Avolve Fitness - Wauconda

Negative experience: Terrible customer service. They are not even trying.

Fantastic experience: I signed up at the end of July 2024. I like the staff and the Matrix machines are nice. Usually not too crowded which I like. I don't use the showers since I live close but they look clean.

Negative experience: Small can’t really get a day pass after work since there staff hours also stop at 5 and last time I tried there online portal o never received my confirmation email

Positive experience: 24 hours, priced like other clubs. Clean

Positive experience: Friendly employees and nice locker rooms and clean facilities. Disappointed in the trainer who ghosted multiple phone calls of ours about interest in his services and did not reach out when a number was left.

Negative experience: A complete waste of money, the staff have nothing to do with it except for customer support. If you call them you will get treated like a waste of time. they steal your money. DO NOT GO THERE

Fantastic experience: I have had an on and off membership to this place and I have always experienced excellent staff and clean equipment. Mitchell is amazing and is a great reference when having any sort of question.

Negative experience: Asked them to cancel my membership due to sickness and injury and they didn't, continue to take payments. Be careful they will steal from you.

Negative experience: Was scolded by what who I think was a manager for wearing crocs to the gym. I have a lot of feet problems, and someone suggested to try working out in my socks, and wearing a wider shoe. I haven’t had sore feet since I started this practice. I have worked out at several gyms where this has never been a problem, I also called another local gym who would be happy to have our business, without scolding me for my shoe choice. I don’t mind being asked to do something if it’s mandatory at the gym, but being walked up to and told “those aren’t gym shoes, next time wear gym shoes” in a aggressive tone. I’m a paying customer. We will be canceling our membership and going to the gym down the highway. You lost 2 customers.

Positive experience: Leg machines aren't so great for inner and outer thighs. Some equipment is outdated and it's a small gym but clean.

Negative experience: Went to go change my plan and they wanted to charge me another $49 startup fee. Wait what. I CANCELED MY MEMBERSHIP

Negative experience: My husband and I went to the gym the other day. We were out of town and came back and was ready to put In the work. To our surprise IT CLOSED!!! CFX is there. Our fob doesn’t work. We didn’t get no email, no update about the changes. Find it funny how they changed so fast and didn’t inform people who were signing up about the changes. My husband was charged for his month and the gym isn’t even open !

Fantastic experience: They have plenty of equipment of same type, you can use one machine all day long without any disturbance.

Fantastic experience: The best amenities .Great environment to support and promote overall health and well-being.

Fantastic experience: Best service, my best spot for working out.

Fantastic experience: Top instructors with fun energetic and well structured classes. Friendly and service oriented staff; high cleaning standards. The best amenities .Great environment to support and promote overall health and well-being.

Fantastic experience: Gym is clean and organized as well.

Fantastic experience: Super clean! Friendly staff!

Fantastic experience: Fantastic place to workout! Very clean, great staff and nice environment to be in. Been to larger fitness centers before and I prefer this one over those. Highly recommend

Fantastic experience: Clean gym, great location, helpful staff

Fantastic experience: Just started coming here, major advantage is the 24/7 hours. I workout early morning due to my work and home schedule so it’s nice to show up at any hour. Gym is clean and organized as well.

Fantastic experience: A great gym! The owner, trainer, and staff are extremely knowledgable, friendly, and helpful. They are very COVID concious, with spacing between machines, sanitation, and mask protocols. Only complaint is that the mirrors make me look fat! (Just kidding... It's a joke.)

Fantastic experience: Positive: Professionalism

Fantastic experience: I signed my son up at this gym, he goes almost daily with a few of his buddies. I thought it was great they allow teens in there (they're 15-17), I'm glad they're working out and doing something healthy for themselves. When I went in to sign him up the guy (I think owner) was very nice and got us all signed up and also mentioned he also works with sports activity training with the kids. I thought that was nice he mentioned that and takes the extra effort to help the kids out. The boys love the gym, they go everyday and are starting to eat healthy. As a parent I'm loving it!

