Onelife Fitness - Alexandria

Negative experience: Same day cancelation, refund refused Canceled my membership the same day the charge went through and didn’t use the service at all afterward. They refused a refund and showed zero flexibility. Came across as very money hungry and not customer focused. Be extremely careful with billing dates. Once they take your money, they’re not interested in doing what’s fair or right.

Fantastic experience: My favorite gym, can't recommend it enough!

Fantastic experience: Very nice workers, clean gym with a lot of available equipment, workers are very helpful and approachable

Fantastic experience: I came by the area to visit family, but still wanted to get some workouts in. I got a week long pass here and it was great! Not very crowded so most of the machines were open. The facility was in great shape, from weights and machines to a nice locker room and sauna. Shoutout the general manager Leland for the excellent service!

Fantastic experience: Onelife is an amazing gym. Very clean, has many services that you could use. Staff is very friendly!

Fantastic experience: The best gym I’ve ever joined!!!

Fantastic experience: Onelife Fitness Alexandria is 10/10! They have plenty of space for multiple members to complete the same exercises. The facility is always clean and well-kept. The sauna, cardio machines, and group fitness classes are also awesome for the monthly cost!

Fantastic experience: I have worked out at OneLife twice now when visiting my sister who lives in Alexandria. Top notch team + a really easy to use, clean facility. I wouldn’t stray away from this place if I lived here.

Fantastic experience: Very spacious and lots of premium equipment

Fantastic experience: Great gym with lots of space, free weights, machines, and a sauna. Really friendly staff and trainers. Leland helped me out and he was super nice and quick in setting me up.

Fantastic experience: Great place, have been coming here from years the staff is super nice and helpful. Also sauna is great and the place is always clean and in great condition!

Negative experience: I’ve got a confirmed stretch session by Clyton earlier this week. I came today for my session and the staff told me that i’m not scheduled at all… in the text messages Clyton confirmed the session at 7pm at this location This wasted my time and frustrated me. Onsite staff offered to reschedule, im no longer interested and for sure won t renew my membership since a client’s time is not taking seriously

Fantastic experience: Joined to “get fit,” but let’s be honest.... I’m here for the hydromassage. The machines are great, the staff is awesome, and the place is spotless. But that hydromassage? Its my reward for pretending to work out.

Fantastic experience: Visiting from out of town and was immediately impressed by how friendly and welcoming the front desk staff were. The gym has a great atmosphere and plenty of equipment, even during peak hours. Highly recommend!

Fantastic experience: Leland and Clayton were so helpful today when I came in to inform me about all the great benefits of the gym and the different packages. Definitely coming back to be a member

Fantastic experience: Best gym ever!

Fantastic experience: The gym is very clean and well equipped.since last visit lots of new updated equipment

Fantastic experience: I recently joined this gym a few weeks ago after looking around and reading reviews. I love the atmosphere, love that there’s newer equipment and plenty of it, and love that this gym offers workout classes. When you sign up for a membership you get 2 complimentary workout sessions with a trainer; shoutout to Jalen who worked with me knowing just when I needed to push but also knowing when I needed rest. Another shoutout to Leland who gave me a tour of the gym and always offers amazing customer service. Highly recommend :)

Fantastic experience: I visit this gym regularly when I am in town. It is clean and extremely comprehensive. Best gym in the area for sure. Staff is always super nice. Love that they have small towels for the equipment. A lot of gyms don’t do that anymore.

Fantastic experience: Phenomenal gym - welcoming and helpful staff who go above and beyond, particularly Leland. Awesome atmosphere and equipment with a great upstairs turf training floor and cycling room.

Fantastic experience: Phenomenal gym - welcoming and helpful staff who go above and beyond, particularly Leland. Awesome atmosphere and equipment with a great upstairs turf training floor and cycling room.

Fantastic experience: Love it here! I've spent several weeks in Alexandria for work over the last two years, and this has become my gym away from home. There are lots of squat racks and deadlift platforms, and great machines. Their short-term membership options are very convenient, and they've even customized a package that works for me and the duration of my stay - thank you Leland!

