
Information about CLUB4 Fitness
75070, McKinney
Opening hours
- Monday: 5:00 AM – 11:00 PM
- Tuesday: 5:00 AM – 11:00 PM
- Wednesday: 5:00 AM – 11:00 PM
- Thursday: 5:00 AM – 11:00 PM
- Friday: 5:00 AM – 9:00 PM
- Saturday: 7:00 AM – 8:00 PM
- Sunday: 8:00 AM – 7:00 PM
Our comment from FitFit United States about CLUB4 Fitness:
CLUB4 Fitness in McKinney is an inviting gym that offers a variety of amenities to cater to all fitness levels. The facility is noted for its cleanliness and friendly staff, creating a welcoming environment where members feel valued. Many users have praised the availability of well-maintained equipment, with significant praise for the women's only section and the variety of classes offered.
Key Highlights:
- Affordable membership options with no annual fees.
- Clean and spacious facilities with a large selection of equipment.
- 24/7 access for convenience, allowing flexibility for workouts.
- Warm and accommodating staff who strive to enhance member experience.
- Additional amenities such as hydro massage chairs and childcare services.
However, some reviews mention concerns regarding the cancellation process and communication with staff. A few members reported difficulties in canceling memberships and unprofessional behavior from certain staff members, leading to frustrations regarding billing issues. There are also suggestions for improvements in the functionality of certain equipment, as some machines may require maintenance.
Despite these setbacks, the overall sentiment reflects that CLUB4 Fitness is a solid choice for anyone looking for a comprehensive gym experience in McKinney. The positive reviews outweigh the negatives, highlighting the supportive community and commitment to member satisfaction.
CLUB4 Fitness: Opinions

Positive experience: Get place to work out. Staff was very nice. Clean facility nice equipment.
Thank you for the 4-star review, Scott!!!
Fantastic experience: I love this Gym it’s a lot better than other gyms
Thank you for the 5-star review, Tim!!!
Fantastic experience: Everything is just perfect and super clean
Thank you for the 5-star review, Ibrahim!!!
Negative experience: Sunday August 17 won't be coming in when a specific manager is on duty. Seems like they do not want to be here and was denied access when I have my membership fully equipped. Otherwise the gym it's self and others here are great.
Please reach out to us a [email protected] and let us know more about the experience that lead to this 1-star review, D.kay.
Positive experience: Been coming here for 3 years almost 4. Great place to workout, regular crowd / familiar faces but the staff half asses a lot of the santation. Numerous occasions you might find things that need addressed, I’ve physically shown a manager things like the mess referenced in the photo… I was told they would handle it personally… Good gym. Needs new staff that
Thank you for the feedback, Chris. Please reach out to me directly at [email protected] to discuss these issues further.
Fantastic experience: Eric, greeted me at the front desk, explained the tier programs...let me walk the facility...spoke to a couple regulars...nothing but good feedback..joined up,...super clean place and close to home...
Thank you for the 5-star review, Anthony!!!
Positive experience: Good gym for price, however there are multiple machines that are older (estimated 4+ years) that are showing signs of break down (cracks in padding, counter not working, etc.) that need repair or replacing.
It's unfortunate to hear about the issues you've experienced with some of our machines. Please feel free to reach out to us at (469) 447-4949 to discuss this further. Your feedback helps us improve
Fantastic experience: Very clean, great service and tremendous gym equipment
Thank you for the 5-star review, Tristen!
Fantastic experience: I love this gym! The manager is great, the coach’s and instructors that run the small group classes and studio fitness classes are amazing and have literally changed my life!
Thank you for the 5-star review, Michelle!
Fantastic experience: This club provides all I need and more for total body fitness. The teachers are skilled and enthusiastic. They provide motivation and modifications when needed. Cleanliness is encouraged on the equipment and the managers respond quickly to requests.
Thank you so much for the 5-star review, Lisa!!!
Negative experience: They don’t try to work with you
We're sorry you had a less than stellar experience at CLUB4 fitness McKinney. Please reach out to us at [email protected] to tell us more about what happened.
Fantastic experience: It’s a pretty decent gym. When a machine breaks though, it stays broken for literal months. Super crowded too.
Thank you for the5-star review, Jacob!
Negative experience: This business will likely scam you! It seemed like a great gym, until they started charging my card for random $50 fees without explanation. The agreed upon monthly fees for my daughter's membership were the only valid charges that they had my consent to debit my account for. My daughter attempted to get more information about these charges and was given the runaround. They claimed that she had a guest with her, but she did not. Someone must have come in at the same time and didn't scan in. This is not her fault. A young lady has no place questioning a man that happens to be walking in at the same time. The charges were not reversed, so I disputed them with my bank. The gym did not let her in after that, and told her that she could not come in until the charges were paid. Obviously she was not going to pay these invalid charges, so she told them to cancel her membership. That was several months ago. We just received a bill from collections for $216. It has no explanation for the charges. I filed a complaint with the BBB today, and found that there are many similar complaints of this business scamming people. You can check for yourself, and you will see that they have a response for many of the complaints, with excuse after excuse, but do not attempt to resolve any of them, as most reputable businesses would. PLEASE save yourself the headache, and find another gym!
Thank you for your review, Patricia. Please note your daughter was charged $50 due to her not having the membership which permitted her facility access during unstaffed hours. Please contact us at (469) 447-4949 to address your concerns. Or reach out to the GM, [email protected]
Fantastic experience: Great gym with amazing amenities at a great price. Staff is friendly and knowledgeable. I’m about to complete my year of training and am very happy with my progress
Thank you for the 5-star review, Tracy!!!
