Northwestern Medicine Delnor Health & Fitness Center

Fantastic experience: Clean & professional

Fantastic experience: A multifaceted wellness center offers a wide range of amenities to help you embark on a journey towards better health. From guest services and a cozy cafe to hydration stations, a boutique, personal trainers, coaches, massage therapy, a thermal pool, a lap pool, an endless pool, a basketball court, fitness studios, and various classes, including land and aquatic activities, machines, locker rooms with amenities, family changing rooms, a sauna, steam room, and a whirlpool, there’s something for everyone. Additionally, NW Medicine staff provides physical therapy services (referral required). For an even more impactful start, consider MyFIT program, which requires a medical referral.

Positive experience: Great facility. Extremely clean, quiet, and not too busy. Machines are always in good condition. Hot tub and pool are great. Having towels provided is a huge plus as well. The main downsides are: - No child care anymore. - Hours are too short. Not sure why Friday closes an hour early and 6pm closing on weekends is way too early. - The 2 person membership should be the main user + one guest of their choice. Instead it has to be assigned and only that person can come with you. - Price is a tad bit high with these cons. If these weren't issues, I feel like it would be worth the premium.

Fantastic experience: Love this gym, so clean and enough space to workout comfortably! Never really gets too crowded. Amazing RPM spin classes on Friday.

Fantastic experience: An outstanding gym and, and, and it's cleaner than any other gym I've ever been a member of, which has been many over many years!

Fantastic experience: Pricey, but worth it. Very clean with a multitude of machinery, lap pool and therapy pool. They do not honor silver sneakers program. Locker rooms are amazingly clean, fresh towels, showers with shampoo, conditioner, soap, shave cream. Hair dryers, hair spray, body lotion, mouthwash and even q tips! Great classes available, but they fill up quickly. Thing I appreciate most is that, unlike some gyms, it is NOT a 'meat market' filled with 'muscleheads' . Just a pleasant environment where you can focus on your health goals, individually. In groups or with one on one trainer. Accessible for wheelchair, walker, rollator. Great indoor walking/running track. No kids, no daycare, which is a good environment for me. Helpful, friendly staff members in all areas. Elevator available. Great hours from early am to late pm.

Fantastic experience: Very nice facility, never had issues — for a public facility it is overall clean and well run. Plenty of equipments and space.

Negative experience: Very clean, lots of equipment and decent staff. But over two weeks now with inoperable TVs! They say it’s a Comcast problem, but hard to believe fixing cable service is that hard—especially since Northwestern is such a huge client. I can see two days, but two+ weeks? Staff have no clue when it will be fixed. OK, after about 2 months the cable TV programing finally got "fixed". Unfortunately we went from about 70 channels to 25 or so. No news, no CNN, no CNBC--you have to be happy with sports or something like watching old Matlock reruns! I come in the early morning and expect to catch up on the day's news--no longer. I suppose I'll have to purchasing a live streaming news channel for my personal phone.

Fantastic experience: I found my Gym. Cleaner than any gym I have been before. All the trainers are well trained. Their classes are great. Must try!

Fantastic experience: Incredible facilities! Wonderful staff! It is motivating and enjoyable to go there.

Fantastic experience: Outstanding facility. Love the programs, equipment and other amenities like the eucalyptus steam room, spa pool, and such. Still hoping to get there more often to get healthier and feel like I'm getting my money's worth from the membership.

Negative experience: Although Northwestern Medicine Fitness center has signs posted, there is a constant and flagrant disregard for the "no camera's, no photo taking" in gym locker room. I have mentioned this to fellow gym members over a dozen times and complained to staff whom have an almost equal disregard and disrespect for allowing this illegal activity. I don't care if the camera phone is pointed at me or not. This activity in a gym locker room is illegal! If the staff continues to be uncaring to the issue, maybe this issue should be reported to the Illinois State Health department who employ people who give surveillance to such places so they and can start fining and/or ticketing people!

Fantastic experience: Great facility, clean, secure, lots of routine options.

Fantastic experience: I just came off surgery and needed some exercise. This place did the trick.

Fantastic experience: First class facility! Every machine you could ever need to accomplish your workout whether its free weights or rubber bands and everything in-between. Great friendly staff and happy members.... Join, you wont be disappointed.

