Mountainside Fitness Chandler

Negative experience: Gym has great options and diverse equipment, but a lot of the equipment is gross and there is nobody cleaning anything throughout the day. The locker room is consistently out of towels.

Positive experience: The mountainside on alma school in Chandler has really gone down hill. I’ve been a paying member of this gym for years & it has become disgustingly filthy. Most of the equipment was there when I started 10 years ago. Now we have 3 stair steppers down 2 for the last month. This leaves 3 to choose from with several individuals on them for over an hour at a time. When you can finally get on the machines they are saturated with sweat because they aren’t being cleaned. I would ask that these machine be regulated more closely, repaired, cleaned, & a 1/2 hr time limit at least while the other machines are not working. This is my favorite gym but it needs a lot of work.

Negative experience: Annoying that I'm sold a membership on being able to do one inbody scan per month with my tier membership then out of no where now only premium plus can use it.

Fantastic experience: Everyone here is wonderful! Love the classes.

Negative experience: Not many machines, one sanitizing station for the whole gym. For the money, I would expect more, a lot more.

Fantastic experience: Great staff and facilities!!! Would use them again.

Fantastic experience: Love this location. Every machine I need and the locker room is always clean.

Fantastic experience: I love the health nut protein shake from this gym!!

Negative experience: This place used to be great but has gone down hill. The machines are constantly broken or falling apart, locker rooms are dirty and out of everything like towels paper towels tissues... After 8 years of membership I think I will be looking for a new gym.

Fantastic experience: Love it

Fantastic experience: Feels like the owner actually cares about the product. Imagine that.

Negative experience: This place is a joke. Singed up for the free 30 Trial money back guaranteed. I decided it wasn’t a good fit within 2 weeks. They canceled my membership and refused to refund my money. I asked to speak with a manager, and she was no help? The equipment is not that good and is in poor shape.

Fantastic experience: Really friendly staff and clean gym!

Fantastic experience: Love it here... Close and convenient, great staff too!!!

Negative experience: dirty, never properly restocked overall complete garbage of a gym

Fantastic experience: Steven at Ray and Cooper was amazing. The customer service he provided was top notch. He took care of my issue in a blink of an eye. Steven thank you again!!

Negative experience: Facility is staffed by teenagers that look like they hate their job. Called to cancel my membership was only told I had to come in in person to cancel and then was told I have to come it before 8 pm after I had already wasted time and gas money to get there. Gym charges way too much for the limited equipment. Very frustrated do not recommend to anyone.

Positive experience: This has been my home gym for the last couple of years. I do enjoy it, but improvements need to be made in the near future. There are a lot of older machines that need updating. Love the sauna and steam room but typically a bit dirty. Also, there is a continuous black mold in the showers. This needs to be addressed.

Negative experience: They ripped me off and won’t cancel your account

Fantastic experience: When I go to regular gym, also take muay thai at Chandler mma but not been in awhile, I typically come here or vasa. Use vasa to swim. I use a benefit through my health insurance to access various gyms. But I do like coming and using gym here.

Fantastic experience: Very nice establishment, clean, nice machines, very pleasing

Positive experience: This is an awesome facility with great people in it, however, there are a few things that irritate me. The sauna in this facility is like the best Sauna in the world, however, it has to be working for that to be the case obviously. Why is the sauna not working/broken about 20% of the time I try to use it? There are times where I literally drive to the gym just to use the sauna, only for it to not be working, and have to head home. Drank so much water to prepare for it, drove there and back, waited for it to heat up and barely got past room temp; I've literally wasted hours of my life because of how often this happens. I also feel like the workers slack on their duties. I shouldn't have to walk all the way across the gym to get a sanitation wipe to wipe down my cardio equipment. There are sanitation wipe dispensers everywhere, but almost all of them are empty at all times. There is also way too often an extreme lack of towels. Finally, they slack with regards to restocking toilet paper. People shouldn't have to check multiple stalls just to find one with toilet paper. All of these things are constant issues, this is not even remotely close to only being one time or just a handful of times. If they could do these simple things, and get the sauna to function properly, the gym would be so much better. Plus, the ro water system has been broken for like 3 months and they havent fixed it!!! How have you not fixed it in that amount of time. Completely unacceptable and ridiculous.