Fantastic experience: I moved from California and I tried LA fitness but it’s nothing compared to this gym! This gym has everything and the staff is so friendly. The kids club is amazing and it’s a clean gym. Love coming here!
We love having you here, Andreanicole! Thank you for the 5-star review!!!
Negative experience: Update review again on 8/6……after promised equipment would be replaced by local and district manager, still not replaced. I have decided to cancel my family membership at club 4 effective immediately. update to the review, upon posting this as a 1 star review with comments below staff and the general manager have fixed it. When I entered the club a staff member tracked me down to acknowledge my review and advise the replacement dumbbells are ordered. Same time the general manager emailed me and advised the same. That’s all I wanted and the review was effective for an otherwise great place to workout.***I have been a member before they even opened in anticipation of the grand opening. My complaint is they have 1 115# dumbbell and 1 120# dumbbell due to the matching ones being broken. Has been this way for months. I have escalated to staff and they are advising upper management has not agreed to replace them due to cost. How is this possible to not replace dumbbells that cover a gap from 110 to 125. The gym is extremely packed and members are paying so replace your broken equipment in a timely manner.
Thank you for the feedback, Thomas. Both dumbbells were ordered last week. We should receive them in the coming week or so.
Fantastic experience: Great place to workout
Thank you for the 5-star review, Alex!
Fantastic experience: I love the facilities, people are respectful and the staff is always friendly. Everyone I go the place is clean and when a machine breaks they try to fix it in a reasonable amount of time. It can get crowded at certain times but nothing out of the ordinary compared to other gyms. The prices are reasonable and what you get is better than what you pay. Give them a try
Thank you for the 5-star review, Ernesto!!!
Positive experience: Big workout spaces, but I wish they had more cable machines, since everyone seems to want to use them. At busier times, it’s hard to finish your workouts without waiting. They need one more Smith machine, and one more leg press, and an air-resistance bike (Airdyne) or two. Also another back extension.
Thank you for the feedback and suggestions, James. We will see what we can do to accommodate your requests!
Fantastic experience: I love this gym! Staff is friendly, it's clean, and has plenty of equipment! Price is a great value for what you get. **adding that I usually go in the morning/early afternoon. I don't know about night staff but never had any issues with daytime staff.
Thank you for the 5-star review, Brittany
Fantastic experience: This gym is awesome! I love all of the perks included like sauna, hydromassage and red light bed. So affordable and convenient locations.
Thank you for the 5-star review Melissa!!!
Fantastic experience: Love the classes. Instructors are wonderful!
Thank you for the 5-star review. Sarita!
Fantastic experience: Big, clean, well run gym….best gym value in town so far. Check the others out….and then go here!
Hi, David. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: The GAINS!!!
Thank you for the 5-star review, Riley!!!
Fantastic experience: Great place to work out..
Thank you for the 5-star review, Selwyn!!!
Fantastic experience: Amazing gym, always clean and fantastic people behind the desk
Thank you for the 5-star review, Connor!!!
Fantastic experience: New fave gym. Love all the space and variety of equipment. Super clean and nice staff
Thank you for the 5-star review, Taylor!!!
Fantastic experience: Great gym
Thank you for the 5-star review, Sepehr!!!
Positive experience: Hip abduction machine won't set to 1 and its been like that for months so its kinda useless
Jake, we'll get that taken care of. Please reach out to us at [email protected] to discuss this further.
Negative experience: I have nothing against this place in all honesty, but in terms of a workout experience, this place is not really giving it to me my first couple of weeks here I had one of the security guys come and flip me off randomly and I told somebody up at the front and supposedly they took care of it And now that I’m trying to go to the gym at 11:30 I’m paying for the premium membership yet I’m standing at the door looking like an idiot and it’s not letting me in and this isn’t the first time it’s happening. I’ve already spoke to Rhett. Nothing against him obviously but I’ve just now wasted 30 minutes of my time driving up here thinking I could come and get a workout.
Please reach out to us at [email protected] so we can get your barcode issue resolved.
Negative experience: Was falsely charged $76.76 for letting in a uninvited guest -I could get another gym membership with that money so I cancelled my membership There was also a cancellation fee so more money wasted on this gym I am 28 female that’s a regular at this gym I always go alone and usually late night from 8-10pm and I cannot be responsible for people coming in the same time I do I do not want to send an email to the store for every incident I deem suspicious of other gym members or feel the need to initiate so suspicious people. I called to claim a refund due to a misunderstanding because no staff member ever told me about the email about unexpected guests and I have records of me always going by myself and talking to no one at the gym so very disappointed with their decision This is a common issues at this location said the staff member i talked over the phone yesterday I believe they are robbing innocent gym members of their money and I will no longer support this gym
Emily, please reach out to us at [email protected] to discuss this further.
Negative experience: I had a horrible experience! I joined the club first day there was terrible. When I called to cancel my membership, I was told that I would have to wait 30 days to do so, and I would still be charged for a membership that I only used once. I then reached out to customer service, which is really just their billing department, and received poor service there as well. After that, I contacted the location directly and spoke with both the manager and the general manager, but the customer service remained unsatisfactory. Overall, it was just a terrible experience. Your money will not be valued at this company. There are too many gyms out there that appreciate their customers and respect their money. The manager seems more focused on making money and protecting the club rather than ensuring long-term customer satisfaction and retention. I truly hope no one else has to go through this!
Je-Ni, when you signed up on 02/28/2025 you agreed to the 30-day cancellation policy that all Club4 members agree to. This means to cancel, you must provide a 30 day notice and you are responsible for any payment that comes due in that time. This is our policy and usage has no bearing on it. Please refer to the agreement that was emailed to you on 02/28/2025 for clarification. Feel free to contact us at mckinney@club4fitness to discuss this further.
