gym in EP!

Fantastic experience: Fernando is great always helpful and welcoming highly recommend this gym

Fantastic experience: The customer service fernando and victoria give every morning is phenomenal! Very helpful and very polite! They always make my workout better with the good vibes!

Fantastic experience: Jacky at front desk is so kind and efficient, love to have people like her at this location

Fantastic experience: Beautiful gym. Clean. Spacious. Definitely my go to gym when I’m here in El Paso for work. Love it.

Fantastic experience: Amazing gym and environment! Staff is always friendly and I feel excited to work out here every time. 100% recommend

Fantastic experience: Great gym. Good equipment and not super packed like other gyms.

Negative experience: The AC in the cycle studio it’s been broken. Since 3 weeks ago. We had complaint several times about it but it hasn’t be fixed.

Fantastic experience: Very friendly and helpful came here for quick work out while traveling would highly recommend

Negative experience: The gym has everything you need, but they need to do something about weight management. The weights are everywhere and never where they're supposed to be. I shouldn't have to search the whole gym for a 45-pound plate. Updated they actually did improve on this issue but at the end of the day it's up to the people who actually use the gym now. The only other issue is how loud they put the music, even with noise canceling headphones if you're anywhere near a speak be prepared to blast your own music to even begin to hear it

Positive experience: I love this gym. But the new rules on sauna is ridiculous. You have to ask for the key in front desk which nobody is there.plus the new rule is one person inn and one out. If this doesn’t change in the future I might consider just canceling my membership

Positive experience: 1 month sauna out of service, lately poor maintenance to this location.

Negative experience: Just fix the sauna already does it really take over a month? I'm sure a whole new sauna could have been ordered and installed

Negative experience: The problem I have with this gym they try and charge you a late fee the same day your payment is due which is ridiculous if my payment is do that day I make the payment why is there a late fee of 23 dollars on top of the 43 I just paid if I paid a late payment should be the day after ! Not the same day your payment is due this is why I’m going to cancel with them

Negative experience: I’m a loyal, everyday fan of Golds Gym on McRae and on Eastlake. But not so much on Tierra Este. There is always something wrong with the machines treadmills or the bathrooms being dirty or my biggest pet peeve the sauna isn’t working. And hasn’t work for over a month. Your members spend a lot of money on our memberships. Yet I don’t see Gold’s Gym reducing our rates for all that are not working or broken. I expect Quality. We have so many other options in El Paso for a gym membership, but I choose Golds Gym. Please Tierra Este Golds Gym step it up.

Positive experience: Loved coming to this place… till they cut off their program with Active and Fit Direct.

Negative experience: Rates for no contract is way above what corporate’s. There gym their prices so looking on moving on from being a 13 yr golds member.

Fantastic experience: Best gym in El Paso! Super clean and friendly employees

Negative experience: I hate to be that person but the gym equipment is broken most of the time, there is a lack of clips for the cable machines (managers don’t seem to care even after bringing it up to them) The restroom is full of trash on the floor and there’s people pouring water in the dry sauna rocks.

Fantastic experience: Always CLEAN! Tons of machines and free weight to get in there and ATTACK the day. Staff is always uplifting and friendly. Love coming here to get a great workout. No complaints.

Positive experience: When is that ceiling fan in the GGX room at Tierra Este going to be fixed? It hasn’t worked for about 4-6 months now. It gets hot and humid in that room while working out.

Negative experience: Been a member since 2019, I like the size of the gym, but some of the equipment could use an upgrade. Tired of using the same equipment, and could someone for god sakes turn down the heat

Fantastic experience: Amazing staff, great gym, always clean. Great customer service

Fantastic experience: Good normally in the mornings can be a little bit of people but they offer great amenities as far as equipment and cardio equipment is abundance.

Positive experience: You can get your workout done. But the space is too big for the amount of equipment they have on the floor. Bad enough when you don't want to go. Doesn't help when you have to wait around for equipment to free up

Fantastic experience: Great gym, great staff. The staff is very friendly and its nice to always be greeted coming in and leaving (small talk makes it comfortable). It would be nice to see more reinforcement or signs asking people/customers to please not slam weights or take up 2-3 machines at a time. But every gym has its @$$&oles. The 1 major downfall to all Golds gyms is the price, at planet Crunch you get a lot more for a lower price, but Golds especially at tierra esta is such a good location and the employees make it worth it. Customer service is 5/5 except the saunas has silly rules.

Negative experience: Weight lifting equipment I guess is decent, but the treadmills are a joke. I weigh 230 lb and I was running 8 mph for a mile then it broke. five treadmills later I finally found a treadmill that was able to actually go up in speed but took forever to build up speed. I usually do a two mile run, cool down, and do a 12 mile an hour run for a minute. I can't do that type of endurance training on these treadmills. I'm going to go back to anytime fitness since they're treadmill equipment is a lot better.