Fantastic experience: My heart was broken after the 202 and Val Vista location moved to Gilbert and the 202.. BUT I live on the 202 and Germann anyways and I am in LOVE with this gem on Alma School and honestly the great old school equipment is awesome ! BUT I really came here to leave a review for the child care girls they are so sweet and Jaylen loves coming to daycare here.. they are so kind , welcoming and I feel so at home with them and it’s always positive , great conversation and Jaylen is ALWAYS accounted for.. thank you so much you guys ALSO the front desk always says hi, always is focused on the customer even while conversing with there staff! I use to run a gym and those relationships are important so I think the dynamic here is awesome !! keep it up guys you ALL rock!

Negative experience: Overpriced and poor service.

Fantastic experience: The cafe employs are great

Fantastic experience: This Mountainside Fitness location is clean, has various equipment to use, and the staff is very friendly and professional. I love bringing my son to the KidsClub here as well! The girls who work at the KidsClub are nice, caring, and compassionate. This is an all around good gym!

Negative experience: Had a bad experience with the personal training. Was not as consistent as I had hoped for and felt like my time could be used elsewhere. Not only that I found out that the personal training auto renews even though it could be a few days or weeks before you can work out with the personal trainer, felt like I was the one pushing the trainer to have to push me. It felt very much like I was working out with a friend as opposed to a trainer since they don’t encourage or motivate you, overpriced training for what it’s worth, definitely recommend taking your money elsewhere

Negative experience: I wouldn’t recommend the personal training as it’s too costly for the services received. They set the expectation that you’ll have someone consistent to make sure you’re achieving your workout goals but it’s more spontaneous with random workouts which result in no real progress made. Additionally they misinform you about how the personal training works by doing 3,6,9 month plans but don’t disclose that you have to manually cancel as otherwise they’ll continue charging. Even after bringing the issue up with the manager Sterling Davis and after mentioning that they failed to disclose this, this still refused to issue the refund. They skim over the contract details during sign up to make you sign up without disclosing the fine print. Additionally, I had filled out a cancellation request that they conveniently didn’t have. Waste of money and a waste of time.

Fantastic experience: They're the bees knees

Negative experience: Are you guys serious?! I just moved back to the area and I was so excited to go back to Mountainside Val Vista. It was the only gym like it. It felt like you were working out at a spa at a resort in Hawaii. When I went to the new building over on Gilbert Road, I wanted to cry… literally. The guy told me that I could still go over to the Alma school one because it was still cozy. IT LOOKS JUST LIKE THE STERILE ONE AT GILBERT NOW!! What the heck is going on??? I don’t understand why you would change the reason people joined your gym. There are so many gyms that are big white rooms with tons of lights and sterile. I want to feel comfortable when I workout. Like it’s an escape not a chore. I feel like I’m in a sweaty room and blinded by warehouse lights now. I am so disappointed. I don’t even know where to go now because You guys are just EOS now with a different color. My mom also had her membership for 20 years or so. She’s canceling too. Disappointment is an understatement. Can someone please tell me why? There are enough gyms with that style, why?!??! I seriously don’t know what to do now I’m not going to planet fitness And EOS is like the Walmart of gyms. Lifetime is a ripoff. I’m so upset. ‍♀️ I am at a total loss. You are a carbon copy of VASA, which I recently checked out. Ughhhh. Someone needs to start a cozy gym…

Fantastic experience: Great gym that isn’t busy as the other locations. Some of the better older equipment is still here and the child care ladies are awesome!

Fantastic experience: Great place to work out. Has all the basic equipment. Definitely a higher end gym experience.