Fantastic experience: I have had a great experience at this facility. From the cleanliness, the customer service, and variety of amenities— this gym has it all for a deal of a price! Barrett was super responsive and helpful. I definitely recommend this gym.
Thank you for the 5-star review, Laurie!
Negative experience: If I would’ve known they were going to charge the annual fee for $54.11 and I haven’t even been a member with for 30 days yet. I would’ve went somewhere else for a gym membership. I wasn’t explained this when I signed up. I already paid the $10 up from fee so now basically they will almost $90 from me in 30days definitely wouldn’t recommend joining this gym membership at all
Thank you for your feedback, Charles.We apologize for any inconvenience, however, yhe annual fee is presented during the tour process, on our website, highlighted on the membership price sheet, in the signed agreement, and on our rules. If you'd like to discuss your experience further, please feel free to reach out to us at (469) 447-4949 or [email protected]. We would appreciate the opportunity to resolve any concerns. In health, CLUB4 Fitness McKinney
Positive experience: Very affordable club. Has everything I need and not too much of what I don't. Staff is friendly and available for help if needed.
Thank you for the 4-star review, Vadim.
Fantastic experience: Best gym ever and the classes are so fun especially the instructor Corrina Romero shes so passionate about helping people grow
Thank you for the 5-star review, Thomas!
Negative experience: All these fees like a "service fee" even if you join with a premium membership. You get premium as a minor and cant even be there 24/7. Not gonna recommend club4 to anybody. Look at other reviews as well to see for yallselves.
Jaxon, for member safety and facility security, we do not allow minors 24/7 access. Once you turn 18, you are more than welcome to utilize the facility overnight as much as you want. Please reach out to us at [email protected] to discuss this further!
Negative experience: Beware: the customer service here is terrible. Even though the membership appears "cheap", they will rob you of every last dime. I cancelled my membership on February 18th and was told that even though I cancel, it will take UP TO 30 DAYS to cancel my membership! AND I might get charged for another month before it's completely cancelled. When I heard this, I said ok whatever, what can I do right? Well, a few days ago, we were charge $54.11 each ($108.22 total), one for me and one for my husband in annual fees plus the monthly membership charges. I called in to speak to the general manager. If we will not be returning to this gym, why are the annual fees being charged to us?? The general manager, Barrett Andres, informed me that because I am still in the "30 day window" of cancelling my membership, any charges within that time is valid and there's absolutely nothing he would do to refund me. No compassion, no empathy. He wouldn't do anything to fix it. This is my hard earned money that was robbed from my bank account. If you're thinking about getting a membership here, think again. It might seem cheaper than others but you will pay in the long run. Also this gym is extremely overcrowded so good luck finding available machines to work out on when you go there.
Thank you for your feedback, Filiph & Ashley. When all members join, they are informed of our 30-day notice cancellation policy. We explain that members are responsible for whatever payments come due in that 30 day window. We then get a signature to document the member understands these terms. Please refer to the agreement emailed to you at the point of joining for clarification. If you would like to discuss this further, please reach out to us at [email protected].
Fantastic experience: Every machine I tried was working properly. Place was clean. Staff needs to make sure the hot water heater for the showers are working properly, I had zero hot water when I took a shower on Wednesday morning. It might have just ran out of hot water from other people using so that is why I'm still leaving a good review.
Thank you for the feedback and 5-star review, Shelby! Please reach out to us directly at [email protected] if the issue persists!
Fantastic experience: Club4 is great! Barrett the manager runs a tight ship and actually cares about keeping the gym clean and staffed with the right people. The gym is open 24/7; there’s going to be people that make messes and leave weights laying around, That’s just the nature of the gym. You can’t keep it spotless every minute ! You get a lot of things for a low price: Sauna, tanning, red light, group classes and personal training, kids club, massage chairs and coffee! Plus some of the instructors are pretty awesome Just be aware of the peak times, of course it’s gonna be crowded. It’s a great gym.
Thank you for the 5-star review, Devon!
Positive experience: Very nice atmosphere. Newer machinery
Thank you for the review, Sonja!
Negative experience: If you plan to shower here, go to a different gym, consistent cold showers and dirty locker rooms. Hot water NEVER works. Complaints fall on deaf ears. The rest of the gym is decent.
We're concerned to hear about the issues you experienced with the showers and locker rooms. Please feel free to reach out to us at (469) 447-4949 to discuss this further. Thank you for sharing your feedback.
Fantastic experience: I was shocked to see how clean the gym and equipment was, I went on a Monday night around 10:30 and did have people there but wasn’t crowded. Nice clean machines and lots of them so no waiting for availability. Coming from 24 hour fitness huge upgrade in terms of quality.
Thank you for the 5-star review, Mark!
Fantastic experience: Diverse resources. Well maintained equipment, facilities and locker rooms. Excellent classes of a great variety with many offerings every day. Very friendly staff that isn't in the business of hounding you for training, supplements, etc add-on sales every encounter. Memberships are reasonably priced with clearly spelled out terms/features. Everything is month-to-month with no long term commitments.
Thank you for the 5 star review, John!
Fantastic experience: Great place to work out. Cleanliness is my pet peeve
Thank you for the 5-star review, Jay!
Negative experience: Canceling your membership makes it not worth it. They make it nearly impossible to cancel it before getting charged one or two more times.
Logan, cancelation is done easily through the My iClub online portal from ABC. It is a 30 day notice, so one more payment might be due. You will still have access for that final month, though. If you need assistance, please reach out to me at [email protected]!