Fantastic experience: This is a great place it is crowded during the day but in the afternoon cost to closing was the best as there were fewer people

Fantastic experience: Excelente

Positive experience: Music was ridiculously loud today. Mentioned to front desk and nothing was done about it. The fact that everyone has on headphones in the gym I see no need to have it that loud. Additionally, they keep the sauna door locked and you pretty much cool down just to sign out the keys because the front desk personnel are unattentive. Now they want name, phone number and “collateral” when you get the key. Nope! They are not even responsible enough to keep the toilet paper dispensers filled.

Fantastic experience: Love Gold's Gym.. been a member going back to my San Jose days...

Positive experience: Gym is average compared to most Gold's gyms I have been a member. Membership at Pasadena Ca, San Diego and Temecula Ca

Fantastic experience: Went to get a leg pump work out while being in El Paso, stopped at Golds.. Dudes Roman and David at the front desk where badass.. walked me thru the gym and showed me the floor plan… highly recommend this spot.. but

Fantastic experience: Alma’s spin class is absolutely amazing!!! Well worth getting up early in the morning to attend. Her class alone is worth a Golds membership

Fantastic experience: By far the cleanest and most welcoming Gold’s I’ve ever been to. The staff is very respectful and knowledgeable which makes entering and exiting the gym fun

Positive experience: The have very few, small ceiling fans that are placed terribly and weren't even on when it was 106 degrees outside. The cardio machines are lined against the window and it's the hottest part of the gym.

Negative experience: Sauna has capacity for 5 members but they only allow one at a time and this rule is inconsistently enforced. I’ve had management aggressively threaten my membership because of this. They should limit each member to 10 minutes or allow multiple members.

Negative experience: It was great when I started using them, but mid my contract the day care canceled and didn't allow kids at all even to sit on the booth they have there.

Negative experience: The weights are fine, kinda hard for those to be poor. But the treadmills are a crime against humanity. I tried no less than SEVEN treadmills and EVERY SINGLE ONE cut out dead about three minutes into the run, nearly causing me to faceplant on the machine. Utter disaster. Canceling the membership ASAP.

Fantastic experience: Gym is great! Coming from Austin this gym quality and size is so much bigger and state of the art equipment. Great sauna and overall vibe in the gym

Fantastic experience: Alma's spin class is absolutely amazing. Her energy at the 5 AM class is great! I opened up a membership just for her classes, which has opened up the opportunity for me to explore the gym.

Positive experience: Biggest issue - they don’t take care of their treadmills or the machines are trash. Either way, they shutoff mid-run, and at full speed, it is a safety issue. Someone may get hurt if they don’t get oiled properly and supplied to the correct power source.

Fantastic experience: Came in to the gym looking for a new membership and was amazed by the great customer service given by Sydney! I also saw her going around the gym cleaning areas and being friendly towards other gym members. 100% getting a membership thanks to Sydney!

Positive experience: I absolutely love personal training, HIIT and spin class with Alma. She is an AMAZING trainer! Only negative is there is always broken equipment that takes months to fix and for the last several months (in the spin room) there are more broken bikes than bikes that work.

Positive experience: I love this gym, but only one person can be in the sauna . This is one of the reasons I got a membership here cause of the sauna. I have limited time before I have to leave , waiting on someone over 15 min is so inconvenient.

Positive experience: When will the leg machines finally be fixed?? It’s been months and there's about 4-5 leg machines that have been out of service for more than a month now. I understand it may be difficult to schedule a maintenance to fix them however, I would appreciate an update of them being fixed soon please. Thank you.

Fantastic experience: By far the best gym in EP! Super huge and spacious and it’s always so so clean!! I had a blast in the bodypump class!! The staff is extremely positive and nice!

Positive experience: Good gym. Wish there was more employees doing rounds for people to follow the rules. Gym bags are all over the floor, people using chalk at all times and hogging machines!! Barbells need to be cleaned really bad!!

Fantastic experience: I wanted to say that when Crystal and Mike open at 4am they make being at the gym a better atmosphere because they are always smiling even when they are cleaning up after the night shift. I have been a loyal member since you first opened on Wedgewood. I have to say that there are a few people that work for you who go above and beyond. They are Crystal, Mike, Andrew. They are always cleaning when they open. No matter what they are doing they are smiling and friendly. I think you need more hard working employees like that. Shout out to Crystal for taking care of the gym at 4am. 5/23/2023. Keep up your hard work and thank you for keep our gym clean.

Fantastic experience: I'm taking the best cycling class down there with Kat!! Even being in the military don't prepare you enough for her class so I strongly recommend your attendance if you are ever interested in cycling. The workout is very challenging and she is super motivating, she is just the best!!!