Fantastic experience: My unlimited access to the updated massage chairs are probably my favorite area of the whole gym! My boyfriend put me on mountain side and I’ve said nothing but positive things about it to the community. The sauna access has been life changing. Shout out go Jackson for the in house protein smoothies too!

Fantastic experience: I would like to give Ben Perea, the newest manager a shout out! My family have been members for over a decade, and I worked at this location years ago. I have seen many managers come and go. With Ben I notice his attention to details. This review comes from a bar that was set very high, by two managers I worked for. My general manager, Narissa and my childcare manager, Kayla. Not since then have I see someone like Ben with their potential. To come close to being mentioned with them is one of the highest compliments. I think those at corporate, who knew Narissa and Kayla, would agree. Keep up the great work Ben! If you leave for a better position, I'll regret this review. No, I only hope great things for you, your employees and Mountainside.

Fantastic experience: Best gym in Arizona!!!

Fantastic experience: Tons of open machines, locker rooms with towels provided, steam room and dry sauna. Heavy bags to releive the days stress! Went back today after a hiatus and found two full body massage chairs! Are you kidding!?!

Fantastic experience: Gregg is so friendly and nice every morning! He makes it enjoyable to walk through the door.

Fantastic experience: My home away from home. Greg and Tony at front desk are fantastic. Amanda is very helpful and kind. Like everyone there.

Fantastic experience: Been a member of this location for 12 years and it’s still the best well rounded chain in the valley and the Chandler location is the original. They still have this awesome single leg ham curl from like the Joe Weider days.

Positive experience: Good gym, odd crowd. Today was my first day here. I’m contemplating bringing a GoPro chest rig just to record some of the randomness I saw. There was a guy that was practicing knife skills in the corner. He legitimately had a knife and was twirling it around and practicing his ability to stab with it. Then 2 people started boxing and holding pads right in the middle of the gym where everyone was lifting. I’m all for boxing, but there’s also a place for it. Right in the middle of all the lifting equipment is not that place. Overall, I felt like I was having a fever dream.

Fantastic experience: Great place to get a good workout in, not the fanciest facility but the equipment is perfect for working out and the locker rooms are very updated! General manager is very present on the floor and attentive to his members.

Negative experience: Went in for a tour. No one greeted me. When I asked for a tour of the gym the 2 people at the front desk were just looking at me. They were nice to all of guest checking in. The guy who gave me the tour just rushed through it and was rude and not friendly at all. I will not be joining this gym.

Fantastic experience: Ashton Newell was my yoga instructor on Monday 3/25. She told us that she was a Sub, for our Power Yoga 5:30PM class. I’m so happy that I had the chance to experience her style. I could hear a smile in her voice and her instructions were welcoming and easy to follow. I’m new to yoga overall but have taken maybe 15 classes in my life. Ashton is in my top 5 thank you for making my Monday.

Fantastic experience: The staff has done an incredible job ensuring that the club remains in great shape which it always has. They are always welcoming and have always been attentive to my needs as a member. Best. gym in chandler by far, would not consider going anywhere else. JM

Fantastic experience: After a rocky start, management went out of their way to make sure my experience was top notch. The facility is very clean, there are a lot of great amenities (like kid care, sauna and basketball court) and they offer a wide range of classes.

Fantastic experience: Clean establishment, nice employees, and great equipment.

Fantastic experience: Chris has made this gym something amazing! Everyone is so friendly here and make me want to come in more. The lighting in this gym is amazing and makes me feel bigger than I am.

Fantastic experience: Been lifting at mountainside since 2020. Fantastic atmosphere, great equipment. It might get busy, but never packed out like some other gyms. Definitely recommend this chain in AZ.