Fantastic experience: Great place and great people- Leland C. shout out for excellent customer service

Fantastic experience: Really nice staff!

Fantastic experience: Great gym with awesome classes! The personal trainers are also great and have fully changed my workout routine to work for my needs, big shoutout to Jordyn and Wes especially!

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I had such a great experience at Onelife Fitness, all thanks to Leland C., the General Manager! He was extremely nice, welcoming, and went above and beyond to be helpful. You can really tell he cares about both the members and the gym itself. It's rare to meet someone in management who's so approachable and genuinely wants to make your experience a positive one. Big thanks to Leland for making my visit so smooth—I’ll definitely be coming back!

Fantastic experience: Great gym. Love the gym location, staff, and most of the members are really nice.

Fantastic experience: I want to give a huge thank you to the cleaning team at One Life Fitness. The gym is always extremely sanitary and spotless, which makes every visit a great experience. The women’s bathrooms are consistently impeccable, and it clearly shows the effort and dedication the team puts into their work. The morning staff, in particular, are very kind, professional, and attentive—they always ensure everything feels fresh and pleasant. Their hard work truly makes a difference and creates an environment where members feel comfortable and valued. Thank you for always going above and beyond!

Fantastic experience: What a blessing it is to have coach Ronny and coach Allen! Since 2022 I've competed six times with no coaches due to the many gyms/clubs focusing on cardio fitness and monthly tuitions. Finally, there's an affordable, reliable, fun, and dedicated group of people willing to help people like me follow their passion in combat sports. Although old for the sport, I am learning so much and I am truly grateful for the opportunity to train and be apart of such a great program. Strike Studio is the future of combat training.

Fantastic experience: I’ve been a member of this gym for a couple of years now, and I couldn’t be happier with my experience. The front desk staff is always so kind and helpful, greeting you with a smile and making sure you have everything you need. I’ve seen them handle difficult situations with professionalism and patience, which really speaks to the quality of the staff and the gym as a whole. The community here is fantastic—everyone is welcoming, whether you’re a newbie or a seasoned gym-goer. It’s a great environment to work out in, and I always feel motivated when I’m here. Overall, I highly recommend this gym to anyone looking for a great place to get fit and be part of a supportive community!

Fantastic experience: Clean facilities, neatly placed equipment and super friendly staff !

Positive experience: Yet another gym that blasts Drake 24/7

Positive experience: I wanted to make this location my home after having a bad experience at the Skyline location, but unfortunately, that won’t be the case. Overall, the gym itself is great—the facilities and equipment are well-maintained. However, the front desk staff consistently come across as unfriendly. There’s no greeting when you arrive or acknowledgment when you leave, which may seem small but makes a big difference. As a paying customer, I want to feel welcomed where I choose to spend my money. After a particularly negative encounter with one staff member, I reported the issue to management and was assured it would be addressed. Unfortunately, when I returned, I experienced the same treatment. Because of this, I’ve decided this will be my last month as a member, and I’ll be giving Gold’s Gym a try instead.

Positive experience: Adao was very attentive and listened carefully, to be more aware in helping assess my health & exercise needs. i enjoyed my session with him

Fantastic experience: Amazing staff!

Fantastic experience: Great Gym and location is perfectly near my house. Super clean and friendly staff. Happy with the renovations but I wish they had a steam room. The sauna is always HOT but crowded on a busy day. Love the boxing classes with Damian! Glad they have a separate area just for the Strike Studio and it’s so much bigger than the other studio locations. Plenty of equipment and I like openness of the gym.

Fantastic experience: A gym that is clean, crisp, and offers a variety of equipment to work out on. You can have your own space and not worry about getting in the way of others while they work out. Five Stars and get a membership if you find the time.

Fantastic experience: Great gym. Everything you need. Awesome Strike Studio. Shoutout to all the coaches who make it such a great place!