Fantastic experience: Love this place
Thank you for the 5-star review, Cade!
Negative experience: Cancelling your membership requires you to call their system operators (if you would call it that) ABC Fitness. After cancelling I receive a letter in the mail from their Attorney's attempting to collect nearly $300 in fees. On their system I have my bank routing number and a card on file for the automated fees and it was under my impression that either would be auto charged for my final monthly fee. No calls just a letter from the attorneys. After calling ABC Fitness I was told to contact the club itself and after that conversation I was told to talk to the attorneys. Sent them a letter and instead of helping me dispute the charges or answer any questions they send me my initital contract agreement. Now I'm at a stalemate. For anyone looking to use any Club4 facility or just any gym that uses ABC Fitness, set a reminder to check your monthly fees every single month even if you have working payment methods. They charge nearly double of your membership fee as a late fee.
Austin, thank you for the review sharing your concerns. Please reach out to [email protected] to further discuss your situation.
Negative experience: "No annual fee for a year," they said. Then, the second month of membership, they hit you up for the $80+ annual fee. Shady business practices.
A-aron, we explain at the point of sign up that the maintenance fee is due thirty days after sign up. It was the second signature on your agreement. We then immediately email you that agreement so you can re-read over the terms. Please reach out to me at [email protected] for further clarification!
Positive experience: Hmmm… I credit the gym offering multiple options for affordable memberships. The equipment is rather outdated but gets the job done. Still on the hunt for the best gym for me.
We appreciate your perspective on our multiple affordable membership options. Thank you for recognizing this aspect of our gym. We are continuously working to improve our equipment to better serve our members, and we value feedback like yours to help guide our efforts. We hope you find the right gym for you, and we're grateful for the opportunity to have been part of your search.
Negative experience: Personally, im writing this review to complain about the unprofessional behavior that i’ve recently expierienced here. I had two $50 dollar payments taken out without warning, this prompted me to the gym and talk to the front counter and then eventually talk to Berry the gm. he told me letting people in comes with a $50 fine(p.s. i’m not paying a gym 12.83 a month to be a bouncer just so i don’t get fined), i then told him i literally don’t have friends that go to the gym with me. he said if he can’t find anything he’d offer $100 in store credit? that statement made absolutely no sense to me, he then said he to keep my phone on me because he’ll be getting back to me. No suprise almost a week later no phone call no nothing. If your reading this and you go here frequently check your bank account because i know im not the only person thier doing this to so they can pay their bills. the funny thing is that i went to this gym about 6 days a week since april and ive had zero problems with this gym, its a shame such a gym is just downright dishonest.
Andrew, we have signs posted at the very front of the facility explaining our overnight use policies. We also send them to you in our "Dear New Member" letter. Please reach out to me at [email protected] so we can look at this particular situation!
Fantastic experience: Very nice as soon as I came in. No pressure to join. Did a 3 day free trial and will be becoming a member. Pricing is great Not too busy when I went during week. No creepy dudes staring and it didn’t smell like sweat like a lot of other gyms I’ve been to. Barret was extremely professional and accommodating. Younger dark hair girl was extremely nice as well. Place was very clean which is a big thing for me as far as gyms go. All ages… females as well as males were working out. Great gym addition to McKinney !
Thank you for the 5 star review!
Negative experience: TERRIBLE management. My son is a member of this gym, they charged his bank account $200 after he walked in late at night with his best friend, and then 3 other guys walked in behind him. His best friend (who is a member) forgot to scan in, the other 3 guys behind him scanned in. $200 was charged ($50 per person) and they refuse to refund his money. They confirmed all 4 guys that came in were members and offered to give him a $150 Club4 credit towards membership fees. WHAT?!? They said they don't have "the ability" to refund his money back to his card. WOW. This is 2024 and you're running a business that doesn't have the ability to refund money??? I was told a GM would be calling me, have not received a phone call back.
Nicole, thank you for the review. Your son brought in a non member guest overnight and then held the door to allow in three more people who did not scan in. We took the time to find that the people let in do have memberships, so your son was credited for them. We have signs posted on and next to the front door that clearly outline this policy, as well as have it outlined in our "Dear new member" letter that is sent out at the time of joining. Please reach out to me at [email protected] if you have any further concerns.
Negative experience: Poor communication and service.
Brittney, we appreciate the time you took to leave us feedback. We completely understand your frustration and apologize for not promptly resolving your concerns. When you have a moment, please reach out to our team at 469-447-4949 so we can address your concerns. Kindest regards, Barrett
Positive experience: Solid gym, good equipment, kinda busy in the afternoon but still useable. Better than every other gym I’ve tried.
Hello Noah, Thank you for your feedback. We're extremely sorry about your issue with our door scanner. Please come see us at the front desk or ask for me personally so I can get that issue resolved for you. It's usually an easy fix! Best regards, Barrett
Positive experience: Completed a couple of trial runs here. Facilities are nice but the sauna is kept at a pretty low temperature.
Tony, see us at the front desk and we will show you how to adjust the temperature!
Negative experience: The worse club ever! They stole my account 64$ for no reason! I asked to cancel my membership, but they kept charging me. Do not recommend to any friend!
We are sorry you had a less than stellar experience at Club4! Please reach out to me at [email protected] to tell me more about what happened!