Fantastic experience: This was the best experience for a gym/fitness center in my life personally and worth every penny. A great ambiance. For a health club and great friendly members and staff. Very clean and just a pleasure to go there. Felt like a spa experience in the locker rooms to me too. I had to move and signed up for the Dekalb facility and it it horrible compared to Geneva. I feel like I am at a PlanetFitness there and Geneva was much more professional and executive type crowd. Older and mature not meat head and younger. Highly recommend Geneva location and highly don't recommend Dekalb.

Fantastic experience: “Yoga” on Tuesday and Thursday evenings is my favorite. I feel completely rested and energized the next day. It is a great and clean facility,

Positive experience: The incremental cost compared to the incremental benefit of Delnor vs a Planet Fitness is hard to justify

Fantastic experience: Every person I came in contact with was professonal, patient, and kind. Best patient care. Just amazing

Fantastic experience: Doing PT

Negative experience: Predatory cancellation policy. Unfortunate that they won't let you cancel immediately.

Negative experience: As stated by others the cancellation policy is absolutely terrible. They take advantage of you, hoping that you will forget to come in and sign the paperwork so they can charge you $90 for nothing. I spoke with Bonnie who was extremely rude and unprofessional, not to mention non-helpful. Very very disappointed!!

Fantastic experience: I had a very good PT

Fantastic experience: Went for Cardio Echo Stress test. It was explained well and completed quickly. Everyone was friendly, efficient, and professional

Fantastic experience: Great center

Fantastic experience: If you have to do therapy or anything like that, this is the place to go. It's not your regular health club where there's a bunch of kids. It's definitely for people with a lot of therapy plus health club experience, and people that want to get fit and healthy. Very clean, the help is very good. Looks beautiful inside and outside the locker rooms are beautiful. Swimming pool areas and therapy pools are great. Exercise areas are beautiful. I just started my cardiac rehab here and I will become a member I think.

Fantastic experience: Superb!

Fantastic experience: Nice and clean

Fantastic experience: nice facilities

Negative experience: This gym is only a Free your money.

Fantastic experience: Professinals, clean, great atmosphere

Fantastic experience: Best place for all your medical needs and therapy wellness programs gym

Fantastic experience: Fantastic gun with well kept and almost new equipment.

Fantastic experience: A little pricey but excellent facilities

Fantastic experience: I used the heated exercise pool to recover from an injury.

Fantastic experience: I workout there 5 days a week. The facility is very clean. I love the therapy pool.

Negative experience: No respect for the customer. You have no rights. Employees can talk to you and treat you any way they choose with no accountability.

Fantastic experience: Large, clean and well maintained facility. Staff is friendly and dedicated. Would recommend.

Negative experience: The cancellation policy is predatory. They won't let you call to cancel because "it's a financial transaction, so it requires you to be there in person." (What?) So I went to cancel in person, and I couldn't because "membership isn't in today." I asked if I could just leave a signature with a note. "Nope, that's not our policy." They also don't prorate the cancellation, so this circus is costing me an additional full month at ~$90. Do you really want to give your money to an organization that's going to be this hostile towards you as a customer?

Negative experience: Do not allow Dr. Lawrence Martin to perform any surgery on you or your family members. He performed a rhinoplasty surgery twice on my daughter and then offered to take her back a third time when he did not perform the surgery correctly the first two times. Her nose is worse than before. She will now need major reconstruction on her nose. He should be bared from the OR. I will pursue him within his professional organization. My daughter will need surgery by another plastic for the third time for a basic deviated septum repair. In addition, I paid over 10K out of pocket. Feel free to contact me via LinkedIn. Zero stars. Dr. Kathy Lynn McGovern Dunn, DNP, MS, PMHNP, RN

Negative experience: Went there for aqua therapy. The therapy pool was in an extremely closed in area. Between the 92 degree heat and so much chlorine it made your eyes water, I left feeling dizzy and unwell! To top it off we had to wear a mask in the pool! Could barely breathe! Won’t be returning!

Negative experience: NMDH&F Center does not make it easy to join with only one membership coordinator on-site daily. On a good day the coordinator might stay until 5pm. Some of us still work 9-5. Promotions only add another layer of inconvenience to the membership process, with the inability to post-date a membership (for 3 days), forcing potential members to make another trip to save $150. How about simply lowering your membership pricing for the convenience of your members and as a service to the community? If this wasn’t the only game in town, I would certainly be taking my business elsewhere.