Fantastic experience: Positive: Professionalism , Quality

Fantastic experience: I love Avolve for a plethora of reasons. Most being that John and the rest of the staff are always VERY kind and helpful in any ways possible. Another, of the many examples, being that they are always the most communicative and professional gym I have had a membership at (And I have had many). Aside from that, if you're looking for a good price with equipment beyond other gyms, this is the place to BE! THANKS TEAM AVOLVE! MUCH LOVE! Your's truly, Sam the man!

Positive experience: Very clean and organized. A bit small overall but contains everything one would need. Pricing on membership had me a little confused though.

Negative experience: Buyer beware. I kept my membership during COVID and didn't even go in (obviously)...thought I was supporting a small business a little bit. The day I cancelled my membership an annual fee was charged to my bank account...hmm what a coincidence. Called the owner and he refused to pull down the charge.

Fantastic experience: To put it plainly, avolve is everything I need it to be. No more, but more importantly no less. I'm very happy with my experience so far.

Positive experience: Very clean and organized. A bit small overall but contains everything one would need. Pricing on membership had me a little confused though.

Fantastic experience: The new look, new management, awesome. Place is clean and equipment is working. A year or so ago I was not happy with the old management, equipment loose, building was dirty... GREAT turn a round.

Fantastic experience: Great clean gym. I have been a member here for a few years. Great price on the membership and all round great gym.

Fantastic experience: Great clean gym ! Morgan was super helpful getting me set up . Great location

Fantastic experience: This places is great! I enjoy the smaller gym atmosphere and the staff is super friendly and accommodating! Chris,the personal trainer, is also great!

Fantastic experience: Positive: Communication , Professionalism , Quality

Fantastic experience: Positive: Communication , Professionalism , Quality Love this place! Very clean and an environment which pushes you to reach your goals. Great app as well.

Fantastic experience: Very great gym, definitely enjoyed the staff and well maintained! Highly recommend.

Fantastic experience: Love working out with the trainer Chris! Amazing trainer and really knows his stuff. Gym is always kept up. Remodel really changed my perspective of the gym around and very happy with the results. I love using the hydromassage and tanning beds. Bathrooms look a lot nicer as well

Fantastic experience: Great gym! So happy with the renovations made

Fantastic experience: Really nice experience at this place. Excelente customer service. Thanks

Fantastic experience: the staff is SO friendly and it’s really really clean. definitely one of my favorite gyms by far, can’t see myself going anywhere else now!!

Fantastic experience: The staff there does a amazing job! Keeps the place clean and is always respectful and helpful! The gym is amazing atmosphere to work out in and a great variety of ways to get your workout in! Shoutout to Morgan for going out of her way to always help me out when i needed it and also for making sure the place is kept up!

Fantastic experience: I’ve been a member here since 2015 and have been through many changes in these short 5 years. This place used to be called workout 24/7 and had a revolving door of management and staff. No one seemed to be able to stay long enough to make any noticeable change to the gym and atmosphere here. That has all changed now with John! Avolve fitness has gotten a brand new makeover. The locker rooms have gotten a much needed update, along with the equipment and much more! When you now walk into Avolve fitness, there is a new vibe! You can tell john and his staff are here to stay as they listen to their members and take customer service serious! I very rarely will take time to write reviews but this place deserves the recognition. Those who know me understand I take my health and fitness very serious. I’m greatful to have this gem of a gym with reasonably priced memberships close to home. Stop by and check this place out! Not only is the staff welcoming, so are the members! Proud to call this place my new home gym!

Fantastic experience: Great location to workout! Staff is friendly and helpful. Since the remodel the place looks way better and is always clean. They are always playing some good music so I don’t have to worry if I lose my headphones! Highly recommend. 10/10 I love going here.

Fantastic experience: Very professional and clean place. Always a good experience. Love the staff and environment. Love going! Will be back!

Fantastic experience: A great place to workout. Friendly staff, good music, knowledgeable trainers. A lot of equipment to use to get a full workout.