Negative experience: I’ve been coming to Mountainside since 2016. I’ve attended Gilbert, Ahwatukee, & Chandler over the years. & I’ve also referred many friends over the years. Currently Chandler is my home location & has been since 2020. Over the last 6 months the Chandler location has gone completely downhill never towels, never eucalyptus spray in steam room anymore, weights all over the place, jacked up machines etc. & I’m not sure when this Chris guy took over but since I’ve heard his name thrown around things seem to not be the usual Mountainside Vibe. I have been going through financial hardships since the end of last year due to the trade work I am in (Telecommunications-Tower Climber) and the first time I spoke with him was at the beginning of this year Jan ‘24 he was super chill I explained to him I was laid off and hadn’t been getting much hours towards the end of last year he was cool about it and understood even told me as long as I make the payment by the end of the month I would be fine. Well fast forward to last month and this month his attitude completely has changed towards me talking over me having an attitude, saying my name wrong after I politely corrected him multiple times, throwing the district manager in my face that she is aware of my account totally not cool. I have always communicated with them on a monthly basis even before him explaining my situation and have always made payments to keep the account active. Now for someone who is communicating and still giving money I really didn’t appreciate the disrespect I got from him especially today it was a total jerk move. I also informed him I recently got back to work and things will be leveling out for me soon & again still rude. I am super unsatisfied with the atmosphere of this location along with his incompetence in his workplace. Instead of taking my constructive criticism he continued to be rude. I hope he can get it together or they find someone else to run this place who has that Mountainside vibe that attracted me to this Gym way back when. If there aren’t changes here soon my partner & I will be changing gyms.

Fantastic experience: The 3 employees working today Taylor, Bella, and Gio were very helpful and professional. They're great!

Fantastic experience: Ended up signing up for the guest pass and loved it. Signed up through work and now a member. Very nice facility and the staff is extremely friendly

Positive experience: A great gym if your primary focus is listening to people hit punching bags as loud as they can Aside from that, great equipment selection, always really clean, WAY better than other gyms around Chandler.

Negative experience: Policy consistency or employed need to be on same page. I have been here since December and have had no problem using my father’s guest pass since I’m not from the area. They let me know I couldn’t use the gym without him being present. My father called and still would barely let me in. Do I have to go workout with my father now at the same time? A guest should be allowed to workout at whatever time and ya’ll need to figure out a different system to verify. Next time I’ll bring in my birth certificate. I’ve been using his guest pass since December..figure it out.

Fantastic experience: When I moved to Gilbert from Scottsdale almost three years ago, one of my priorities was to find a gym. In my 65 years on this planet, I have belonged to more gyms, including CrossFit boxes than I care to remember. However, within minutes of walking into Mountainside Fitness in Gilbert, and receiving a tour of the facilities, I knew I had found THE gym I was looking for. Mountainside offers a tremendous variety of premium strength training equipment, fitness classes, state-of-the-art cardio equipment, personal training & full service locker rooms, all of which is well maintained, and the facility is incredibly clean, with extraordinarily professional, knowledgeable, friendly & engaging staff. And speaking of their staff, I wish to commend membership services staff member, Amanda M. @ the Chandler location, who went way above and beyond to properly convert my membership to a "Renew Active- Optum" membership via my health insurance. Amanda was able to convert my membership by next day. In my opinion Amanda M. is a tremendous asset to Mountainside Fitness. Amanda made the entire process seamless. I now drive an extra 8 miles to the Chandler gym because of staff members like Amanda in addition to the above mentioned amenities, this facility has a great vibe! Highly recommend!!

Fantastic experience: Have been going here for most of my life it is a great gym.

Fantastic experience: Great clean facility and exceptionally friendly staff :) I enjoy my time here at mountainside

Fantastic experience: Great Gym ! Very clean, not over crowded. Friendly staff! Over all great gym experience.

Negative experience: It's a no for me. Staff is disrespectful at times and they act like they're all that because they work at a high-end gym. Blonde girl manager is also very unprofessional.