Negative experience: I will be canceling my membership due to a very rude and uncomfortable encounter with the manager Leah. A lady had snuck a grown man into the women’s locker room. I was using the bathroom when I heard a whole man talking and see a man’s feet in the stall next to me. When i go to wash my hands, I look to my friend and ask if she hears a guy and we both notice the guys feet in the stall. The lady starts getting very offended and acting paranoid saying there is no guy in here. Then later, the manager Leah comes to us on the floor and starts yelling at me and my friend in front of everyone because we questioned why there was a guy in the bathroom. Apparently accordingly to Leah that’s none of your business if there is a guy in the locker room where women change. She should learn to hear both sides of the story before bullying paying customers for be concerned about safety. The best part is, the lady had claimed it was just her sister with a deep voice in the bathroom, but we only ever saw her with a very clear grown man the whole time.
Jordan, we appreciate you letting us know about this situation. I have reached out to your friend to discuss this incident. Please feel free to reach out to me at [email protected] to let me know what happened!
Negative experience: Used to go here for about a year, Had surgery and had to cancel my membership for the time being. First off they hit me with so many late fees paid them and cancelled. Welp don't think your going to cancel they hit you with another months fees and late fees. Canceled July 12th Billed again on the 25th. They do use ABC Financial the worst company for billing.
Brody, that final payment was just part of your 30-day notice. You will have access for one more month until the membership cancels out! You can also freeze the membership at no charge! Reach out to me at [email protected] to find out how!
Fantastic experience: This is the best fitness club for the price and I have been lifting 40 years at various locations. Its very clean and Barrett the General Manager really runs a great operation. I appreciate the friendly staff (Nora, Cade and Shaq). Lots of cardio equipment so you can always find a machine. Wish the members racked their weight better but thats every fitness club.
Dear Eric, Thank you for taking the time to share your experience. We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. It was a pleasure to serve you.
Fantastic experience: I love this place! I come here almost every day and I would never change gyms ever in the world!!! I love the equipment and how clean it is all the time!
Dear Avery, We're delighted to hear about your experience! Hearing that your experience went well really makes our day. We're always happy to assist so don't hesitate to reach out to us if you need anything. Thanks again and we look forward to seeing you again soon.
Negative experience: If you like loud music then this is the place for you. I don't. I had a membership for 2 months. I asked to have it turned down and received a blank stare. I have no plans to ever return nor do I recomend a membershp. It makes me upset that a gym won't make a simple accommodation. They have lost years worth of membership fees. This really shows how they do not understand customer service.
We are sorry you had a less-than-stellar experience at Club4. Please reach out to me at [email protected]!
Negative experience: Facility and equipmemt were fine. I was told I could cancel at any time with no additional charges. I tried onlikne and could not get it done. So I went the club and told them. They said I had to do itr online. I tried again online and still could not get it done. So I stopped payment.. Bingo!. They called me! They told me verbal cancellation would start today and I still owed since I had not cancelled? In all Ive paid 3-4 months since I first started trying to cancel. Not what they told me when I joined.
Hello Richard, Thank you for your review. We're very sorry about your cancellation process. Your satisfaction is important to us and we would appreciate the opportunity to learn more about your experience. Please give us a call at (469) 447-4949 and ask for Barrett, the GM. He'd be happy to listen to your situation and try to assist getting your issue alleviated. Kindest regards
Negative experience: Staff here has been incredibly rude to me before. I took a hiatus from this gym to workout with my friend in her gym garage , and when I came back to this gym, they were messing around at the front desk, then when I scanned my app made fun of me for how many days/months it had been since I came in. Like literally made fun of me in front of everyone. Then tried to cancel my membership, they said on the phone it’d be canceled and I wouldn’t be charged the maintenance fee but sure enough I was charged $70. I disputed that of course. Dont come here. Edit: yeah I did email you last night after Connor said you’d respond today at 12pm and I’ve got no response from you but you respond to a Google review ?
Kaylee, we are sorry you had a less than stellar experience here at Club4 McKinney! Please reach out to me at [email protected] so we can discuss this further!
Fantastic experience: Club 4 has been a great place to jump start our fitness journey! The staff have all been so welcoming, especially Barrett. My husband is going through cancer treatments and Barrett is always checking in to see how he’s doing and wanting updates. He views my husband and I as valued members and not just a number. Highly recommend!
Thank you, Teri! We appreciate the 5-star review!
Fantastic experience:
Erica, Thanks for the great review! We're thrilled that you had a great experience at our location. We look forward to serving you many more times in the future! Please let us know what we can do for you in the future.
Fantastic experience: Great facility! Friendly staff and excellent training by Zach. Well-maintained equipment and always clean!
Greetings Brittan, We are grateful and appreciate the time you took to leave your review. Hearing that your experience went well really makes our day. If you ever need anything please don't hesitate to reach out to our team. See you next time!
Fantastic experience: Club 4 is awesome and highly recommend to anyone who is looking for a gym! Leah is awesome
Thanks for the kind words! It's feedback like yours that reminds us why we do what we do. As always, our team is looking forward to your next visit. Thanks again and we look forward to seeing you again soon.
Negative experience: My wife goes to this gym and she takes my kids because I work long hours. Today my almost 2 year old daughter was shoved and sat on by some other kid in there and nothing was done by the person that is supposed to watch over them. Instead my wife had to go watch over the video and the lady said the kids was “playfully playing” meanwhile my daughter is crying!!!but when my daughter was playing around a little kid last time my wife got called right away and suspended my kids for 3 days crazy!!!! Also my 8 year son was there but he did not see the incident and the lady was asking him if he saw what had happened, this is crazy to me asking my son if he saw what happened mean while what was this person doing? Maybe this place should hire people with better responsibilities in my opinion. I hope someone is able to reach out to me or my wife. This incident happened 07/24/2024 6:50pm maybe.