Fantastic experience: Love this place!!!! Recently started going there and I love it more than my old gym (Planet Fitness). It’s so clean and the staff is so friendly and helpful and welcoming at all times!!! High recommend to anyone looking for a really good gym you won’t be disappointed!!

Fantastic experience: It's a clean gym with great coaches and a motivating concept that keeps you going!I have gotten stronger after being a regular member here.Thank you!

Fantastic experience: Everyone at the gym are outgoing and super friendly! :) When I walk inside and greeted, I feel very welcomed! I have been going here for a while now and plan to continue for a long time! Most gyms, are gross, smelly, and often the employees look at you and judge every pound you are wanting to loose. Here at, Avolve is the FIRST gym to ever make me feel comfortable in my own skin! Provide helpful tips to ensure I do not injure myself while working out, the environment is very fresh and clean! 10/10 recommend coming to this gym! See ya there! :)

Fantastic experience: Very clean gym, has everything I need for a great lift and the staff is so helpful and kind!

Negative experience: I feel very angry because they are thieves, I canceled my membership 2 months ago and paid a fine of $ 55 and they still charge me the monthly payment of my debit card if they don't stop charging me I will look for a lawyer and I will sue them for thieves I don't like to do this kind of complaints but call talk to the manager and do nothing I'm tired of this

Negative experience: Not happy about this ongoing construction at the Wauconda location. They claim bathrooms/locker rooms will be closed for a week. It's been almost 3 weeks and it's still closed. The machines are way too close to each other.

Negative experience: I cancelled my membership in october and I thought it will be fine. I got confirmation email and all. The November charged December charged and way more then my normal fee was. I called them multiple time to clear this out. No response. Had to call my cc billing to file a dispute. Don't sign up!!!

Negative experience: Gross!!! DON'T GO!!! They don't clean the bathrooms! When my husband and I have approached the staff about it, they straightup lie and say they do everyday. I have been out of town for a week and the same bandaid is still in the shower and had been already for two days before I left. I have pics dated Dec. 29th and now Jan.6th. This is not ok! Don't give this place you're money!

Negative experience: I can confirm that every complaint that has been posted is true. What really set me off was the mens bathroom. Not only is it cold af in there, by the urinal they put a rubber mat and on top of the rubber mat is what looks like a car carpeted floormat on top of the rubber mat. The carpet mat was SOAKED! And the rubber mat looks like it hadnt been touched EVER. Effing disgusting!!!! Where's the follow up posts from the staff regarding our grievances? That's right... You know what you're NOT doing and you have no excuse for it.

Negative experience: I went to the Wauconda, IL location today to find a post on the window that they are no longer staffing the location due to the virus outbreak. They stated their number 1 concern was the safety of their employees! Not once did they mention the customers coming and going and their safety. Who's cleaning the facility??

Negative experience: Really disappointed. I joined when it was a workout anytime and loved it. I hadn't been able to get back since the change due to an injury, and tonight was the first time I tried to go. My old key fob doesn't scan me in anymore (I was never warned about this, or sent a new one), but someone was nice enough to scan me in (even though they shouldn't have) only for me to find out the locker rooms are under renovation and there is no alternative. As I work out before and after work this doesn't work me. Apparently there are facilities available during staffed hours but most of my trips are during unstaffed hours. With no word on when the work will be done, it seems I will have to find a new gym with better customer service.

Negative experience: It could be a great facility; the owners know what to do, and so does the staff. The trouble is they don't. The place is nasty filthy. There are no provisions made for members to pre and post wipe down the equipment. Really? The locker rooms haven't been cleaned in forever. But hey, if you are Silver Sneakers with Humana, let's sign you up! Humana never walked into the place. Disgusting!

Negative experience: Worst customer service I have ever experienced. It has taken four months and multiple refunds to simply cancel my membership. They have now overdrawn my bank account by deducting fees AGAIN for an account that was cancelled months ago and refuse to reimburse the overdraft fee or communicate with me further, or even simply supply me with a corporate contact to report the unacceptable situation I have been dealing with for WAY to long to just be rid of them.

Fantastic experience: Their services are always fantastic and the location is awesome.Highly recommend their equipment.