Fantastic experience: Working out at OneLife Alexandria is great! There is a lot of equipment and everything is well-maintained. Staff are all helpful from the front desk to management and the trainers, too! Training with Jordyn has literally been a life saver. Also, the members are all really respectful of each other and make working out a great experience, too. It’s a great gym community.

Fantastic experience: Im visiting D.C. and was looking for a nice gym to go to and I picked OneLife, they gave me excellent customer service and there equipment was all high quality!!!

Fantastic experience: Great place!

Fantastic experience: A stellar gym! I was a member when I lived here for a summer and now it’s my go-to place for a great workout whenever I’m passing through the area.

Fantastic experience: I am a member at Onelife fitness in Alexandria, VA and I am very pleased with my experience at the gym. The gym is always clean and sanitized. There is always equipment to get on you never have to wait. The staff is very nice and the exercise classes are awesome.

Fantastic experience: This is the best gym!

Fantastic experience: 10/10

Fantastic experience: I've been a member of this gym for over five years, and I can confidently say it's the best gym I've ever joined. The facility is always clean, modern, and well-maintained, thanks to the incredible leadership of Leland and Clayton. They are truly exceptional managers—always attentive to members' feedback and committed to creating a safe and welcoming environment. Beyond the fantastic management, the training staff is equally outstanding. My son has been working with the best personal trainer, Luke, and the results speak for themselves. In less than a year, Luke has helped him achieve his fitness goals—building muscle, improving agility, and increasing endurance. His hard work paid off when, as a freshman, he earned a spot on the varsity soccer team! I can't stress enough how excellent the staff at this gym are. Their dedication, professionalism, and genuine care for their members make all the difference. If you're looking for a gym that prioritizes both fitness and community, this is the place to be.

Fantastic experience: Fantastic staff and overall great experience. Will be coming back!

Fantastic experience: The women’s bathroom is always spotless clean in the mornings through the afternoon. Always smells amazing and fresh

Fantastic experience: Great gym! Super helpful and kind service.

Fantastic experience: Amazing gym! The general manager was very kind, helpful, and set me up. Would highly recommend!

Fantastic experience: I love the variety of classes. Ny personal trainer Kevin is awesome. He knows his stuff.

Fantastic experience: I come during the mornings and what I love most about this location is the cleanliness. The locker rooms and bathrooms are kept clean

Positive experience: Edit: This gym has made improvements to facilities and machine upkeep. Overall it’s a great value for what you’re paying. The only feedback is to continue improving on paper towels + cleaning solution . And thanks for listening and actioning customer feedback

Fantastic experience: Solid gym with good machines and access to weights off-peak times. Love the knowledgeable and helpful trainers (shoutout Jalen and Q), friendly front desk folks, and boxing studio coaches I’ve worked with (Damian, Blue, Marcus, Alan, and Ronnie)! I’ve been wanting to get into boxing for years and finally found a community with this gym.

Fantastic experience: If you’re in the market for a basic commercial gym with a nice variety in equipment, trainers, and classes this one is definitely worth checking out. They stay on top of keeping the place clean and fixing their machines quickly. Staff is friendly, but not up your ass. Biggest plus, I haven’t noticed a lot of extremes with personalities. I don’t know if other people care about that, but it drove my girl and I out of a couple other previous gyms with cheaper membership models. FYI: Crowds change depending on the time. My experience is with the midday crowd and my girl is part of the early morning crowd.

Fantastic experience: Great club, but better customer service! Bryanna at the front went above and beyond!

Fantastic experience: Great place. Went it and spoke with the general manager who was super helpful and made me feel right at home. Would recommend to anyone.

Fantastic experience: Been working out here for over a year, helped me reach a lot of my goals. Spacious gym, the equipment I need to use is usually open.

Positive experience: Didn’t like this location. I usually go to Madison st location but this time I decided to check this one out and it wasn’t good. A lot of equipment is old and the gym was open until 7pm while an employee shut off the lights at 6.57 and literally everyone was forced to leave. That’s not cool. Madison st location never does that they will let you finish your workout while they are working on closing the gym. And would never do that

Negative experience: Severely overcrowded at all times and impossible to find space to work out or get a machine. Also I’m not sure they ever clean as there are always giant balls of dust on the floor.