Fantastic experience: So clean. A wide variety of well maintained equipment. Friendly staff. Knowledgeable trainers I really enjoyed going here.

Negative experience: Hot tub and sauna room being closed with no communication has been frustrating. When you ask about dates, nobody can provide and answer. GM should be fired immediately for poor communication.

Negative experience: Hot tub out since July, 2022. Still not replaced or operating Feb 5. Fees went up to over $92 individual membership. That's 14 higher than Lifetime Fitness Life which has much better year round facilities, pools and hours extensive on nights weekends. Delnor has location nothing else and their hours are awful for working people. High market price but treat members like we are meaningless. Staff repeatedly given no or bad info on hot tub return to service. The club is operating like a not for profit but charging over market prices. Really sad no respect for existing members.

Fantastic experience: Exceptional care.

Fantastic experience: Excelente atención y la amabilidad del personal

Fantastic experience: Large gym great staff

Positive experience: Very clean and great atmosphere.

Negative experience: Absolutely, the worst service and front desk person Vicky was a complete nightmare. Cancelling memebership because of her rudeness.

Negative experience: Front desk (Erin) as well as vicky were rude and unprofessional when trying to add a family memebership. Stay away from this place!

Negative experience: Don’t get a comfy feeling about the ability to respond to a medical situation at Delnor Fitness Center because they are less prepared than XSport! My husband and I decided ti join Delnor and drop our XSport membership because we felt that with my spine disease I would be safer at a healthclub affiliated with a hospital. We also thought it was cleaner until I got an infection from the therapy pool but that is another story. Back to the medical response… This past Saturday my husband And I went to the club. I cannot do very much in the way of exercise because I have some nasty issues with my spine. I ended up having a severe pain episode as my vertebrae slipped out of place and was pressing on a nerve so I was unable to move well and just needed a WHEELCHAIR so my husband could get me to the car. We were told by both of the women on duty that the club does not have a wheelchair and they would need to call paramedics to get me to my car…Yes I am serious. Today I received a call from the club manager telling me they do have wheelchairs - three in fact - but the people on duty dis not know about them. Seriously - your two people taking care of the club do not know where wheelchairs are?(!!!!!). If they don’t get training on where the wheelchairs are what are the odds you will live if you have a heart attack or an accident that causes you to bleed significantly? Isn’t there a law requiring emergency training at health facilities? Seriously? Call ab ambulance to get me to my car in the parking lot of a hospital-owed healthclub?

Fantastic experience: I had a great experience in a judgement free, very clean facility. The staff is wonderful and very helpful. The first time I felt comfortable in a gym WITHOUT Gym-timidation!

Fantastic experience: In for physical therapy for some knee problems (don't get old;)... Tim did an amazingly thorough initial evaluation and provides nuanced advice and pointers. Eric is friendly and good at pointing out how best to perform excercises. Very happy with my team

Fantastic experience: Love how clean planet fitness is. There are plenty of machines and the staff is friendly and polite. Check in is so easy and fast. I really enjoy everything about this place

Fantastic experience: This place is amazing and the people there are all really nice and helpful! They even have massage therapy packages!

Fantastic experience: I work out what my doctor will let me do I like using the pools that's about all I do and the very kind and courteous very clean facility they do very good for taking care of us

Fantastic experience: Beautiful facility. Great staff. Very clean

Fantastic experience: Great facility with 25 meter lap pool, steam room, dry sauna, & hot tub. Locker room provides towels, shaving cream, hair dryer, & the lockers come with their own lock. The workout facility has every piece of equipment for light lifting as well as free weights for those looking for a heavier workout. Great facility!

Fantastic experience: Ist Visit Only Wednesday. 05/19/2021. Very happy to try out my 1st Class Thursday 05/20/2021(11:15-12:05)PM Strength (LITE. TRACY H.) INSTRUCT

Fantastic experience: Excellent doctors especially Dr. Johnson and her team of Doctors...

Fantastic experience: Nice place and helpful people.

Fantastic experience: Saw the ENT department and they helped me out with all of my questions during my appointment. Very friendly and informative staff. Would recommend.