Fantastic experience: Great gym. Clean with plenty of equipment. I travel for work so the employee at the counter Roman was VERY helpful in showing me around the gym so I can get a feel for it. He along with the overall quality of the gym convinced me it was worth paying for a membership. Thanks Roman.

Fantastic experience: When I enrolled to Gold’s Gym Tierra Este The customer service was excellent and gym is very clean and sanitized. Instructors were very helpful when I asked how to use a weight machine. Staff at the front desk gave me a bandaid when I had a open wound. Just a reminder to stretch before using a machine cause I didn’t know I had an open wound.

Positive experience: I love the variety of machines and the dedicated gym goers. The only downside I have is that some cardio equipment is often broke down and that the weights often times need to be re-racked. This is a place I love to go to and earn it. Also, you have to gamble if the gym opener will be on time or not. There have been a handful of times I have been when it's supposed to open where there are a good number of people waiting for the facility to open half an hour later. (Update as of 7Nov) Things have gotten better with this gym in terms of equipment being organized and "out of order" signs on equipment. I had an incident today where the treadmill shut down 5min into my run. I notified the front desk and they assessed the equipment, did a restart, unplugged, and troubleshot until it came on. Once on, the equipment shut down 10 seconds later without trigger. The front desk put an out of order sign on it, but that showed to me that they take this seriously to ensure there is functional equipment for customer use. Thank you, Gold's Gym, for improving from my previous review.

Negative experience: I came here from overseas expecting quality because of this being the best rated Gym in the area. There is a lot of equipment, but most cable machines are tired and inconsistent. Many machines felt worn out. I am disappointed that my gym did not have towels, weight clips, juice/protein bar, or a sauna. Parking is good. Place is clean. Saving grace here is that the employees were all personable. Never had an issue there.

Negative experience: I’ve been a member at this location for almost 2 years and i rarely miss payments. I recently misplaced my debit card and was not able to change my information causing my payment to be late by not even one full day. After my workout i asked the nice lady up front to change my information and she was kind enough to do so. However she informed me of a late fee in addition to my monthly due, which i understand. She also stated that the late fee applies the next day or even the same day. However, being a former employee of a gym, our late fees wouldn’t take effect until at least a week later. Mind you we used the same software AND we’d at least waive it (because life happens sometimes you know?) unless payments weren’t made for months or it’s a consistent issue. Not great for member retention! $20 late fee (~$60 total) “same day” is ridiculous..

Positive experience: The gym itself is clean, spacious and has plenty machines to use. Some are broken and have been for a while (elliptical that broke on 8/15 for example). But that can happen and sometimes replacement parts are hard to find or just take some time to ship. What bothers me is the staff up front. I’m the late afternoons. Nobody says hi, they are only on their phones. I work in customer service myself and have worked at a gym for several years in my early twenties and that would be a reason for me to get in a lot of trouble. They seem like they don’t want to be there at all and gym members bother them. That’s why I took the one star away. Other than that it has been great coming here

Positive experience: All you need to working out is there, nothing less. I've trained in several gyms in 3 continents, this one cleanest so far. I don't think people waiting for machines is completely gym's fault, some people just act inconsiderate and keep equipment busy and play with their phone, like it is their personal equipment. Edit: The gym is beginning to disappoint me, constantly missing some crucial part, or damaged parts are not replaced

Negative experience: I can’t complain about this gym. It is clean and machines are well taken care of. Over all I love it. However, they only allow one person at a time in the sauna, and when I go to the front desk to ask for the keys there is no one there. Today I waited for over 15 minutes for someone to show up to give me the key. This is not the first time something like this happens, and I understand they are busy, but to leave the front desk unattended for that long when the sauna is locked is very inconvenient.

Fantastic experience: Gym is very well kept, no issues with equipment as far as being out of service. Love the cubbies provided for bags. Staff was incredibly helpful since I was using a travel pass.

Fantastic experience: This gym is great the atmosphere is so positive and welcoming. The staff is very respectful and very welcoming.

Fantastic experience: Need a few more benches for bench press ( only two available). Staff always cleaning ( specially the restrooms). I like the water dispenser with filter to refill my water bottle. There is a Getleman that always keeps the machines in good shape. Front desk stuff always friendly. Always welcomes you and also say goodbye . TV's have the goldsgym Chanel , would like to see more sports channels or local news. Great gym overall to workout. Better than epfitness . Update, internet speed can be improved 100 Mbps is slow , thank you . Update Oct 7 2022. Still a great gym to work out . Used the sauna for the first time , a little hot for me 5 min was enough , maybe next time 10 min. I like that is one person at a time . New urinals , thank you. Memberships are going up , understand everything getting expensive now days. No kids club any more , had some friends that change gym because of that. Plenty of parking lot , have never had a problem with that. Employees and gym rats are very friendly. Plenty of matchines. Still two benches only and both are crooked( not align correctly). . Still one of the best gyms on the eastside ,Tierra Este . CLEAN RESTROOM , THANK YOU ❤️.