Negative experience: They are a scam. My SO has a health issue and we informed them of it, and submitted signed documentation to stop payment. They kept charging the card. We noticed last month and they had charged us for three more months. Now they state that we should trust them and use these that "we have paid for." Their employees even agree that we cancelled the service which makes the situation even more ridiculous. They are just scam artists like the other gyms. I hoped this was not the case. I am going through my credit card company now. Edit 1: Talked to them, they restarted paused payment which they call a hold and said was a courtesy for medical issues within their gym. Their Better Business Bureau rating is F. Please for your own sanity do not do business with them.

Fantastic experience: Dayan is the goat.

Fantastic experience: was amazing

Fantastic experience: Best gym! Great staff!

Fantastic experience: Very clean, good lighting, good equipment.

Fantastic experience: I love the music playing in the gym. Best aux out there.

Fantastic experience: Great Location! Always clean and well maintained.

Fantastic experience: Great gym been coming since 2007!

Fantastic experience: Employees are awesome and the equipment is clean and never broken! Love this place

Fantastic experience: Alicia did a great job!! My smoothie was great.

Fantastic experience: Great gym, Lincoln makes the best smoothies, shout out mountainside, new lockers to

Fantastic experience: Been going here for about 3 years now. Overall very positive experience and would highly recommend!

Fantastic experience: Great gym! Great staff! Lincoln was super helpful

Fantastic experience: This gym is very clean and neat. The employe Dayan was very helpful and and friendly

Fantastic experience: I lost my wallet here and Dayan was able to find it and call back to me for me to pick it up. great weights and community

Fantastic experience: Great location, locker room clean and music is best of all locations. Lincoln is the best, very professional.

Fantastic experience: Dayan was the best and made me an amazing protein shake after my pump. Love this crew.

Fantastic experience: Great facility. Very clean and has all the equipment I need. Lincoln is great at the front desk

Fantastic experience: Alicia is great she’s always there to answer all my questions with a big smile on her face. Mountainside is a good gym

Fantastic experience: The gym's fantastic and they actually have a really good selection of useful equipment. Great place to train whether you're a beginner or advanced! Oh, and they have deadlift bars here!

Fantastic experience: Best Mountainside location of them all. Good energy and a great staff. Shout out to Dayan at the front desk, always has a smile and is very helpful!

Fantastic experience: I really like the staff, expecially Alicia. She helped us with a lot of things. The gym is really cute and you can do a lot of exercises with different machines. It’s clean and it’s not expensive!

Fantastic experience: Great gym. Hard working atmosphere with a great community and staff. Amazing shakes and great customer service. Plenty of machines and open space for free weights. Highly recommend!

Fantastic experience: This gym is so clean & nice. Plus, most of all, Andrea is the absolute best! Made the process of getting a day pass as an out of town visitor very easy. Thank you Mountainside!

Fantastic experience: Very clean equipment and great staff!!

Fantastic experience: Good gym

Fantastic experience: Mountain side is great

Fantastic experience: I love my gym ♥️Recommend !

Fantastic experience: Daniella did an excellent job providing smoothies. Thank you.

Fantastic experience: Love the space. Been my gym for over 2 years!

Fantastic experience: Great staff and I get the best workouts in here

Fantastic experience: Love this gym! Classes are great

Fantastic experience: The remodel opened a big open workout area The staff are friendly and the trainers are very helpful!

Fantastic experience: Dayan, was very helpful, and kind in helping my bf and I getting a quick after work out snack.

Fantastic experience: The kids club is awesome! Love all the workers

Fantastic experience: Very clean, great kids club! Me and my littles love coming here!

Fantastic experience: Best gym I’ve been too! Alicia is the best!

Fantastic experience: Mountainside makes working out so easy for busy parents with the amazing and reliable child care.

Fantastic experience: Staff is great and gym always clean and organized to perfection

Fantastic experience: Great equipment & staff. Owen is very helpful and a pleasure to work with

Fantastic experience: this place rocks! best place to work out and the staff is awesome possum.

Fantastic experience: This Mountainside is an amazing place and great atmosphere! Alicia and all of the employees are amazing.