Negative experience: Needs help with service! No child care!

Negative experience: HORRIBLE attitude at the time of scheduling an appointment and later dealing with their payment process office. Also, when requesting my records to take to another facility they took like 6 weeks to complete. They are arrogant & rude.

Fantastic experience: Delnor is an outstanding place to workout and relax as well as receive outstanding exercise instruction and dietetic advice. It's difficult to find a health club with all of this to offer: Ashley A. is an exceptional trainer and extremely caring and knowledgeable RD who guides clients toward their goals in a systematic, positive way that produces truly sustainable results. The staff is always courteous and attentive overall... the facilities are very clean and always well maintained thanks to the manager, John and company. If you're looking for a Gold Coast experience without the Gold Coast cost right in the heart of Kane County look no further than Delnor! very thankful to have them around.

Fantastic experience: Great place and great people. Super nice health club - best in Fox Valley area easily . Went to Delnor for 14 years .

Fantastic experience: Once again, the meal was fabulous.

Fantastic experience: It is a great place for my grandson to take swim lessons. He loves it.

Fantastic experience: Client centric personal and very empathetic.

Fantastic experience: Nothing better than this.

Fantastic experience: Grat venue!

Positive experience: Friendly and excellent staff

Fantastic experience: Great place and great people. Super nice health club - best in Fox Valley area easily . Went to Delnor for 14 years .

Positive experience: It just doesn't look comfortable to me. Seems like clientele are mostly over 55. Expensive to join $70/mo

Negative experience: Front desk girl, Kalyn, very abrasive. Not helpful. I’ll just go somewhere else.

Fantastic experience: Excelente lugar, el trato, las instalaciones, el personal...., 5 estrellas!

Fantastic experience: AWESOME

Fantastic experience: Has every activity you would want, like swimming, machines, yoga classes, running tricks ,showers, clean towels, lockers and much more.

Fantastic experience: I work there so I love the place

Fantastic experience: Great hospital with really friendly staff. Top to bottom a well oiled machine that routinely ranks among the nation's best hospitals. Has been ranked in the top 10 over 5 years in a row!

Fantastic experience: The health club here is the Taj Mahal of health clubs well worth the price.

Fantastic experience: Great trainers and facility

Fantastic experience: Best gym in western suburbs

Fantastic experience: I love their fitness center

Fantastic experience: Was a member since 2013- Cleanliness- Staff- Facility amazing! One of the best exclusive gym in Town.

Fantastic experience: Good gym with great equipment. Great pool for lap swimming and also a warm pool for therapy. Many choices for classes both in water and on land. Exceptionally clean. Locker rooms provide more than 10 private showers, towels, soap, shampoo, spray deodorant, hair spray, many blow dryer stations. Like a resort! Also has a cafe with good soups, salads, sandwiches. This place is definitely worth the membership fee!!

Fantastic experience: Very good doctors. Always on time.

Fantastic experience: Clean, nice personel, great doctors

Positive experience: Very good.

Positive experience: Nice gym

Positive experience: Good variety of classes and nice facility

Negative experience: DO NOT join Delnor to use the Lap Pool . . . unless you like swimming in crowds. I tried for 2 months to find a time of day when I might not have to wait for a lane, or swim with multiple people in a lane. It doesn't exist. And don't bother asking the "staff", they either don't know the answers, or they make stuff up.

Negative experience: This gym only caters to stay at home moms and people who do not work. They change their fitness class schedule providing no options for members who work. After being a member for over 10 years I reached out to Joanne, the Center Director who provided no solutions or options for rectifying this problem. Disappointed is an understatement, I would save your money and go to a gym that provides great customer service and cares about their members.

Fantastic experience: Very clean and nice equipment.

Fantastic experience: Clean, good facilities and equipment. Not overcrowded. Towel service a big plus.

Fantastic experience: AWARD WINNING and STANDARD SETTING health and wellness facility with Physical Therapists of excellent demeanor and experience.

Fantastic experience: Awesome clean and updated facility

Fantastic experience: They have always taken excellent care of me and I'm a frequent member.

Fantastic experience: The staff was very cooperative and friendly! I keep forgetting my locker combo, so I have to ask to get it open. The TVs in the area were so great for motivation. I would use this as my gym any day!