Hello Jose, thank you for bringing this matter to our attention. We're sorry you had a bad experience with our Kid Care staff. When you have a moment please personally reach out to our team at (469) 447-4949 so we can address your concerns. Kindest regards, Barrett
Fantastic experience: Good vibes at club 4 mckinney. Jace, Janiyah, Leah, Connor, really everyone always supply a warming greeting. On top of that, it is clean/spacious/and has plenty of amenities. Thanks to everyone who works at this location.
Hi Michael, We appreciate the time you took to give us such a great rating! It's great to know that we were able to provide you with the highest levels of service. We look forward to providing you with more great experiences in the near future. It was a pleasure to serve you.
Fantastic experience: I have been a member here for a few years! The equipment is always very nice and clean. Connor is such a great help whenever I need to tan at the front desk! Such a fun and welcoming gym environment. 5/5
Hey Kins, We are grateful and appreciate the time you took to leave your review. Hearing that your experience went well really makes our day. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. It was a pleasure to serve you.
Fantastic experience: Leah is one of the most friendliest and professional front desk associate at the club. She always has a smile on her face and is always helping everyone out. The management is doing a great job in running the gym and always keeping things clean and working right.
Hey Angel, We're delighted to hear about your experience! We are happy to read that our team has been able to provide exceptional service for you. We'll be sure to share your experience with the rest of our team members as inspiration! Sincerely, Barrett
Negative experience: I've been a Club4 member for approximately a year now. Initially, my attendance was sporadic due to recently having my baby, but now that my child is 16 months old, I've been able to establish a more consistent routine. Unfortunately, my recent experience with Alicia, the staff member at the Child Care center, left me quite unsettled. During my workout last Wednesday, I received a text notifying me of a minor incident involving my child biting another child and was asked to come check in with him. Naturally concerned, I promptly went to check on the situation. Upon speaking with Alicia, she confirmed that everyone was fine but informed me of the incident. While I expressed my apologies and willingness to address the behavior, I was surprised when she abruptly asked me to leave with my son. This one-time occurrence, especially considering my child's young age and lack of prior incidents, seemed disproportionately handled. Alicia's demeanor appeared indifferent, giving the impression that she wasn't inclined to deal with childcare responsibilities that day. Feeling hurt by the immediate expulsion, I sought out the manager, Shaad, to address my concerns. Although he listened attentively, the resolution provided was swift, resulting in the cancellation of my membership. I came back to the gym later that day because I forgot my diaper bag and I encountered the new manager, Cade, whose approach was markedly different. Cade demonstrated genuine concern, expressing dissatisfaction with Alicia's handling of the situation and promising to escalate the matter to higher management. Despite his assurances, I never received a follow-up call as promised. Overall, I'm disappointed by the handling of this incident and cannot continue my membership at a gym with such an inflexible approach, especially concerning families with young children. While I valued the sense of community at Club4, regrettably, I won't be returning.
Priscilla, we're disappointed to hear your experience wasn't up to par. We'd appreciate the chance to hear your concerns in-depth and suggest appropriate solutions. Please contact Barrett at +1 469-447-4949. We're confident that we can turn your experience around and look forward to correcting it!
Fantastic experience: Great gym, location, and staff
Hello stephen, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! Please reach out to us with any additional questions or comments! See you soon!
Fantastic experience: Great place for workout spot. Good rate.
Grant, Thanks for the great review! It's feedback like yours that reminds us why we do what we do. We're always happy to assist so don't hesitate to reach out to us if you need anything. Please let us know what we can do for you in the future.
Fantastic experience: Love the Kids Club girls and the gym is great!
Hi Monica Thank you for taking a moment to share your experience at Club4. We are so pleased to hear you found Kid's Club to your liking. We look forward to welcoming you back again soon.
Fantastic experience: One of my earbuds fell down one of the seats and the staff took the time to help get it out!
Hello Sydney, Thank you for the awesome feedback. We value your feedback and look forward to seeing you again soon! We look forward to serving you many more times in the future! It was a pleasure to serve you.
Fantastic experience: Clean and well organized. Friendly and helpful staff. Great place to work out!
Hey Martha, Thank you for the awesome feedback. We're thrilled that you had a great experience at our location. We look forward to providing you with more great experiences in the near future. Sincerely, Barrett
Negative experience: Terrible staff. It is funny how they make it super easy to sign up but to cancel it is like a 2-week process. Also the staff is rude and unprofessional. Also facilities are garbage and are unclean. Edit: @Barrett - maybe the reason I don't have frequent visits is because the staff is rude and the facilities are garbage. And I registered at Coppell...not sure what does that has to do with my complaint.
Hi Paul, We appreciate the time you took to leave us feedback. Please know that customer happiness is our top priority and we are upset this has not been your experience. We would appreciate another chance to earn your business. Please reach out to our team as soon as possible. We also noticed you didn't sign up at this location or had any frequent check-ins in recent history with us here in McKinney. Kindest regards, Barrett.
Fantastic experience: Again. The staff has been proffesional as well as personable. They have helped and answered any question I've had with equipment. I purchased a preworkout drink and the flavor I wanted was not readily available Leia offered to go to the "back" and get it in which I gladly accepted. Other members at the facility have been easy going and positive! Great atmosphere
Dear T, Thanks for choosing us and leaving such a great review! We are happy to read that our team has been able to provide exceptional service for you. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Thanks again and we look forward to seeing you again soon.
Fantastic experience: I have been working with a personal trainer there— Zach Smith. He has been a great to work with. Zach is personable, makes me feel comfortable, and is a good teacher with teaching me how to work out correctly. The gym provides a clean environment, friendly staff, great amenities. They also have a female only section which is nice for women if they prefer that.