Negative experience: Severely overcrowded at all times and impossible to find space to work out or get a machine. Also I’m not sure they ever clean as there are always giant balls of dust on the floor.

Fantastic experience: Excellent experience I had at the Pike & Rose location. I loved the atmosphere, the staff was always very kind, and the facilities are in excellent condition.

Fantastic experience: Love this gym

Fantastic experience: Great experience at onelife fitness!

Positive experience: This gym is simply OK. The staff is nice and there is a lot of equipment, but it’s usually over crowded and pretty dirty and the cardio equipment is frequently broken. It gets the job done but I wouldn’t go out of my way to come here.

Negative experience: I might quit OneLife today. Or soon. Hard to say—my patience and their leadership seem to be on competing timelines. The disappointments are adding up. Not catastrophes. Just enough small, telling moments to form a very clear pattern. Yes, there’s another location close by. But if the same people are running the show, that’s just a change of scenery, not a solution. Starting to get strong Sheehy dealership energy: looks fantastic until the conversation begins. More to come.

Fantastic experience: Great layout. Even when busy there's plenty of equipment to use. Clean, we'll maintained. And I good vibe. Have yet to try the strike classes but from what I can see it looks challenging and well organized.

Fantastic experience: Been going here since 2017. Plenty of equipment/weights and room to use whatever you need. They upgrade the facilities and equipment fairly regularly and for the most part everything is kept pretty neat and orderly. If they run out of things like paper towels in the bathroom, as long as you alert the front staff it's taken care of pretty much immediately. The trainers there are great and really make you feel at home and welcome. 99% of my workouts are at 5am though and it's definitely a quieter vibe and much less busy than say 5pm. I've been here a handful of times with the after work crowd and it can definitely be a bit hectic. Probably comes with the territory in this market though. All in all I think this gym gives the best value for the money in the area.

Negative experience: I was informed that I would receive my first month free, but this was not the case. Instead, I have experienced ongoing difficulties in attempting to get a refund. The customer service has been extremely disappointing. Additionally, I was misled into signing up for the wrong gym location, and when I tried to switch to the correct one, they refused to honor the price difference. If this continues, I don’t see this franchise thriving for much longer. I hope you take my feedback into consideration and work to improve your services.

Fantastic experience: Great location

Fantastic experience: Excellent facility and staff. Leland is amazing, Mia wonderful, Damian spectacular. Tatiana is magnificent!

Fantastic experience: They are so nice at front desk and very helpful.

Fantastic experience: Love this gym! Everyone on the staff is so nice

Positive experience: Spacious clean gym with welcoming staff. Just wish they had more free group classes (boxing is almost daily but costs extra) late morning and at lunch time.

Fantastic experience: I love it this gym

Fantastic experience: Great experience working out at onelife fitness Alexandria. The amenities were exceptional, plenty of space and machines to make my workout quick and efficient. I recommend joining this gym if you live in the area for work or visiting. One last important detail is a worker named Clayton was very supportive everyday I attended this gym as I didn’t know if I wanted to come here at all, he deserves a raise!!

Fantastic experience: Great gym and super friendly staff! Has everything you need.

Positive experience: Recently moved out of VA but was a member of this gym for about a year. Pretty good gym with responsive staff in terms of questions regarding membership and fees. Free classes are nice, they do get crowded so get there early. Would suggest that anyone joining to thoroughly read all information, but I do appreciate Lisa specifically for assisting me throughout the process of transitioning out. In summary, no major complaints as a mid-20s gym user.

Negative experience: A bit disappointed. I drove 30 minutes out of the way to come here after speaking to a membership advisor. Asked a bunch of questions to make sure they’d have the equipment I need for Olympic lifting. They didn’t have women’s barbells and all the platforms face mirrors no matter which way you turned. A bit misleading and wish they would’ve double checked the questions I was asking. Front desk didn’t really seem to care about the inconvenience and no one was present until past 10am to help me in the office so I just left.