Fantastic experience: hot hula at tierra is an awesome class, will recommend to friends and family !!! summer is a great instructor

Fantastic experience: By far the cleanest and most welcoming Gold’s I’ve ever been to. The staff is very respectful and knowledgeable which makes entering and exiting the gym fun

Fantastic experience: All you need to working out is there, nothing less. I've trained in several gyms in 3 continents, this one cleanest so far. I don't think people waiting for machines is completely gym's fault, some people just act inconsiderate and keep equipment busy and play with their phone, like it is their personal equipment. Only downside, gym is very cold. This one is the only one that I don't sweat

Negative experience: The Lady curly hair in the front desk in this Saturday has the worst costumer service. She make attitude on her face and not welcome.

Negative experience: Simple fixes to equipment are not made timely. Most reoccurring defect with equipment is cable failure. Simple fix, yet some equipment has been out of service for months.

Positive experience: Great gym, but the machines that break never get fixed and when they finally do they are fixed incorrectly. I.e. cables are tightened too much which causes it to break again.

Positive experience: Sauna could be a bit hotter. Its always at 150 which is the very low normal temperature. With people coming in and out the temperature drops even lower than 150. If you all could raise it a bit it be great

Negative experience: Not convinced this gym is worth the membership fee I’m paying each month the only thing I like is the child care but the gym is always packed and there aren’t enough amenities for the price, and you can’t bring a guest … got it for the convenience, but I can’t even properly work out. I wouldn’t recommend and I want to change gyms even with the free of the contract.

Negative experience: Don't go to this gym, after 12 months of contract, they continue to ask for a payment month by month, then why is contract for? they closed one of the gyms without previous advise and they still want you to pay after an expired 12 months contract this never happened before beware I feel stolen. EP fitness and planet fitness never did this ever, don't go to gold gym liars. Over that they ask you to pay or they harrass you saying they will send your account to their legal team ridiculous beware if this people. Beware think twice before you sign with them worst experience ever.

Fantastic experience: Highly recommend this gym! I love how clean this place is and the availability of machines. I feel comfortable here especially with the outstanding customer service Angela provides.

Positive experience: Gold’s Gym used to be my favorite gym until they closed the kid’s club. It’s hard for me to get my workout in without childcare. However the staff is very friendly and there are lots of options for weight training and cardio. This is the perfect gym for people without children.

Negative experience: I use to love this gym,but here lately it has been horrible yesterday my husband stated the men's restroom was absolutely disgusting and nasty the Ammonia smell was unbearable and the gym is soo hot in the afternoon it's like if their A/C doesn't work. And you even try to complain to management they will just brush you off and say your welcome to cancel your membership if you like. And on top of almost 5 treadmills out of service, A year ago Golds gym use to be spotless and clean, I feel like I am at EP fitness, I don't know which one is worse.

Positive experience: I honestly love the gym. But I’m struggling to know when fitness classes are. The website is not accurate and the schedule is not put on display at the gym. You have to ask desk what’s happening that day. And hope your there for that time. There is a lack of attendance because of lack of promotion/times to attend classes. On the Instagram they only promote paying more to the gym to get a personal trainer. Hardly ever promote the fitness classes that come with your basic (expensive) membership. It’s a struggle to find out what’s scheduled for the day. I love all the fitness classes and the instructors. Golds just doesn’t promote them enough. They keep cutting their classes and hiring personnel trainers….it sucks. I don’t want a personal trainer. I want group fitness classes!

Fantastic experience: Traveled in to see some family for Xmas and wanted to hit the gym for awhile. The staff was awesome and let us in with little trouble at all, offered to show us the amenities. Equipment is all in great condition and most of the patrons wipe down machines when finished with their sets. All in all I loved this location!

Positive experience: The gym is nice, always clean, my only complaint is that theres an over abundance of cardio machines to lifting machines, when the majority of people are using and waiting for lifting equipment. The best part of golds gym though, is the daycare, Claudia is really good with the kids! Shes seen my kid go from crawling to running around! Dope daycare lady 10/10 would recommend.

Positive experience: It’s a really nice gym. The people who work there and go are super nice as well! Communication with members could be better. I stopped going for a bit because I had some pregnancy issues and then had my baby. Now that I’m ready to go back, I just found out they don’t have the kids club anymore and it’s been gone for a month…I really hope they bring it back because I would have liked to continue going here.

Fantastic experience: I love this gym! The equipment is clean. And staff are very helpful and nice, with Mike being especially notable. I will be returning!!