Hello Devan, Thanks for the kind words! We value your feedback and look forward to seeing you again soon! We hope to continue exceeding your expectations with great service. We're here for you anytime!
Fantastic experience: I have been going to this gym for a few months now and have no complaints. The gym has everything you need and also has awesome amenities that are included. I love that there is also a women’s only section. The staff is friendly, the gym is clean, and you can’t beat the price.
Hi Ryann thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
Negative experience: Poor Excuse For Customer Service, Save Your Money And Go Somewhere Else, Membership Or Not. Your Time Will Be Wasted On Their “Amenities” Which Are Rarely Available.
Emma, Thank you for your review. Please accept our most sincerest apologies. We hope you will consider visiting us again so we can turn your experience around. Respectfully, Barrett
Fantastic experience: Amazing gym. Love the kids club, the massage chairs, red light therapy, and the classes! The staff is nice and has fun challenges to do.
Hey Bridgette, Thanks so much for taking the time to share your positive experience! We appreciate your recognition and will do our best to keep up the great work! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We're here for you anytime!
Positive experience: Nice gym but $15 to bring a guest when monthly is under $30 is insane. It's why I moved my membership elsewhere
Patti, we're disappointed to hear your experience wasn't up to par. We'd appreciate the chance to hear your concerns in-depth and suggest appropriate solutions. Please contact us at [email protected] or +1 469-447-4949. We're confident that we can turn your experience around and look forward to getting to correct it!
Positive experience: I had a really bad experience with one of the trainers, stacy, and with the billing department but the current manager over personal training really did a phenomenal job at fixing the situation. I had left a bad review but I understand mistakes are made. What's important is taking accountability and fixing them. Which he did and he set me up with a wonderful personal trainer that is awesome! I'm very happy with the gym and glad they fixed the situation!
I am sorry about your experience with our Personal Training Department, we are always aiming to provide the best service to our members possible. If you would like to discuss further please do not hesitate to reach out to me, [email protected] 469-447-4949, Shane Patrick.
Fantastic experience: Great gym. There is multiple price packages and the equipment is top notch. There is a big variety equipment and its taken care of.
Hey Jerry, Thanks for the kind words! We appreciate your recognition and will do our best to keep up the great work! We look forward to providing you with more great experiences in the near future. Please let us know what we can do for you in the future.
Fantastic experience: This is my first and only Google review. The place rocks. The negative reviews are all some variation of "me or my family don't pay our debts," "the staff is cleaning too much," or "the staff doesn't clean enough." If you're looking for an affordable membership to an enormous selection of serious, varied, and well-maintained equipment for cardio and strength training in a well-ventilated, clean room, you can end your search.
Greetings Josiah, Thank you for the awesome feedback. We truly appreciate your recommendation of Club 4 Fitness and will work hard to continue going above and beyond! We hope to continue exceeding your expectations with great service. Sincerely, Barrett.
Fantastic experience: I want to mention Club 4 Personal Trainer Joe(Joey) Hickey. I've been a member of Club 4 for just over 3 years. I had never joined a gym until I had bilateral knee replacement. Since I didn't know where to start, I decided to work with a trainer. Joey asked me what my goals were and with his vast knowledge, steered me in the right direction tp strength training. I've never worked out in my life, but i know at 65 years old, I need it. Not only has my strength improved, but the education he has shared with me is invaluable. He sets goals and explains the path to get there. He always has had my best interest and safety in mind. One of the goals we set was to bench press 200lbs. I thought he was crazy. Now I bench press 200lbs! I've only been working with him for 6 months. Joey truly believes in his clients, showing respect and kindness. Listen him and watch your life change. As Joey says "Let's go"!! Jonathan Cooper
Hello Kelly, We're delighted to hear about your experience! We are happy to read that our team has been able to provide exceptional service for you. We're glad you had a great experience and we look forward to continuing to exceed your expectations! It was a pleasure to serve you.
Negative experience: Found out today that I have unpaid balance for 280 dollars on a membership I canceled 2 years ago. Went in for 3 weeks no problems and then today Cameron told me he couldn’t let me due to a balance that was from 2021-2022. I began to tell him that I’ve been here for 3 weeks and he told me that there was nothing he could do even tho every other employee never mentioned it. Then after that I told him I was going to say hi to my family members in the gym and I would leave and head to an actual gym (Lifetime). CAMERON (the one with the weird mustache) told me if I stepped another foot in the gym he would call the police. Police on someone trying to say hi to their family in the cardio section which is straight across from the reception desk. Felt a bit of racism the way he was speaking to me because of his tone and choice of words. Either way this gym is a pitiful business and I can’t believe I tried to give them a second chance.
Mohammed, Thank you for your honest feedback. Please accept our apology for the inconvenience we've caused. Please stop by or call us so we can get this resolved. Respectfully, Demi.
Negative experience: My husband was denied access from coming into the gym today and was threatened by Cameron that he was going to call the police on him. He has been coming to this location for over 3 weeks and paying a day pass as he’s only there on certain days. Today he was denied entry because Cameron claimed that he owed money from when he had his membership back in 2022. When my husband attempted to cancel that membership in person, they told him he could not do so and needed to send in a letter explaining why he was canceling. Ridiculous but he did it anyways. Even after he spoke to the gym about cancelling and sent in the letter they continued to try to charge him monthly. Now after being back for almost a month he was told this is policy and he would never be allowed in unless he paid what he “owed”. After attempting to cancel multiple times he doesn’t owe anything. On top of that being told the police was going to be called if he doesn’t leave immediately is ridiculous. Terrible gym, terrible customer service. Don’t waste your time or money.