Fantastic experience: The front desk staff member, John at OneLife Fitness Alexandria is truly outstanding! He consistently greets everyone with a warm, welcoming attitude and contagious smile, whether it’s 5 am or later in the afternoon. His positive energy and attentiveness to gym members is undeniable, ensuring that everyone feels valued and comfortable. John’s dedication and kind personality create an inviting atmosphere and strong community feel that keep my husband and I coming back to this particular gym, despite other gyms being closer to our home and more convenient. What a fantastic asset to the OneLife team!

Fantastic experience: Awesome facility and staff. Highly recommend!

Negative experience: Avoid this place at all costs. I have never seen such old and outdated equipment in a gym, especially one that claims to have been newly renovated. Lots of the machines' safety features are nonfunctioning, and are generally in rough shape, if they’re operational at all. The machines are also really dirty, probably due to the fact that this gym has no wet wipes, but instead has members spray down paper towels and wipe machines with that instead. That really doesn't do much to clean the machines, and just sprays chemicals around while everyone is breathing heavily. As others have mentioned, there aren't enough weights, and you constantly have to steal from other areas in the gym to be able to properly rack a set. That happens no matter what time you go in. You can probably get what you need done here, but you'll constantly have to rework your sets to accommodate the lack of weights or functioning equipment. Editing to add, in the 8+ months I’ve been a member, the state of the gym has only gotten worse. Machines are still old, faulty and dirty. The only update this place has gotten is a turf replacement after the shooting that happened. Don’t believe all the random 5 star reviews that came in to try and hide bad reviews filling the shooting on the gym floor. If you have any other option, take it, otherwise you will always leave here frustrated and disappointed.

Negative experience: This gym has paid towel service but almost never has clean towels in the afternoon.

Positive experience: We are almost there. I see the changes. Some new equipment. Hopefully more dumbbells on the main floor. I have an idea for you guys. Just throwing it out there since there are ongoing Air Conditioning problems. Either buy some floor fans like the ones upstairs or buy the industrial A/C units that can be placed anywhere and moved around. Like most complaints, it's too damn hot on the main floor. 80 plus degrees inside a gym is diabolical behavior while trying to train.

Positive experience: Love the gym…nice & spacious. The customer service is not the best though. On their phones and not greeting the customer and turns their heads when I leave. They are selective about who they greet. Several (4) men at the counter and none of them say anything every time…I don’t feel welcomed at this location.

Negative experience: Horrible gym. Please don’t waste your money and find a better gym. This gym is full of weird people, including the employees. Their customer service is horrible. The employees at the front desk never greet customers, and all they do is flirt with each other. Most of the equipments are broken, and they take forever to fix them. Also, not long ago, a shooting happened inside the gym and two people lost their lives as a result which makes the gym even more uncomfortable. I suggest to joint other gyms like lifetime or golds gym.