Hello Raneem, We appreciate you bringing this issue to our attention. We pride ourselves on maintaining the highest quality standards for our customers but we didn't measure up. Please call us at +1 469-447-4949 or send an email to [email protected] at your earliest convenience. Kindest regards, Demi.
Fantastic experience: The place is fantastic, the staff always greet people entering and exiting the facility, really have only personally interacted with Shane and Barrett and my questions were answered no problem. Even at peak times you can find work arounds if “your” machine/bench/squat rack is being used because the amount of equipment they have. I see many reviews complaining about vacuuming which confuses me because god forbid upkeeping the tidiness of the gym would inconvenience anyone working out yet the same people would probably complain if they saw a paper towel on on the floor instead of simply picking it up. It allows me to only give 5 stars but if I had to truly rate this gym, I’d give it 100 golden goose eggs 10/10 would recommend.
Hi Michael, Thank you for the awesome feedback. We're thrilled that you had a great experience at our location. We're always happy to assist so don't hesitate to reach out to us if you need anything. We look forward to seeing you again soon.
Negative experience: Sadly they don’t even deserve one star. had enough of the dirty bathrooms and unprofessional staff that don’t get taught how to do their job. I wasn’t told how their cancellation policy works and neither their staff, I walked in to cancel my membership back in October and I was told by one of the staff I was all set just to find out after 3 months they never canceled my membership and I’m still getting charged. I called to ask what I’m getting charged while being a non-member just for the manager to tell me i never canceled and can’t take your word for it. Thank you very much for nothing
Saif, I appreciate the feedback that you provided regarding your experience, unfortunately there is a 30 cancelation process that is listed in the agreement that was emailed to you when you first signed up. I do remember the conversation and unfortunately, we cannot just take someone stating that they had spoken with someone regarding their membership without any form of documentation supporting this. Again, we do apologize for your experience.
Positive experience: Great gym for the price. Would’ve given 5 stars if the hot water in the men’s shower worked. It used to work fine, but recently it hasn’t. There is also a broken handle on the middle shower and it consistently drips. Other than this complaint, the gym is great. If the hot water issue doesn’t get resolved, I’ll probably be switching gyms. I really don’t want to though. UPDATE: They have responded, the hot water issue is resolved. I appreciate the quick response on this! I will continue to work out here. I would also like to say, the early morning staff during the week are very helpful and friendly. Y’all could use more employees like them!
Hi Kenneth thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon! We are also working on getting that shower fixed and are the plumbers are involved. Thanks for the feedback!
Negative experience: They clean and vacuum during morning hour workouts, disturbing everybody. Blowing dust bunnies in your face. Constantly play woke television content, equipment broken more the operational. Spoke to management and it all fell on deaf ears.
Paul, I would like to have the opportunity to discuss these opportunities where we can serve you better, would you be available to come in and discuss with me further. Feel free to contact me at 469-447-4949 or [email protected]. Shane Patrick, General Manager.
Negative experience: There's not enough space to even begin to write how mad I am right now.... I just received a collection letter for my son who just barely turned eighteen a month ago..... So I go up to the club for fitness around the corner. Form my house and inquire about this... They told me that this was from something in twenty twenty one... Well my son was sixteen in twenty twenty one.... Then the assistant manager she would not give me the manager's contact information, not even an email.... Also with the owner, she refused to give me the owner of club for fitness information... All she gave me was a name.... She said that she was not allowed to give out any other information.... So I called the club for fitness in McKinney. Just to see what would happen if I asked for the same information without them. Knowing anything about my situation.... Lo and behold. I have two email addresses sitting in front of me right now!!! They are going to be having a lawsuit on their side for my aggravation. And everything else that is going to come along with me. Trying to make sure that these marks that I've gone against my son's credit. Come off because he is just starting out in life. And he's not going to have bad credit because people up here at club for fitness don't know how to do their jobs or check driver's licenses.
Nicole, I am sorry to hear about your experience and would be willing to speak with you about the matter more if you would give me a call or email [email protected]. I am the General Manager of the McKinney location.
Negative experience: I have enjoyed working out here for nearly 2 years. In the last couple of months they have begun their major cleaning during peak hours. The constant vacuuming and spraying of equipment during the busiest parts of the day is loud, annoying, rude and interferes with workouts . I can’t hear the music on my AirPods or hardly talk to anyone without yelling. Makes me want to find another gym. I have already spoken to management about this. Nothing has changed
Hello LeighAnne, We appreciate the time you took to leave us feedback. We are very disappointed that we've failed to deliver the experience you expect. We are adjusting vacuuming times and dusting so that they are not being conducted from 4pm-7pm, which is our peak hours of business. Please do not hesitate to reach out to Shane Patrick, General Manager, if there is any further issues during peak hours.
Positive experience: Typical cookie cutter gym, full of HS kids
Hello Cody, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! If you ever need anything please don't hesitate to reach out to our team. See you soon!
Fantastic experience: If you want a gym that isn't overly crowded with good amenities, this is the place for you. Obviously, in peak times, it is busy, but if you have been here, you know there is a loyal base of people that you will see regularly. In other words, "Big gym, with a small feel."
Dear Matt, We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. As always, our team is looking forward to your next visit. Please let us know what we can do for you in the future.
Fantastic experience: CLUB4 is one of the best Olympic gyms PERIOD! I originally was a member from the Horn Lake, MS location, but have since moved to Texas. Everything is bigger in Texas. Club has a great gym culture and you will encouraged by others there to give it your all. DEFINITELY WORTH JOINING!!
Hey Mark, Thank you for the awesome feedback. As always, our team is looking forward to your next visit and we look forward to seeing you again soon.
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