Negative experience: Yes there was a recent shooting; could the owner or its workers have controlled it? Probably not; but it’s quite disgusting there are comments that we should “deal with and accept it” and to also “never leave your house,” because believe me, as an introvert, I wish I never had too, as I’d rather spend time with my wife and dog; yet what makes it even worse, I have yet to see One-Life/US Fitness Holdings put out any type of follow-up in reference to anti-gun violence statements. Control what you can. However, this is not reason for my review. It’s to warn the current and potential members of this owner and this outdated disgusting gym, which in the recent months has seen its board of directors go out of their way to seek the service of AI to boost its ratings, most of these “5 star” ratings that you’ll see claiming “phenomenal customer service,” with “great, new equipment,” “very spacious,” and a “great place to get fit” It could not be more obvious these reviews were AI generated. What customer service? New equipment? And a great place to get fit? Really? It’s a gym, obviously people go to these types of establishments to get fit; and in regard to customer service - is it referring to the once a month “hello” that members get upon entering and checking in? Or is it when workers constantly (won’t even say consistently) because it’s a constant, fail to refill the spray bottles and paper towels to clean equipment Or is this great customer service when they let members save equipment for themselves from across the gym? Also, the “new” equipment? Most of the equipment would only be new if we all took a time machine back to 1990. The only truth is that this gym is spacious, however the placement of the machines has been done incorrectly and not only do you feel on top of people while working out, there’s a significant amount of wasted space, so yeah it’s definitely spacious and a whole fleet of buses could be parked in there. So, the shooting was the last straw for me, and it has been two months trying to cancel this membership. I am forwarded to a new person each time even though I have been emailing within the same email thread. First, a Leland, forwarded me to a Melissa, and in an email from Melissa, I was told that July would be my last payment. Then I was charged for August as well, so I reached back out to Melissa. This time, a Patricia emailed me back stating there was confusion, and per my signed membership agreement that I would be charged for August. I am paying a month to month membership, have given plenty of notice, and in a written email from member services associate, Melissa, told me the final payment would be July - so I requested a copy of this signed membership agreement. It has been 7business days since I last heard from a Patricia, a Melissa, or a Leland - so if any or all of you could email me back to clarify and get me a signed copy of this membership agreement that would be great. Thanks.

Fantastic experience: Friendly staff, clean club and plenty of equipment. Love it!!!

Fantastic experience: Great facility! Staff here are super friendly and welcoming!

Fantastic experience: Great location with a ton of amenities! Staff is super supportive and genuinely cares about their members!

Negative experience: Use this location for convenience and good verity of equipment but gun shot was fired yesterday and was covered with police cars… yesterday, 6/29/24, may not be the safest location and will opt to use other locations.

Fantastic experience: The gym is great, but the staff make Onelife Alexandria stand out above the rest. Shoutout Leland and Xavier!

Negative experience: ACTIVE SHOOTER: There was an active shooter in this gym 29 June around 4pm. I am triggered and traumatized. I will be cancelling my gym membership. This gym is not safe.

Fantastic experience: I am seeing a lot of negative reviews due to the shooting that happened and I am confused. In today’s world, can we really blame a business for some crazy individual deciding to commit a violent crime within the business grounds? This is happening everywhere, every day. It is not the business’ fault. It is a bigger issue and we cannot put the blame on Onelife. Unfortunately, this could have happened anywhere.

Fantastic experience: Great gym and staff work hard to make it a great place to work out. The Onelife team is always making improvements to this gym and I love all the open space. Best option in the area. I would recommend the plan that gives access to any Onelife location in the area, as it is very handy to have their huge network of local gyms as it makes it easy to work out after meetings around the city. Highly recommend Onelife, very happy member here!

Fantastic experience: Awesome location! The staff is friendly and the place has an awesome variety of equipment, even a boxing ring.

Negative experience: It’s a great location and has good equipment but the locker rooms are in absolute dire need of renovation. There’s no ventilation so all the nice smells of a gym and bathroom are right front and center while you change and wash up and the lockers themselves are literally crumbling due to the excessive moisture cause of lack of ventilation overall this gym could be so much better if they just invested in the up keep of it

Fantastic experience: The gym has everything I need, but I mostly appreciate the great customer service provided by staff members. The recent event that took place is unfortunate, but it is something that was not really within their control. Such things happen everyday, but how entities choose to handle matters is what counts most.

Negative experience: I cancelled my membership, not because I don’t feel safe at this gym. But because I can’t pretend there wasn’t a murder suicide in front of 60 ppl less than a week ago. I respect the staff and people who work there but not decision of Onelife to open so soon. Great gym, hope everyone is ok and take care.

Negative experience: I understand gym employees are worried that negative reviews are going to make the place look bad, but an active shooter at your location is pretty justified for your members to leave a bad review. Having OneLife staff members review bomb your Google reviews is kinda sad. Btw, there was black mold in the showers last time I was there before I cancelled my membership. Better than getting shot, I guess.